Quality Management in Organization

Running Head: QUALITY MANAGEMENT 0
Quality
management
in organization
Student details:

QUALITY MANAGEMENT 1
Contents
Introduction......................................................................................................................................2
The concept of total quality management (TQM)...........................................................................2
Importance of TQM.....................................................................................................................2
Theories under TQM....................................................................................................................2
Difficulties faced in application of TQM.....................................................................................3
Importance of team work in TQM...............................................................................................3
Methods of monitoring and controlling TQM.............................................................................4
Plan to bring a quality change in the organization..........................................................................4
Conclusion.......................................................................................................................................4
Bibliography....................................................................................................................................5

QUALITY MANAGEMENT 2
Introduction
The following report is based on the concept of Total quality management. The report gives
detailed information about the concept, its importance in an organization and the theories
underpinning are concept are also disclosed. There are different methods to monitor and control
TQM. The report insights a plan to bring quality change in the organization.
The concept of total quality management (TQM)
Total Quality Management refers to process of managing an organization’s output, which
includes both goods and services. The total quality management is a customer-oriented program,
which primarily takes care of the customers and looks forward to the continuous improvement of
the business. The concepts look at every aspect of growth from production to the consumer
satisfaction (Altenburger, et al., 2015). The special emphasis is placed over high decision
making, effective organizational communications are promoted in this system. The concept helps
in eradicating faults from an organization.
Importance of TQM
As the quality is one of the prime factors which is helpful in determining the achievement of an
organization or business. The total quality management necessary for all the business segments
and parts within an organization. For instance, it will be wrong to consider the concept as a
process, which focuses on the production; rather it keeps an eye over other departments like
maintaining a proper distribution chain of the goods and services, checking the quality of
functioning of the employees along with implementation of company policies (Aquilani, et al.,
2017). It is helpful in analyzing the rate consumer satisfaction and bringing reforms as per the
needs of the consumer. For an organization it is necessary to maintain a quality for their products
to stay in competition with others. Organizations providing good quality of services to the
consumers get certification on the grounds of quality that is necessary these days.
Theories under TQM
There are numerous theories under the total quality management like Deming’s theory of total
quality management rests upon fourteen points of management. As per Deming’s theory an
organization should focus on continuous production and improvement, the organizations must