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Designing Interactive Systems for E-commerce

   

Added on  2021-04-16

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Running head: USABILITY EVALUATION OF AN INTERACTIVE SYSTEMUsability Evaluation of an Interactive SystemName of studentName of UniversityAuthor’s Note
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1USABILITY EVALUATION OF AN INTERACTIVE SYSTEMTable of ContentsPart 1: Description of interactive system.....................................................................................................2User Description..........................................................................................................................................2Part 2: Use Case system considered............................................................................................................4Descriptions of the use cases.......................................................................................................................5Part 3: Evaluation Procedure.......................................................................................................................6Part 4: Evaluation:.......................................................................................................................................8Part 5: Findings..........................................................................................................................................14Bibliography..............................................................................................................................................16
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2USABILITY EVALUATION OF AN INTERACTIVE SYSTEMPart 1: Description of interactive systemThis paper give the knowledge of an interactive system design by choosing an e-commerce website and comparing between them.Interactive System is the development and designs of a system that becomes an important part of our lives (Baumer et. al. 2014). The usability and design of the systems have some effect on the quality relationship between the people and the technology. Embedded devices, web applications, games and many more are all part of the interactive system design. In the interactive system design, every phase depends on the purpose to serve the design and creation of the product (Segonds et al. 2016). This system of technology will incorporate with some logical design in an electronic form and complete the taskto achieve the goals. An interactive system designer recognizes the diversity in the process as theusers keeps on changing the process every time (Delamare, Coutrix and Nigay 2015). The system thus accept the input from the user and provide information as output to the user. There are many examples of interactive system design. Among which two of the system, Ao.com and ee.co.uk will be discussed in this paper.User DescriptionBased on the principle of user-centered design, it is important to satisfy the users. During the process of designing a website, the user interaction is considered, and find ways to satisfy theuser to enjoy efficiently and effectively (Bilgihan 2016). In order to understand the requirements
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3USABILITY EVALUATION OF AN INTERACTIVE SYSTEMand needs of the users, the quality of the work needs to be enhanced, productivity has to be increase, the costs of training and support has to be reduce, and improve the satisfaction of the user. In the traditional shopping, the user develops an interaction with the physical shop and determine the users’ impression with the shop. However, in the case of electronic shopping, user has to make their initial interaction with the Web site for shopping (Bilgihan and Bujisic 2015). A comprehensive image has been presented with the design of the shop. The electronic shop hasformulated the working environment of the Website which became critical for the users to have auser-friendly environment and get the desired results (Lammers and Palumbo 2017). Thus, the web based usability evaluation of the e-commerce website provides a concrete prescriptions expected to develop a user-centred electronic shops were the sales volume are achieved as per the need of the users’ (de Lima Salgado, Pereira and Freire 2016). There is some existing research done on the electronic shopping were usability evaluation were not paid much attention.Throughout the study the paper will discuss about the users of the “Online Shopping System” forthe interactive system design. This paper will concentrate on the usability problems in the humaninteraction with the online website.
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4USABILITY EVALUATION OF AN INTERACTIVE SYSTEMPart 2: Use Case system consideredView ItemMake a purchaseCheck outLoginCustomer<<service>> AuthenticationIdentity ProviderService of Credit PaymentPaypal<<include>><<include>>Figure 1: Use case Diagram for E-Commerce Site 1Source: Author
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5USABILITY EVALUATION OF AN INTERACTIVE SYSTEMView ItemMake a purchaseCheck outClient RegisterWeb Customer<<service>> AuthenticationIdentity ProviderService of Credit PaymentPaypal<<include>><<include>>Registered CustomerNew CustomerFigure 2: Use Case Diagram for E-Commerce Website 2 Source: AuthorDescriptions of the use casesThe use case diagram shown in figure 1 and 2 briefly describe that about e-commerce website and identify that the use cases and the function of the system. In the website of figure 1, an actor of Web Customer uses online purchasing website. The use cases that are at Top level areView Items, Making purchase and Login. The actor used the Authentication service to View Items, Making Purchase and Login, the actor Identity Provider used the View Items and Checkout use case, the service of credit payment used the checkout use case and the PayPal use only the checkout use case.
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