This assignment requires a critical analysis of effective partnership working within the context of social care. Students are expected to examine various models of partnership, delve into different conflict management styles, and highlight the positive outcomes achieved through collaborative efforts in this field.
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Learner statementLevel 5 Diploma in Leadership for Health and Social Care Unit Title: 505 Working in partnership in health and social care or children and young people’s settings
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Learner statement Assessor Use Only- Assessment Criteria Met
Learner to provide narrative under each statement of how they meet the criteria. You must provide answers to each question that allow your assessor to properly assess what work duties you are doing or what role you have within your work. It expected that you will need approximately 300 words per question. The more detail you provide the less likely your account will be sent back for more clarification. You must answer each question in your own words and written in the first person meaning “I do this”. A tip is always to keep in mind the “who, why, how, where and when” in each answer. NB: - where there is range in the statement, all of the range needs to be covered INTRODUCTION Partnership is where two or more individuals or organizations work together for achieving the same goals. In health and social care firm, people work collectively for gaining maximum advantage of available resources as well as provide benefits to the society so that they can live their life effectively. Partnership totally depends on its implementation and maintenance. When people work together then it provides various range of benefits to company as every member contribute in providing value to enterprise and drive firm on the way of success. This project is based on National Health Service (NHS) which is a public company based in UK that provides health related facilities to the needy people. This project will tell about various features of effective partnership working, its importance as well as it will analyse the way in which this working delivers better outcomes. Also, there will be discussion on establishing and maintaining working relationships with colleagues as well as with other professionals. TASK 1 Learning Outcome 1-Understand partnership working 1.1Explain how you have identified the features of effective partnership working
In partnership, there are many organisations likeNHS trust and private care-homeswhoprovide healthcare service for attainingcommon objectives.Operation is carried out by partnerswith a motive which is to promote health and service users. It may happen that everyone is taking different efforts or actions for reaching to the set target but all partners have same goals. Working in partnership is very helpful in improving the health of people as well as it takes more preventive approach to health so that people can live their life smoothly.For every person who is working in health and social care sector, it is important to understand that why healthcare organisation works in partnership. I tried to analyse collaborations in this industry because this is a area of my interest and I am working in the sector. By doing following activities, I identified elements of effective partnership workingCommunication-I went to Bradford district care trust NHS for finding when I wanted to understand features of working in a partnership. When I talked with some manager of these trust then they told me that collaboration assist them in providing better and quick service to public. Effective listening skill-When I attended some of the meetings which were held between NHS trust and care-homes, then I found that both organisation need each other and partnership is beneficial for both of them. Internet – Their are various websites on internet which help me in finding details about what can be done partnerships in healthcare sector. One of the prime reason behind collaboration is assistance in technology. Their are many private care-homes who are latest technology, NHS trust find them suitable partner because latest techniques of working result in quick facility t service user. 1.2 Explain the importance of partnership working with: Colleagues Other professionals Others Range
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This must include: Other professionals –Workers from other agencies or organizations, Advocates, Independent visitors Others –Individuals, Children and young people, Families, Carers, Friends of the individual, Advocates It is important to understand significance of partnership working because it can provide solutions about the problems which is present in healthcare sector. Its significance can be understand by communicating with the organisation who are working in partnership. This work can be done when two organisation are in the process of collaboration and they are already working in partnership from a long period of time. In National Health Service hospital, I have to work with many people for providing better quality of services to users that involve-Colleagues- In nursing home, I have to work with manager, deputy manager, senior care staff, cleaners, cooks, maintenance officers as well as with administrators. If all people will do their job in a team and with proper coordination then it will generate the desired results or outcomes. To have effective partnership among staff is essential. For better coordination, there should be proper meeting between workers by which they will be able to provide services according to the specified standards. Working closely with colleagues will be beneficial for me because here I am able to share, utilize and maximize everyone's expertise which will aid in achieving the planned objectives effectually.Professionals-Therefore, maintaining relation with them is important to provide high quality services to users.When assistance of other professionals (advocates) is taken, who are partner of an organisation, then care-homes and hospitals can save them from different kind of troubles like legal problem. Others- Before providing services to patient, it is important that professionals should consult with their families and friends so that they can collect information regarding user’s needs, preferences and wishes. For example- user's family can share relevant information with me about how I can best communicate with an
individual. 1.3. Explain how you have analysed how partnership working delivers better outcomes I tried to analysed the reason behind attaining better outcome because if two organisation can attain benefit from working in partnership then this concept should get more promotion on healthcare industry. I went to NHS trust for evaluating the benefit of partnership working. This work was done when I was Creative support. Most of the people do not think that collaboration in this sector happen for earning more revenue like of other industries but this is not true. Healthcare organisation work together so they can serve better and overcome each other flaw. In my whole career, I have seen that those care-homes and hospitals who are working in collaboration, attain rapid growth because if they lack in one resource like finance then they get support from their partner. This do not influence their daily operation and assist them in deliver better outcomes.Partnership provides various range of benefits to people as with the support of this, professionals will be able to deliver the best quality of services to their users. It generates positive outcomes for many individuals that are given as below- For service provider- Partnership increases efficiency and effectiveness of company by which they can provide facilities to its users according to their requirements. It expands confidence among professionals as well as improves the relationship with other care taker and families. It increases job satisfaction level of employees by doing some creative things. It maximizes the confidence level of professionals as well as improves relationships with other service providers and families.Their is not a single organisation who have all the resources which are needed for attaining organisational objectivities. Partnerships removes the problems of scarcity of resources and support healthcare organisation
in smooth functioning. For service users- It improves services for those clients who are consuming more than one service. One of the most positive impacts is that with the support of this, users can avail those facilities which were not available earlier in the market. In this, concerned individuals feel more accountable or responsible towards their job. It reduces defamation that are attached to accessing services 1.4. Explain how you have overcome barriers to partnership working I understand that when I have to work with an employee of other organisation, then I will face new problems because thinking and working style of people and administrations varies. Overcoming barriers of partnership working is important because it make negative impact on image of both organisation and restrict them from performing better. District care trust is the place where this problems happens, it occurs when I was doing my work i.e. working a Creative support.Working in partnership becomes very difficult when there is difference between individual participants or occupational groups (Cameron and et.al., 2014). There are various reasons which create barriers in partnership working such as- Poor communication Lack of financial resources No clarity in objectives Lack of commitment No proper evaluation and monitoring systems Too little time for effective consultation, etc.
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There are various ways by which these hurdles can be removed from business operations. Some of these are given as below-Training-It is an important element which reduces the upcoming barriers from workplace as it increases knowledge and skills of people by which they become able to perform their job according to the specified standards.Team building activities- With the help of this, barriers can also be removed so that professionals can perform their job collaboratively which will increase its efficiency and effectiveness. It is said that a team can perform their job more effectively in comparison to an individual.Informal meetings-Partners should do informal meetings on a regular basis so that their problems can be resolved quickly and effectively. It will aid in achieving the desired results or outcomes (Dickinson and Glasby, 2010). Understanding of roles and responsibilities- It is an important element for getting success in their relative field. If partners will know about their duties and obligations then they can perform in an effective manner as they know that what is expected from them and what should be done for getting the desired target. Learning Outcome 2- Be able to establish and maintain working relationships with colleagues 2.1 Explain your own role and responsibilities in working with colleagues Beside working in adult mental health sector, I am also working as Creative support. Understanding own responsibilities is significant for doing my work in effective way.Successful partnership working is very important for improving the lives of vulnerable adults and children. Organisations run their business jointly because of many purposes which are like-
For maximizing efficiency of care system as a whole For improvement in sharing information between professionals, etc. Being a Senior Support Worker of NHS , I have to perform various roles such as- To maintain professional approach while following principles and values at workplace To set tasks and objectives for my colleagues so that they can perform accordingly.While setting target, I try to involve staff to participate in decision making process. Whenever it is possible, I give feedback to them so that they can improve their performance. It is important for me to analyse my own limitations and to share any problem which I have with colleagues. Responsibilities- I have various obligation like to develop the personality of staff so that they can perform according to the standards and to update policies and procedures at workplace time to time so that it can face competition in the market and serve to its users effectively (Dickinson and O'Flynn, 2016). For team development, there is Tuckman's theory which aids in achieving the desired results that are given as below-Forming- At this stage, a team is formed and task is divided to every person.Storming-At this stage, team tries to solve specific problemsby giving their suggestions.Norming-At this stage, everyone know about its roles and responsibilities and group members take big decision with mutual consent. Performing- At this stage, people find the way of working so that they can perform their job in an effective and efficient manner and reach to its decided destination.
2.2 Explain how you have developed and agreed common objectives when working with colleagues I know the if I am working in a team then all the group should be one same page so the number of confusions and (Source1:Tuckman’s Team & Group Development Model,2017)
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disputes decreases. Partners should know about specified objectives along with their responsibilities because it is very important for getting success in the market. Supervisor should evaluate the process on a regular basis for ensuring that staff is doing their job according to the specified standards.I understand that developing common objectives is beneficial for everyone. I agreed on some similar goals with the people who are working with me when I take my own case loads. Below are some points which shows that how I successfully set common objectives when I was working with my colleagues. For developing objectives, I need to negotiate with my colleagues and also, I need to compromise in some areas for getting positive response (Fotaki, 2011). For maintaining better relationship at workplace, I will take the opinion from staff regarding objective. This activity will motivate them for doing work effectively and they will be assumed as a part of company and will give their 100% for attaining specified targets. It can be possible by conducting team meetings and giving chance to them to share their ideas and give feedback on team working so that objectives can be developed by mutual agreement. If I will do this then it will create a healthy environment at workplace and team members will be aware about goals and targetwhich may result that everyone will contribute in obtaining desired result or outcome. Taking suggestion from colleagues will be very beneficial for NHS hospital as it will reduce the chances of conflicts and will encourage to do work in a team by which it will be able to gain desired objectives. 2.3 Explain how you have evaluated your own working relationship with colleagues Evaluating working relationship with co-worker is important because it assist in identifying the reason which are creating difference between two professionals. This work was done at when I was working on my own case load which were related to adult mental health.For establishing managerial style, team skills management is a popular method by which I can improve my skills, strengths and weaknesses. For evaluating my own working relationship, I can take feedback from team members regarding performance
who will express their views by considering my strengths and weaknesses. I can also use self-appraisal method which is a part of performance appraisal process where employees give their views on their own performance. Generally, in this process, I received feedback from staffin which they ask for training needs, their strengths and weaknesses (Gardiner, Gott and Ingleton, 2012). My effectiveness can be measured against the set targets and by reviewing goals.It can also be evaluated by measuring teamwork at workplace.If there will be proper balance at workplace then everyone will know about their roles towards their job then it will aid in managing weaknesses.There is a model which can be used for evaluating team effectiveness that is - Team effectiveness model-As per this, a team can be improved if it will focus on five key functioning areas that are given as below- ◦Goals- What team wants to obtain in the future? ◦Roles- Role which has to play by every member for achieving specified target. ◦Procedures- It helps the team to work together so that it can reach at decided destination. ◦Relationships-How team members are maintaining relations with each other. ◦Leadership- It influence people to work according to the specified standards so that NHS can obtain its specified objectives. 2.4 How have you dealt constructively with any conflict that may arise with colleagues I have to make sure that I resolve any kind of conflict which arises when I work with colleagues because if I will a dispute will remain for a long period of time and arises at continuous basis then this will negative influence working of everyone. Normally conflicts happened when I was working on my own cases. It is not necessary that conflicts is a bad thing.When I will manage group of members then conflicts and dilemmas
will occur naturally and to deal with this situation is very important for the success of company. If issues will not be resolved on time then it will create a negative environment at workplace and then no one will perform according to the specified standards. For dealing this situation, communication plays an important role as it reduces misunderstanding at the workplace. In order to deal with conflicts, I have to follow various steps that are given as below- Firstly, I need to evaluate the exact problem of issue. Then identifes several possible solutions which will aid in resolving problems. After collecting all possible alternatives, I will evaluatepros and cons as well theireffectiveness for resolving issues. (Source2:Five Peaceful Steps to a Win-Win Home,2017)
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After that, I will decide the best one which will provide desired outcome to the company. Then selected option will be implemented so that disputes can be resolved. At last, I will evaluate the process of this solution so that it will generate desired results or outcomes. Apart from this, I will also make new strategies for dealing with this situation so thatconflicts can be minimized from work place such as give respect to each other, encouraging team work etc. Itwill be helpful in developing teams which will reduce the conflicts and dilemmas and will develop team (Glasby, 2017). Learning Outcome 3- Be able to establish and maintain working relationships with other professionals 3.1 Explain your own role and responsibilities in working with other professionals As a professional who is working in mental health care, I have certain responsibilities which I have to fulfill when I have to work in a team at the time of working on a particular case or as Creative support. If I will not play my role then it will create problems at workplace. I may fail to attain desired result if I will not follow my responsibilities. For providing services to the customers according to their requirement, I need to work in partnership with professionals who are working in other agencies or organisations. In partnership, my main obligation is to share skills and knowledge and to take advantages of opportunity by observing the behaviour of professionals which will help in increasing knowledge and skills of mine. To work in an effective and efficient manner with other service providers, I need to interact with them in a manner that will promote trust and confidence in the relationship. For performing their role, there should be proper information which must be complete and accurate. I should complete my job within the boundaries of my knowledge and responsibility. Apart from this, I also have to keep data of clients in a confidential manner so that no one can access it (Hunter and Perkins, 2012). I should have enough knowledge and ability for taking part in planning and implementation process. For facing a critical situation, I should have confidence where own judgement can be taken easily and in an assertive manner. In short, it can be said that I should have-
Effective communication skills Sufficient information which can be delivered to other professionals by which they will be able to deliver better quality of services to its users Provide respect to employees’ contribution so that they will get motivation and will perform their job effectively Share experience via formal and informal exchange 3.2 Explain how you have developed procedures for effective working relationships with other professionals It is my responsibility to develop a system for having a good working relationship with others. This is significant because it reduce wastage of time and increase understanding with colleagues. Workplace is an area where conflicts are not considered as good things specially when someone is working in heath and social care sector. For effective working relationship with other care takers, it is necessary that there should be a procedure as it will provide a systematic way of doing their job. With the help of this, staff will enjoy their work by which they will generate positive results for company. It will also help company in maintaining professional image in the market (Lowes and Hulatt, 2013). For effective relationship, it is necessary that every person should listen to each other carefully and to understand position and feelings of others. Ineedtoexchangeallrelevantandimportantinformationwithotherprofessionalswhilemaintaining confidentiality that will provide support in providing better quality of services to their clients. In order to get effective relationship, it is necessary that work should be done according to the prescribed policies of company as well as in an ethical manner. If I did any commitment then it should be fulfilled on time and if I am not able to do thatthen I will ask to other for giving advice to other.
If any client or partner have any issues or complaints then that should be dealt promptly and positively so that they will remain in company for a long period of time. For effective working, there is the requirement of shared protocols and formalised procedure which will help in maintaining standards of care. If there is developing multi disciplinary team then there is requirement of clear objectives that will be set on the basis of need, planning, purchasing and financing of services. 3.3 Explain how you have agreed common objectives when working with other professionals within the boundaries of own role and responsibilities I set some SMART objectives by having a discussion with my colleagues. If everyone will not understand their role and responsibilities then they delivering desired result is not possible. This common targets were set when I was working with employees of NHS at their district care trust. For delivering better quality of services to their clients, there is requirement of maintaining better relationship with other professionals both inside and outside of health care (Marmot and et.al., 2010). It also ensures the safety of clients. For achieving the same target, it is necessary that there should be proper respect given to the employees and professionals' contribution which will motivate them for performing in an effective and efficient manner. I also need to develop effective communication system so that every group member can communicate with each other and with the service users easily and effectively (Lymbery, 2010). In the initial period, there is requirement of establishing SMART objective which should be agreed by involved parties.Specific- It means that goals should be specific that company wants to achieve in the future.Specific targets do not raise problems like confusions.Measurable-It describes that it should be measurable that can be evaluated after specific period of time.If targets are measurable then colleagues can judge own and other performance.
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Achievable- Partners should set that target which can be possible to achieve in the future.If it will not be achievable then it will demotivate to the members then they will not do their job effectively and efficiently.In case any co-worker feel that goals are unachievable then they can raise this point at the time of setting goals.Relevant-Organisational goals should be integrated with personal goals so that everyone will give their best for achieving same. Time bound-Objectives should have specific period of time so that every person can take effective action for achieving same. 3.4 Explain how you have evaluated procedures for working with other professionals Evaluation of own performance is necessary for every person who is working in healthcare industry because they are directly connected to health of public. I evaluated procedure when I was working with employees of district trust. Evaluation of process is very important for the success of company as if it will not be measured then no one will perform according to the specified standards. For evaluating and reviewing procedure, there should be a system which will evaluate this against the set outcomes. For achieving the desired results, making report on regular basis is very important as it will help in knowing about the limitations so that it can be removed on time and can go on right pathway (Glasby and Dickinson, 2014). If procedure is going in the right direction then it will create positive outcomes like professional approach, clear roles and responsibilities, optimum utilization of resources, etc. Along with that, if it is not working properly then it will create disturbance in the business operationswhich will result that it will not get specified result such as- more competition between professional, misunderstanding, time wasting, mismanagement of financial resources etc. While carry out evaluation process, views or opinions should be taken from service providers or users which can be possible by filling questionnaire.If this procedure will generate positive outcome then it will provide various benefits to individuals like it will improve services, empowerment, autonomy etc. However, negative results will increase miscommunication, conflicts, frustration, etc. at the workplace.
As a Senior working both on site and out in the community, I will evaluate procedure on a regular basis so that it can move into the right direction and can reach to its decided destination in an effective and efficient manner. If process will not be measured on time then no one will perform their job according to the specified standards which will create disturbance in business operations. 3.5 Explain how you have dealt constructively with any conflict that may arise with other professionals While doing work in partnership,I have gone through many conflicts which arise at the time of community service.It normally happens because of miscommunication.So, it is very important that all members should be aware about the issues that are existing at workplace. There are various types of philosophies, principles, priorities and code of practices which influence team working in a positive manner by which group members work according to the specified standards and generate the best possible outcomes for clients (Munn-Giddings and Winter, 2013). Being lone working and case handling, I have to work with nurses, family and friends of patients and service users themselves. So, while dealing with them,disputes or dilemma occurs generally if it will be dealt successfully then it will increase mutual understanding with each other.This negative situation arises because of various reasons like confusion in specified goals, personality conflicts etc. While resolving the issues, there are several styles which can be adopted that are given as below:Competitive- This style is adopted by those disputed parties who have more power. In this, they want to win on the expenses of others. It will be beneficial in the emergence situation when problems need quick resolution.Collaborative- In this style, people want to fulfilneedsof every person and try to maintain balance between requirements of service users and organisational requirements.Accommodating-In this, disputed party meets needs of other person at the expense of their own. This way is very useful at the time when individuals want to resolve issues calmly and winning does not matter (Cameron and et.al., 2014).
Avoiding-This style will be important at the time when there is no chance of winning for either side. (Source 3:5 Conflict Manangement Styles at a Glance, 2017) Learning Outcome 4- Be able to work in partnership with others 4.1 Explain how you have analysed the importance of working in partnership with others When I worked in a collaboration, I felt that it is necessary for own growth and for providing better facilities to service users. Understanding significance of partnership working is essential for finding right partner in upcoming time. Collaboration happened when I was working on own case load. While doing work in partnership, it is very important that I should provide support to all members so that they will provide better quality of services to their clients (Petch, Cook and Miller, 2013). Before analysing inter-agency co-
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operation and participation, it will be vital that how I am promoting participation and empowerment of clients. Agency collaboration does not matter too much to analyse the involvement of patient. If service user will not feel as a part of process then to get success will become more difficult for company (). So, I need to focus on working in partnership with carers, families, etc. For effective partnership, Ihadgood communication skills for interacting with other people so that they will provide useful information that will support me in my work. Along with that, I will be able to provide useful and relevant information to them which will support in improving individual's life. Here, a good example of working in partnership is given below: If users and their family will share information regarding patient's needs or wants then I can easily know about their exact problems and will effectually be able to communicate with them. So, from the above discussion, it can be said that I should collect all relevant information from various sources so that individual's life can be improved. It will promote individual’s well-being and will provide a holistic approach to their needs and wants 4.2 Explain how you have developed procedures for effective working relationships with others Developing a system for working is important because it is it reduce disputes with others who are working same industry. I developed a procedures when I was working of case loads within my community. There are many procedures which can adopted by organisation to make effective relationship with their employees. So, for providing facilities, there should be a process which will help in achieving the desired objectives and goals (McKeown, Malihi-Shoja and Downe, 2011).For this, Igot involvedin decision making process regarding their care and deliver of service so that they will provide full support according to the requirement.Before providing facilities to patient, it is necessary that I should discuss with them regarding care package as well as should establish shared understanding with them so that there will be no occurrence of any kind of disturbance (Tuckman’s Team & Group Development Model,2017) In this sector, it is necessary that there should be set boundaries in various areas like confidentiality, recording, storage and sharing of information with other professionals. It will be beneficial because after knowing about the
policies and procedure, every member will contribute in obtaining the desired results. All concerned members should be well aware about the complaint handling process so that they can easily resolve the problem of people if occurs in future and will carry out operations according to specified standards. Communication is an important step as with the help of this, I can discuss with all members and can give relevant information to them by which they will be able to perform their job effectively and efficiently. If I will ensure that there is good or healthy relationship among all concerned group members as well as they are aware about the procedure then it will help in establishing effective working partnership. For achieving the same, I should also provide feedbacks and suggestions to staff so that they can bring required improvement in their job and will complete their tasks according to the prescribed standards (Braveman, Egerter and Williams, 2011). 4.3 Explain how you have agreed common objectives when working with others within the boundaries of own role andresponsibilities Objectives can be defined as a term that company wants to achieve in the future. As discussed above, it is said that every company should set SMART objectives so that it can reach to its set targets within specific period of time. The objectives which has been set by organisation should be achieved in proper way by adopting various tools and techniques. While setting targets, feedbacks and opinions of staff should be taken and target according to the needs or wants of them should be set so that they will attain their goals and objectives. I will keep objectives according to the vision and mission statement as well as on the basis of capability of individuals so that they can perform their job effectively and efficiently. For this, there should also be a proper communication system so that every concerned member can discuss with each other whenever required. For getting success in the market, I will keep SMART objectives [specific, measurable, achievable, realistic and time bound] so that NHS hospital can reach to its decided objective within stipulated period of time (Dillenburger and McKerr, 2011). Effective objectives are made on the basis of own roles and responsibilities as well as according to the policies and
procedure of company so that everyone will be aware about target and give their best efforts for achieving the same. It is very important that members should know about the objective so that they can take their actions accordingly and drive company towards the success. 4.4 Explain how you have evaluated procedures for working with others Procedures evaluation is important because it stops me and other people in committing same mistakes which we are doing for long period of time. It is also increase my efficiency. Evaluation is at the time of dealing a own case load. While carrying out any kind of activities, it is very important that there should be a procedure as it will provide direction to work effectively and efficiently. If I am doing work with other people then in this case, my main responsibility is to evaluate this process on a regular basis so that if no one is doing work accordingly then I can take corrective actions anddo my work in more effective way(Nolte and et.al., 2012). Evaluation is done by taking feedback from the people who have worked with me. Reviews from service user is also taken about joint effort which is made for resolving problem of patients in short period of time.I will be ensured that everyone is happy with specified procedure so that they will perform accordingly. For this, I will ask them for giving their feedbacks and opinion on this so that process can be modified accordingly and service users will get the best quality of facilities as per their requirements (Partnership,2017). With this procedure, users will be influenced positively as well as negatively that are given as below- Positive outcomes for clients- With effective process, services can be improved Empowerment AutonomyIt will help in taking effective decision. Negative impact for users- Itmayincreasemiscommunication,confusion,informationoverload,frustration,duplicationofservice
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provisions, etc. It may harm to the concerned members.At the time of evaluation it is found that some of the service users were not happy with treatment because they feel that advice given by me was different from others. 4.5 Explain how you have dealt constructively with any conflict that may arise with others Conflict is not a good symbol for the success ofa teamas it creates negative environment at workplace. For dealing with this situation, Idevelopedskills and knowledge by which issues can be resolved easily in a constructive way. For removing the effect of ethical conflicts and dilemmas for individuals, good communication and listening skills play an important role as if there will be proper conversation among members then it will reduce the chances of misunderstanding (Liechty, 2011). For removing problems fromat district care NHS trust at the time of working at working as Creative support, firstly, I triedto find out reasons of disputes, be non-judgemental in my approach and should also develop same ground to work for everyone. Along with this, I should also show empathy or understand the problems of others and attempt to mediate resolution by formulating points of agreements. When one person's rights are opposed to another individual's right then it creates conflicts at workplace. In this situation, to deal with conflicts becomes more difficult. I should also ensure that every service provider gets aware about complaint procedure so that if they will face any problem in the future then they can take support. If any user has issue then staff should provide proper support to them so that their needs or wants can be satisfied (Staniforth, Fouché and O'Brien, 2011). By doing this, I am promoting the relationship with clients as well as their well-being. This action builds a strong relation between them, their family and the establishment where I work as a manger (Developing partnering strategies,2017). CONCLUSION It can be concluded from the above report thatworking in partnership is very beneficial for many individuals like service users, professionals, etc. as with the help of this, service providers provide better quality of facilities to their users. It has also been articulated that effective working partnership has various features like good communication,
clear objective, effective listening skills, etc. This collaboration is very important for colleagues, professionals and other people. This report also stated about the ways by which barriers can be overcome that are training, team building activities, informal meetings, etc. It has also been assessed that while doing work collectively, there may arise conflict between members which can be removed by following a procedure that starts from identification of reason of dispute to implementation. These issues should be resolved in an appropriate style and within specific period of time so that business activities can be carried out effectively and efficiently. REFERENCES Books and Journals Braveman, P., Egerter, S. and Williams, D.R., 2011. The social determinants of health: coming of age.Annual review of public health. 32. pp.381-398. Cameron, A and et.al., 2014. Factors that promote and hinder joint and integrated working between health and social care services: a review of research literature.Health & social care in the community. 22(3). pp.225- 233. Dickinson, H. and Glasby, J., 2010. ‘Why Partnership Working Doesn't Work’ Pitfalls, problems and possibilities in English health and social care.Public Management Review. 12(6). pp.811-828. Dickinson, H. and O'Flynn, J., 2016.Evaluating outcomes in health and social care. Policy Press. Dillenburger, K. and McKerr, L., 2011. ‘How long are we able to go on?’Issues faced by older family caregivers of adults with disabilities. British Journal of Learning D Fotaki, M., 2011. Towards developing new partnerships in public services: users as consumers, citizens and/or co‐ producers in health and social care in England and Sweden.Public Administration. 89(3). pp.933-955. Gardiner, C., Gott, M. and Ingleton, C., 2012. Factors supporting good partnership working between generalist and
specialist palliative care services: a systematic review.Br J Gen Pract. 62(598). pp.e353-e362. Glasby, J. and Dickinson, H., 2014.Partnership working in health and social care: what is integrated care and how can we deliver it?.Policy Press. Glasby, J., 2017.Understanding health and social care. Policy Press. Hunter, D. and Perkins, N., 2012. Partnership working in public health: the implications for governance of a systems approach.Journal of health services research & policy. 7(suppl 2). pp.45-52. Liechty, J.M., 2011. Health literacy: Critical opportunities for social work leadership in health care and research. Health & social work. 36(2). pp.99-107. Lowes, L. and Hulatt, I. eds., 2013.Involving service users in health and social care research. Routledge. Lymbery, M., 2010. A new vision for adult social care? Continuities and change in the care of older people.Critical Social Policy. 30(1). pp.5-26. Marmot, M and et.al., 2010. The Marmot review: Fair society, healthy lives.The Strategic Review of Health Inequalities in England Post-2010. McKeown, M., Malihi-Shoja, L. and Downe, S., 2011.Service user and carer involvement in education for health and social care: Promoting partnership for health (Vol. 9). John Wiley & Sons. Millar, R. and Hall, K., 2013. Social return on investment (SROI) and performance measurement: The opportunities and barriers for social enterprises in health and social care.Public Management Review. 15(6). pp.923-941. Mockford, C and et.al., 2011. The impact of patient and public involvement on UK NHS health care: a systematic review.International journal for quality in health care. 24(1). pp.28-38.
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Munn-Giddings, C. and Winter, R., 2013.A handbook for action research in health and social care. Routledge. Nolte, E. and et.al., 2012. Overcoming fragmentation in health care: chronic care in Austria, Germany and The Netherlands.Health Economics, Policy and Law. 7(1). pp.125-146. Perkins, N., and et.al., 2010. 'What counts is what works'? New Labour and partnerships in public health.Policy & Politics. 38(1). pp.101-117. Petch, A., Cook, A. and Miller, E., 2013. Partnership working and outcomes: do health and social care partnerships deliver for users and carers?.Health & social care in the community. 21(6). pp.623-633. Rigby, M and et.al., 2011. Social care informatics as an essential part of holistic health care: a call for action. International Journal of Medical Informatics. 80(8). pp.544-554. Staniforth, B., Fouché, C. and O'Brien, M., 2011. Still doing what we do: Defining social work in the 21st century. Journal of Social Work. 11(2). pp.191-208. Online Developing partnering strategies.2017. [Online]. Available through: <http://thepartneringinitiative.org/training-and- services/supporting-organisations/developing-partnering-strategies/>. Partnership.2017. [Online]. Available through: <http://medical-dictionary.thefreedictionary.com/partnership+practice>. Tuckman’s Team & Group Development Model. 2017. [Online]. Available through: <https://www.thecoachingtoolscompany.com/get-your-team-performing-beautifully-with-this-powerful-group- development-model/> 5 Conflict Management Styles at a Glance. 2017. [Online]. Available through: <http://sourcesofinsight.com/conflict-
management-styles-at-a-glance/>. I confirm that the evidence above is my own work and was carried out under the conditions and context specified in the standards. Learner Signature:Raza AliDate:24thAugust 2017 The information within this Learner statement is a true reflection of the learner’s role, responsibilities and competence. Diploma Assessor Signature: ……………………Date: