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Working With and Leading People - UPS

   

Added on  2020-07-22

14 Pages4483 Words33 Views
Professional DevelopmentPolitical Science
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WORKING WITH ANDLEADING PEOPLE
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Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1LO 1 ................................................................................................................................................11.1 Using recruitment, selection, and retention procedure..........................................................11.2 Effect of legal and ethical circumstance at the time of recruitments. ..................................21.3 Being part of selection process.............................................................................................31.4 Contribution as an HR manager in selection process............................................................3LO 2.................................................................................................................................................42.1 Skills and attributes required for leadership..........................................................................42.2 Difference between leadership and management..................................................................42.3 Leadership styles for different situations..............................................................................52.4 Ways to prompt staff to achieve objectives..........................................................................6TASK 2............................................................................................................................................7LO 3.................................................................................................................................................73.1 Benefits of team-working for UPS........................................................................................73.2 Working in team as leader and solving the conflicts............................................................73.3 Effectiveness of working in team to achieve goals. .............................................................8LO 4 ................................................................................................................................................94.1 Factors involved in planning and monitoring the work performance...................................94.2 Assessment of development needs of individuals.................................................................94.3 Evaluation of success of assessment process........................................................................9CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11
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INTRODUCTIONLeadership and leading people help organization in appropriate way. They can lead youto success as they follow the stratified way along with line of control and command. This type ofpeople foster the work-environment which helps the workers and other staff to stimulate an openexchange of their views and encourage demur. Such people through their knowledge andmotivation helps to innovate new things and lead the company to success. They have strongdecision making ability, high skills, business ethics, strategies and concept which helps theirorganization to achieve their objectives. Current assignment is related about the United ParcelService which is UK's largest courier firms (Bakar and Mustaffa, 2013). Organisation is facingissues regarding the administration, financial, leadership and management. Along with this, theyhave faced various losses as firm failed to deliver the service in time and many of the staff hasleft with senior managers. The report suggest various aspects which help the HR to conduct therecruitment process, selection and retention process. Moreover, report describes different stylesand impact of leadership. Further, how HR are able to make the work progress effectively byestablishing the team work. At last, needs of individual are identified which are necessary fortheir development. Suggestions are provided by the HR manager in order to improve the status ofthe company and resolve their issues. TASK 1LO 1 1.1 Using recruitment, selection, and retention procedureHR plays essential role in providing skilled human resources which can help organizationto achieve their goals. Having inventive, affianced, innovative, skilled and committedemployees are required by every organization. In order to have such employees the HRmanagers needs to make recruitment, selection and retention process. In the firm the recruitmentprocess have some guidelines which are they must be able to work 20 hrs a week along with thisperson should be able to lift 70 pounds (The Hiring Process at UPS: From Application toInterview to Orientation, 2017).Applying Process: Company uses the online portal for the application which can be open usingthe social security number and then a personal pass code is set by applicants. Personal details arefilled by the applicants and at last recruiters/ HR mails the person if they are illegible. 1
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Process: As there are more than 10000+ employees required during holiday season every year, sostatus of the form is shown at portal of UPS which can help applicants.Getting call for interview: As the applicants application forms are received by the HR managerthem they allocate the place-time for interview. Moreover, UPS also allows some candidate's tovisit the location of working so they are clear with about working areas. Interview Process: At UPS different skills, knowledge and dedication is judged so there is noprocedure set for recruitments. They uses different approach in order to evaluate the person.Sometimes, HR takes the interview first and then can allow you to work for few hours to seeyour dedication for the work. During the recruitment process job description is provided where all the qualification arementioned. Resume is the first process which is considered by HR. Then interview process isdone where GD and technical round is taken. At last, CV assessment is there according toperformance and qualification (Bonnici, 2011). Further, company make some research aboutcandidate related to their background. After all the process if they are selected then they areinformed by letter or call for training and development programs. 1.2 Effect of legal and ethical circumstance at the time of recruitments. During the recruitment process, legal and ethical factors are needed to be considered sothat it can be taken in proper format. There are various legal consideration which company needsto follow like The Equality Act 1998-2004 which are considered by every organisation. Thismeans that every employ must be provided fair shot during recruitment. They must not bediscriminated on any status. Such factors are considered by the HR at UPS, they followcomplete rules and regulation for conducting the interview and there is no act like discriminationhappens. Further, company follows the standard ethical practice in their operational managementand recruitment process. Through this employees don't feel vulnerable at work place along withdiscrimination. Government has the set of regulation for employee protection which helpscompany to avoid any unethical work (Caldwell, 2013). Along with this, the organization is notfound in any debt bondage, undisclosed fees or contract substitution, social isolation or illegalactivities. For instance, women are also allowed to work in UPS with the same salary and post asof men. 2
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