Importance and Value of Operation Management for Achieving Business Objectives

This report discusses the importance and value of operation management in achieving business objectives. It explores different approaches such as Six Sigma, Lean Production, and Queuing Theory. It also analyzes the roles of leaders and managers in operational management.

MANAGEMENT AND
OPERATIONS

Table of Contents
.........................................................................................................................................................1
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Define and compare different roles and characteristics of manager as well as leader...........3
TASK 2............................................................................................................................................5
P2 Role of a leader and the function of manager with example applying in different situation
context.........................................................................................................................................5
P3 Different theories and models of approach including situation leadership systems
leadership and contingency.........................................................................................................6
TASK 3............................................................................................................................................7
P4 Analysing operational management key approaches along with role of leader and manager
.....................................................................................................................................................7
P5 Explaining the importance and value of operation management in order to achieve
business objectives......................................................................................................................8
417TASK 4......................................................................................................................................9
P6 Factors within the business environment that affects on operational management along
with decision making by leaders and managers..........................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Management refers to the process where guiding the development, maintenance along
with allocation of resources are there to attain the goals of organisation. This process involves
the planning, organising and controlling followed by leading. In this report, Operation and
management is a process which is concerned with converting processing materials which is into
finished goods. In this report there is description about understanding the concept of
management along with operations for examining the impact on business. Tesco is the chosen
company which is the multinational groceries along with general merchandise retailer.
Headquarter is in Welwyn Garden city England. This is third largest retailer in the world in
reference to gross revenue and having ninth position in relation to revenues. This organisation
deals with variety of supermarkets retailers and hypermarkets etc. In this report there is
discussion about the role of leader and the function of manager in the organisation. There is also
discussion about the how to apply the role and function of leader and manager in different
situations. There is some discussion related with understanding of relationship in between
leadership and management in contemporary business environment (Leitch 2017).
TASK 1
P1 Define and compare different roles and characteristics of manager as well as leader
Manager- Manager is a person who is responsible for motivating supervising directing
their staff members for different processes of the business. Nu managers are those who are
having the authority to lead all the department and their functions, their employees in proper
manner for better productivity of the company. Here, main task of manager is to develop relevant
and appropriate strategies which can be performed effectively at the supermarket.
Leader- Leader is the one who is having the capability to make their work done from
their staff members where there is consideration of the objectives of an organisation. Leaders are
having the authority to instruct the employee along with able to influence them for better
performance to achieve the goal of the company. The main objective of leader instruct and
enhancing the level of productivity which is why motivating the employee in an effective manner
(Hall 2016).
Difference between managers and leaders

Manager and leaders are said to be have same type of role and responsibility but they are
having different function than each other in an organisation. Managers are those who set the
objectives according to mission and vision. Whereas, leaders are those who communicate such
vision with their staff member and motivate them. This is regarding to follow the guidelines
which is given by leaders for attain the organisational objectives.
Managers Leaders
 Managers who sets the objective in an
organisation along with communicate
all the policies and rules to the leaders
of company.
 It has analysed that managers are able
to provide instruction and direction to
the groups of the company (Ojha 2018).
 Role of manager is to plan the use of
resources in an efficient manner.
 Managers are the one who are able to
develop effective strategies and
different ideas in relation to
development of company.
 Leader work on the objectives which
are set by managers which is by
communicating to their employees
about the policies.
 Leaders are responsible to influence
their team to get the objectives of the
company.
 Leaders motivate and influence their
staff member to work with their full
potential to achieve objectives.
 Leaders execute activities and ideas in
an appropriate manner (Reiche 2017).
Higher authority of this company as effective and talented in which strategy visible by them
create the high productivity along with performance of the organization. It has been analyzed
that managers of the Tesco, developed different standard for performing task. Where leaders
communicate with employees in an effective manner to completion of task as per us standards in
given period of time. The role of leaders and managers are to results in better growth and success
of the organization effective manner.
The suitable function of managers along with the role of leaders are defined as under
Planning- It is the significant function of Manager in Tesco, where deep learning and
setting objectives along with aim to enhance the sales in an organization. Strategies are
developed by the manager of Tesco where continuous improvement and enhancement is there in
the organization performance. Where as the role of leader in Tesco needs to communicate with

the employee with effectively and appropriately. The rules set by managers to achieve the goals
and objectives accordingly (Lin 2019).
Organizing- Managers of Tesco utilizes different resources to give two result as
fulfillment of desired goals. Leader's role is to allocate all the resources properly along with
motivating the staff members which can use the given resources to attend positive along with
best result in an organization.
Directing- Managers assign tasks to the staff members in the company. Whereas, leader
perform role of development where some instruction is there for performing different activities.
Staffing- Tesco hires talented and effective staff members who are able to do the work
in an effective manner and which are selected as per their skills. Leaders influencing and
motivating their employees, so they can use their skills for getting the objective of the
organization.
Coordinating- In Tesco, managers co-ordinate all the functions which is there in the
organization like production, research Finance etc. Here, leaders coordinates with their team get
the job done. (Tang 2016).
Controlling- Controlling refers to the control over all the activities which is there in the
organization. This help in performing well and give better result to the organization.
TASK 2
P2 Role of a leader and the function of manager with example applying in different situation
context
The role and function of leaders and managers help each other which is by working their
own task which is set to be done in the set period of time. In this time Tesco is facing a situation
which is increase in the price of raw material along with declining sales demand. In this situation
function of manager and role of leader is to develop an effective strategy which is related with
promotion of products along with services that can help in creating the demand and sale of the
goods in the marketplace (Litano 2016). The contemporary theory of management in Tesco, can
help in dealing with raising cost of raw material which causing low demand. Here, role of
operating manager is to focus on differentiating suppliers who offers raw material at lower price
is can help in reducing the cost of production. Moreover, leaders are able to influence and
motivate their staff member to focus on adopting new technology. This can help in dealing with

such issue in an effective manner. Managers are able to develop good relation with suppliers
which can help in guiding the marketing team to implement promotional activities. Leaders are
able to motivate and influence dear team members for implementing activities in the systematic
manner by analyzing their performance level which can give improvement in right way. Role of
leaders along with function of managers can help the company to deal with issues. This can also
help in improving the productivity and performance of the organization.
P3 Different theories and models of approach including situation leadership systems leadership
and contingency
Leadership have an important role within an enterprise which can help in increasing the
efficiency of employees. It's important for a leader to use specific form of leadership theory or
style which can help in achieving the goals and objective. There are different type of leadership
Theory which are like contingency situation alert system leadership Theory (Aldossari 2016).
Situational leadership- This is the one in which leader is able to change the objective
according to the situation. This can help the organization to get the better strategy for that
situation and can help in to improve to get more business along with higher productivity. This
theory is having better result with time in relation to better growth of the organisation.
System leadership- This refers to the organization where in large body rather than some
specific individual which is comprises of different subsystems stop subsystems include work
team groups individual departments facilities etc. This theory believes in success of entity which
depends upon interconnection communication and synergy. In Tesco, system leadership is
needed to completion the multitasking project. Manager of firm should be ensure about the
theory. So, can be used in proper manner where objectives can be achieved. It has also analyzed
that such leadership style helps in making decisions which is related to work area.
Contingency leadership- This says that there is no any best leadership style which can
give the success of an organization. This leadership mainly focuses on contingency where
different situation all factors which involves the behavior of followers of leaders (Behar-
Horenstein 2017).
Like this, Tesco is able to solve such issues which is by assisting the employees for the
improvement in various operation. Such leadership style are effective and are manageable to
improve the operation in critical situation in an efficient way.

Above discussed situational leadership theory used by organization which can help in
fulfill the requirement and decision making process. So during selection of leadership style there
should be consideration to be carried out better result.
TASK 3
P4 Analyzing operational management key approaches along with role of leader and manager
Operation management refers to a function which can be used by an enterprise for
analyzing its function and achieving business objective which is by utilizing the available
resources. There are some of the approaches which are discussed below;
Six Sigma- This is the approach of operation management which is based on system to
minimize any defects which is in the organization and managing better work quality. In Tesco
this can help in setting of standard for future performance and managing in relation to reducing
overhead cost (Nasir, N 2017).
Lean production- It refers to the approach where there is reducing the wastage and
maintaining better quality of product and services which is offered by the organization for stop
this helps Tesco in using the proper use of resources which is according to market need.
Queuing theory- In relation to improve the efficiency along with working system of
company where queuing is a system approach. Tesco use this theory for decision making
process. Role of leader is to identification of cause of delay in queuing lines, process involved in
delaying etc. Role of manager is to manage improvement and performance in products along
with services which is there delivered by the Tesco. This can also help in managing the supply
chain management and working time. Higher manager of the organization need to play their role
in influencing and motivating their employees to perform better this is by providing different
roles and responsibility (De Lissovoy 2018).
Management approaches
Principle of Total Quality Management- This is the one in which there are
improvement in the performance. There is main focus on the use of quality function and
identification according to customer demand. Here, manager of the firm play and important role
where they identify internal and external functions to lead to successful management of quality
along with achieving objectives of the business.

Just-in-time inventory- In this, Tesco is managing fluctuation of staff along with stock
level where there is need to have some effective decision which is related to it. Here, inventory
manager have the important role which is to fulfill the demand of stock level according to
requirement. Here, managers needed to keep regular check on inventory and can also use this
function for achieving business objective message by managing prices of inventory (Rubenstein
2019).
Kaizen- This is the one which is based upon system where managers try to maintain
quality on the regular basis. This function is based on internal along with external environment
which is there in each and every department of Tesco, Here, manager responsibility is to start the
standard operating procedure. For this managers gives lots of time to their employees. Leaders
are responsible for group of people who are working on the quality improvement..
P5 Explaining the importance and value of operation management in order to achieve business
objectives
In Enterprise operational management have their crucial role in development activities
along with achieving objectives. It is beneficial for business entity because it assist in managing,
controlling, supervising the raw materials and goods within the business. There are different
importance and value of operation management which is described further (Enwereuzor 2018).
Increase revenue- Operation management is important and arrival to help in increasing
the profit as well as sales ratio of the business. It is also able to determine the cost which is
related to profit to increased business to expand their activities. This can result in development of
organisation which is a better opportunity. There is possibility to increase the revenue scale with
Rapid speed able to change the management structure.
Customer satisfaction- There is another importance of operation manager which can
help the company to provide customer along with satisfaction to maintain the Goodwill of the
company in the market. This can be done through delivering of quality product to their customer
which can satisfy them. Tesco is able to deliver their product according to need and demand of
their customers (De Gooyert 2017).
Reduced operating cost- Reducing the operation cost is one of the better strategy to get
the high profit. This can be done by using the resources in better manner which is without
wasting the materials, and use the material at optimum level. This can help in decreasing the
operation cost during production process.

Increases sales- Operation management is able to increase their sales ratio at high level
which is bi detail research about the field and by using new technologies to grab the opportunity.
It is able to enhance the capabil417ity of entity to gain competitive advantage.
From the above specified matter is able to specify that operation management is essential
part of business which could carry out in appropriate manner.
TASK 4
P6 Factor which affect the operational management in an organization
In an enterprise, there are many factors which are having the impact on operational
management along with decision making by leaders and managers. It is essential to examine
various factors which are necessary. In context with TESCO, the decision which is taken by
leader or manager are implemented in effective way to earn more profit. In present competitive
environment, this will help in enhancing their relationship with their customers. Along with this,
their objective of an organization is to provide satisfaction to customer. Which is able to operate
its functionality to gain competitive advantage in several marketplace. The manager adopt CSR
activities by play very essential role in organizational growth and development.
Corporate social responsibility- This is one of the most important factor which affect
business at wider ordered series. It is integration of economical and social business where they
contribute to society. CSR having a large impact on environment of business which create
decision making ability. In the context with TESCO, the society and community forces carry out
number of operation as per the organizational objectives.
Culture- This is the another factor which affect organization. Where various type of
people which go through their opinion and culture. This components formulate a large effect on
the business environment. There is determination which show relationship between function of
management and leadership style. In which the capability of manager and leader to influence
CSR in the company. Manager of TESCO, they adopt policies and strategy which is considering
all factors which are able to influence the social responsibility in business entity. All such
policies are concerned with environment protection. Which help organization for better quality
of product and services with affordable price. This formulate satisfaction level of customers and
so on. In this role of manager along with higher authorities are able to communicate all the
policies with their staff members. Leader of TESCO, which must be sure about their plan along

with policies, which is needed to communicate with their employee in proper manner. With
result, this attract and influence worker according to their strategies and planning which
complete objective of organization (Desai 2016).
There is identification of external environment and internal factor which affect the overall
function of operation management. The internal business environment defines basic strength and
weakness of an organization. The external business environment used to define opportunity and
various threat which is analyzed during survey. There are some factors which highly influence
operational management activities and decision making process of manager and leaders. CSR
refers to a process of company integrates with environmental and social factors and included
business operation. Such factors are create impact on operation management, managers and
leaders in context with TESCO develop new plan and strategy as per their decision which being
create positive impact in organization and enhance sale.
CONCLUSION
As per the above discussion, business operation are defined as the process which help
organization to increase their value and use their resource in such a way which is being profitable
for organization. This report carry a vision on role of leader and function of manager. Analysis of
leadership theory which is required to handle various situation. Also examine various operational
techniques which is affected due to unnecessary decision. This approach is about effective
business operation are usually lead by manager and leader in context with their decision making
power.

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