Unit 7 - Managing Accommodation Services

UNIT-7 MANAGING
ACCOMODATION SERVICES

TABLE OF CONTENTS
LO-1.................................................................................................................................................1
LO-2 ................................................................................................................................................1
P4: Front office functions within a variety of accommodation services.....................................1
P5: Front office department and their key roles in The Berkeley................................................1
M4................................................................................................................................................2
LO-3.................................................................................................................................................3
P6: Key roles in the housekeeping department of The Berkeley.................................................3
P7: Importance of forecasting linen stock and other guest supplies in Berkeley .......................3
P8: Importance of interrelationships between housekeeping and other key departments of The
Berkeley.......................................................................................................................................4
LO-4.................................................................................................................................................5
P9: Importance of scheduling maintenance and repair work.......................................................5
P10:Importance of security in Berkeley......................................................................................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
The accommodation service is provided by the hotels in which they provide a shelter and
fulfils several other needs and expectations of the customer in relation to food, entertainment and
other housekeeping services. The project shall be highlighting the various functions and key
roles that are played by the front office department of the hotel. It shall be reflecting the
importance of the housekeeping and how it is centrally linked with all other departments. It
further elaborates that proper scheduling of the maintenance works shall be boosting the
experience of the guests.
LO-1
(Covered in the power point presentation)
LO-2
P4: Front office functions within a variety of accommodation services
The front office department of any organization stands the most important as it has direct
contact with the guests of an organization. It can be referred as the nerve centre of any hotel
which is established in the lobby of the hospitality area. It plays a crucial role in ensuring guest
satisfaction by maintaining their database and providing efficient services. The major functions
of front office are reservation service, check in, check out, cashiering, foreign exchange and
other types of guest services. The organization of the front service is determined by the types of
accommodation services that are provided by the hotel. Front Desk Manager- The front desk manager of is the one who supervises and manages
all the operations of front office. They stay responsible for scheduling the staff so as to
maintain the 24/7 service at the front desk. They are also responsible for administering
and implementation of the policy decisions in the department. Reservations Clerk- The reservation clerk is the one who interacts with the guests over
telephone or internet and shall be responsible scheduling their accommodation and shall
also document the additional requirements that are mentioned by the guest. Reception Desk- The major function at the reception desk shall be of checking in and out
the guests, allotting the rooms, answering to the queries and managing the usual services
that are to be provided to the guest.
1