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Uber Management and Operation

   

Added on  2020-10-22

11 Pages3226 Words269 Views
Management andOperation

Table of ContentsINTRODUCTION...........................................................................................................................3ACITIVITY1 ..................................................................................................................................3P1. Roles and functions of leaders and managers..................................................................3P2. Roles and functions of managers and leaders in different situations...............................5P3. Different theory and model of approach..........................................................................7ACTIVITY 2 And ACTIVITY 3.....................................................................................................8Covered in PPT.......................................................................................................................8ACTIVITY4.....................................................................................................................................8P6. Factors within business environment impact the operational management and decision-making mad by the leader and manager.................................................................................8CONCLUSION..............................................................................................................................10REFRENCES.................................................................................................................................11

INTRODUCTIONOperation management is the constitution of business action aimed at ensuring optimumefficiency within a business, which in turn helps to improve profitability (OperationsManagement, 2018). This process helps in designing, executing and implementing the processwhich converts raw material into finished good and services. It is the governance of businesspractice aimed at ensuring maximum efficiency within a business. Organisation undertaken herein this report is Uber which was formed in 2009 in USA and deals in transportation. This reportdepicts the roles and functions of leaders and managers with comparisons and similarities.Furthermore, relevant instances will be discussed showing role of leaders and managers indifferent situations. Also different leadership theories and approaches will be explained. Lastly,importance of operation management in achieving business goals and and of environmentalfactors will be elaborated in detail.ACITIVITY1P1. Roles and functions of leaders and managersOperation management is a branch that deals with managing operations and processeswithin the organisation (Singhal and Singhal, 2012). Effective management of operation ensuressuccessful delivery of the project. It focusses on cautiously managing the procedure to produceand distribute products and services. For smooth functioning of operations, they have managersand leaders who have different roles and functions for achieving organisations objective. Leadersand managers are different and separate from each other. ManagersAn individual who is responsible for task performed by group of employees is a managerin organisation (Brown, Blackmon, Cousins, and Maylor, 2013). In simple words, manager is aperson who manages organisation. There are various managerial heads under which managerperform different roles. Following are the characteristics of manager :-Entrepreneur: As an entrepreneur, manager act as a creator and innovator. They initiatenew products that will improve their performance.Resource allocator: Managers are responsible for allocating various resources in anorganisation like human, physical and financial.

Spokesman : They perform this role when they represent the organisation to outsiders.Manager is required to speak on behalf of the organisation and communicate policies andprograms regarding organisation plan and action. LeaderA person in an organisation who influences the group of people towards theaccomplishment of a goal. They are responsible for managing and executing skills to trainpeople so that they reach to right destination in desired and efficient way. Characteristics of aleader are :-Define vision : Leaders are responsible for defining vision for the organisation to theemployees that clearly states where they are going and how they will get there. Link between management and employees : Leaders act a link between managementand worker by communicating workers problems to the management and managementpolicies and programs to the workers.Performance reviews : Leader is responsible in reviewing the performance ofemployees by which management can access the employee efficiency and quality andmake adjustment accordingly. Role of manager and leaders Managers and leaders perform certain roles and they are:-BasisManagerLeaderGoal settingResponsible for settingobjectives in an organisation. work towards anaccomplishment of achievingthe goals in the organisation. Recruiting Hire and fire the employees inan organisation.Provide training to therecruited people. CommunicationAct as communication linkbetween different departmentsof management.They act as a link betweenmanagement and workers.Difference between managers and leaders As discussed above, managers and leaders are two separate entity. They differ in variousterms such as :-

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