Total Quality Management for Red Rooster: Benefits, Principles and Deming's 14 Points

Running Head: Total Quality Management
Total Quality Management

Total Quality Management 1
Executive summary
This short report talks about the total quality management in business, Red Rooster owner can
look to this report so that owner can understand the benefits of TQM. The TQM helps the
company to enhance the efficiency and productivity of the business which leads to success.
Furthermore, there is description related to the principles of the total quality management and
Deming’s fourteen points of implementation.

Total Quality Management 2
Contents
Executive summary.........................................................................................................................1
Introduction......................................................................................................................................3
Benefits of TQM..............................................................................................................................3
Changes in the business once TQM is implemented.......................................................................4
Principles of TQM...........................................................................................................................4
Producing quality work................................................................................................................5
Focus on customer.......................................................................................................................5
Strategic approach that leads to improvement.............................................................................6
Improve continuously..................................................................................................................6
Encourage mutual respect and teamwork....................................................................................6
Deming’s fourteen points on quality...............................................................................................7
Conclusion.....................................................................................................................................10
References......................................................................................................................................11

Total Quality Management 3
Introduction
TQM (total quality management) is the on-going practice that supports the company in
eliminating and reducing errors. These faults might take place in the internal business activities
such as supply chain management, manufacture and improving the customer experience (Dale,
2015). The assignment is based on Red Rooster, an Australian and New Zealand fast food
restaurant chain came into the existence in the year 1972. This report includes the tools and
techniques of the TQM (Red Rooster, 2017). The report is written to the owner and Board of
directors of the Red Rooster, to make them aware of the advantages of TQM and their
implementation.
Benefits of TQM
TQM is an approach that is used by the companies across the world to achieve improvement in
their processes that helps the companies to achieve the growth and success (Mitra, 2016). Some
of the benefits of the total quality management are discussed below:-
 Increased profitability: - The TQM tool will help the company in identifying the errors
and faults in the work along with that it provide a way to remove the errors and faults
which enhance the quality of the products and ultimately leads to the appraisal in the
profit of the company.
 Increased employee motivation: - The employees are the assets of the company and
they contribute to the success and growth of the company. This is the only reason that the
employees are valued and are an important part of the business working (Mitra, 2016). In
the TQM process the participation of the employees leads to the success of the company