Understanding Leadership and Management

This assignment delves into the critical concepts of leadership and management within an organizational context. It examines various leadership styles and their influence on team dynamics. The importance of recruitment, performance monitoring, and fostering a collaborative environment are highlighted. The assignment emphasizes the significance of effective leadership in achieving team objectives and overall organizational success.

WORKING WITH
AN LEADING
PEOPLE

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Person specification and job description for recruiting customer service assistant..............1
1.2 Impact of legal, ethical consideration and regulatory on recruitment process......................2
1.3 Part in selection process........................................................................................................3
1.4 Contribution in selection process..........................................................................................3
TASK 2............................................................................................................................................4
2.1 Skills and attributes which are required for leadership.........................................................4
2.2 Difference between Leadership and Management................................................................5
2.3 Leadership styles for various situations................................................................................5
2.4 Ways or methods to encourage staff in attaining their objectives........................................6
TASK 3............................................................................................................................................7
3.1 Benefits of team work in an organisation.............................................................................7
3.2 Importance of working in team as a leader dealing with difficult circumstances and
conflicts.......................................................................................................................................7
3.3 Effectiveness in achieving goals...........................................................................................8
TASK 4............................................................................................................................................9
4.1 Important factors which are involved in planning so as to monitor work performance.......9
4.2 Plan which is require for delivering the assessment in development of individuals............9
4.3 Successful assessment in maintaining high standard of management................................10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Human resource management is one of the important part of any organisation. They help
their company by recruiting capable candidates by interviewing them. Train them with suitable
tools and techniques so that they can get maximum benefits from that. All legal ethics and issues
are tough to their employees so as to provide all possible services to their clients. Working with
leading people is a big advantage for workers which increase their ability to lead an individual or
a group of team (Terkel, 2011). The purple mail company is a courier service and it is the largest
organisation in UK which supply all mails through out the world. Thus, this organisation has a
big chain around the globe. Report is all about throwing light on issues and problems which are
hidden so that a possible outcomes can be drawn form that. Recruitment and selection process is
also mentioned in this assignment. Hence, the main purpose of this project is check performance
of employees and motivate them to perform their task so as to achieved the targeted goals.
TASK 1
1.1 Person specification and job description for recruiting customer service assistant
Purple Mail company is a huge organisation, having various branches through out the
world. Customer service is essential for having a great image among their clients because they
have to work according to their customer's satisfaction. Poor service to their consumers can lead
to decline of their business (Bush and Middlewood, 2013). Company should be able to solve all
problem which are related to their enterprise. Organisation is having around 70 employees with
senior managers who supervise their works. HR department are the one who are hire eligible
candidates who are required for the job. Some of the criteria are given below which are to
followed by enterprise before selecting their employees.
Job description
EMPLOYEE JOB DESCRIPTION IN MANAGEMENT
Post description: The vacant post is for the selection of the HR managers in Purple mail
company. They should have experience working in the same firm. They should have the ability
to lead people in order to achieve all business goals and objectives.
Qualifications and degrees:
 Bachelors Degree
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 Experience in the similar field Diploma in people management.
Staff associate is expected to:
 The candidates who are having effective skills and capabilities should eb selected for the
position
 They should have direct communication and problem handling capabilities
 Workers should be highly effective in their overall working which are assigned to them.
Job Specialisation
Qualification Graduation and Master degree in HR
Experience 2 year education experience in similar field
Area of business Communication and leadership skills
Other qualities Leadership quality
1.2 Impact of legal, ethical consideration and regulatory on recruitment process
Recruitment and selection process are related with a legal authorities and regulatory
consideration of company. Having so many rules and regulations which are very important to
follow when they are hiring a new candidates. Human resource manager of purple mail start
recruiting of candidates, having so many ethics that bound them to search a talent person. It is
important for managers which should aware of all the rules and regulations, it will help in
posting job, task minimization, checking offers of job and making questions of interview (Lev,
2013). Having various types of law and legislations of a process of recruitment and selection like
as: sex discrimination act, minimum risk, race relation and employee equality act. Companies are
bound from a following rules and regulations are as follows:
 Race religion act, 1965 had established had addressed racial discrimination at a place
were they work. Act is outlawed discrimination on basis of ground colour, race and
national origins etc. at places were they work.
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 Minimum wage act 1948 set a wages on average which must paid to non skilled and
skilled workers. It is important for workers to give them minimum wage and salary to
their workers.
Employee equality act, 2010 it say that continues of employee and employers necessity make a
place of work a fair way of working environment and with a law they follow.
1.3 Part in selection process
Selection of best possible candidate is must because they are the one on whom company
can rely for their future. As a general manager its my duty to select eligible candidates for this
job. Valid information is required so this process as this will give an idea of right choice whom
to select and vice versa (Peterson, B., 2011). Participants should also don't lie about their
qualification or data which they have given in this procedure while selection of job. Some of the
steps are given below so as to determine their skills and abilities:
 selection for correct position is very essential so that they are fit for that post.
 There should be determination programs which will assist them in production.
 Separate domain which be there so that they can publish their adds about vacancies in
their company.
 Organisation should identify all the variables before posting about their vacancies. They
should make sure for what post they need employees.
Other functions which are also required are as follows:
 Proper planning for selection process with all the resources they have.
 They must have some possible ways which they can use remove all foul steps and
mistakes.
 Additional wastage should be controlled
 Coordination between an individual an other employer is very necessary so that they can
judge correct worker on the basis of their performance.
Other than this there are two factors which is to be illustrated by recruitment parties which are
mentioned below:
Evaluating references and backgrounds: Under this superiors go through all the
documents provided by the candidate so that they can make out who is capable for the job. This
also assist them selection process of choosing the right candidates.
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Medical examination: this is done in order to evaluate whether the person is facing from
any chronicle disease or not because it prime duty of managers to concern about the health issues
of other employees as well.
Hence, General supervisor is a person who manages and controls everybody's work so as
to attain company's objectives by using best possible choices.
1.4 Contribution in selection process
Human resource manager is a crucial part in any organisation because they manage entire
process of selection and recruitment (Czabanowska and et. al., 2014). They are the one who
select right person for their firm who can increase their productivity. Recruiter manager of PM
company is very active while conducting this process because I am responsible for organisation's
growth and filling correct person for the right post. Being a selection head here are some of the
necessary task which are given below:
 As I am the higher authority I have implemented certain steps which are to be followed
by recruitment officers for the betterment of their business it includes certain rules and
regulations.
 I have used mediums for advertising so that the message is conveyed in a precise manner
to all the persons who are applying for the job.
 After this step its my duty to select deserving personnel who are eligible.
 I have prepared a set of questions which is to be asked by interview panel so as to get
suitable candidates.
 Selected candidates will be monitored by me so that they can choose appropriate
participants from shortlisted candidates.
 Interview is the final step and the best alternative for selecting among number of people.
Thus, its my prime duty to select right participant for the vacant post in Purple Mail
company that will help me out in conducting by business in smooth manner. (Goleman, 2017).
TASK 2
2.1 Skills and attributes which are required for leadership
Skills and attributes are very essential for determining an individuals capabilities. This
help them in increasing their performance and capacity of doing their work in a proper manner.
This also assist them to become a great leader. PM company is big enterprise which is having a
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large number of branches in various nations. So, they require a lot of potential candidates who
can manage their work and lead the entire team by themselves (O'Sullivan, Moneypenny and
McKimm, 2015). Therefore, it is necessary to evaluate qualities which are present in leaders.
Basic abilities and attributes are explained below: Honesty: According to the saying that “Honesty is the best policy” every employee
should do their work honestly and they must be loyal towards their company as well as to
their team management because without collaborating with their team they cannot
achieve their objectives and goals in a proper manner.
 Communication: Communication should be the important medium of interacting with
one another. Through this they can resolve their problems if they have. Leaders, able to
deliver their speech to their workers about task which they have to perform this assist
them in having coordination between their workers. Thus, they should convey their
message ion a very polite manner (Nkomo and Kriek, 2011).
 Decision maker: Leaders should have the capability of taking decisions in every difficult
situations.
 Confidence: this element is very essential for boosting their employees so that they can
execute their work in a proper manner.
2.2 Difference between Leadership and Management
Leaders ad managers both are integral part of the company without them organisation
cannot work in a effective manner. Former are the one who lead the team from the front. They
motivate their member in doing any task whereas latter manages the entire work of any business.
Leaders Managers
They motivate new ideas and thoughts which
are beneficial for the company
They ensure whether these ideas are introduced
in a proper manner.
They tries to implement new tools and
techniques which enhance their productivity.
Management works in this for introducing new
innovations.
They develop overall personality by guiding
new candidates.
They recruit potential person who can be
assigned for different fields.
They create new leaders. Managers manages existing things.
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Thus, it can be evaluated that role of leaders and managers are totally different but both
are important for the organisation (NHS England, 2016). Leaders take their entire team with
them and managers only manages the work load which they are given. Former love to face new
challenges and make strategies through which they can attain their goals. Managers work with a
vision that on a particular period of time this work has to be done. Hence, leaders and managers
are used for achieving specific objectives.
2.3 Leadership styles for various situations
There are different learning styles which are adopted by leaders in difficult situations
which assist them in decision making. Best employee is the one who utilize all the available
resources which are present in an organisation. Common thinking can help in coordinating with
other members of the company. Purple mailing company has opted various elements which is
used by senior managers are as follows: Authoritarian Leadership: this kind of leadership style is not good for any organisation
because it can create a gap between employees and employers. They are extremely strict
and want their work to be done in a precise manner. Without training their workers they
provide them with the task. This type of leadership puts lots of pressure on employees
which may increase segregation among them. They only focus on results whatever kind
of medium had been chosen for this (Andersen, 2012). Participative Leadership style: In this kind of leadership style all workers are included in
decision making which creates al lot of ideas for a particular task. There is a separate
team for every department. Leaders of this segment encourage and build up their team for
performing any task.
 Transformational Leadership style: using this style can have a huge impact on company
as they plan for long term goals which assist their business to move in forward direction.
By this they can reduce their turn over ratio.
2.4 Ways or methods to encourage staff in attaining their objectives
Purple Mail company has adopted different approaches of their staffs so that hey can
accomplish their goals ans set targets. In this process HR managers acquire various strategies and
tools for boosting their worker's motivation. Thus, contrary techniques are used by fir,s to
encourage their employees are given below:
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 There should be seminars for motivating their employees in which various motivational
project s should be included which will take them forward in attaining goals and targets.
 Appropriate time must be given to them so that they can feel free to work accordingly.
 Friendly environment and surrounding is must for working with peace of mind.
 Rules and regulations which are provided to their employees should be equal with no
discrimination on the basis of any or the circumstances (Chen and et. al., 2014).
 Based on personal experience opportunities must be provided so that biased nature can be
avoided.
 Contribution should be asked in decision making so that they get to know about what task
they are working for.
Some more methods which are necessary are as follows: Clear vision: HR manager should prescribe their employees about short term objectives
which they have to follow in a specific time. This will help their company in gaining
maximum benefits. Workers will have a clear vision about their task which will inspire
them in performing their work in an effectively.
 Rewards and Recognition: Rewards indirectly inspire an individual so that they can give
their maximum efforts in doing any task. Employees should be given proper recognition
for their particular work (Wu, 2013).
TASK 3
3.1 Benefits of team work in an organisation
Team work is very essential without this no company can work properly. They help each
other in doing their task. Working in a group share abilities and best possible way of doing any
work. Their intention is clear that hey have to complete their task in a specific period of time.
Purple Mail company conduct events in which they can share their experiences and ideas which
is required to achieve their objectives (Boone, 2015). This also help them in active participation
of number of employees. Some of the benefits are given below: Support: Supporting is the biggest factor which is very essential in developing any team.
This assist their squad for having mutual understanding which motivate their members. In
short this will enhance an individual and group performance in attaining their targets.
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 Learn new skills: New employees needs to be trained so that they can enhance and
develop their skills in an appropriate manner. Giving time is very essential in learning
these skills because it requires guidelines. Working in a group improves their capability
and decision making.
 Creativity: New innovative ideas can play as an important element among team
members. As this can be give a different perspective to their clients (Terkel,2011).
3.2 Importance of working in team as a leader dealing with difficult circumstances and conflicts
Working in a team is important to complete our task in appropriate time. This offers with
different perspective to their entire team. Some of the basic reasons why people work in a team
which are as follows: It creates unity at workplace: Team work generates an environment where they brings
friendship and loyalty. These create a close relation with employees and other co-
workers. This improves communication skills and eliminates weaknesses, increases
strength and capabilities (Bush and Middlewood, 2013). Various perspectives for a task: Organisation will get different ideas or perspective for
the work which assist them in problem solving and discussing many situations. This may
also leads to competition among employees. Improved efficiency and productivity: Introducing new strategies can make company
more productive and efficient. This will reduce the pressure from fellow workers so that
task is completed within set time. They provide their organisation with better outcomes as
compared to a person working individually (Peterson, 2011). Provides great learning opportunities: Group discussion is applied in this as an
individual can give various perspectives and learn from them if they are wrong. Hence, it
enhance their existing knowledge. They can get to know about different side of
approaches for achieving the task.
 Promotes synergy in Workplace: Mutual support and understanding promotes them in
attaining synergy which creates a greater sense of execution. They share a common
vision if their members are aware of the objectives which they want to achieve.
Therefore, appropriate environment is necessary for working efficiently. By working
alone one cannot make himself a winner at last he/she will require a team (Lev, 2013)
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3.3 Effectiveness in achieving goals
Purple Mail Company works effectively for achieving their goals and expected targets.
Company should ensure some of the methods through which they can attain their objectives
which are as follows:
Conversation with client: PM Organisation interact with their customers so as to know
about problems they are facing regarding mailing or courier services. This process make them
more effective in performing their task.
Telling their employees about specific goals: Company should tell their workers about
the clear vision which they have in achieving their objectives. According to their roles and
regulations their task should be decided. This help them in implementing proper strategies with
respect to their task (Czabanowska and et. al., 2014).
Determining new paths for resolving conflict: Conflict is possible if many workers are
working together so it is important to solve all the problems which is hampering their work.
TASK 4
4.1 Important factors which are involved in planning so as to monitor work performance
Monitoring the performance is very essential for accurate growth in business in regular
interval of time frame. Performance appraisal is crucial for boosting in individual performance so
that it can assist them in achieving goals and targets. Continues assessment will enhance their
ability which can be seen in their performance. Company will get to know about their drawbacks
which they can improve accordingly (Goleman, 2017). Under this there are certain factors which
can be included and they are as follows:
 Drawbacks and qualities are mentioned which needs to be monitored.
 Utilize all available resources which are required for planning.
 Organisation and its surroundings in which they are working.
Hence, it is understood that it requires certain plans which is essential for better future of the
organisation.
4.2 Plan which is require for delivering the assessment in development of individuals
Assistance of customer services require continuous development personally for
efficiently work. Manager of human resources has planned for personally development of needs
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for a assistant of services(O'Sullivan, Moneypenny and McKimm, 2015). Stages used for
monitoring and developing their customer service performance are given below: Goals setting for next cycle: First step is to set their goals for assistance services in
further sex months. Related goals for getting many revenue or customers to a company. Measure of setting performance: evaluation of performance on a basis of measuring
like as customers feedback, numbers of attracted customers, attendance, productivity etc.
measures of performance will define at low for all services of customers assistants. Guidelines set for feedback: some regulations and rules on a basis of rating will give
service assistants at end of six months. Set an evaluation schedule: Set up of schedule which employees and managers will
discuss on their past six months achievements and managers provide them rating to all
assistants services. Meeting of assistance services have to chance of telling about
performance in past six months.
Training for developing a personal skills: when this cycle of appraisal is completed then it
depend on rating and findings relate to weakness and strength of employees are providing
development of training skills and knowledge (Nkomo and Kriek, 2011).
4.3 Successful assessment in maintaining high standard of management
Performance assessment is essential to know about the grasping capacity of an individual.
Performance appraisal motivates them in doing their work in a proper manner. They assist them
is managing their work and responsibilities so as to achieve their goals and objectives. It they
want to be successful in their life. This helps them in evaluating their workers in a proper manner
so that they can set a long term goal which can be achieved in a set time period. Team
performance is very necessary to measure an individual scope of doing any task. If works of
workers are judged and differentiated on the basis of their performance than it can have a
negative impact on work culture. Therefore, this process help them in achieving best results for
their company. If workers are compared on a regular basis than it can act as a barrier between
their goals. In short, assessment of their success is important for doing any task (NHS England,
2016). Apart from this for maintaining high standard in management some of the points are
required to be followed which are as follows:
Feedbacks on regular basis: This is an important element which is to be considered in
order to know about whether the process is providing any help to them or not. If new employees
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are facing any difficulties in performing any task managers will assist them in resolving their
issues in an appropriate manner.
Performance appraisal: This is one of the important factor which help a person in
boosting his/her skills. This can be in the form of body gestures like thumps up, clapping etc.,
CONCLUSION
From the above report it can be concluded that working with leading people is a very
crucial part in an organisation. Selection and recruitment process comes under this. It is
important in knowing an individual's capacity of performing any task. Leadership styles
encourage them in building a team where all rules and regulations are followed by their
employees. Performance appraisal and monitoring them is required for assessment performance
which help both employee and employer. Effectiveness is also discussed for ensuring team
objectives.
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REFERENCES
Books & Journals
Andersen, E., 2012. Leading so people will follow. John Wiley & Sons.
Boone, J., 2015. Leading learning organizations through transformational change: Making the
case for blended learning. International Journal of Educational Management. 29(3).
pp.275-283.
Bush, T. and Middlewood, D., 2013. Leading and managing people in education. Sage.
Chen, L. K. and et. al., 2014. Sarcopenia in Asia: consensus report of the Asian Working Group
for Sarcopenia. Journal of the American Medical Directors Association. 15(2). pp.95-
101.
Czabanowska, K. and et. al., 2014. Public health in the 21st century: working differently means
leading and learning differently. European journal of public health. 24(6). pp.1047-
1052.
Goleman, D., 2017. Leadership That Gets Results (Harvard Business Review Classics). Harvard
Business Press.
Lev, A. I., 2013. Transgender emergence: Therapeutic guidelines for working with gender-
variant people and their families. Routledge.
NHS England, 2016. Leading change, adding value. British Journal of Healthcare Assistants.
10(6). pp.302-303.
Nkomo, S. M. and Kriek, D., 2011. Leading organizational change in the ‘new’South Africa.
Journal of Occupational and Organizational Psychology. 84(3). pp.453-470.
O'Sullivan, H., Moneypenny, M. J. and McKimm, J., 2015. Leading and working in teams.
British Journal of Hospital Medicine. 76(5). pp.264-269.
Peterson, B., 2011. Cultural intelligence: A guide to working with people from other cultures.
Nicholas Brealey Publishing.
Terkel, S., 2011. Working: People talk about what they do all day and how they feel about what
they do. The New Press.
Wu, E. H., 2013. The path leading to differentiation: An interview with Carol Tomlinson.
Journal of Advanced Academics. 24(2). pp.125-133.
Online
Important reason for Teamwork, 2018. Available through:
<https://www.potential.com/articles/5-important-reasons-why-teamwork-matters/>
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