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Total Quality Management (TQM) of BT

   

Added on  2021-04-17

14 Pages3542 Words149 Views
Running head: TOTAL QUALITY MANAGEMENT OF BTTOTAL QUALITY MANAGEMENT OF BTName of the StudentName of the UniversityAuthor Note
Total Quality Management (TQM) of BT_1
1TOTAL QUALITY MANAGEMENT OF BTExecutive SummaryThe report has shed light on the British Telecom’s total quality management process and alsoanalyzed the registration process and evaluation of the company. The major aspect of thisprocess is the coding ISO’s that linked to the Information technology system, Businesscommunity, Auditing system and Environmental analysis system. The report was based on thedifferent difficult situations faced by BT regarding quality and service and also it also underlinedthe probable mitigation process for that. New innovation and their implementation process arethe highlighting factors of BT and in that case, they are commanding their position in the UK.Quality assurance and assistance deliver from their end and through this process the companybecomes one of the successful privatized companies in all over the world.
Total Quality Management (TQM) of BT_2
2TOTAL QUALITY MANAGEMENT OF BTTable of ContentsIntroduction of the Company...........................................................................................................3Evaluate the Quality Management System......................................................................................3Registration process and management.........................................................................................4BT management and involvement process..................................................................................4Quality Analysis and Evaluation.....................................................................................................5Implementation method...................................................................................................................6EMS: ISO14001...........................................................................................................................6Information Technology Service Management: ISO20000.........................................................7ISO9001: 2000.............................................................................................................................7ISO27001: ISMS.........................................................................................................................8Probable Difficulties........................................................................................................................9Mitigation of those difficulties........................................................................................................9Recommendation...........................................................................................................................11References......................................................................................................................................12
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3TOTAL QUALITY MANAGEMENT OF BTIntroduction of the CompanyBritish Telecom (BT) was created in 1981 and it was an arm of British Post Office andafter three years, when privatization started, the company got a separate identity. BT has been themost open telecommunication market since their starting situation. OFTEL is a government-appointed authoritarian body and BT’s operation is formulated by that platform. The operationprocess has made a major change in BT’s operational market and also changed the regulatedenvironment so that the company can keep their price at the same increased level at the time ofinflation also. After the radical change in promotional in an earlier decade, the market changescenario started in 2000. In this year, BT decided to refocus on UK and Europe and the demergerof mobile (MO2) and focused on directory publishing business (Home.bt.com 2018). The BTgroup consists of the BT telecommunication, BT Retail, BT wholesale and also deliverscommunication solution to the 21 million UK residents and business customers on a daily basis.The company has fixed some objectives so that they can achieve superiority in the market. Thecompany has prioritized their customers and committed to becoming a professional group aswell. The employees respect each other and the managers also support high-esteem in theiremployees. The company works as a team and they are on the path of continuous improvement.These are the goals and values that company has selected for their improvement process. Totalquality management is an important part of their progression and the registration process since1994 when BT was registered to ISO 9001. Evaluate the Quality Management System
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