Skills and Attributes Analysis for HR Professionals
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This assignment discusses the skills and attributes required by HR professionals in the context of Monsoon Accessorize, a UK-based clothing company. It also explores the concept of continuous professional development and its benefits for employee engagement.
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Contents INTRODUCTION...........................................................................................................................1 TASK 1............................................................................................................................................1 1.1 Skills and attribute analysis which are required by HR professionals...................................1 1.2 Personal and Professional SWOT analysis............................................................................4 1.3 Personal and professional development plan.........................................................................6 TASK 2............................................................................................................................................7 2.1 and 2.2 Analysis of Continuous and Professional Development (CPD)...............................7 2.3 Introduction to HPW organisation with benefits and disadvantages.....................................9 2.4 Evaluation of different approaches to HPW in context with organisation..........................10 Conclusion.....................................................................................................................................12 REFERENCES..............................................................................................................................13
INTRODUCTION To run a business, it is essential for every associated to possess professional skills and attributes. This would help in contributing more efforts in enhancement of growth and success of business. As landscape of organisation becomes more complex, therefore, field of human resource also become dynamic, where to perform every function, self-motivation is essential (Ritter and et. al., 2018). The present assignment is going to elaborate skills and knowledge that are required by a professional for a specific job position. For achievement of high performance, how professional development helps a person is also elaborated with an illustration. Furthermore, factors which are needed to implement learning and development process is being discussed, by choosing an organisation of UK i.e. Monsoon Accessorize that operates two global chains of clothing as Monsoon and Accessorize. For increasing growth of business, how concept of high- performanceworkingisappliedforemployeeengagementishighlighted.Atlast,how collaborative working, high performance management and effective communication support this company in getting contribution of workers for achievement of business objectives also being discussed. TASK 1 1.1 Skills and attribute analysis which are required by HR professionals To handle the complex environment of workplace, HR professionals contribute major role, where they implement a number of practices like create healthy and safe working place, timely motivated workers to do hard work, measure performance of each employee and help them in improvement of same, etc.(Sousa and Rocha, 2019).In context with Monsoon Accessorize, it is a private limited British company that was headquartered in 1973, London by Peter Simon. It offers one of the quality and branded clothes as well as accessories in UK market only, with more than 181 stores. But as in clothing sector, competition has much increased therefore, to gain high competitive advantage, this firm concerns on developing skills and knowledge of professionals(Raza, Najmi and Shah, 2018). This would help in earning high commitment of them to provide better customer service. For this purpose, in motivating the workplace, its HR managersneedtopossesssomeessentialskillsandattributes,foracquiringsustainable performance â Skills â 1
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ďˇCommunication skills âThe primary responsibility of HR professionals is to facilitate proper discussion between employers and employees, via effective communication. If they do not implement good communications then it might impact on performance of employees,becausechanceofconflictsishigherinsuchprocess(Buchananand McCalman, 2018). Therefore, HR managers of Monsoon Accessorize required to possess good communication skills that helps in negotiation with workers more easily. ďˇCritical high thinking skills âTo balance complex situation of workplace like measure skill gap among workers, HR managers need to strategically cultivating an environment where all people work in collaboration (Park, Bae and Hong, 2019). This would help managers of Monsoon Accessorize in reducing skill gap and get high contribution of workers for improving and increasing the productivity. Attributes âďˇEthical approach of human resourceâ Ethics is considered as core competency of HR operations, where proper knowledge about ethical duty helps managers of Monsoon Accessorize in avoiding discrimination at workplace(Ăbeda-GarcĂa and et. al., 2018). Along with this, it also aid in fostering the most diverse work environment that attracts and retain top talented within organisation for longer period.ďˇHR knowledgeâ The way to introduce top talented at workplace, enhance and improve productivity of business, creating safe and positive working environment, are such main functions of an organisation, where without proper human resource knowledge, managers of Monsoon Accessorize cannot give their desired performance(van Esch, Wei and Chiang, 2018). As most of the organisational activities are managed and handled by HR managers of a firm. Therefore, management of Monsoon Accessorize needs to ensure that eligible team of HRs having excellent professionalism are hired. Along with this, professional skills of HR team and other departments can also be developed by implementing the process of CPD i.e. Continual ProfessionalDevelopment(Martinaityte,SacramentoandAryee,2019).Thiswouldhelp individuals and people working in teams can track their skills and improve the same, during their working hours. In this regard, an illustration for specific job role and skills required for performing same is given below â 2
Skills and Attribute Analysis Job rolePersonal qualitiesSkills developed through study (knowledge) Skills developed at work (Professional skills) Skills developed outside work (behaviour) IT Technician Self-discipline, ability to think logically and proper communication Ability as well as willingnessto communicate andshowown effortsin completinga taskandapply knowledgeto resolvedifferent situations. Dedicationand commitmentfor problem resolution, with a detailed oriented style of working Ahumble attitudeto interactwith others 3
HR ManagerEffective communication and project management Ethical, complianceand regulatory knowledge Decision making skillsand organisational skills Employee relations and interactive skills Operation manager Leadership, managerial and multitasking skills Inventoryand logistic knowledge Managing resources and ability to develop effective policies for utilising the existing resources Awareness of external and internal stakeholders requirements. 1.2 Personal and Professional SWOT analysis In order to handle complex business environment and workplace related situations, it is essential for people who are associated with higher position in an organization, to evaluate their skills at both personal and professional level(Sousa and Rocha, 2019). In this regard, being an HR manager in Monsoon Accessorize, my main responsibility is to ensure each worker must work in best manner, that helps customers in enhancing their shopping experience. For this purpose, self-evaluation is essential for me, to identify strengths and weaknesses in following way - Personal SWOT Analysis for HR job position Strengths ďˇProfessionalismisthemainstrong Weaknesses ďˇHavingalargeworkplacein 4
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skill of mine, that makes me able to work in ethical manner and shows a sign of high self-confidence to handle any responsibility in effective way. ďˇHonestyandintegrityareother personal skills which make to create positive relationship with others. MonsoonAccessorize,creates difficulties for me to manage positive working environment over there. The reasonbehindthisislackof communication skills. ďˇLess skills of managing project also ariseproblemsformeingiving appropriate guidance to workers for completing their job role. Opportunities ďˇUsing project management software tool, I can improve skills which are requiredforcompletionoftask effectively. ďˇWorking under seniors will help me inimprovingtheskillswhichare essential to improve communication. Threats ďˇChangingtechnologywillcreate threatsformeinearningahigh competitivepositionatrespective firm. ďˇIncrease diverse culture at workplace arise difficulties in front of me to perform HR responsibilities. Professional SWOT Analysis for HR professional job position Strengths ďˇHavingeffectiveleadershipskills helpmetoinfluenceworkers towards specific goals more easily. ďˇKnowledge of employment and legal compliance aid me to manage ethics at workplace in effective way. Weaknesses ďˇLessknowledgeoflatest technologiesisthemajor weaknessesofminethatprovide barriers in increasing productivity of mine. ďˇLack of self-confidence also arise barriersin implementingnew HR practices that impact on performance of entire workplace. OpportunitiesThreats 5
ďˇBoth individual and organizational learningenvironmentatMonsoon Accessorize give me opportunity to enhance my professional skills. ďˇCollaborationofupperlevelof managementalsohelpsin performingmydutiesmore specifically. ďˇChangesinbusinessenvironment arise threat for me in influencing peopletoadoptnewworking environment. ďˇLevel of competition in retail sector iscontinuouslyincreasing,so,it would fear of job insecurity for me becausedemandofMonsoon Accessorizeismuchhighfrom humanresourcedepartment, therefore,theyseektohiremore experiencedpersonforthisjob position. 1.3 Personal and professional development plan SkillsCurrent levelof skills Desired levelof skills Action planStart dateEnd datePriority (high / low / medium) Complete (yes / no) Short/ Medium/ Long term, goal What do I wantto learn WhatdoI have to do to learn this skill Benefitto yourrole and outcome What support and resource willI need HowwillI measure success Target datefo review 6
Conflict resolution skill Medium term goal Howto handle diverse culturefor resolving conflicts Read journals and books Managing workplace effectively Proper time Taking feedback of seniors Aftera month Communication skill Short term goal To cultivate a culture of positive working environment Take coaching classes Leadinga team efficiently Support of seniors Empowered and motivated staff Withina month Project management skill Long term goal To accomplish aproject withinset timeand desired goal Work under guidanceof seniors Earning project efficiency Efficient time Project outcomes After completion of project Problem solving skill Medium term goal Tohandle different situations of workplace Readbooks and journals Accomplish every responsibility inperfect manner Internet websites Productivity of business In a month Decision making skill Long term goal Totake timely decisions for improving productivity of workplace. Working under upper levelof management Achieve business goalsinset periodof time Support of seniors Productivity of business In a month 7
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TASK 2 2.1 and 2.2 Analysis of Continuous and Professional Development (CPD) Monsoon Accessorize is one of the branded retailer of UK, who offers a range of womenâs and kids wearing dresses. But as in retail sector, competition is raising continuously due to entrance of new start-ups and foreign companies that market their products on lowest range in same area(Ritter and et. al., 2018). Therefore, to gain competitive advantage, this firm needs to provide better shopping experience to its customers, which would possible only by high commitment of workers. For this purpose, it is essential for HR managers of respective firm, to cultivate an effective culture where employees can develop their professional and person skills through training and development programs. Continuous professional development can be defined as an ongoing process for developing professional skills (Dawes, 2019).It enables individuals to work as per current working environment as well as face future challenges also. It is also important for ensuring that a person is continued to be competent in a particular profession. In context with present firm i.e. Monsoon Accessories, to gain large contribution of employees, it is essential for its HR managers to provide proper environment where workers can develop their skills, while working (Park, Bae and Hong, 2019). This would help in driving sustainable performance at workplace with achievement of higher objectives. CPD can be gained by organisational and individual learning process, where providing training on individual basis, help a person in enhancing its capabilities with minimising the weaknesses. While organisational learning aid employers in eliminating gap skills between workers by providing them training as per demand of business(Ăbeda-GarcĂa and et. al., 2018). The difference between both types of training can be analysed in following way â BasisIndividual LearningOrganisational Learning ObjectiveThis type of training is organised by providinganenvironmentwhere individualscangainpersonalskills, Todevelopprofessionalskillsand enablethemtoworkincompetitive environment,organisationallearning 8
through own experience(van Esch, Wei and Chiang, 2018). programs are organised. Main FocusWithin Monsoon Accessorize, this firm aims to bring all the workers at same pace, where they get equal opportunity to enhance personal skills. Whilebehindorganisationallearning process, this retailer aims to empower employees to work at their level best for achievement of business objectives, by developingcompetenciesinthem (Martinaityte, Sacramento and Aryee, 2019). AdvantagesDifferentlearningstylesatworkplace canbeaccommodated,whereeach worker can work at their own manner. Organisational learning helps to reduce conflicts among workers by minimising thegapskillsamongthem(Dawes, 2019). DisadvantagesMotivation among learners seems to be difficultfor managementof Monsoon Accessorizeduetodifferentlearning styles of workers. Toprovidecultureoforganisational learning,managementofrespective firm needs to invest proper time and money. Furthermore, to gain sustainable performance and improve professional and personal skills, training and development programs are contributed the major role(Sousa and Rocha, 2019). Concepts of both these programs can be understand in following way â BasisTrainingDevelopment MeaningTrainingprogramsaremainly focused on development of current skills of an individual and enable themtodoaspecifictaskat workplace. Development programs help a person todevelophighcompetenciesand enableapersontofacefuture challenges. FocusTrainingprogramsaremainlyTheseprogramsarecareeroriented 9
includedthejoborientedprocess that focuses on current demand of business. process that concerns on development of future working challenges. AimItmainlyaimstoincrease productivity as per both qualitative and quantitative aspects. Itaimstobuildpersonaland professional skills of an individual. 2.3 Introduction to HPW organisation with benefits and disadvantages The high performance working are the strongest form of practices that are mainly used in employee management in order to effectively increase the profitability and productivity as to simultaneously make enhancement in organisational growth perspectives (Dawes, 2019). It has been identified that with the application of number of tactics within organisation aid company to make significant improvement in their overall working efficiency. According to the studies, it has been demonstrated that given resource management of organisation hold best effective form of power in order to effectively enhance and encourage performance of each and every employee within organisation towards sustainable performance(Raza, Najmi and Shah, 2018). Along with this, HPW effectively develop positive and healthy working environment that further insurance engagement of each and every employee within work as to significantly increase their working efficiency. As if individual perform their work in positive environment then they simultaneously lead towards more productive outcome(Sousa and Rocha, 2019). This, benefit organisation to ensure their success for long duration of time It has been signified that HR manager of Monsoon Accessorize can effectively make investment in the resources likes training and development to employees as effectively help in increasing existing performance of employees with the help of which organisation can ensure maximum level of profitability. Mentionedbelowtherearesomecontributionofhigh performanceworkingwithin employee engagement and competitive advantage: Open communication: High-performance working effectively helps in the creation of open communication as with the help of open communication issues and problems can be effectively solve with mutual understanding(Ritter and et. al., 2018). That further leads towards 10
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creation of Trust among each other with the help of which overall productivity of each individual within workforce can be effectively insured. Team building process: High-performance working also helps in formation of team building process with the help of which goals can be effectively done. As team building process can make every individual operate functioning as per according to their expertise that further lead towards execution of project in more effective manner (Dawes, 2019). Team building also aid organisation to ensure completion of task within specified period of time that further lead organisation towards gaining more competitive outcomes. Creativityofemployee-High-performanceworkingeffectivelyaidorganisationto encourage creativity among workforce with the help of which they can improve their existing performance and can further ensure more effective outcomes(Sousa and Rocha, 2019). This further helps company to gain more competitive advantage as compared to their competitors. Creativity also help organisation to make their employees adaptive to any change which is beneficial for their future growth. 2.4 Evaluation of different approaches to HPW in context with organisation Performance management is a dynamic and a continuous process that effectively aid workers and manages of an organisation to collaboratively perform their work in order to effectively fulfil objectives as per according to determine goals as to ensure more directive growth of organisation(Martinaityte, Sacramento and Aryee, 2019). It effectively leads towards improving organisational effectiveness in best effective Manner: Collaborative Working:If two or more individual perform their work together towards common goal is termed as collaborative working(Ăbeda-GarcĂa and et. al., 2018). This is also termed as joint and partnership working which effectively helps in increasing efficiency of work. With the help of implementing collaborative working nature within organisational structure manager of Monsoon Accessorizecan effectivelyableto increasecommunicationwithin employees(van Esch, Wei and Chiang, 2018). With the help of this issues and problems can be resolved in best effective manner while ensuring sharing of knowledge and ideas collaborative working. Collaborativeworking is associatedwith high performance culture in Monsoon Accessorize as it is effectively developed commitment of employees as well as high performance of organisation. 11
Comparative approach:This performance management approach is related to conducting comparison among each and every individual in terms of their performance within working structure of Monsoon Accessorize (Park, Bae and Hong, 2019). Workers get compared on the basis of their performance with the help of this organisation can effectively able to measure and analyse their performance and can further take measures in order to improve performance of low performers as to make further increase in their work efficiency. Behavioural approach: It is another main approach that includes different types of tool as well as techniques that effectively help in providing shape of behaviour of employees. In context with Monsoon Accessorize performance of employees mainly get evaluated as per according to their behaviour level as well as ethics(Buchanan and McCalman, 2018). In addition to this, it has been identified that organisation also undertake behaviour observation scale in order to conduct these kind of operations as to ensure more productive outcomes and organisational growth and organisational growth. Resultative approach:This type of approach tends towards identifying overall performance of an employee(Raza, Najmi and Shah, 2018). This concept relies on the basis of result that are being fulfilled to the company objectives or not has been further evaluated that two methods within monsoon has been undertaken by management in order to observe the result that include measurement of productivity as per last balance score card Qualitativeapproach-Mainmotiveofqualitativeapproachastomakeeffective improvement in overall satisfaction of consumers. It also effectively helps in making reduction in defects as well as errors that further helps organisation to make significant improvement in their overall work efficiency(Ritter and et. al., 2018). In addition to this, by undertaking qualitative approach organization can make effective increase in the work place of organisation that further lead towards simultaneous increase in profitability and productivity. With the help of all these approaches business organisation can effectively ensure significant increase in performance of their employees with the help of this organisation can increase the overall productivity and product profitability in best effective manner(Sousa and Rocha, 2019). Furthermore, by undertaking all these approaches into consideration organisation can increase sense of commitment within employees that further let them to perform their work in more hardworking manner. 12
Conclusion From this mentioned report, it has been concluded that for maintaining and achieving the higher position in a workplace, an individual requires to update both personal and professional skills. For this purpose, through self-learning process and organisational training they can improve their capabilities and make themselves able to work as per business demand. In context with organisations, by utilising the high professional working and performance management approaches they can increase productivity of their workplace too. With this assistance, they can gain high contribution of workers as well, to accomplish business goals in desired manner. 13
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REFERENCES Books and Journals Dawes, J. ed., 2019.Developing agility and quickness. Human Kinetics Publishers. Sousa, M. J. and Rocha, Ă., 2019. Leadership styles and skills developed through game-based learning.Journal of Business Research.94. pp.360-366. Martinaityte, I., Sacramento, C. and Aryee, S., 2019. Delighting the customer: Creativity- oriented high-performance work systems, frontline employee creative performance, and customer satisfaction.Journal of Management.45(2). pp.728-751. van Esch, E., Wei, L. Q. and Chiang, F. F., 2018. High-performance human resource practices andfirmperformance:Themediatingroleofemployeesâcompetenciesandthe moderating role of climate for creativity.The International Journal of Human Resource Management.29(10). pp.1683-1708. Ăbeda-GarcĂa, M. and et. al., 2018. High performance work system and performance: Opening theblackboxthroughtheorganizationalambidexterityandhumanresource flexibility.Journal of Business Research.88. pp.397-406. Ritter, B. A. and et. al., 2018. Designing management curriculum for workplace readiness: Developing studentsâ soft skills.Journal of Management Education.42(1). pp.80-103. Sousa, M. J. and Rocha, Ă., 2019. Skills for disruptive digital business.Journal of Business Research.94. pp.257-263. Raza, S. A., Najmi, A. and Shah, N., 2018. Transferring knowledge from universities to organizations by business students: Findings from a developing country.Journal of Workplace Learning.30(3). pp.199-215. Buchanan,D.A.andMcCalman,J.,2018.Highperformanceworksystems:Thedigital experience. Routledge. Arrigo,E.,2018.Openinnovationandmarketorientation:ananalysisofthe relationship.Journal of the Knowledge Economy,9(1), pp.150-161. 14