Leading and Managing People: A Review

This assignment requires a comprehensive review of various sources discussing leadership and management principles within different contexts. The provided references cover topics like leading religious communities, educational settings, managing people in telework environments, addressing mental health challenges, and fostering teamwork among older adults. The assignment aims to synthesize these diverse perspectives on leadership and management practices.

WORKING WITH AND
LEADING PEOPLE

Table of Contents
INTRODUCTION...........................................................................................................................1
1.1 Required documentation while recruiting and selecting new employees.............................1
1.2 Impact of legal and ethical considerations on recruitment and selection..............................2
1.3 Description of selection process............................................................................................3
1.4 Evaluating my contribution in Selection Process .................................................................4
TASK 2 ...........................................................................................................................................4
2.1 State the attributes and skills needed for Leadership............................................................4
2.2 State the difference between leadership and management....................................................5
2.3 Assess different Learning styles............................................................................................5
2.4 Determine different ways to motivate staff...........................................................................6
3.1 Determine the benefit of Team Working..............................................................................6
3.2 Importance of working in team as leader and member.........................................................7
3.3 Review the Team Effectiveness............................................................................................7
4.1 Determine various factors that involved in monitoring work performance..........................8
4.2 Assess the development need of individual..........................................................................8
4.3 State the success of assessment process................................................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Organizational Success depend upon the effectiveness of employee performance towards
achieving company's objective within a specified time-frame. The main responsibility of every
business enterprise is to recruit and select skilled and knowledgable personnel that earns higher
profits for the firm (Aubrey, 2010). Almost every organisation believes in making their team
effective and works to team strategy rather than individual strategy. The main role of HR is to
maximise the efficiency of worker and motivates them which ultimately leads to increase their
retention rate. Thus, company become liable to recruit and select competent personnel who with
their efforts attain the overall objective in a structured way. This report talks about the
recruitment and selection process of Purple Mail Company. This also talks about the various
skills and attributes of effective leaders and the effectiveness of team members in achieving
company's target.
TASK 1
1.1 Required documentation while recruiting and selecting new employees
The success of every company depends upon its skilled, innovative, knowledgeable and
committed workforce as they yield higher profitability for them. Companies are required to pay
more attention towards their human resources and hire competent personnel who can put their
best in effectively achieving firm's goals. Different types of documentation are required when a
company recruits a new member. Documentation depends upon the availability of vacant
position.
Purple Mail is currently facing the major problem in its recruitment and selection process
which results in decreased retention rate of both employees and consumers. Thus, the need for
hiring new, competent and skilled staff in Purple Mail arises. The recruitment and selection
process is considered as a part of human resource department. Thus, the referred firm is required
to first hire a skilled HR Manager who can carry out all responsibilities in a systematic way.
Purple Mail identifies the need for hiring new employees and administrator. The HR department
of Purple Mail is required to prepare following documentation related with recruitment and
selection process of new staff members.
Approval of Recruitment: Before initiating the process of hiring, HR Manager is
required to take permission or approval from higher authorities (Beeley, 2012). The concerned
department who requires new employees needs to send draft with current available job

description and documents that specify needed skills and knowledge related with vacant
positions. After the approval from higher authority, draft has been transferred to HR department
and they finally start the procedure for looking of new candidates.
Position Description: This documentation defines the available position in Purple Mail.
It also defines the roles and responsibilities related to particular job position (Bush and
Middlewood, 2015). Every company requires this document as it states the duties and roles
related to vacant position. This document is required to be approved by the higher authorities of
Purple Mail.
Advertising: With the help of advertising tool, HR Manager can publish availability of
vacancy among large number of people via different channels of media such as electronic media,
print media, digital media, television, etc. This is a medium which connects company with a
large number of individuals.
For administrator:
Closing Date : 20/01/18
Location : London
Salary : $ 50000 per annum
Types of employment : Permanent
Job Vacancy : 2
Hours per week : 35
Responsibilities :  Effectively and efficiently meet the monthly, quarterly
and yearly targets of company.
 Maintain healthy relations with workforce and superiors.
Skills and experience
required :
 Preferred MBA degree in management
 Minimum experience of two years required as Team
Leader.
 Proficient in communication skill.

1.2 Impact of legal and ethical considerations on recruitment and selection
The process of hiring and selection goes beyond statutory regulations and legal
implications (Chen and et. al., 2014). HR Manager of Purple Mail needs to be aware about
various rules and regulations related with recruitment and selection of new employees.
Awareness about these help to reduce the overall risk management, checking job offer, job
posting, etc. Different types of laws are related with the process of hiring new workers which
includes employment equality act, sex discriminatory act, race relation act, employment act, etc.
Listed below are the implications of legal and ethical considerations on recruitment & selection
process:
Impact of Sex Discriminatory Act: In this, Purple Mail is bound to hire or select a
person if his/her skills and knowledge match with the available job position in company (Fraley
and Vicary, 2012). They cannot discriminate on the basis of sex.
Impact of Race Relation Act: If Purple Mail rejects person on the grounds of nationality
or race, it will be treated as a punishable offense by the side of company. Thus, any person who
has UK work permission, is liable or qualified to work with any firm.
Impact of Right of Employment: In this, HR Manager is required to check whether the
candidate is having legal work right or not. Company is also bound to check the criminal record
to selected candidate.
Impact of Statement of Employment: New Worker is likely to get employment
statement which mainly includes working hours, salary, holiday, compensation and benefits, etc.
1.3 Description of selection process
After publishing about vacancy, next step is to select the best candidate from pool of
applicants. HR Manager plays an important role in this process as they evaluate each and every
applicant as well as select the competent one. The selected person has undergone with number of
stages until he/she finally get selected for the desired position in company. Mentioned below is
the detailed description of each level of selection process:
Selecting recruitment and selection panel:
The HR Department of Purple Mail is required to make a panel of three-four members
that will critically assess the skills and knowledge of each applicant. Selection of panel members
are done by the HR Head. Panel can ask multiple questions from the candidate in order to check
whether he/she fits in the available position or not (Brumbaugh, 2011).

After reviewing each candidate, panel is required to short-list the names of same
candidate who they think are effective enough for the vacant position. Short-listing can be done
on the basis of knowledge or skills that an applicant possess. Also, company can short-list the
person via taking some test which commonly includes IQ test, Personality Test, Written Exam,
Case-Analysis Test, etc.
Interviews:
The one who is selected or cleared all above mentioned rounds will go through the Interview
Process. In this, Interviewer will ask questions from the selected candidate regarding
background, family, education, experience, future goals, knowledge, etc (Goetsch and Davis,
2014).
Short listing: . They also discuss about the roles and responsibilities related to job, salary
expectation, working hours, etc.
Appointment:
This is the final stage or level of Selection Process. Letter of appointment is given to all those
candidates who has passed the Interview by creating good impression among the Interviewer.
Letter of Appointment means the candidate is selected for the desired vacant job in the company.
1.4 Evaluating my contribution in Selection Process
I contributed in preparing essential document which is required for hiring new workers.
Then I prepare advertisement draft that is going to be publish on various media platforms that
will stimulate the applicant to apply for job in our company. But prior publishing the draft I
assure that it was approved by my HR Head. Then I select the different media platform via which
I am going to communicate about the job vacancy. I also took active participation in short-listing
applicant and then gather relevant information about them. I also contribute in making
appointment letter for selected candidate.
TASK 2
2.1 State the attributes and skills needed for Leadership
A Good Leader is the one who effectively communicates with its co-worker and
motivates them so that they can achieve overall organizational goal in a constructive way. As
Purple Mail is currently having Leadership problem in its business operation which results in
loss of employees and consumer (Gwyer, 2010). Thus, the company is require to have effective

Leaders who will provide guidance and direction to its colleagues so that with the help of
optimum use of resources, employees can attain both short and long term goal of the company in
a structure and thorough manner. Following are the skills and attributes that makes a Leader
successful are as follows:
Passion: A Good Leader is a one who is passionated towards its work. They share their
enthusiasm with other employees which results in motivating them and increasing their overall
productivity (Ion and et. al., 2016).
Communication: Successful Leader is the one who establish great communication between
employee and employer. They hear what their workers say and then end up with some
conclusion. Leader of Purple Mail is require to addresses all questions, concerns, problem of
their worker and find appropriate solution for the same.
Team Managing: The responsibility of all team member is with Leader. The main responsibility
of Leader is to excerpt maximum efficiency of employees and instruct them properly regarding
their roles & duties related to job.
2.2 State the difference between leadership and management
Leadership Management
Motivates and Guides the workforce. Monitor and control different department of
organization.
Leader focuses on employees. Management focuses on structure and system.
The consequence of effective leadership is
desire or trust building.
The outcome of Effective management is
compliance.
Leaders have long-term prospective. Managers have short-term prospective.
Leaders do the right thing. Managers do things right.
Leaders act as mentor, facilitator or coach. Manager act as boss.
2.3 Assess different Learning styles
Different styles of learning exist in the workplace. The goal of company is to identify best
leadership style that fits effectively in firm's working. Following are the different types of
learning style that provides motivation and direction to employees are as follows:

1. Laissez-Faire: Under this leadership style, leaders fails to supervise employees and give
irregular feedback which adversely affect their overall productivity (Cowan and Lindsay,
2010). Leaders of Purple Mail is require to boost and acknowledge their co-worker for
the good work.. There is no effort from the manager side under this style, which often
results in increasing cost, poor production and lack of control.
2. Autocratic: Under this style, managers itself take all relevant decision without involving
or taking consideration of others. Managers are highly authoritative and impose their
decision on others.
3. Democratic: This styles often known as Participative. Under this style, Leaders involve
other in making effective decision which aid in accomplishing company's objective in a
better way. It often increase the morale of worker which enable them to stay with the
company for longer period.
Among different types of leadership styles, democratic is the best one. Purple Mail is often
required to apply this leadership style in their organisation (Mendenhall and et.al., 2017). As the
company is already facing the low retention rate, this style will increase the morale of their
workforce and which results in increased retention rate of employees.
2.4 Determine different ways to motivate staff
Purple Mail has applied theory of X and Y in their business organisation in order to
motivate their entire workforce. According to this theory, X factor laid stress on external reward,
penalties whereas Y factor emphasize on job satisfaction and support and encourage employees.
Theory X: Managers believes that employees can be motivated via providing them extra or
additional benefit in the form of incentives and rewards.
Theory Y: Managers believes that workers are internally motivated by the working
environment, relationship with co-worker etc.
Purple Mail was facing problem in terms of low retention rate of employees as they are satisfied
with the working condition and salary structure. Thus, company is require to bifurcate employees
on this theory basis and deals with its problem in an effectual manner.
TASK 3
3.1 Determine the benefit of Team Working
Team Working is very important for the success of the company. It has been believed that
with the help of effective team, a company can share the skills and knowledge of its employees

in a structured way (Miller and Rollnick, 2012). Team work help the company in achieving
particular task in an effectual way. It help in increasing the overall productivity of employees.
Following are the advantages of team working:
Better Outcomes: Team brings effective resources which help in attaining company's objective
in a better way. They foresee future challenges and prepare themselves in present. When people
with same ability and knowledge work together, it will result in completing particular task with
minimum utilisation of resources (Morwick and Koskinen, 2010).
Efficiency: Employees with same skills yields higher profitability for the firm as compared to
the individual with similar skill. Company is require to put all such together as it will save their
money and enable them to gain competitive advantage.
Better Ideas: A team is built with multiple people. When all these people apply their
competency towards a particular problem, this often end up with best possible solution.
Mutual Support: When people work together, they often support and encourage each other.
3.2 Importance of working in team as leader and member
The role of team leader is to effectively manage the team in order to fulfil company's
goal. Team leader generally manages and encourage the other team member to work in co-
ordination with other co-worker. Team leader of Purple Mail usually conduct brief induction
programme before starting working of the day. Training has been given by the team leader to its
members regarding the use of advance technology, delivering process etc. Team Leaders fosters
values that are essential for the success of company. Also team leader creates an atmosphere that
promotes creativity and innovation. Leader establish healthy relationship between employee and
employer so that they can emphasize more on accomplishing team goals rather than focuses on
achieving individual goals.
3.3 Review the Team Effectiveness
The Team of Purple Mail is highly effective in this competitive and challenging world.
While working in diverse environment, company needs to enhance its skills and knowledge.
Their team members is having diverse knowledge and skill which give them the advantage to
deal with future challenges effectively. Their team members respect and support each other in
different situations (Pritchard and Bloomfield, 2013). These helps enables the employee to work
more effectively and efficiently. Purple mail is also applying the Theory X and Y model in their

business operation that help in motivating their entire personnel. Also the company as successful
leaders which aims to achieve both long and short term objective of company in structured way.
TASK 4
4.1 Determine various factors that involved in monitoring work performance
It is important for manager, to review and monitor the performance of new employees and
provide them effective feedback so that they improve the areas where they lack. Following are
the different ways in which Purple Mail can measure the performance of their workers:
Setting up random methods: Purple Mail has used different methods of quality control which
help in analysing the performance of their worker (Rees and French, 2016). It must ensure that
employees should complete their work within the given time-frame. This will make them more
focused and attentive.
Surveying Clients and Consumer: The company is require to survey about the customers and
clients in terms of preferable choice and wants related to particular product or services. By
knowing what your consumer wants, makes easier for the company to develop and deliver the
same that effectively meets the client and customer requirement.
Performance Appraisal: The manager of Purple Mail is liable to review or critically assess the
performance of their workforce. Continuous feedback enables the worker to determine the areas
in which they need improvement.
Personal Development Plan:
Objectives Success Criteria Actions Implementation
IT Skills In-house training
course can be adopted
for enhancing skills
related IT.
5 days or a week 1 month
Employment Act 99% Refresher 2 months 6 months
Health & Safety Refresher 5 days 1 month
Attendance Almost 95% of
attendance rate must
be accomplished
during trainee
5 months from the
time of joining or
employment.
3 months after the end
of probation period.

probation period.
Adequate Training on
Management of Work
One to one manager 3 days 15 days
4.2 Assess the development need of individual
Setting performance standards: Purple Mail is required to set standards that outlines effective
strategies that help in achieving their both long and short term objective in a systematic manner.
Such strategies help in determining the role of individual in fulfilling specified target. For
example: They can set standard time duration for enhancing IT skill is maximum one week.
Now on the basis of this pre-defined standard they will measure the skills of their trainee.
Communicating the standards: After making standards, it is important to deliver it
in an effectual way so that employees can work accordingly. Once the
standard has been fixed, they can communicate with their co-worker. Like
manager can communicate that trainees have one week to improve their IT
skills.
Measure the actual performance: Managers are require to assess the actual performance of
their worker. Now here manager will look whether whether trainees are able to improve their
skill within the given time period or not.
Comparing the actual performance with defined standards: At this point, managers are require
to compare the performance of individual with its pre-defined standard (Savikko and et.al.,
2016). This will help the Purple Mail to determine whether employees put their best in
performance or not.
Taking corrective actions: Managers are require to take corrective action according to the areas
in which their employees lack.

4.3 State the success of assessment process
Purple Mail has adopted different implementation strategies and plan in order to evaluate the
success of assessment process which are as follows:
Feedback: The role of team leader is to collect the feedback from different department related to
policies. This will help the leader to identify advantages and disadvantages related with
implemented planning.
Appraisals: Each Leader is require to appraise the performance of their co-worker in order to
motivate them. They are also require to engage employees in decision making process (Tilvis
and Pitkälä, 2010). This will make them feel contributed and enables them to remain with the
company for longer term.
Discipline: For the overall improvement of employees, leaders needs to be strict with them.
They are require to act as boss, mentor, coach according to different situations.
CONCLUSION
As per the above report it can be stated that in order to achieve overall objective of the
company, they need to hire competent personnel who puts their best in attaining the goals of firm
within a specified time-frame. Company are choose appropriate medium to publish their
advertisement which help them in getting best employee. Both Leader and manager aims at
motivating the workforce which often results in improving the productivity of employees and
increase the profitability of the company. Team Leader often maximise the effectiveness of their
co-worker so that they can effectively and efficiently achieve the company's goal. It is also
important for a manager to critically assess the performance of worker and give them appropriate
feedback accordingly.

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