Professional Identity and Practice

This report explores the concept of professional identity and practice, focusing on the benefits and importance of on-going professional development. It evaluates the expectations of skills and competencies from employers and provides a critical evaluation of one's own skills and competencies. The report also discusses various learning theories and approaches for personal development. The case study is based on Rosewood London, a five-star hotel, and the job role of a hotel supervisor.

Professional Identity and
Practice
(LO1&2)

Table of Contents
INTRODUCTION...........................................................................................................................3
LO1..................................................................................................................................................3
An evaluation of the key benefits and importance of on-going professional development.3
Investigation of Professional Employer Expectations of Skills and Competencies...............5
LO2..................................................................................................................................................6
Critically evaluation of own skills and competencies............................................................6
Range of Learning Theories and Approaches........................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Professional identity and practices are termed as such processes that are helpful in
developing skills and competencies of individual so that their knowledge can be enhanced and
personal goals can be attained. For an individual, gaining professional identity is very important
as this lead them to enhance their living standard. With the help of enhanced knowledge person
may be satisfied towards their job and duties along with gaining career establishment. This
report is providing an understanding related with different dimensions of professional identity
(Cruess, Cruess and Steinert, 2019). The Rosewood London has been taken as the organisation
and hotel supervisor is undertaken as job role. Rosewood is a five star hotel situated in London
under which they have prominent number of employees those are having specific skills and
with the help of these skills business operations are being managed by the business. This report
is associated with self-learning and directed approach so that individual may analyse their own
skills for gaining development approaches.
LO1
An evaluation of the key benefits and importance of on-going professional development
Professional development is regarded as the process which is linked with various parties
and providing opportunities to various individual in order to satisfy their needs. This is regarded
as such learning methodology which is helpful in motivating individual and to manage their
professional credential as well. In service industry there are various steps which are required to
be taken so that professional development can be rendered which helps in gaining competitive
edge. For Rosewood London there are various stakeholders and they may have several benefits
from the business and the same are elaborated as under:
Benefits to employer: In the context of professional development process this is being
observed that employers are directly linked as they are the one who is associated with
organising these aspects. For Rosewood London there are various benefits which are being
enjoyed by them and the same are elaborated as under:

Skilled workforce: For every business their employees are treated as asset and helps in
providing growth opportunities. In Rosewood London professional development is helping the
workforce to attain objectives in most significant manner.
Competitive edge through human capital: Human capital is backbone of the business as they
are the frontier of the business and deal with all the complexities. For Rosewood London with
the help of professional development competitive edge can be attained and business may lead to
get market identity.
Employee engagement through development opportunities: Employee engagement is
regarded as the major aspect within business by which prominent communication channels can
be rendered within organisation (Hill and et. al., 2017). For Rosewood London with the help of
employee engagement new business heights can be received by them.
Organisational brand image: Within a business brand image is playing essential role in which
customer decisions are aligned. With the help of professional development significant edge can
be attained within market. For Rosewood London brand image plays significant role in earning
higher profits.
Benefits to employee: Employees are regarded as the most important aspect within business
and they are executing various operational activities. With the help of development process
multiple benefits can be received by employees and the same are elaborated as under:
Intrinsic motivation: Using on-going development program intrinsic motivation can be
rendered so that higher employability skills can be seen (Wolf, 2019). With the help of intrinsic
motivation employees can be involved and stay motivated within Rosewood London.
Value added for future employment: With the help of professional development program
higher value can be added in employee portfolio due to which positive career direction can be
received and in the same manner future opportunities can be inhaled.
Investigation of Professional Employer Expectations of Skills and Competencies
Within every organisation for gaining attainability of goals and objectives skills,
competencies of employees plays significant role. For Rosewood London higher expectations
are being settled which are having appropriate business opportunities and in this manner these

expectations may contribute to the business success in direct or indirect manner. In the context
of Rosewood London various skills and competence within employees are seen as under:
Skills
The prominent expectations of Rosewood London are related with developing creative
minds within employees so that initiatives can be taken by them. Besides this knowledge of IT
and computers are required to be held so that effective working can be provided. These skills
are helpful in performing such business working in most appropriate manner.
Competence
For Rosewood London various competencies are required in their employees so that
functional errors can be minimised and higher efficiency can be attained. In this manner team
working and appropriate delegation of responsibilities are required as this will be helpful in
attaining objectives in full proof manner.
LO2
Critically evaluation of own skills and competencies
In the case of current job role of hotel supervisor in Rosewood London, skills and
capabilities are required to be analysed so that in most significant manner tasks can be assigned
and designated roles can be assigned. I am having appropriate skills of finishing my given tasks
within provided time limit so that prominence can be collected by me in given proceedings.
Hard skills
Use of technology: In the current time using of emerging technology is needed by every
business so that to finish off varied tasks in easy manner. Under this aspect I rate my
performance 8 out of 10. I am having higher knowledge of internet and computers which is one
of the most required skills in recent time. In this manner I have enough edge to solve several
problems in appropriate time.
Statistic: I am very efficient in statistics in which I can easily understand trends. For Rosewood
London being a service provider analysis of trend is highly needed and this role can be executed

by me effectively. I am working over the designation of hotel supervisor so analysing statistics
could be advantageous for managing customer expectations.
Soft skills
Communication: In the current time of intense competition, communication skills are
necessary to be kept. In this manner I rate my skills 9 out of 10 which conclude me a good
communicator. With the help of sufficient communication skills I am able to communicate in
better way though could lead in delegating roles and responsibilities in most appropriate
manner.
Customer service skills: For hospitality business understanding needs and demands of
customer is one of the primal aspects which help the business to grow. In this skill I can rate my
performance 8 out of 10 which means that I can understand needs and demands of customers
and resultantly can perform my roles in Rosewood London.
For Rosewood London as on the role of hotel supervisor there are significant points
which are required to be undertaken such as:
Problem solving: This is regarded as one of the prominent skills which are requisite within
hotel supervisor. In this I can rate my performance 9 out of 10 that means I am able to handle
critical situation in required manner.
 Leadership: Under leadership skills I can rate my performance 8 out 10. I can manage
the whole team in most effective and systematic manner. For Rosewood London
leadership skills are helpful for me to execute different group task in significant manner.
Personal SWOT Analysis
Strengths Weaknesses
 I am skilled in managing people
through leadership skills.
 I am an optimistic personality which
helps me to see opportunities in every
situation.
 I am weak in decision making skills
within various situations.
 I weak at listening that means my
listening skills are weak.

Opportunities Threats
 With the help of analysing previous
situations effective decisions can be
taken.
 The major threat is not receiving any
type of promotion.
Belbin Team Theory
This theory could be helpful for Rosewood London in forming impactful team in order
to attain overall objectives. In this manner Tuckman model of group development is elaborated
as under:
Forming: Within this stage employees are totally dependent over leaders and directions given
by them as well (Anderson, 2017). In the context of Rosewood London under this stage at each
and every step direction is being given by the leader.
Storming: Under this stage clarity is seen within purpose in employees that means for
Rosewood London by facilitator guidance will be rendered in order to attain objectives.
Norming: Under this differences within team are eradicated so that strengths and weakness of
each employee can be used in most impactful manner. For Rosewood London most important
decisions are being taken under this stage in order to align overall objectives.
Performing: Under this stage task gets divided using proper process of delegation so that
problems can be solved. For Rosewood London allocating tasks within team members will lead
in attaining business objectives.
Adjourning: Under this stage achievement of team is being celebrated as task is completed.
For Rosewood London this is the stage of appreciating work of each team member so that they
can be promoted for future roles.
Range of Learning Theories and Approaches
 Cognitive Approach: This is the theory emphasised over delegation of roles and
responsibilities in Rosewood London.
 The Humanist approach: This is a learning theory which helps employees of
Rosewood London to align their rendered efforts with organisational objectives.

VAK Learning Style:
Visual: This dimension is linked with focusing over videos so that employees of Rosewood
London can be understood regarding overall objectives.
Auditory: This dimension is related with assuring audibility as guidelines issues within
Rosewood London is understood by audience (Hanitzsch and Örnebring, 2019).
Kinesthetic: This is related with real learning opportunities within Rosewood London.
CONCLUSION
From the above discussion this can be concluded that professional development process is
one of the significant movement which is required to be used within business so that to organise
the same in appropriate manner. This process is helpful for the business to attain overall
objectives so that prominence can be received.

REFERENCES
Books and journals
Anderson, H., 2017. Professional identity and the advanced nurse practitioner in primary care:
A qualitative study (Doctoral dissertation, University of York).
Cruess, S.R., Cruess, R.L. and Steinert, Y., 2019. Supporting the development of a professional
identity: general principles. Medical teacher, 41(6), pp.641-649.
Hanitzsch, T. and Örnebring, H., 2019. Professionalism, professional identity, and journalistic
roles. In The handbook of journalism studies (pp. 105-122). Routledge.
Hill and et. al., 2017. State definitions of social work practice: Implications for our professional
identity. Journal of evidence-informed social work, 14(4), pp.266-279.
Wolf, C.T., 2019, March. Professional identity and information use: on becoming a machine
learning developer. In International Conference on Information (pp. 625-636).
Springer, Cham.