Managing Tourism and Hospitality Services
Added on 2020-10-05
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Tour OperationsManagement
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Trends and development of tour operation, analyse of holiday packages........................1TASK 2............................................................................................................................................22.1 Stages and timescale for development of holiday package..............................................22.2 Evaluating suitability of different methods of contracting various components of holidayfor different types of tour operators........................................................................................52.3 Carrying out the cost of components of package and calculation of selling price ofholidays...................................................................................................................................7TASK 3............................................................................................................................................73.1&3.2. Covered in Posters. .................................................................................................73.3 Non-traditional methods of distribution used to sell holiday packages for different touroperators.................................................................................................................................7TASK 4............................................................................................................................................84.1 Emerging trends in tour operations sector and evaluating ways by which variouscompetitors responded to these trends....................................................................................84.2 Compare the tactical decision that could be taken by a selected tour operators in difficultsolutions..................................................................................................................................9CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11
INTRODUCTIONIn the world of modernisation, travel and tourism has become very popular. Now-a-days,people like to spend their time on seeing and visiting famous places. There are various factorsthat involve number of elements of travel and tourism in formulating holiday and tour packages.In this present report, TUI Group is being chosen for assessment. This report will include recentand current trends in tour industry. In addition to this, various stages in developing holidaypackages will also be included. Moreover, various methods of distribution used to sell holidaywill also be discussed in this report. Apart from this, methods for designing brochures will beconsidered. TASK 11.1 Trends and development of tour operation, analyse of holiday packagesTour operator are combine tour and travelling services component to create services. Itdesigns travel routes for tourists and offer perfect arrangements of hotels and airlines. In thiscontext, tour operator offers package holidays. A TUI group travel agent is a kind of retailbusiness, which is a buyer of tour operator, it sells travel-related products and services tocustomers on behalf of tour operators, airlines, hotels and other entities. Nowadays, touroperators and travel agencies are closely related to each other (Beritelli, Bieger and Laesser,2014). There are number of current and recent a number of tour operators industry and as per thedevelopment different types of operators provide different services to customers and tourist.These have optimistic and counter impact on the entire industries which are described below- Inbound operators- These are the tour operators that are belongs to all those tourists thatare belongs to their country or home city. They sell and promote there services into the countrythat they operate there operations of business. Inbound operators are very best for company asthey have deep knowledge about destinations. In order to gain customer satisfaction, inboundoperators play an effective role. Beside this, sometimes it leads to negative impact on theperformance of international tour operators needs to settle there business in other countries. Outbound Operators- These are those companies which provide tour and travel servicesto those people who want to travel in another country. There are various needs and demands ofpeople who want to travel such as arrival and departure of tourist, food, accommodations,transportations and travel. These all services companies provide either on respective basis orcollaboration with foreign tours. In order to enhance the tourist attraction towards foreign tours,1
outbound operators plays an essential role. It leads to optimistic impact on economic conditionsof whole industry. TUI Group is one of the largest tour operators in the world and it offerseffective services to visit all over the world (Brandon-Jones and et.al., 2016).Domestic Operators- Domestic tour operators are also known as local tour operators asthey make systematic arrangements for transportation. They offer services to those people ortourist who want to visit in specific boundaries. The good feature of domestic operators are thatthey provide quality services. Special Operators-These are the special and extraordinary tour operators. They makeholiday packages are per the demand and requirements like educational or adventures, sportstours etc. TASK 22.1 Stages and timescale for development of holiday packageTUI group will be focus on number of activity, competition and cope with the designsand developed tour packages to meet the demand of customers. They must have adequateknowledge of generating market and price factor. In addition, price are one of the most importantpart to manage different kind of services and improvement must be made in planning of tourpackages. The process of development and planning of development packages. Some differentstages of developing of tour packages are as follows: Research: It is most important stage for crating tour packages in South America becauseit will be help to find out correct information about destination in the country (Carlsenand Andersson, 2011). It very difficult for tour operator to be arrange all things to allpeople. Therefore, tour operator in South America will research not only tour seems to bethat of area of common interest of all people. Their tour product is a destination area oftourism potential, appeal and accommodation. They also identify economic, political,social and climatic factor that indicate future development of tour package. There arevarious destinations that are famous in South America such as Salar de Uyuni, Bolivia,The Amazon River. Tour itinerary development:After the completion of market research, then it comes totour itinerary development stage. This stage is also most important as it involves workingout an effective tour itinerary. It is the whole summary of programmes and variouscrucial information like assembling point, meal optional activities and perhaps more than2
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