Effective Employee Assessment and Development

This assignment discusses the significance of employee assessment and development in an organization. It highlights the need for effective employee evaluation methods, such as performance appraisal and job description analysis. The importance of identifying individual development needs through organization meetings, performance assessments, and additional information collection is also emphasized. A successful employee assessment process is crucial for a company's success, and strategies like training institutions, conferences, and seminars can be implemented to support employees' growth.

WORKING WITH AND LEADING PEOPLE

INTRODUCTION
Human resource has to work with the employers and employees. They collaborate the
activities of a workers. They select and recruit new employees when it is necessary. Every
company need to engage new and innovative candidates in an enterprise. The organisation has to
precede proper selection, recruitment and retention procedures to employ best employees. It is a
concept in the present business environment which provides effective and useful methods to
seniors for understanding workers and subordinates at the workplace. HRM process is very
important for different organisation. The United Parcel Service is the one of biggest
and strongest package delivery company that successfully operate in UK
and over the world from 1907, August 28. UPS delivers more that 15 Million
packages per day to 7.9 million buyers in more that 220 territories and
countries around the whole world(Mendenhall, , 2012). This report will
discuss the various approach and fair recruitment and selection of new
members, how to achieve corporate goals and objectives with their effective
support and management.
TASK1
1.1 Prepare documentation to recruit and select a new member for UPS
The advertisement for administrator and driver post of UPS are given below:
Human resource manager
Job Analysis
Human resources manager is the main part of the company in top position after HR job and its
responsible whole activity and task which taking best place in UPS.
Personal Qualification
Tasks and duties:
 Provide as a link between employees and management by handling question,
administrating and interpreting contracts, and helping resolve work based issues.
 Perform difficult staffing duties, including dealing.
 Identify members vacancies and recruit, select and interview applicants.
1

Salary: £50000
Location: U.K
Employed working hours: They have to care office for 9 to 10 hour.
Skill:
 Strong effective communication in writing as well as verbal.
 Highly demonstrated and developed team-work skill.
 Ability to lead in a environment and organisation of proper change.
Experience:
 7-10 years of progressively more responsible in HR position.
 Managing and supervising a professional staff.
As given in the report, 50 members plus some top managers live the United parcel services and it
order to fill these vacant job post of the human resources department will prepare the some
following documents to recruit and select new candidates.
Approval of recruitment: Recruitment process is stared with the help of encouragement of
recruitment from an enterprise authority. The particular institution of the business who need
individual must sent a draft with documentation and description of job position which describe
the need of skill and education for the vacancy. After approving the documents such as draft, the
company authority transfer it to HRD for the essential and future process.
Position description: Before providing the communication channel like advertisement in the
market place. It is important for the company to define the job position for which is moving to
select and recruit new staff( Terkel, 2011). An organisation have some authority which
approves job description related to post. Job description is a necessary for every enterprise
because they have not right to change the position related to post. The human resources manager
of United parcel service define the driver and administrator position.
Advertising: Recruitment process is very essential, which is complete by HRD of the enterprise.
The job advertisement of UPS's require approving by company director. There are various factor
for providing job information like electronic and print media, open and online promotion etc.
( Bush, and Middlewood, 2013).
2

1.2 Impact of legal, regulatory and ethical considerations to the HRM process for UPS
The selection and recruitment activity is going beyond some rules and regulation. The
HR manager of UPS has to be aware about some authority. Knowing of to rules and regulation
which aid firm and maximize uncertainty, job position, interview question etc. there are different
types of law which are interrelated selection and recruitment process and their effects such as
impacts are as below:
Impact of sex discriminatory act: United parcel service is bound to maintain the sex
discriminatory act. If every people are eligible for their position whether it is female and male.
Impact of race relation act: Job advertisement it is very to aware the candidates related to job
vacancy(Lev, 2013). The people who has legal work permission in United kingdom is recruit
for the job position.
Impact of age regulation: As a human resources manager of UPS fas to provide equal profit to
old and younger citizen in HRM process. We also offer special rights and duties to different
group, it will be break the equality regulation act.
Impact of law advertisement stage: In order to achieve job advertisement for the human
resources department of firm makes sure that the proper target. There are different groups of
person verses their race, age, sex etc.
1.3 Taking part in the process of selection
After job positing the UPS of individual description and specification. I make best and
active part in the recruitment process. My role and responsibilities as a HR manager and how we
play significant role. I provide different process related to selection process are as below:
Panel of recruitment and selection: It is a first process that I will select some administrative to
take applicants interviews.
Applicants short listing: As a HR manager I play important role and responsibilities, it is a
critical job for me. There are different and qualified applicants related to job
position(Peterson, 2011). We select and recruit best one, I shape such as design a MCQ
questionnaire related to written examination paper to short list best candidates.
Interviews: I design and formed a structure to ask different question related to job position. I
provide various communication channel because it is needed. In order to keep them and provide
proper time to all new staff. Interview process is very essential I asked various question related
to their personal and professional background, past experience etc.
3

Appointment: I was responsible for whole task and activity to prepare and offer an job
appointment letter to selected best applicants by including necessary information like payment
terms and date of joining, different system and work method etc.
1.4 Own contribution to the selection process in the UPS
Apart form the selection process, I was involved in different task and activity to check
that the legal practices are interrelated. Then I give different communication channel and
marketing strategies like promotion, advertisement and publicity to gather qualified employees. I
also take part in recruiting and selecting panels of new and innovative staff member of United
parcel service. I play my best and essential role in short listing applicants. I organized senior
administrators meeting to to discuss upon the HRM process. I maintain proper level of equality,
objectives, accountability and transparency (Tourish, 2011). Throughout the interview for
candidates, I understand their personal background. Moreover my duty includes the oral and
written test of candidates as well as applicants, calculating their outputs in a proper way.
Therefore , it can be said that I created an effective duty in the UPS recruitment activity by
making it logical for all.
TASK 2
2.1 Explain the attributes and skill needed for leadership
There are various skill and attributes are required by the leader as well as manager of
United parcel services company in UK. It is a biggest and strongest deliver company.
Technical skill: Various employees expect from their team leader to be define in the proper and
particular activity and action that includes procedures, methods, tools or techniques to reduce
techniques issues.
Human skill and ability: Leader is a essential person which play important role in company.
They have ability to work with,motivate, communicate and understand with groups as well as
they should be capable to communicate with other people in an organisation(Antony, 2011).
Related to this skill resolve and discipline misunderstanding.
Conceptual skill: The leader should provide innovative ideas and plan and apply appropriate
situations related to company authority.
Diagnostic skill: Apart form this skill is very important part of leader job position to find out
events, things, and ideas, and nature of a issue with person.
4

Political skill: It is very essential ability by which the leader take their power that is necessary to
achieve goals and objectives.
There are various some individual qualities that needed for good leadership as well as
management are as above:
 Creativity and innovative: leader should be innovative and creative, in different and any
situation to come up and provide adequate such as effective information and response.
 Proactive : The leader has some goals and aim to attain many situation and face
difficulties related to company risk. But there are some situation which are develop
suddenly(Nkomo, and Kriek, 2011). Leader of united parcel service company
should capable with having accountability, ability.
 Emotional nature: USP company leader works in different situations like
misunderstanding between employees and manager, control and evaluation, targets
meeting etc.
2.2 Differences between leadership and management
Managers and leader is very important person who perform the task for managing
company functions and activities. Both are attain the desired aims by undertaking different
function of management like planning, organising, staffing and controlling. On the other hand
which leaders develop a direction and motivate the employees.
Basis Leadership Management
Meaning It is a essential skill of
monitoring and controlling
others.
It is an art of coordinating and
controlling various things in a
proper manner.
Orientation It is a people oriented function. It is a task oriented function
and activities.
Tools and strategies UPS is a parcel deliver
company. Their leader apply
proactivity strategies.
Leadership is important when
manager evaluate reactive
strategies and techniques.
Formulation United parcel service company
leader formulated the
principals and
A good leader formulated the
different policies and
5

guidelines(O'Sullivan,
Moneypenny, and
McKimm, 2015).
procedures.
Focus Leader focus on inspiriting
changes.
They focus on equality and
stability among the staff
members.
Leader have creativity, innovative, soul and passion, while a company manager has rational,mind
and persistence. A leader is a inspiring, independent and flexible where manager are
authoritative and deliberate. UPS should have an proper mix of manager as well as leader to
succeed actual needs and customers wants.
2.3 Leadership style
All kinds of leadership style is very important to create nest decision. Democratic
leadership is best because in all employees participate in decision making process. Company
people follow autocratic, it will increase dissatisfaction among the different members. In laissez
faire approach of leadership all workers are decision maker and take innovative plan.
There are different style of leadership which used in various situation in a UPS.
Autocratic: It is a best structure and pattern by which manager such as leader keeps authority
and power of decision making with them(Stuart, 2012). Company workers are required to
perform all activity given to them. It is very useful when there untrained and new employees
who do not take proper response to other leadership style.
Democratic: The democratic leader understand that there is no business without people ability
and power. They look the other position of leader related to role and responsibilities. They has
many power to create best decision related to company goals and objectives. Thus they invite the
new member's participation, no just it making decision process.
Laissez -faire: Different managers by using the particular style that gives less and no directions
related to staff members. Here power and authority is given to workers and they are properly free
to reduce conflict and problems.
6

2.4 The ways to motivate staff to achieve objectives
There are various motivational approaches for motivating company's workers to getting
organisation goals and objectives. There are different theory that provide best motivation among
the staff members. Maslow's need theory, X and Y and two factor theory and Mcclelland's.
United parcel services company apply Mcclellands theory.
This theory is very important which can help you to identify the motivators of person on
your team. Under this way create different steps like identify drivers, structure(Lyubomirsky,
and Layous, 2013). There are different examples like achievement,affiliations and power
etc. UPS follow Mcclelland's. Need theory by following ways:
Reasonable payment: Company should provide basic salary for their all employees. They will
be motivated because it fulfil employees basic needs and their wands.
Provide competitive package: UPS company can provide different insurances like health, life and
saving plans to retain members.
Offer small perks: Free packages and bagels on holiday, pickup and deliver some facilities that
would allow employees to manager their lives in a better way.
Foster open communication: Regular basis meeting should be postpone and hold in between
workers and managers where everyone can ask different question related to their individual
information.
7
Illustration 1: Leadership style

Involved managers: The role and responsibilities of managers to spend some time and guiding
employees. They also provide best institution and coaching because it is a best way to develop
customers and employees mind set to achieve goals and objectives(Hodges, 2016).
Supporting the good performances to take a new place.
TASK 3
3.1 Benefits of team-working
Team work is very beneficial for the organisations and itself success. The most benefits
of group work achieve enterprise gaols and objectives and create effective strategies and tools. It
way to share the team members skill. When the group people are not individually responsible for
8
Illustration 2: Motivation Theory

their failure and success. The unit of skill and knowledge make the best way to growth. There are
some points abut how group work can contribute to the growth of UPS.
Efficiency growth: Team work is very essential way to develop efficiency in the task enterprise.
It helps to complete the work quickly and with better powerfulness. Individual tries to develop
growth and objectives. It also helps to cooperate for the various task related to workers and they
can reduce the overload study(Qiang, 2011). Workers can not share their ideas, plan and their
responsibilities in many sectors. It also reduce conflict and pressure of work for the related
workers.
 Improved morale
 Greater flexibility
 Increased innovation
Development employees relation: Group work is very helpful for the employees relation and
understand in the organisation united parcel service. Company usually makes the innovative and
effective team, and they create work on various smart projects. They also try to understand the
personal and group value in the team.
3.2 Working in a team and dealing with conflict as a leader or member
There are certain benefits and advantages for the leader in order to deal with different
conflict situation in an essential manner. All these are determined under this:
 Group working is very essential and beneficial part of the each and every company as
well as its leaders in order to reduce all misunderstanding and conflict which is face by
the employees at workplace.
 With the support of effective team, an organisation can reduce all issues and problems in
a systematic manner. So it is significant for the enterprise in order to achieve higher
profitability and productivity.
 Main role of leader is to give better direction and guidelines to their members and
workers regarding work and business functions.
 Untied parcel service company face various situation in their whole task and activities.
As a member such as leader and they much goal oriented in their team work.
 We can regard their team roles applying the Belbin's team role and organisational modal.
Coordinator is responsible to the team goals and objectives.
9

 Related to coordinate always thinks positive in this work process. Plant team member is
best idea maker who is create introversion(Direction, 2011).
 Resources investigator, It is best person who evaluate different sources and explores
opportunities. Specialist is very useful and their technical skill help to create beat team
performances.
3.3 Effectiveness of the team in achieving the goals
 Team effectiveness is very essential and beneficial part of the business organisation in
order to achieve desire and long term goals or objectives.
 With the team effectiveness , company can reduce their conflict and misinterpretation in
a systematic manner.
 In the organisation large number of the persons are working with the aim of attaining
conman interest and goals.
 In the group, all issues and problems are easily decreased which is essential and
beneficial for the company in regards to attain long term goals and comparative
advantages in a systematic manner.
 The team member of United parcel service is a largest and strongest in the world. Team
required experience and knowledge related to work performance in the other
environment.
 They has different eligibility, which company aid and face different challenges. There is
a need of proper training and coaching of behave in a group work with various person in
the team.
 Above the Belbin's group responsibilities modal they also followed by the group in
different steps to create effective and helpful team(Boone, 2015).
 Above modal is very important to identify company position in market place and achieve
the goal of firm.
TASK 4
4.1 Factors involved in planning the monitoring and assessment
Innovative persons and staff members should be evaluate their performances and values
in a systematic manner. There are several types which is used of UPS in their business operations
or functions. Due to this, they can evaluate as well as control their ability are as follows:
10

Setting up random methods: In this way, business entity can use best approaches and tools
towards quality control in the organisation. It is known as primary process which is beneficial for
the company in order to achieve best performance by employees.
Surveying customers and clients: In this phase, company can gives better products and services
to their customers in a systematic manner. Due to this, all persons are happy and purchase more
products and creative services effectively. In this step measure employees performances.
Performance appraisal: In this situation, an organisation made appropriate information related
regarding appraisal performance for the employees..
Appraisal interview:UPS should be arrange formal and basic interview. It is important to
develop staff performance. They also help to identify workers attitudes and quality.
4.2 Development needs of individual
There are different needs assessment can be define in the following ways:
Employee's job description: Team members skill and jobs assigned should be evaluate by the
leader. It compare role and responsibilities of job description.
Organisation meeting: Group task must be performed on the regular basis to make information
with employees and manager.
Performance assessment: management function like control and monitor should be made by
company leader on the regular performances basis(Nkomo, and Kriek, 2011).
Additional information collection: Extra information related to people development need must
be collect from their superiors and workers at the past position.
Keep a record: Proper information and record should be maintain by the good leaders related to
above way and match it.
Take plan: Last one is define the proper action that should be fulfil the employees developments
needs.
4.3 Success of the assessment process
Training is very essential and beneficial part of the organisation and their members. In
this way large number of the person attend these section and increase their basic knowledge and
skills ion particulate meter. Assessment process is very essential to achieve success, United
parcel service should organise training institution for their members. Best learning would protect
and support them in. it also provide best skill and knowledge related to working. It would help to
support in creating best potential related to company members. Above information is beneficial
11

top coordinator and staff members to create the company and individual performances(Stuart,
2012). Various conference and seminar can be developed by the UPS to call insider and
outsider, to share their plans and ideas with the workers.
CONCLUSION:
It can be concluded from the above report that an proper certification of job position and
person play important role in the company. United parcel service apply different communication
channel like advertisement, publicity and promotion. It help to aware the new customers for the
vacant position. Leader and manager are needed to evaluate employees performances.
Management should also set a best example in the kind of motivation workers to perform best.
12

13

14