Unit 4 - Management and Operations

Management and
operations

Table of Contents
Introduction................................................................................................................................3
Main Body..................................................................................................................................3
Part 1..........................................................................................................................................3
Define and compare the role and characteristics of a leader or a manager............................3
Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts..................................................................................................4
Apply different theories and models of approach, including situational leadership, systems
leadership and contingency....................................................................................................5
Conclusion..................................................................................................................................6
Part 2..........................................................................................................................................7
Introduction................................................................................................................................7
Explain the key approaches to operations management and the role that leaders and
managers play.........................................................................................................................7
Explain the importance and value of operations management in achieving business
objectives................................................................................................................................8
Assess the factors within the business environment that impact upon operational
management and decision-making by leaders and managers.................................................9
Conclusion................................................................................................................................10
References................................................................................................................................11

Introduction
A manager and a leader play a significant role within organisation as they are become one of
the valuable assert within organisation. There is a big difference in between the role of a
manager and a leader in operation and management of an organisation (Bucăţa and Rizescu,
2017). The chosen organisation for this assignment is Barclays Plc which is a British
multinational investment financial and service company, headquartered in London, England.
It is founded in 1896 in London, United Kingdom. It provide different services through
personal and corporate banking, wealth management and investment management. This
assignment include the basic details of for the type of leadership and manager functions and
skills which are related to different models that help organisation to growth effectively.
Main Body
Part 1
Define and compare the role and characteristics of a leader or a manager
Manager: they are the one who drive the goals and objective of the company with the
help of pre-planned activities which are designed by the top management. In order to
accomplish different task, manager have to make sure and develops some beneficial
strategies which are helping them and perform in a strategic way to achieve objectives.
Managers has the responsibilities to appraisal of their team and make sure about the
performance activities and their duties.
Leaders: Leaders are the one who get the work completed by their employees. Just as the
role of manager, they have to make sure about some motivation approaches in their team.
With the help of communication and leadership skills they had to complete the assign task
from their team (Carsten, Uhl-Bien and Huang, 2018).
There is a difference in the role and characteristics of the role of a leader or a manager.
They both have different role and function within organisation. But all of the functions are
helpful for the organisation and achieve targeted objective in the chosen organisation. Which
are described below:
Basis Manager Leader
Meaning Their main task is to setting the
objectives for the organisation. They
work in every situation and show the
right path with the help of different
theories.
They are the one who motivate their team
to move on the right path and help them to
increase their team productivity and
performance.

Role Manager’s main role is to design the
plan and manage all activities and task
within organisation. The manager of
Barclays divide their work and daily
update their employee’s performance
(Choy, McCormack and Djurkovic,
2016). They take care of their daily
activities and different task within
organisation which are used different
resources and assets of the company.
The role of leader is to take together and
work distribution in employee according to
their skills. Further they analysis the
position and performance of their team and
report that to manager. They have to take
care of the work which has been conducted
in order to complete the right decision and
set kind of benefits within organisation.
Characteristics Managers have different characteristics
which are positive attitude, empathy,
accountable, reliable and specific. All of
these characteristics of the manager
help them to work effectively within
organisation and achieve all objective
with having different management
theories.
Leaders try to being honest, confident,
creative, communicative, motivator and
good decision maker. Leaders make sure
about their task which are divided and used
by them by fulfilling different type of
leadership theory.
Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts
The role of a leader and functions of manager work in the respected organisation
through the different situation context. These different situation are explained with the help of
theories of leadership and management prospective:
Behavioural theory of leadership: This theory highlight the leader behaviour toward
their team and use their skills in best approach. This will increase the effectiveness and allow
to improve productivity within organisation (Heizer, 2016). This is the theory which is used
by the barcley's manager and leader in order to identifying the basic situations of barcleys's
and monitoring the detailed analysis of their practices. In barcley's bank they needed to be
make change as per the need of clients.
Classical Theory of management: This theory help managers to distribute their
work and achieve the organisation’s role. Managers would apply this theory by carefully
explaining which can enhance their productivity.
Contingency theory of management: This theory is based on the efficiency so when
there is the need of improve efficiency of employee mostly manager use this theory. This
theory can be applied when some new factors affect the employee’s performance.