Management and Operations in Sainsbury: Roles and Functions of Managers and Leaders

Unit 4 - Management and
Operations

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
TASK 1............................................................................................................................................3
P1) Describe how functions of managers are different from role of leaders.........................3
M1) Analyse difference between roles and functions of managers with suitable theories....6
TASK 2............................................................................................................................................6
P2) Discuss the applications of role of leader and functions of managers in context of different
situational context...................................................................................................................6
P3) Discuss theories and models of approach, including situational leadership, systems
leadership and contingency..................................................................................................10
M2) Asses the strengths and weakness of difference approaches to situations within work
environment..........................................................................................................................13
D1) Analyse and evaluate different approaches and theories of leadership in given context13
TASK 3..........................................................................................................................................13
P4) Discuss the key approaches of operations management along with the role of managers
and leaders............................................................................................................................13
P5) Explain significance and values of operations management in achieving business
objectives..............................................................................................................................15
M3 Measure how leaders and mangers can improve the efficiency of operational management
for attaining business objective............................................................................................18
TASK 4..........................................................................................................................................19
P6 Examine the factors within business environment that affects operational management and
decision making by managers and leaders...........................................................................19
M4 ) Assess how these different factors affects the business environment and wider
communities.........................................................................................................................20
D2) Evaluate the applications of operations management along with the factors that impact
business environment...........................................................................................................20
CONCLUSION..............................................................................................................................21
REFERENCES..............................................................................................................................22

INTRODUCTION
Management is consider as an essential activity that is carried out in order to manage all
the business functions in an efficient manner. It is a wide concept that comprises ample of
activities from planning to controlling to ensure future growth and success of entity.
Management is to operate, run as well as control several business functions in an appropriate
way to attain predefined goals and objectives (Ahmed and et.al., 2018). Here operations
management is consider as a crucial function to make optimum utilization of available resources
within company. It comprise different activities to enhance the overall productivity and
efficiency of entity by minimizing cost of production. Further the report is based on Sainsbury
that is a retailing company has headquarter in UK. It owns a chain of retail stores to serve
domestic as well as international audience. Organisation was founded in the year of 1869 by
John James. It provides a range of groceries and general items to the customers of different
countries. The report is carries out with an aim to deliver overall prospective about management
and operations techniques within a company. The role of leader and functions of manager along
with necessary theories are included in the following report. In addition, it tend to comprises
ample of theories as well as models and concept pertaing to management and leadership along
with their applications. Further, importance of operations management are also discussed in
report along with the tools that are essential to operate business effectively.
MAIN BODY
TASK 1
P1) Describe how functions of managers are different from role of leaders
There are ample of management theory that are used by managers to manage workforce
in an efficient manner. In context of Sainsbury different management approaches are mentioned
below:
Management by objectives- It refers to alien business objectives with individuals
objectives working in company in order to maintain better coordination at work place. Managers
of Sainsbury formulate objectives and convey it to employees so that they get motivated and
work for the betterment and growth of entity (Belvedere and Grando, 2017).
Behavioural Management Theory: Here, managers prepare effective strategies in order
to manage human resources within company in a better manner. It refers to understand the

behaviour, needs, wants of employees to enhance their productivity and efficiency and motivate
them accordingly. There are certain models such as Maslow, Mayo and more which are applied
by Managers of Sainsbury to retain human resources with entity for a longer period of time.
Further, it is also essential to maintain a positive environment at work place.
Classical management: Here, managers believe that employees only have physical and
economical needs. As per this, there are predefined ways to work which need to adopt in order to
get work done on time. Here main aim of managers is to earn profit due to this they treat
employees like other resources and do not pay attention over working conditions. In context of
Sainsbury, managers use different classical approaches such as Scientific management,
Bureaucratic and Administrative management with some modifications in order to manage work
force in better manner within entity (Chary, 2017).
Managers are the person who undertake ample of managerial as well as administrative
activities to manage various business activities effectively. In addition, they are the key persons
and prepare effective strategies and plans for the success of entity. For this managers of
Sainsbury perform below mentioned functions:
Planning: Here, managers prepare make anticipations about future circumstances and
make appropriate strategies to minimize the impact of uncertainties. In addition, it also helps to
grab the opportunities of growth and success that may occur in upcoming years. In context of
managers of Sainsbury, prepare plans and policies to ensure higher profitability of entity.
Organizing: In this, all the resources within company are organised in an appropriate
way. Here, management team of Sainsbury ensure to make effective use of available resources to
maintain operational efficiency within organisation.
Staffing: To perform various business task, it is imperative to hire and select potential
candidates (Deepak and Jeyakumar, 2019). It will help to achieve predefined objectives in
stipulated period of time. In this regard, managers of Sainsbury select best suitable and qualified
applicants from internal as well as external sources to meet with organisational requirements.
Directing: Here, managers provide appropriate direction, suggestions to employees to
resolve their issues. To achieve predefined objectives, it is crucial to guide as well as lead human
resources on timely basis. In Sainsbury, managers prepare suitable strategies to maintain
effective coordination at work place.

Controlling: Here, standards are formulated to keep proper control over the performance
of employees at work place. Management team of Sainsbury evaluate the work of human
resources on timely basis in order to take necessary corrective actions for further improvements.
Leaders are the person who guide, motivate as well as lead followers to perform better to
attain predefined goals (Filimonau and Delysia, 2019). They communicate with employees on
regular basis to keep them motivate and maintain effective co-ordination at work place. Roles of
leaders in references of respective organisation are given as under:
Developing vision: Leader put a great influence on followers by providing necessary
institution and guidance to them. In addition, leaders of Sanisbury are responsible to develop
vision and goals for employees so that they work to achieve it.
Motivation: To enhance the productivity and effectiency of human resources, it is
significant to motivate them on timely basis. Motivated employees tend to work for the
betterment and success of entity. In context of Sainsbury, leaders of respective entity inspire
workforce by providing them various benefits such as incentives, rewards and many more.
Comparison between roles and functions of managers and leaders:
Managers Leaders
Manners of respective entity prepare policies
and strategies in order that are essential to
attain predefined goals and objectives.
Here, leaders maintain effective
communication with employees and make
them aware about organisational plans and
policies.
All the important decisions are taken by
managers. In addition, they perform various
function to make effective use of available
resources (Gibson and Parkman, 2018).
Leaders convey the policies to subordinates
and continuously guide and coordinate with
them in order to minimize conflicts arises at
work place.
Leadership role: There are different roles are played by leaders in organisation which are given
as under:
Interpersonal role: Here leaders are responsible to interact, communicate with followers on
regular basis in order to know their problems and resolve them in an efficient manner. It refers
the relationship of leaders with others individuals who are working in company.

Here main roles of leaders are as Figurehead, liaison and more.
Informational roles:
Monitor: In this leaders are responsible to monitor the work of subordinates on
continuous basis in order to guide and lead them.
Disseminatior: Here, main responsibility of leader is to provide necessary information to
subordinates.
Spokesperson: In this, leader represent organisation in front of external parties who affexct
business performance.
Decisional role:
Entrepreneur: Here, leaders need to have capabilities to undertake necessary innovation
and risk to evolve new & advance products.
Disturbance handler: Under this, leaders are responsible to handle adverse situational
arise at work place in an efficient manner.
M1) Analyse difference between roles and functions of managers with suitable theories
There are several theories such as management by objectives, behavioural theories are
used by managers of respective company to operate business successfully. They are responsible
to prepare appropriate plans and policies to run organisation in better manner. For this, they keep
proper control over resources. Whereas leaders of Sainsbury also undertake different leadership
styles to influence employees within company. Further, they coordinate, communicate with
subordinates to keep to resolve their issues on timely basis.
TASK 2
P2) Discuss the applications of role of leader and functions of managers in context of different
situational context
Managers and leaders both are crucial part of an organisation as they are responsible to
handle various situations occurs at work place in proper manner with their expertise and
knowledge (Grisales-Noreña, Montoya and Ramos-Paja, 2020). Here, performance of employees
are influenced by guidance of both managers as well as leaders. In this regards, some crucial