Managing Accommodation Services in Premier Inn

Unit 7- Managing
Accommodation
Services

Contents
INTRODUCTION...........................................................................................................................3
PART A...........................................................................................................................................3
PART B...........................................................................................................................................3
Task 2...............................................................................................................................................3
P4 Explain the organisation of front office functions within a variety of accommodation
services........................................................................................................................................3
P5.the Key role of front office department for a Premier Inn.....................................................4
Task 3...............................................................................................................................................5
P6 Review the key roles found within the housekeeping department in Premier Inn.................5
P7 Assess the importance of forecasting linen stock and other guest supplies to ensure
sufficient supply to meet demand................................................................................................6
P8 Illustrate the importance of interrelationships between housekeeping and other key
departments within a selected organisation to provide quality provision and services...............6
TASK 4............................................................................................................................................7
P9 Examine the importance of scheduling maintenance or repair work to minimise disruption
to guests.......................................................................................................................................7
P10 Discuss the importance of security within a selected organisation......................................8
Conclusion.......................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Accommodation is regarded as one of the leading industry within Hospitality sector that
facilitates various opportunities for performing into dynamic surroundings. Moreover, the
hospitality industry renders several kinds of service that incorporates accommodation, food and
lodging services for expansion of business. In addition to this, it also facilitates various services
such as catering accommodation and others to its consumers (Badavi and Molchanov, 2020). For
this report the undertaken Company is Premier inn, which is a growing British Hotel Chain as
well as the largest brand of hotel. It has around above 72,000 rooms as well as 800 hotels. Also,
they performs hotel into various location incorporating airports, suburbs and others the topic
which are going to be covered in this report are front office functions, Key role of front office
department and key roles found within the housekeeping department. Moreover, the importances
of forecasting linen stock as well as importance of interrelationships between housekeeping and
other key departments are also described. Apart from this, scheduling maintenance or repair
work to minimise disruption to guests and importance of security within respective industry are
also discussed in this report.
PART A
Covered in PPT
PART B
Task 2
P4 Explain the organisation of front office functions within a variety of accommodation services
Premier inn is in hotel industry and direct communication with customer is very important
to have positive impact and increase in sales. Front office in hotel industry is very important
communication way with customer or more precise to say it the very first person where customer
have interaction with hotel staff (Dayour and et. al., 2020). Front office is also called the heart of
the hotel. It is always situated at lobby area or at entrance of the hotel so it can easily be founded
by customer.
There are various function which are performed by front office in different
accommodation provider are:

Hotel-
The main functions of the front office in Hotel is to fill details of check in, check out
timing of customer which means maintaining a record of date and timing of the customer when
he is entering and leaving the Hotel. Front office also provide the service of telephone to
customer internally and externally, internally means that on the request of customer to wake him
up so staff do it by making up a telephonic call to customer, etc. and externally means call is
made outside the hotel be customer. They have to Maintain guest database like where they
belong, contact number and feedback etc. is one of the most important thing done by front desk
staff. Sometimes staff also have to get in contact with accounting department for the querying on
foreign currency because hotel also provide the service of foreign exchange.
Motel-
Motel is just like a hotel but they provide less services. They generally target the
customers who travel for a long distance. The motel provides easy access of parking customer
may not face nay problem while parking their vehicles. Front office department in Motel is
responsible for updating status of rooms which are booked till now and how many are still
vacant. They have to maintain a proper guest list who are coming in what time must be noted.
Guest house and Home Stays-
The guest house is just like a house that welcomes guest to enjoy the services offered.
This type of accommodation provider may or may not include breakfast in their services. The
guest and home stays provides a services just like a house and there is limited interaction
between owners and guest. The role of front officer manager is to make sure customers must
avail all the services and enjoy the stay in guest room. They have to solve the issues and
problems of the customers.
P5.The Key role of front office department for a Premier Inn
Premier Inn front office department is responsible for all the front office operation in
hotel. Front desk manager schedule the task for all the front office staff. Their are many roles
perform by the staff in a department.
1. One of the main role is to maintain the link between the management & front office
employees for smooth functioning of hotel operation. Proper and clear information is convey to
staff from management so the work can be completed effectively and efficiently.