UNIT 35: Developing Individuals, Teams and Organisations - Assignment

UNIT 35: Developing Individuals,
Teams and Organisations

INTRODUCTION
Human resources (HR) depict the workers employed in an establishment. It is crucial to
administer and control these resources for accomplishing several functions of the business.
Human resource department (HRD) is a significant part in every company to assist in the
development, management and control of an effective workforce to achieve the undertaken
organisational targets (Macdonald, Burke and Stewart, 2017). The present report has
demonstrated the HR practices of Whirlpool Corporation. It is an American multinational
company which manufacturers home appliances and has been found to earn an annual revenue of
around US$21.25 billion.
Whirlpool is the largest home appliances maker with around 70 industrial research
centres in the globe. The present report focusses on conducting a mini-research for identifying
suitable professional skills, knowledge and behaviours that are needed in HR specialists. In
addition to this, differences training and development program will also be described briefly.
Furthermore, professional development plan of HR will be prepared to develop the skills and
knowledge that is required by Human resource of the company.
MAIN BODY
1. A mini-research to ascertain suitable professional skills, knowledge and behaviours that are
required in the HR professionals of Whirlpool.
HR department of a company is formed for wellbeing of employees. It’s a prime duty of
HR to hire new joinee and train them for entire work system. Making salary slip of employees to
firing them, everything is done by HR of the organisation (Rexhepi, Ramadani and Ratten,
2018). HR of company should have proper knowledge and skills to carry out duties they need to
perform. Some of them are listed below:
Skills of HR:
Conflict management: HR of Whirlpool should have the ability to listen to employees
who are involved in conflict. Every employee goes to HR concerning any problem they are
dealing in the company. HR of organisation should listen to both the parties and give them
solution regarding the issue. Conflicts between any employer and employee or between two or
more than two workers are solved by HR of the establishment. HR should be patient enough to
negotiate and help others. They should deal with maturity and respect everyone involved.
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Effective communication skills: To be an HR, one must have effective oral and written
communication skills. HR has the duty to prepare speech on every occasion or on employee’s
safety, convey message to workers etc. So, they should be confident to communicate effectively.
HR also needs to train new joinee regarding the work culture and task employees have to
perform (Li, Mitchell and Boyle, 2016). Every work of HR involves communication. So, they
should have effective communication skills.
Multi-tasking: HR has various responsibilities to perform, even their duties can change
on daily basis. They should have a personality of managing all the work. Interviews, training and
grievances every task is carried out by HR of company. HR has the skills of handling pressure
and deal with patience. Everyone comes to HR weather is any problem related to conflict or
manager has any issues with recruitment progress. HR deals with all situations, so it is one of the
skill that they possess.
Professional knowledge of HR
Administration and management: HR of Whirlpool has entire knowledge of business
management principles. They should have knowledge of all the leadership technique so that HR
can guide employees and motivate them better working. Coordination of people and resources
are required to be done by HR. This all activities need to be performed with professionalism. So,
HR should have professional knowledge about the same.
English Language: This is a common language that prevails in the organisation on
which they should have good command. Every HR has to give training to new joinee and
speeches on employee security are also prepared by them. Every task should be performed in
English language, Knowledge of the language is must (Clair and Milliman, 2017). HR should
take care of spellings and words because they create base for all employees.
Behaviour of HR:
Transparency and trustworthiness: HR should be fair enough with every employee.
They should be transparent while making any decision regarding conflicts between employees.
They are expected to deal with sensitive issues and personal challenges that employees are facing
in the company. HR should deal everything with complete professionalism and fairness. HR
should not share personal problem of any person to another, they are being told by employees
with trust. So, HR should always maintain the trust factor. Transparency and trustworthiness are
the major two behaviours that HR of Whirlpool possesses.
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