Total Quality Management (TQM) Assignment - Doc
13 Pages3932 Words189 Views
Added on 2020-12-29
Total Quality Management (TQM) Assignment - Doc
Added on 2020-12-29
ShareRelated Documents
Total Quality Management
Table of ContentsINTRODUCTION...........................................................................................................................1TASK ..............................................................................................................................................1Utilization of Total Quality Management to enhance effectiveness of firm..........................1CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................10
INTRODUCTIONTotal Quality Management is defined as the management approach for long term successby customer satisfaction. In this effort, all staff members of firm participate in enhancingproducts, processes, services and culture in which they work (Abdallah, 2013). This approachemphasize on enhancing quality of outputs by making constant improvements in internalpractices. Application of this approach helps in increasing productivity and performance ofbusiness. TQM has the potential to enhance workplace efficiency and its profit margins.Improvement in productivity, reduction of waste and decline in lead time are some benefits oftotal quality management. The report covers concepts and various principles of total qualitymanagement.TASK Utilization of Total Quality Management to enhance effectiveness of firmTotal Quality Management (TQM) is identified as the management methods that areutilized by an organisation in order to enhance quality as well as productivity of its operationsand processes. It is a extensive system approach which works horizontally across the company,including all employees, departments and extending forward and backward to involve bothcustomers & suppliers. According to W. Edwards Deming, (2014), TQM is an essential approachthat aims on determining needs of consumers and satisfy them. It highly contributes in growthand success of organisation by improving its productivity and performance. This is amanagement system for consumer centred organisation that includes all employees in constantimprovements. It utilizes effective communication, data and strategy to incorporate qualitydiscipline in activities and culture of company. The concept of total quality management wasjointly developed by W. Edwards Deming, Armand V. Feigenbaum and Joseph M. Juran. It isoriginated in manufacturing industry, but can be implemented to all firms (Delić and et. al.,2014). According to the view point of Michele McDonough, (2011), application of TQM assistsin streamlining processes & ensures a proactive work scheme ready to opposing deviations fromideal state. The major thrust of this approach is to attain process efficiency and productivity byrecognizing & eliminating issues in work systems and processes. It addresses significant problemareas like redundant processes, duplicate efforts, mistakes in work processes and unnecessary1
tasks. Total Quality Management interventions assists with pre-empting and predicting suchmistakes & unproductive activities. Enhancing efficiency of process brings about variousadvantages to business enterprise in terms of time and cost. TQM can be divided in 4 categorieswhich are defined below: Plan: It is one of the most crucial phase of TQM in which workers needs to come up withtheir queries and issues that requires to be addressed. It is also needed by them to identifydifferent challenges that they confront in day to day operations & also evaluate root cause of theissue. It is required by manpower to conduct necessary research and gather relevant data thatwould assists them in finding solutions to all the issues (Dora and et. al., 2013). Do: Under this phase, a solution is developed by employees to the problems that aredefined in planning stage. In order to overcome challenges that are confronted by workforce,various strategies are formulated and executed. Effectiveness of strategies and solutions are alsomeasured in this phase. Check: In this phase, a comparison analysis is done by employees of before & after datain order to ensure the effectiveness of processes as well as measure the results. Act: Under this stage, outcomes are documented by employees and they preparethemselves to deal with other issues. Principles of Total Quality Management: Customer focused: Level of quality is ultimately determines by customers. No matterwhat a company does to promote quality improvement, whether training work force, upgradingsoftware or computers, integrating quality into design process or purchasing new measuringtools– the consumer identifies whether efforts were worthwhile. Process centred: One of the essential part of total quality management is emphasize onprocess thinking. Process defines as the set of steps that take raw material from suppliers andconvert them into final goods which are finally offered to consumers. The step needed to performthe process are defined & several performance measures are constantly monitored so as to detectunpredicted variations (Hazen, Boone and Jones-Farmer, 2014). Total employee involvement: All staff members are perform its activities and takes activeparticipation in working towards attainment of common goal. Commitment of employees canonly be acquire after fear has been impelled within the workplace, when management hasadministered proper environment and empowerment has occurred. High performance work2
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents
IMPACT OF TQM ON EMPLOYEES PRODUCTIVITY IN OIL AND GAS INDUSTRYlg...
|11
|3375
|432
Total Quality Managementlg...
|10
|2794
|146
Total Quality Management (TQM): Definition, Implementation, Benefits, Barriers, and Toolslg...
|14
|2451
|71
Total Quality Management (TQM): Assignmentlg...
|12
|3146
|58
TQM and Six Sigma in Industries: Application, Challenges, and Impactslg...
|17
|3610
|195
Total Quality Management for Red Rooster: Benefits, Principles and Deming's 14 Pointslg...
|13
|2405
|242