Skills and Attributes Analysis for HR Professionals

This assignment discusses the skills and attributes required by HR professionals in the context of Monsoon Accessorize, a UK-based clothing company. It also explores the concept of continuous professional development and its benefits for employee engagement.

Introduction To Organisation

Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Skills and attribute analysis which are required by HR professionals...................................1
1.2 Personal and Professional SWOT analysis............................................................................4
1.3 Personal and professional development plan.........................................................................6
TASK 2............................................................................................................................................7
2.1 and 2.2 Analysis of Continuous and Professional Development (CPD)...............................7
2.3 Introduction to HPW organisation with benefits and disadvantages.....................................9
2.4 Evaluation of different approaches to HPW in context with organisation..........................10
Conclusion.....................................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
To run a business, it is essential for every associated to possess professional skills and
attributes. This would help in contributing more efforts in enhancement of growth and success of
business. As landscape of organisation becomes more complex, therefore, field of human
resource also become dynamic, where to perform every function, self-motivation is essential
(Ritter and et. al., 2018). The present assignment is going to elaborate skills and knowledge that
are required by a professional for a specific job position. For achievement of high performance,
how professional development helps a person is also elaborated with an illustration. Furthermore,
factors which are needed to implement learning and development process is being discussed, by
choosing an organisation of UK i.e. Monsoon Accessorize that operates two global chains of
clothing as Monsoon and Accessorize. For increasing growth of business, how concept of high-
performance working is applied for employee engagement is highlighted. At last, how
collaborative working, high performance management and effective communication support this
company in getting contribution of workers for achievement of business objectives also being
discussed.
TASK 1
1.1 Skills and attribute analysis which are required by HR professionals
To handle the complex environment of workplace, HR professionals contribute major role,
where they implement a number of practices like create healthy and safe working place, timely
motivated workers to do hard work, measure performance of each employee and help them in
improvement of same, etc. (Sousa and Rocha, 2019). In context with Monsoon Accessorize, it is
a private limited British company that was headquartered in 1973, London by Peter Simon. It
offers one of the quality and branded clothes as well as accessories in UK market only, with
more than 181 stores. But as in clothing sector, competition has much increased therefore, to
gain high competitive advantage, this firm concerns on developing skills and knowledge of
professionals (Raza, Najmi and Shah, 2018). This would help in earning high commitment of
them to provide better customer service. For this purpose, in motivating the workplace, its HR
managers need to possess some essential skills and attributes, for acquiring sustainable
performance –
Skills –
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 Communication skills – The primary responsibility of HR professionals is to facilitate
proper discussion between employers and employees, via effective communication. If
they do not implement good communications then it might impact on performance of
employees, because chance of conflicts is higher in such process (Buchanan and
McCalman, 2018). Therefore, HR managers of Monsoon Accessorize required to possess
good communication skills that helps in negotiation with workers more easily.
 Critical high thinking skills – To balance complex situation of workplace like measure
skill gap among workers, HR managers need to strategically cultivating an environment
where all people work in collaboration (Park, Bae and Hong, 2019). This would help
managers of Monsoon Accessorize in reducing skill gap and get high contribution of
workers for improving and increasing the productivity.
Attributes – Ethical approach of human resource – Ethics is considered as core competency of HR
operations, where proper knowledge about ethical duty helps managers of Monsoon
Accessorize in avoiding discrimination at workplace (Úbeda-García and et. al., 2018).
Along with this, it also aid in fostering the most diverse work environment that attracts
and retain top talented within organisation for longer period. HR knowledge – The way to introduce top talented at workplace, enhance and improve
productivity of business, creating safe and positive working environment, are such main
functions of an organisation, where without proper human resource knowledge, managers
of Monsoon Accessorize cannot give their desired performance (van Esch, Wei and
Chiang, 2018).
As most of the organisational activities are managed and handled by HR managers of a firm.
Therefore, management of Monsoon Accessorize needs to ensure that eligible team of HRs
having excellent professionalism are hired. Along with this, professional skills of HR team and
other departments can also be developed by implementing the process of CPD i.e. Continual
Professional Development (Martinaityte, Sacramento and Aryee, 2019). This would help
individuals and people working in teams can track their skills and improve the same, during their
working hours. In this regard, an illustration for specific job role and skills required for
performing same is given below –
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Skills and Attribute Analysis
Job role Personal qualities Skills developed
through study
(knowledge)
Skills developed
at work
(Professional
skills)
Skills developed
outside work
(behaviour)
IT
Technician
Self-discipline,
ability to think
logically and proper
communication
Ability as well as
willingness to
communicate
and show own
efforts in
completing a
task and apply
knowledge to
resolve different
situations.
Dedication and
commitment for
problem
resolution, with a
detailed oriented
style of working
A humble
attitude to
interact with
others
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HR Manager Effective
communication and
project
management
Ethical,
compliance and
regulatory
knowledge
Decision making
skills and
organisational
skills
Employee
relations and
interactive skills
Operation
manager
Leadership,
managerial and
multitasking skills
Inventory and
logistic
knowledge
Managing
resources and
ability to develop
effective policies
for utilising the
existing
resources
Awareness of
external and
internal
stakeholders
requirements.
1.2 Personal and Professional SWOT analysis
In order to handle complex business environment and workplace related situations, it is
essential for people who are associated with higher position in an organization, to evaluate their
skills at both personal and professional level (Sousa and Rocha, 2019). In this regard, being an
HR manager in Monsoon Accessorize, my main responsibility is to ensure each worker must
work in best manner, that helps customers in enhancing their shopping experience. For this
purpose, self-evaluation is essential for me, to identify strengths and weaknesses in following
way -
Personal SWOT Analysis for HR job position
Strengths
 Professionalism is the main strong
Weaknesses
 Having a large workplace in
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skill of mine, that makes me able to
work in ethical manner and shows a
sign of high self-confidence to handle
any responsibility in effective way.
 Honesty and integrity are other
personal skills which make to create
positive relationship with others.
Monsoon Accessorize, creates
difficulties for me to manage positive
working environment over there. The
reason behind this is lack of
communication skills.
 Less skills of managing project also
arise problems for me in giving
appropriate guidance to workers for
completing their job role.
Opportunities
 Using project management software
tool, I can improve skills which are
required for completion of task
effectively.
 Working under seniors will help me
in improving the skills which are
essential to improve communication.
Threats
 Changing technology will create
threats for me in earning a high
competitive position at respective
firm.
 Increase diverse culture at workplace
arise difficulties in front of me to
perform HR responsibilities.
Professional SWOT Analysis for HR professional job position
Strengths
 Having effective leadership skills
help me to influence workers
towards specific goals more easily.
 Knowledge of employment and legal
compliance aid me to manage ethics
at workplace in effective way.
Weaknesses
 Less knowledge of latest
technologies is the major
weaknesses of mine that provide
barriers in increasing productivity of
mine.
 Lack of self-confidence also arise
barriers in implementing new HR
practices that impact on performance
of entire workplace.
Opportunities Threats
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 Both individual and organizational
learning environment at Monsoon
Accessorize give me opportunity to
enhance my professional skills.
 Collaboration of upper level of
management also helps in
performing my duties more
specifically.
 Changes in business environment
arise threat for me in influencing
people to adopt new working
environment.
 Level of competition in retail sector
is continuously increasing, so, it
would fear of job insecurity for me
because demand of Monsoon
Accessorize is much high from
human resource department,
therefore, they seek to hire more
experienced person for this job
position.
1.3 Personal and professional development plan
Skills Current
level of
skills
Desired
level of
skills
Action plan Start date End date Priority
(high / low /
medium)
Complete
(yes / no)
Short/
Medium/
Long
term,
goal
What do I
want to
learn
What do I
have to do
to learn this
skill
Benefit to
your role
and
outcome
What
support
and
resource
will I
need
How will I
measure
success
Target
date fo
review
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Conflict
resolution skill
Medium
term goal
How to
handle
diverse
culture for
resolving
conflicts
Read
journals and
books
Managing
workplace
effectively
Proper
time
Taking
feedback of
seniors
After a
month
Communication
skill
Short
term goal
To cultivate
a culture of
positive
working
environment
Take
coaching
classes
Leading a
team
efficiently
Support
of
seniors
Empowered
and
motivated
staff
Within a
month
Project
management
skill
Long
term goal
To
accomplish
a project
within set
time and
desired goal
Work under
guidance of
seniors
Earning
project
efficiency
Efficient
time
Project
outcomes
After
completion
of project
Problem
solving skill
Medium
term goal
To handle
different
situations of
workplace
Read books
and journals
Accomplish
every
responsibility
in perfect
manner
Internet
websites
Productivity
of business
In a month
Decision
making skill
Long
term goal
To take
timely
decisions
for
improving
productivity
of
workplace.
Working
under upper
level of
management
Achieve
business
goals in set
period of
time
Support
of
seniors
Productivity
of business
In a month
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TASK 2
2.1 and 2.2 Analysis of Continuous and Professional Development (CPD)
Monsoon Accessorize is one of the branded retailer of UK, who offers a range of women’s
and kids wearing dresses. But as in retail sector, competition is raising continuously due to
entrance of new start-ups and foreign companies that market their products on lowest range in
same area (Ritter and et. al., 2018). Therefore, to gain competitive advantage, this firm needs to
provide better shopping experience to its customers, which would possible only by high
commitment of workers. For this purpose, it is essential for HR managers of respective firm, to
cultivate an effective culture where employees can develop their professional and person skills
through training and development programs.
Continuous professional development can be defined as an ongoing process for developing
professional skills (Dawes, 2019). It enables individuals to work as per current working
environment as well as face future challenges also. It is also important for ensuring that a person
is continued to be competent in a particular profession. In context with present firm i.e. Monsoon
Accessories, to gain large contribution of employees, it is essential for its HR managers to
provide proper environment where workers can develop their skills, while working (Park, Bae
and Hong, 2019). This would help in driving sustainable performance at workplace with
achievement of higher objectives. CPD can be gained by organisational and individual learning
process, where providing training on individual basis, help a person in enhancing its capabilities
with minimising the weaknesses. While organisational learning aid employers in eliminating gap
skills between workers by providing them training as per demand of business (Úbeda-García and
et. al., 2018). The difference between both types of training can be analysed in following way –
Basis Individual Learning Organisational Learning
Objective This type of training is organised by
providing an environment where
individuals can gain personal skills,
To develop professional skills and
enable them to work in competitive
environment, organisational learning
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through own experience (van Esch, Wei
and Chiang, 2018).
programs are organised.
Main Focus Within Monsoon Accessorize, this firm
aims to bring all the workers at same
pace, where they get equal opportunity
to enhance personal skills.
While behind organisational learning
process, this retailer aims to empower
employees to work at their level best
for achievement of business objectives,
by developing competencies in them
(Martinaityte, Sacramento and Aryee,
2019).
Advantages Different learning styles at workplace
can be accommodated, where each
worker can work at their own manner.
Organisational learning helps to reduce
conflicts among workers by minimising
the gap skills among them (Dawes,
2019).
Disadvantages Motivation among learners seems to be
difficult for management of Monsoon
Accessorize due to different learning
styles of workers.
To provide culture of organisational
learning, management of respective
firm needs to invest proper time and
money.
Furthermore, to gain sustainable performance and improve professional and personal
skills, training and development programs are contributed the major role (Sousa and Rocha,
2019). Concepts of both these programs can be understand in following way –
Basis Training Development
Meaning Training programs are mainly
focused on development of current
skills of an individual and enable
them to do a specific task at
workplace.
Development programs help a person
to develop high competencies and
enable a person to face future
challenges.
Focus Training programs are mainly These programs are career oriented
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included the job oriented process
that focuses on current demand of
business.
process that concerns on development
of future working challenges.
Aim It mainly aims to increase
productivity as per both qualitative
and quantitative aspects.
It aims to build personal and
professional skills of an individual.
2.3 Introduction to HPW organisation with benefits and disadvantages
The high performance working are the strongest form of practices that are mainly used in
employee management in order to effectively increase the profitability and productivity as to
simultaneously make enhancement in organisational growth perspectives (Dawes, 2019). It has
been identified that with the application of number of tactics within organisation aid company to
make significant improvement in their overall working efficiency. According to the studies, it
has been demonstrated that given resource management of organisation hold best effective form
of power in order to effectively enhance and encourage performance of each and every employee
within organisation towards sustainable performance (Raza, Najmi and Shah, 2018). Along with
this, HPW effectively develop positive and healthy working environment that further insurance
engagement of each and every employee within work as to significantly increase their working
efficiency. As if individual perform their work in positive environment then they simultaneously
lead towards more productive outcome (Sousa and Rocha, 2019). This, benefit organisation to
ensure their success for long duration of time It has been signified that HR manager of Monsoon
Accessorize can effectively make investment in the resources likes training and development to
employees as effectively help in increasing existing performance of employees with the help of
which organisation can ensure maximum level of profitability.
Mentioned below there are some contribution of high performance working within
employee engagement and competitive advantage:
Open communication: High-performance working effectively helps in the creation of
open communication as with the help of open communication issues and problems can be
effectively solve with mutual understanding (Ritter and et. al., 2018). That further leads towards
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creation of Trust among each other with the help of which overall productivity of each individual
within workforce can be effectively insured.
Team building process: High-performance working also helps in formation of team
building process with the help of which goals can be effectively done. As team building process
can make every individual operate functioning as per according to their expertise that further
lead towards execution of project in more effective manner (Dawes, 2019). Team building also
aid organisation to ensure completion of task within specified period of time that further lead
organisation towards gaining more competitive outcomes.
Creativity of employee- High-performance working effectively aid organisation to
encourage creativity among workforce with the help of which they can improve their existing
performance and can further ensure more effective outcomes (Sousa and Rocha, 2019). This
further helps company to gain more competitive advantage as compared to their competitors.
Creativity also help organisation to make their employees adaptive to any change which is
beneficial for their future growth.
2.4 Evaluation of different approaches to HPW in context with organisation
Performance management is a dynamic and a continuous process that effectively aid
workers and manages of an organisation to collaboratively perform their work in order to
effectively fulfil objectives as per according to determine goals as to ensure more directive
growth of organisation (Martinaityte, Sacramento and Aryee, 2019). It effectively leads towards
improving organisational effectiveness in best effective Manner:
Collaborative Working: If two or more individual perform their work together towards
common goal is termed as collaborative working (Úbeda-García and et. al., 2018). This is also
termed as joint and partnership working which effectively helps in increasing efficiency of work.
With the help of implementing collaborative working nature within organisational structure
manager of Monsoon Accessorize can effectively able to increase communication within
employees (van Esch, Wei and Chiang, 2018). With the help of this issues and problems can be
resolved in best effective manner while ensuring sharing of knowledge and ideas collaborative
working. Collaborative working is associated with high performance culture in Monsoon
Accessorize as it is effectively developed commitment of employees as well as high performance
of organisation.
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Comparative approach: This performance management approach is related to conducting
comparison among each and every individual in terms of their performance within working
structure of Monsoon Accessorize (Park, Bae and Hong, 2019). Workers get compared on the
basis of their performance with the help of this organisation can effectively able to measure and
analyse their performance and can further take measures in order to improve performance of low
performers as to make further increase in their work efficiency.
Behavioural approach: It is another main approach that includes different types of tool as
well as techniques that effectively help in providing shape of behaviour of employees. In context
with Monsoon Accessorize performance of employees mainly get evaluated as per according to
their behaviour level as well as ethics (Buchanan and McCalman, 2018). In addition to this, it
has been identified that organisation also undertake behaviour observation scale in order to
conduct these kind of operations as to ensure more productive outcomes and organisational
growth and organisational growth.
Resultative approach: This type of approach tends towards identifying overall performance
of an employee (Raza, Najmi and Shah, 2018). This concept relies on the basis of result that are
being fulfilled to the company objectives or not has been further evaluated that two methods
within monsoon has been undertaken by management in order to observe the result that include
measurement of productivity as per last balance score card
Qualitative approach- Main motive of qualitative approach as to make effective
improvement in overall satisfaction of consumers. It also effectively helps in making reduction in
defects as well as errors that further helps organisation to make significant improvement in their
overall work efficiency (Ritter and et. al., 2018). In addition to this, by undertaking qualitative
approach organization can make effective increase in the work place of organisation that further
lead towards simultaneous increase in profitability and productivity.
With the help of all these approaches business organisation can effectively ensure significant
increase in performance of their employees with the help of this organisation can increase the
overall productivity and product profitability in best effective manner (Sousa and Rocha, 2019).
Furthermore, by undertaking all these approaches into consideration organisation can increase
sense of commitment within employees that further let them to perform their work in more
hardworking manner.
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Conclusion
From this mentioned report, it has been concluded that for maintaining and achieving the
higher position in a workplace, an individual requires to update both personal and professional
skills. For this purpose, through self-learning process and organisational training they can
improve their capabilities and make themselves able to work as per business demand. In context
with organisations, by utilising the high professional working and performance management
approaches they can increase productivity of their workplace too. With this assistance, they can
gain high contribution of workers as well, to accomplish business goals in desired manner.
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REFERENCES
Books and Journals
Dawes, J. ed., 2019. Developing agility and quickness. Human Kinetics Publishers.
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learning. Journal of Business Research. 94. pp.360-366.
Martinaityte, I., Sacramento, C. and Aryee, S., 2019. Delighting the customer: Creativity-
oriented high-performance work systems, frontline employee creative performance, and
customer satisfaction. Journal of Management. 45(2). pp.728-751.
van Esch, E., Wei, L. Q. and Chiang, F. F., 2018. High-performance human resource practices
and firm performance: The mediating role of employees’ competencies and the
moderating role of climate for creativity. The International Journal of Human Resource
Management. 29(10). pp.1683-1708.
Úbeda-García, M. and et. al., 2018. High performance work system and performance: Opening
the black box through the organizational ambidexterity and human resource
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Ritter, B. A. and et. al., 2018. Designing management curriculum for workplace readiness:
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Raza, S. A., Najmi, A. and Shah, N., 2018. Transferring knowledge from universities to
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Workplace Learning. 30(3). pp.199-215.
Buchanan, D. A. and McCalman, J., 2018. High performance work systems: The digital
experience. Routledge.
Arrigo, E., 2018. Open innovation and market orientation: an analysis of the
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