Facilitating Change in Health and Social Care

This document discusses the key factors that drive change in health and social care services, assesses the challenges they bring, measures recent changes, evaluates their impact, and proposes appropriate service responses. It also explains the key principles of change management and how changes in health and social care are planned and monitored.

Unit 26:
Facilitating Change In
Health
And
Social Care

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1) Explain the key factors that drive change in health and social care services.........................1
2) Assess the challenges that key factors of change bring to health and social care services.....2
TASK 2............................................................................................................................................3
1) Devise a strategy and criteria for measuring recent changes in health and social care..........3
2) Measure the impact of recent changes on health and social care services against set criteria.
.....................................................................................................................................................4
3) Evaluate the overall impact of recent changes in health and social care................................5
4) Propose appropriate service responses to recent changes in health and social care services. 5
TASK 3............................................................................................................................................6
1) Explain the key principles of change management................................................................6
2 Explain how changes in health and social care are planned....................................................7
3) Assess how to monitor recent changes in health and social care services..............................7
CONCLUSION................................................................................................................................8
EVALUATION................................................................................................................................8
RECOMMENDATION...................................................................................................................8
REFERENCES................................................................................................................................9
..........................................................................................................................................................9

INTRODUCTION
The health care services are refer to as services that are provided to individuals to
improve health of their patients. The health is an important aspect in well being of a person's life.
This can be achieve by changes with in organisation which help in fulfilling requirements of
people. It is vital to be implemented in environment of organisation as it influence social care of
individuals. As these changes can be occur through various types of factors such as social,
technical, political, legislation and economical. With the help of such factors, various strategies
can be developed that can help in promoting health care of people (Baumeister, 2015). This can
be effectively implemented by management of organisation that can influence services among
service users. In this assignment, the presence of key factors with in organisation can bring
changes in services are covered. There are different challenges are occur from key factors which
are apply to bring changes. The use of criteria occur which measure changes of Taunton City
Council and Somerset NHS Foundation. The changes that are applying in organisation have
some impact on environment of organisation which is also need to measure. In addition to this,
there are some principles of change management are applied which influence changes with in
organisation are discussed in this. Moreover, the changes can be monitored with different
methods are included in this assignment.
TASK 1
1) Explain the key factors that drive change in health and social care services.
The occurrence of key factors enhance organisation to bring changes with inn services of
care facilities. These changes can occur from both internal and external factors. The internal
factors are presence with in environment of organisation. This come out at time of delivering
services to people. These changes are facilitate by care professionals who implement changes on
a regular basis. This is manage by management who monitor changes that are develop by key
factors.
This also includes identification of potentiality of services that raising services for
customers. The individuals have different needs and desire which is also a key factor which drive
changes in health and social care organisation. There are other changes occur in the internal
system of organisation which drive changes such as change in technical, resources. The existence
of resources can initiate and bring large level of changes in services. There are external factors
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which present outside of environment that bring changes with in medical and social services of
people.
This factor includes competitors, laws and politics which drive changes with in
environment during services. As per the case, changes and services are not implemented properly
which build various problems among older people. The services of Taunton City Council and
Somerset NHS Foundation are provided in different ways at different time which develop
various negative outcome of patients. This lead to delaying of resources and in service provision
which develop dissatisfaction among customers.
There are various threats occur in services of people as the older people found duplicate
referrals that impact negatively on health of an individual (Chatterjee and Noble, 2016). The
failure in demand of individuals is also an threat which occur in front of service users and
organisation. There are key factors that can reduce threats and help in bringing change with in
services of organisation. The changes in this key factors is an effective strategies that find
solution for organisation in their services. The strategic key factors are stated below.
 Political:- It includes policies and guidelines that are sets by politically. This is
implemented for maintaining changes and services with in system of administration.
 Technical:- It consist of new methods, record keeping and other changes in system of
organisation can also bring changes. The occurrence of new and well established methods
can cause changes.
 Demographic:- this includes age, lifestyle and requirements of service users that provide
an idea to organisation to bring up changes in their services. These requirements are need
to be fulfil by care providers at time of delivering services to their patients. As different
people have different desire and needs which are necessary to be occur in their treatment.
This factor assist organisation to develop services according to comfortability of people.
 Legal:- in this, different legislation occur that are a part or necessity of changes with in
organisation. With different laws, requirements of service users can be fulfil effectively.
2) Assess the challenges that key factors of change bring to health and social care services.
The challenges are occur in applying key factors with in system of organisation. It
affects all people who are connected with services of organisation such as care provision,
workers and service users. It can be occur through both internal and external factors that are
occur in give organisation. These challenges are need to be overcome rapidly as from it positive
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outcome of services can be develop on time. It can be find out by proper communication with
people who are linked with care services. As generally, people are not comfortable with new
changes. So the organisation need to make effective resources and workers that make individual
feel comfortable about services (Cook, 2015). The maintaining service is an important aspect in
service care organisation. It is an challenging assessment which are need to be followed by care
professionals of organisation. With regular maintaining services, confidence and support of
customers can help organisation to provide effective services to them.
The lack of concern and interest in work employees is also a challenge which cause
various other factors in which it become threat for organisation. This develops negative cause for
organisation as their professionals are not ready to accept changes with in their services. The
different people have various other perspective in their services. The changes in services which
are not according to their perspective is an also a challenge from key factors. This is highly occur
in old age of people as they prefer their regular treatment and services which are providing to
them earlier.
The providence of political factor can also bring challenges as organisation does not
follow guidelines of government which are set by them to increase welfare of individuals. The
presence of resources is an another challenge that occur from implementation of key factors
(Fünfgeld, 2015). It is necessary to evolve relevant resources that help in availability of financial
resources. So the changes should apply properly with in strategies of services. These challenges
can develop dissatisfaction of services from service users. The pressure of various other factors
can also create challenges as the given organisation does not provide services according to
customers needs.
TASK 2
1) State a strategy for measuring recent changes in health and social care.
There are lots of changes occur with in services or environment of organisation. It is
necessary to measure those changes that are recently applied in environment of organisation.
This can be measure through various strategies that are also used to identify effectiveness of
changes. These strategies can be used by Taunton City Council and Somerset NHS Foundation,
who work collaborative in delivering services to older people.
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 Feedbacks:- in health care services, customers are centre of organisation. As their
services are depend on service users. It is an impressive strategy as it directly connect
with perception or ideas of customers that are needed for organisation (Hayes, 2018).
The feedback is an appropriate from which needs and desire of an individual can be
identified. In this, questionnaire and interviews are involved that help services users to
share their ideas and views about services to services providers.
 System quality assurance:- this strategy measure quality of services that are provided to
care receiver. They have some criteria from which system assure about quality of
services. The examine of potentiality of services assist organisation to enhance their
quality of services. It also involves identification of following up policies and guidelines
that are standardized by government (Wallerstein, 2017).
 Inspections:- this is done by commissioners who has role of measuring quality of
services. They perform their responsibilities by doing documentation review, examine
cases and observing strategies of change. It can be occur on a daily basis which improve
quality of services and develops positive outcomes from customers. They also need to
evolve other criteria which can enhance their strategies.
 Self-evaluation:- this strategy can be apply on employees in order to identify their
efficiency of accepting changes. The care professionals can applied this criteria oneself.
2) Evaluate the impact of recent changes on health and social care services against set criteria.
As the changes occur in organisation, it impacted on all people of organisation such staff,
care professionals and service users. It develops relationship between organisation and customers
which is based on service quality. The service quality of Taunton City Council and Somerset
NHS Foundation is not much effective. So, they need to adapt some changes with in their
services. The given organisation called South West Vanguard’s consultant to help them in
delivering care by single shared assessment criteria that can benefit for staff and users. The
impact of implementation of changes in services are measure by satisfaction of customers
(Hughes and Wearing, 2016). The measure of change is depend on changes that are applied in
health care services of organisation. There are various method of measuring change such as
surveys, observation and feedbacks. As each organisation have set criteria from which they
impact of services can be analysed.
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The care professionals are necessary to deliver services according to perception of
people. As each people have different perception in their care and treatment. The other impact
causes management of organisation that includes staff and professionals. As their understanding
of such changes is necessary to benefit organisation. The service users prefer services which are
discrimination free, longer time access in their care and treatment. The organisation needs to
follow measures from which they can analyse impact of services. This will result in more
changes with in quality of services.
3) Measure the overall impact of changes in health and social care.
The services impact all stakeholders who are linked with given organisation. The
stakeholders include professionals, families and workers who are occur in organisation for their
role and needs. The impact can be occur as negative and positive. The Taunton City Council and
Somerset NHS Foundation try to focus on single shared assessment which can help in benefited
to customers and other members. As they does not have proper care services which impacted on
health of older people. The organisation fail in fulfilling demand of customers and some of their
services are duplicate which dissatisfied customers which result in miscommunication and lack
of coordination between services users and professionals (Kitson and Harvey, 2016). This occur
as negative impact on organisation from which they can not deliver appropriate services to
customers.
The implementation of single shared assessment can impact on care users. The changes
develop communication and coordination between all staff of organisation. With the help of
observation and inspection, this has been examine that set standards which are not occur in
organisation have negative impact on health of care users. The given organisation prefer some
effective and appropriate changes that reduce negative impact of facilities on service users. Their
are some people who find difficulties in accepting changes as they don't have proper information
about changes as they are not accordant to their requirements.
4) Propose appropriate service responses to recent changes in health and social care services.
The different responses occur from changes when they are applied in health and social
care services. The response of changes can be occur by management, customers and
professionals who are related with services of organisation. There are various method of
analysing response such as identifying gap between service providers and care users. The
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organisation need to implement effective changes so that responses can be occur in proper
manner which enhance goals of organisation.
The care professionals must communicate with patients with proper communication so
that they dies not feel biased from environment of services. With this, care users can properly
share their experiences from which health professionals can develop strategic idea of their care
(Lewis, 2018). The management should apply quality of services by providing information to all
members who are linked with it. They should information about new polices and legislation that
are implement in organisation. It also includes providence of information to those who are their
for their services. This help organisation to develop trust and confidence among customers.
TASK 3
1) Explain the key principles of change management.
There is important to maintain changes that are applied in services of organisation. As
there are some principles occur in managing change. In this, kotter model can be used which
consist of 8 steps as in which loss of one step can cause impact. These steps are described below. Create urgency:- The stakeholders are important in health and social care services. So, it
is vital to bring awareness about changes that are implemented in organisation. As with
this, support can be increased from care users for organisation to achieve their goals.
From this, important changes according to needs of customers can be developed. Form a powerful coalition:- it is important to build coalition in changes which can be
developed by providing direction of changes. This result in providing support to
organisation from which they can develop more changes (Morton, 2015). Create a vision for change:- the create a vision help all members to think about positive
impact of change in services. This also provide organisation to create a vision from which
they can utilize various strategies in developing new changes. Communicate the vision:- the communication is important process which are necessary
to be occur after applying vision with in organisation. It provide a facility for service
providers to use coalition in an effective manner in change management. Remove obstacles:- the removal of barriers can provide strength to changes. This should
be apply from repeatedly time duration. A various obstacles can be occur through factors
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such as political, legal, social and economical. The removal of these obstacles occur
importantly so that it does not origin other barriers. Create short term wins:- it is necessary to create short term wins as it facilitate changes
in a positive manner. This provides support from stakeholders including bringing changes
with in services of care users. Build on the change:- the changes occur for longer period so that it can build more goals
of organisation for long period of time.
 Anchor changes in corporate culture:- the changes should occur in corporate culture so
that it can benefit all stakeholders for long duration of time.
2 Explain how changes in health and social care are planned.
The changes of services in health care services are occur from planning. The
implementation of plan must occur in positive manner so that it can benefited to people. There
are some plan which are described below.
Action plan:- this plan refers to objective of plan that is necessary for organisation to
developed. With help of this, Taunton City Council and Somerset NHS Foundation can set their
objective that assist them to implement changes with in environment of organisation. The
occurrence of strong objective help organisation to analysing challenges that occur at time of
changes. As the proper plan assist in developing aim according to requirements of users
(Pachucki, 2015).
Management plan:- this is an effective plan that help in managing changes among
stakeholders. This also assist organisation to identify needs of users. The implementation of
services from other organisation an also help in planning changes with in health and social care
services. The implementation of other assessment can help organisation in maintaining resources
that are needed to bring change.
Communication plan:- the communication is an vital aspect in developing plan of
changes as it facilitate coordination between service users and professionals. With this, they can
easily communicate with their patients and convey them about changes. This help organisation to
develop more support from care users in their services.
3) Assess how to monitor recent changes in health and social care services.
The implementation of change bring some issues which can only be identified by
monitoring them. As this develops appropriate changes with in system of organisation. The
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monitoring process occur on regular interval so that changes can be enhance in an effective
manner.
Observation:- this is an effective method as with this behaviour of staff members among
changes can be monitored. This also develops training of professionals if they lack any quality
regarding change services (Waitzkin, 2015). it also help in analysing impact of changes by
observing reaction of stakeholder among services.
Survey:- the organisation need to take surveys from stakeholder in order to identify the
impact and perception of changes. It also assist in developing changes that are necessary in
medical care services. This can help in developing information about changes that are
implemented with in organisation.
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CONCLUSION
From above assignment, it has been concluded that there are some key factors that can
develop changes with in system of organisation. From key factors, lots of challenges occur at
time of implementing changes. Although, the impact of recent changes occur on organisation
which is measured by various strategies. In order to apply changes for longer period, it is
necessary to manage changes. So, there are some key principles that are applied in system. These
changes can also be monitored with effective methods.
EVALUATION
It has been evaluated that, change can facilitate effectiveness of services in health and
social care organisation. It is necessary to apply changes with in environment of services. As
there are various factors are present which plays an important role in developing change in
services of medical facilities.
RECOMMENDATION
From above assignment, it has been recommended that the implementation of changes is
an effective way of enhancing health of service users. As it develops care and treatments
according to needs and requirements of individuals which are not possible with one strategy. The
monitoring these changes can evaluate many other changes that are beneficial for people.
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REFERENCES
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Cook, C.R., and et. al., 2015. A supportive beliefs intervention to facilitate the implementation
of evidence-based practices within a multi-tiered system of supports. School Mental
Health. 7(1). pp.49-60.
Fünfgeld, H., 2015. Facilitating local climate change adaptation through transnational municipal
networks. Current Opinion in Environmental Sustainability. 12. pp.67-73.
Hayes, J., 2018. The theory and practice of change management. Palgrave.
Hughes, M. and Wearing, M., 2016. Organisations and management in social work: Everyday
action for change. Sage.
Kitson, A.L. and Harvey, G., 2016. Methods to succeed in effective knowledge translation in
clinical practice. Journal of Nursing Scholarship. 48(3). pp.294-302.
Lewis, J. ed., 2018. Gender, social care and welfare state restructuring in Europe. Routledge.
Morton, K., and et. al., 2015. The effectiveness of motivational interviewing for health
behaviour change in primary care settings: a systematic review. Health psychology
review. 9(2). pp.205-223.
Pachucki, M.C., and et. al., 2015. Mental health and social networks in early adolescence: a
dynamic study of objectively-measured social interaction behaviors. Social science &
medicine. 125. pp.40-50.
Waitzkin, H., 2015. Medicine and public health at the end of empire. Routledge.
Wallerstein, N., and et. al., 2017. Community-based participatory research for health:
Advancing social and health equity. John Wiley & Sons.
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