Working with Leading People Assignment- UPS Company
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Added on 2020-06-06
Working with Leading People Assignment- UPS Company
Added on 2020-06-06
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WORKING WITH AND LEADING PEOPLE IN UPS COMPANY1
Table of ContentsIntroduction.................................................................................................................................................3LO 1: Be able to use recruitment, selection and retention procedures.........................................................31.1 documents required when selecting and recruiting a new staff for UPS Company............................31.2 Assess the impact of legal, regulatory and ethical considerations to the recruitment and selection process for the UPS Company.................................................................................................................41.3 Taking part in the selection process for UPS.....................................................................................41.4 Evaluate my own contribution to the selection process in the UPS company....................................5Lo2: Understand the styles and impact of leadership...................................................................................52.1 Explain the skills and attributes needed for leadership in UPS..........................................................52.2 Explain the difference between leadership and management and how does this help towards better understanding with special reference to UPS...........................................................................................52.3 Compare the different leadership styles for different situations with special reference to UPS.........62.4 Explain ways to motivate staff to achieve objectives for the chosen scenario...................................7Lo3: Be able to work effectively in a team..................................................................................................73.1 Assess the benefits of team-working for UPS Company and review the effectiveness of the team in achieving the goals..................................................................................................................................73.2 Demonstrate the importance of working in a team as a leader and member towards specific goals, dealing with any conflict or difficult situations.......................................................................................73.3 Review the effectiveness of the team in achieving the goals with special reference o the chosen scenario...................................................................................................................................................8LO 4: Be able to assess the work and development needs of individuals....................................................84.1 Explain the important factors involved in planning the monitoring and assessment of work performance at UPS Company................................................................................................................84.2 Write a plan and deliver the assessment of the development needs of individuals at UPS Company94.3 Evaluate the success of the assessment process so that the UPS Company is back on track with highstandard of management and leadership performance.............................................................................9Conclusion.................................................................................................................................................10References.................................................................................................................................................112
Introduction The concept of human resource management entails for two basic functions which is of workingwith the employees and leading them in the best possible manner. These two processes are mostrequired in order to ensure towards successful operation of the company (Al Theeb, Manneh andAl-Qadi, 2017). The present report has thus applied the concept in United Parcel Service (UPS)which is the largest parcel firms in the UK. The company has been making loss for a few yearson account of failed deliveries of orders in a timely manner. Other than this, its recruitment andselection is also very poor. There has further been a huge employee turnover of senior managersas well 50 staff members. Hence the present report has tried to focus on concepts of effectiverecruitment, selection, leadership, team working and assessment of employee performance sothat overall operational standards of the company can be improved.LO 1: Be able to use recruitment, selection and retention procedures 1.1 documents required when selecting and recruiting a new staff for UPS Company.Various documents are required whenever new staff selection is required to be done in UPScompany. As of now, there is a need to recruit Warehouse Associate in UPS hence thedocumentation includes job description, person specification, applicant's resume, advertisement,interview questions and application form. In this regard, job description describes the job interms of its purpose as well as responsibilities and duties to be performed by the person beingreceiving, storing, picking, loading and distributing the packages; ability to drive poweredindustrial truck; Loading and unloading of consumer orders safely and without damage; sortingand placing materials on racks etc. Then comes person specification is all about the ideal profileof the candidate in terms of skills and abilities that are required by UPS company for a particularjob opening (Choi and et.al., 2017). It further includes the qualifications and knowledge that ispresent in a person. In the present case, Warehouse associate is required to have at least a highschool education and experience of latest one year in similar firm. The need will further be toprepare a job advertisement for the vacancies that are required to be posted on Facebook, websiteof company and other job portals. There will also be a requirement for an application form thatwould be filled by the candidate when he appears in the office for interview session. A set ofquestions is also needed which will be asked to the candidate (Mishra, 2016). In case, an online3
test is required to be given by the candidate then overall format is required to be worked uponwhich will also act as an important document in the recruitment and selection process for UPScompany. 1.2 Assess the impact of legal, regulatory and ethical considerations to the recruitment andselection process for the UPS Company Various laws and ethics are required to be followed by UPS company while selecting andrecruiting candidates for different positions one being of Warehouse associate. There is apresence of equality act which has enforced strict punishment against any unlawful practice thatis done by the employer during recruitment and selection. This can be in form of discriminatingagainst the candidates on the basis of age, color, disability, religion, sex etc. Candidates are thusrequired to be rated on the basis of the specifications and experience (Al Theeb, Manneh and Al-Qadi, 2017). Hence, if a person has the required experience of 1 year and has passed high schoolthen he has a right of getting selected and should not be discriminated on the basis of color, race,gender etc.There is further a presence of right to employment wherein UPS company is required to carry outa thorough check as to whether the applicant has a right to work in the UK or not and if he or sheholds any criminal record. Moreover, the new employee must receive a statement of employmentwith a seal and signature of HR manager of UPS company. It should have details related tosalary; hours of work; holiday among others (Markham, 2015). 1.3 Taking part in the selection process for UPSAs an HR manager of UPS company, I have an important role to play in the overall selectionprocess of Warehouse associate. This begins with making choice of the panel that will beinvolved in selection of the candidates who then take the first round of interview. Then comesthe process of shortlisting the applicant as per the list given by the panel where the Hr. managerwill make use of his experience. Secondly, a final round of interview is then arranged whichwould be taken by hr. manager so as to select the best for the company (Cheng, Liao and Hua,2017). Appointment letters and related documents of the selected candidates are then signed byHR manager and rest of the work will be directed to Hr team. The final works of manager will beto supervise the activities done by team while selecting the Warehouse associate4
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