Table of Contents INTRODUCTION..........................................................................................................................1 TASK 1............................................................................................................................................1 P1 The key roles and responsibilities of marketing function.....................................................1 P2 Interrelation of roles and responsibilities of marketing with organisation............................2 M1Analysisofrolesandresponsibilitiesofmarketingwithcontexttomarketing environment.................................................................................................................................3 M2 Analysis of significance of interrelation between marketing and other functional units.....4 D1 Evaluation of key elements of marketing functions and interrelation with other units of organisation.................................................................................................................................4 TASK 2............................................................................................................................................4 P3 Comparison of marketing mix of different organisations......................................................4 M3Evaluationofdifferenttacticsappliedbyorganisationstodemonstratebusiness objectives.....................................................................................................................................6 TASK3.............................................................................................................................................7 P4: Produce a basic marketing plan for an organisation.............................................................7 M4: Evaluate a marketing plan for Walmart.............................................................................10 D2: Design a strategic marketing plan that uses 7p's of marketing for achievement of marketing objectives.................................................................................................................10 CONCLUSION..............................................................................................................................11 REFERENCES..............................................................................................................................12
INTRODUCTION Marketing is known as the strategies which are designed and implemented by company to satisfy the customer needs, maximize profits of organisation and compete with competitors in market(Kimura, 2017). It is important for businesses because marketing helps them sell their products and services by communicating with customers and explain what is being offered and how will it fulfil the desire of consumers. The efforts of marketing focus on identifying the needs, wants and desires of people according to which company can fulfil those demands with its products. The company selected for this report is Walmart which is a multinational retail corporation founded by Sam Walton in 1962. The company has approx 11,496 stores and clubs in 27 countries which are operating under 56 different names. The topics on which the report focuses are the roles of marketing and its interrelation with different functional units in company, comparisonofmarketingmixbetweenorganisationswhichhelpinachievingbusiness objectives. Apart form this basic marketing plan of an enterprise is also formulated. TASK 1 P1 The key roles and responsibilities of marketing function. Marketing is a tool which helps in attaining the objective of company which is to attract customers towards products and services which are provided by company(Warnaby, 2019). There are some marketing functions which are involved by every company as they help in finding out the ways through which organisations can reach consumers. The following are roles and responsibilities of Walmart: ï‚·First mover advantage- Marketing functions plays vital role for providing first mover advantage to Walmart. First mover advantage means identifying the hidden demands and desires of costumers very first in the market and taking it as an advantage to serve them with company's products and services. To identify such things, marketing managers of Walmart perform there responsibilities and makes sure that company is getting first mover advantage in market. For instance, Walmart has been first company which developed and used a new technology for more time which accumulated and mastered the technical knowledge. ï‚·Enhance profits-With the right use of marketing techniques the marketing term can target the costumers which will help in making good profits. This is one of the main 1
objective of company for which not only marketing department, the other divisions also have to play there roles and responsibilities(Jaisinghani and Kanjilal, 2019). The elements namely the profits and customer satisfaction goes in link with each other, higher the customer satisfaction, higher the profit are earned by Walmart. The marketing term of Walmart has more focus over satisfying its customers. ï‚·Branding- It is important that company has its own identity of products and services in market place. Through branding enterprise can generate trust of costumers and makes them realize the values of brand as they are spending their income. When the company is branding its products the customers can recognize the brand easily which helps it in expanding and introducing new products. Marketing function of Walmart has branded the products and services in effective manner. Branding has also helped the entity to gain competitive advantage in market over like Amazon, Home Depot and many more. ï‚·Track of current trends and monitoring competition- It is necessary to know the current trends and polices so company knows its position and the level of competition it is operating. The marketing division of Walmart play its responsibilities and keeps the note of trends which are going in market. This helps the company in making new strategies by which it can compete with its competitors. Monitoring other organisations allows Walmart to predict the future mover and strategies. P2 Interrelation of roles and responsibilities of marketing with organisation. For achieving the objectives of company, marketing division has to perform various activities. It is main activity of marketing division to accomplish organisations long-term goals of Walmart for proper functioning of its business(Cacciolatti and Lee, 2016). To do this marketing department has to effectively coordinate with the other departments of the enterprise. The interrelation with other divisions is stated below: ï‚·Marketing-Finance Department-Finance and marketing divisions of Walmart work with coordination as company aims at increasing the revenue and these departments performance those activities which help in accomplishing those things. As to promote the products of company, it requires to carry out some promotional activities which holds funds of company. That is why marketing division coordinates with finance department which allocates funds according to the marketing plans. 2
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ï‚·Marketing-Production Department-Marketing function of Walmart has to closely work with production division of company, as marketing term analysis and evaluates behaviour of customers(Martensen and Mouritsen, 2017). The major reason to analysis the behaviour is to find out about the most purchased products and the least purchased products of company. With such analysis it directs the production division to increase or decrease the production of which products. It also directs about the most liked product of company and tells to improve the production of products which are not so popular in market. ï‚·Marketing-Human Resource Department-To get the work done effectively and efficiently marketing division requires skilled workers and managers who can do perform their task easily with there knowledge and skills. For this purpose the marketing department of Walmart approaches human resources department and lets them know about the skillswhich are required in staff members. According to those requirements the human resource division recruits people who fit in the categories mentioned by marketing term. After the recruitment the HRM department maintains their performance records, evaluates them according to their productivity level. ï‚·Marketing-Technological Department -Marketing division of Walmart analysis the trends and up gradations in the market. As per the current trends, consumers are more attracted towards the digital presence of organisations. So marketing term has to analysis these trends which can help the company to function with upgraded version. While, the technological department needs to evaluate the solutions which can help organisation in taking the comparative advantage(Pardiyono, 2020). In other words, with the help of marketing statistics and analysis, the technological division can get help in developing new functionalities. M1 Analysis of roles and responsibilities of marketing with context to marketing environment. ThedifferentmarketingfunctionsperformedbyWalmartaretakingfirstmover advantage, enhancing profits of company, branding of products and services, keeping track of current trends and observation of competition in market. Marketing environment for a company refers to the factors in which business is surround and get influenced to operate in market. The factors are mainly divided into two parts, internal and external factors. It has been observed that marketing function of Walmart gets impacted with marketing environment. The brand works 3
with the focus that internal factors of company don't get affected much by the factors which are external to company. M2 Analysis of significance of interrelation between marketing and other functional units. In an organisation, all functions work in coordination with the other functions to achieve the aim of company in effective manner(Prynko, and Chudzian, 2017). It important that all the functions work with inter-relation as the resources and funds of company are scare. Marketing departments of Walmart carry outits activities with coordination to other division, as with finance department the funds are acquired while with production department the production and quality of products is enhanced. Apart from this it coordinates with human resource division for skill mangers and work force who will carry out marketing activities, while for changes and up gradation of technology it concerns with technological department. D1 Evaluation of key elements of marketing functions and interrelation with other units of organisation. In Walmart, marketing decisions involves the involvement of the other functions as well so that company can make correct decisions. Like marketing division of company the other departments also involves the various marketing functions which are first mover advantage, enhance profits, branding, track of current trends and monitoring competition. The interrelation withinthedepartmentshelpscompanyworkeffectively.Whilewiththeinvolvementof marketing functions in each department it helps particular division to work according to its standards. TASK 2 P3 Comparison of marketing mix of different organisations. Marketing mix of a company can be defined as set of marketing tools which is used to promote its services and products in market. It consists of 7P's which are different elements of this model. The comparison of two company's marketing mix is discussed below: BasisWalmartAmazon ProductItisaphysicalretailbrand which has started range of its offering online also(Ahmed, Amazon stated its company to sellbooksbutnowitdeals withmillionsofproducts 4
Saud and Saud, 2020). It is well divided in three segments WalmartUS,Walmart International and Sam Club. under various categories. This providescompetitive advantagetocompanyasit adds inventory very regularly. PriceWalmarthascompetitive advantageduetoitspricing strategy.In the early days it focusedonlowerpricing throughwhichitgained marketshareandhas strengthenedcompetitive advantage. Theirarevariouspricing strategics which are formulated byAmazonlikecostplus pricing, value pricing and price discrimination. PlaceWalmart operates in around 26 countries. It has approx 11361 physical stores. There are 226 distributions to serve its stores in corners of UK. CustomersofAmazoncan access its official e-commerce websitesand amazon app to purchaseanyproductthey want. It has global presences, sotheenterpriseshipsits products on international bases inover100countriesand regions. PromotionWalmart started expanding its business through e-commerce apartfromoperatingwith physical stores.It mainly got popularwithitsEDLP philosophy as it offers lower prices every day which leads tostrongcustomerloyalty (Ofosu, 2016). Amazon carry outs advertising campaignsonregularbasis throughtelevision,social media,billboardsand newspapers. 5
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PeopleAsWalmartasdonecost puttingpractisestoheavily focus on savings of customers, theemployeesofcompany wereaffected.Butinrecent timesenterprisechangedits human resource practices and increasedhourlywagesto keep employees happy. Employees in Amazon manage thebackendworkasthe purchasing is carried through online media, so company pays according to there posts and knowledge of work. ProcessWalmarthasoptimizedits internalprocessesfor improvedinventory management to save time and money of company. Amazonflowstechnological process which involves going throughsomestepsand customercanpurchaseany whereiswantsandproduct gets delivered at his door steps. Physical EvidenceAsWalmartoperatesits businessononlinebasesas well as with its physical retail stores. Being an e-commerce website, Amazonoperatesthroughits official website apart from this it also has its own application which also works the same. M3 Evaluation of different tactics applied by organisations to demonstrate business objectives. The different tactics applied by Walmart are its products, place, price, promotion, people, processandphysicalevidence(BoriphonmongkolandChienwattanasook,2020).Allthe strategicswhichareformulatedwithintheseallelementsdirectlyimpactstheaimsand objectives of company. For example, the pricing of Walmart is not so high that is why it is easy for company to take competitive advantage and compete in market. Apart from this looking at place strategies, by entering into e-commerce sector the company expanded easily and adopted the nature of working through online mode, this made the organisation to stand out with the trends in market. 6
TASK3 P4: Produce a basic marketing plan for an organisation. Marketing plan is described as the document which provides a framework for marketers of the respective firm about policies, budget, tools and techniques, required for implementation of actual objectives of business in a wide place(Zahay and et. al., 2019). Objective of marketing plan:Marketing objective is refers as the short term goals that helps in achievement of long term purpose of organisation. In terms of Walmart the objective of marketing plan is to obtain 30% sale on new product within specified time of 8 months. STP of Walmart:The market segment, target audience and positioning of respective firm with respect of new product are discussed below : Segmentation:It is the term used to divide broad market into small groups of customers. In terms of Walmart wants to introduce baby products in its product range then the company should focus on babies between the age of 6 months-15 years. Targeting:It is used to divide consumers into sub-groups so that company can focus on particular groups. In terms of respective firm should focus on products quality that doesn't harm sensitive skin of babies. Positioning:This refers as the stage where product is fit in heads of consumers and discovering reasons how it is differ from competitors. Walmart should focus on quality and nominal prices as a part of marketing and promotion of product for building and sustaining effective position within the industry. Swot analysis of Walmart:It is the method used to analyse and evaluate different external and internal factors that affects existing position and growth opportunities of firm(Eletxigerra, Barrutia and Echebarria, 2018). Before launching or introducing new product it is important for Walmart to done swot analysis described as follows : Swot analysis StrengthsWeaknesses ï‚·Walmart is well-known brand due to its global presence with its 47 new stores in 3 developed countries (An Overview of Walmart, 2020). For instance UK, ï‚·Gender discrimination is one of the major weakness of firm. ï‚·Lack of motivation and social responsibility towards workers that 7
China, Chile . ï‚·Large distribution channels, currently serving in 28 countries including US, Japan,Chinaetc.(SWOTanalysisof Walmart, 2020). ï‚·Strong market power over suppliers and competitors which reflect strength of business. increases criticism and lawsuits regarding workforce. OpportunitiesThreats ï‚·Walmart has an opportunity to improve quality standards of its products to increase health concerns of its customers. ï‚·Company has opportunity to extend its business in middle east countries and Latin America. ï‚·Opportunity to built strategic partnerships with major firms and merger with international retailers. ï‚·Customer founds technical issues with company's website that leads to external barriers. ï‚·Increasing competition due to entering of small-scale e-commerce companies creating threat for future of respective business. Pestle analysis:It is used to analyse and identify macro external factors of business that impacts organisations in intense way. Factors that affecting position of Walmart in terms of introducing into new market are explained below : Political factors:Factors such as political stability, freedom of press, extend of corruption, market lobbying protection policies in international market etc. affects the business of Walmart in significant ways. Company has good relationships with political parties which leads to growth of firm. Economical:The economy of UK is fail down due to pandemic of Covid-19 which reflects in increasing unemployment and changing the habits of people from buying exclusive to focus on necessities. This will affects the position of Walmart in significant ways due to availability of its products at lower prices and essentials of their products(Pappas, 2017). 8
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Social:Due to rising use of IT buying habits of consumers are also changed which affects the business of respective firm in significant ways because of its online services. Other factors such as healthy lifestyle trends, cultural diversity creates opportunities for firm to explore more. Technological:Walmart uses automation & robotics for store maintenance, fulfilling orders of customers impacts the business in significant ways. It helps staffs in concentrating on selling of products and serving customers. Environmental:Walmart is working on reducing its landfill wastes and sets a goal of using 50% of energy needed for operation from renewable sources by 2025. this creates opportunities for long term sustainability of firm with environmental friendly products. Legal factors:There are various legal factors that impacts Walmart in negative ways such as- discrimination laws, consumer protection laws, employment regulation laws etc. thus, company should focus on proper implementation of these laws and motivate its employees for eliminating negative impacts on business. Marketing budget:It is the pre-assumption or estimation of total cost of the project including- promotional & marketing investments, cost of equipments & human resource required for execution and implementation of project(Hisrich and Ramadani, 2017). In terms of Walmart total market budget of firm is estimated as $148850. Cost for the production of new product of is discussed below: ParticularsYear1Year2Year3Year4Year5 Initial Money300010000125001000015000 Investment11000110006000500020000 TOTAL1400021000185001500035000 Promotion55002000450035002550 Sales publicity30001150300020002000 Direct Selling31502500200030005500 TOTAL1165056509500850010050 Monitoring and controlling:It consist of make sure that right people , at right, in right place are targeted by respective firm. Controlling is related to evaluation of plan in implementation process so as to compare actual outcomes with estimated plan. 9
M4: Evaluate a marketing plan for Walmart. Market plan is a basic form that guide marketers in execution of actual project. In terms of Walmart wants to introduce a new baby care product for kids and babies of the age of 6moinths- 15 years(Fill and Turnbull, 2019). The objective of firm with respect to its new product is to earn 30% sales within 8 months of time period. The total budget in terms of producing, manufacturing and promoting of new product is $148850. this will help the firm in launching and entering into new market with effective product for increasing sales and profits of firm. D2: Design a strategic marketing plan that uses 7p's of marketing for achievement of marketing objectives. Marketing mix of Walmart:It consist of 7 elements that plays important role in promoting of goods and services to satisfy needs and requirements of consumers. In terms of Walmart marketing mix is defined as follows:ï‚·Product:With respect to introducing baby care products company should adopt the strategies that focus on uses of organic ingredients that doesn't harm sensitive skin of babies.ï‚·Price:Walmart should adopt lower pricing strategy for this new product in order to gain large no. of customers.ï‚·Place:Respective firm should display its new product in offline as well as online stores to attract more customers.ï‚·Promotion:In terms of marketing and promoting of new product Walmart should focus on social media platforms, direct selling and advertisements for communicating its message.ï‚·People:With respect to introduce several varieties respective company should focus on training and development of staffs for increasing sales.ï‚·Process:In this element of marketing Walmart should focus on making buying process easy, quick and simple for satisfying consumer needs. ï‚·Physicalevidence:Walmartshouldfocusonmaintaininghealthyandfriendly environment in its stores for increasing customer base. 10
CONCLUSION From the above project report it can be concluded that marketing refers to the promotion of company through advertising, publicity and sales techniques which helps organisation achieve its desired targets. When marketing manager formulates good strategies, company can increase its sales, build the brand awareness, grow its market share in comparative market, easily expand its product lines, target new customers and retain old ones and enhance relations with its customers. There are various marketing functions which help company in attaining the aims of company. While marketing department performs interrelation with other departments which utilizes the resources of company in effective manner. Apart from this company also implements marketing plan which makes it easy to recognises the internal and external environment and accordingly work on the marketing strategies. 11
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