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Exploring the Dynamics of Memorable Customer Experiences in Global Resort Hotels

   

Added on  2019-12-28

13 Pages3900 Words188 Views
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Resort management
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Table of ContentsTASK 1............................................................................................................................................1P2 Resort management structure and various type of tour and programs......................................2TASK 2............................................................................................................................................4P3 Importance and quality system in resort management and procedures for managing conflictand legal issues............................................................................................................................4P4 The procedures implemented in dealing with the incidents and the European laws and theguide lines of trade association ..................................................................................................5TASK 3............................................................................................................................................6P5 The incidence which affect the health and safety of the customers and procedure of touroperator to deal with the situation...............................................................................................6P6 The procedure implement in dealing with incidents and European laws and regulations ................................................................................................................................................8CONCLUSION................................................................................................................................9REFRENCES ................................................................................................................................10
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INTRODUCTIONTUI travel and tourism company is world's best known travel company and amultinational travel and tourism company . This company is Europe's second biggest tour andtravel company (Neck, 2010). TUI is one of the leading travel group. TUI company is supportedby employees and and it is operated in many countries. The main aim of this company is todeliver the worlds best and trusted holidays experience through effective and best services.Resort management is the part of the hospitality industries. In resort management there aredifferent types of managers within the a resort or hotel they provide their customers food andbeverage service and maintain the resort and hotels. In many hotels and resorts they provide thetraining to their new employees and they also provide on the job or off the job training to theiremployees. In resort industries they perform many task to provide the effective service to theircustomers.TASK 1P1 Various of Resort management and the legal, health and safety issues TUI company provide their employees legal responsibility to ensure them a safety andhealthy work place. TUI give same and equal safety and securities to their employees. Everyemployee have a right and responsibility of his own well being some important rights of theemployees are as follow:it is the responsibility of the management that they provide protective and safetyequipments to their employees free of charge Employee have the right for stop work and leave work area and being discepliend if heresponsible his concern about his safety.It is the responsibility of resort management that they tell to their employ about healthand safety concern if they have any.The employee have the right that he take rest break during the working daythis is the right of the employee that the management provide them annual paid leave(Keller, 2011). Health and safety issues are very important in resort management and it isquite simple to carry out a detail review of business in effort to identify those area andoperations that could lead to causing and harm to an employee.Once complied safety and issues programme the resort management able to consider totake appropriate steps to ensure the chances of injury can be minimized or whether to1
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