Evaluating the Success of Recruitment and Selection Processes
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The provided content discusses the importance of teamwork in any organization, highlighting that effective leadership and management require a collaborative approach. The article emphasizes that leaders should focus on developing people rather than just managing tasks, as this approach fosters a more productive and motivated workforce.
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Table of Contents INTRODUCTION...............................................................................................................................4 TASK 1.................................................................................................................................................4 AC1.1 Documents to select and recruit new sales assistant for W boyes & Co..............................4 TASK 2................................................................................................................................................7 AC 2.1 Skills and attributes needed for leadership in the W boyes & Co.......................................7 AC 2.2 Difference between leadership and management...............................................................8 AC 2.3 Compare leadership styles..................................................................................................8 AC 2.4 Different ways adopted by leaders and managers to motivate staff members....................9 TASK 3..............................................................................................................................................10 AC 3.1 Benefits of team working in W boyes & Co.....................................................................10 AC 3.2 Dealing with conflict or situations while working in a team as a leader and as a member ........................................................................................................................................................11 AC 3.3 The effectiveness of the team in achieving the goals of W boyes & Co...........................11 TASK 4...............................................................................................................................................12 AC 4.1 The factors involved in planning and assessment of work performance..........................12 AC 4.2 Planning and delivering of development needs of individuals.........................................12 AC 4.3 The success of the assessment process..............................................................................12 Conclusion:........................................................................................................................................13 References..........................................................................................................................................14
INTRODUCTION Humanresourceplaysimportantroleinmanagingandleadingtheemployees. Any organisation hires new employees for proper working and management through recruitment and selection processes(Adair, 2013). This process leads to appointment of new, talented and skilled candidates for the growth and success of organisation. There are different types of leadership techniques which are selected by companies for leading their employees and guiding them for better performance in their work. In this present report, knowledge gained from W boyes & Co is used for explaining different processes of human resource. It consists of job analysis, recruitment and selection process, team management and development needs of this organisation. Final step is concluded with proper recommendations and measures to improve the human resource processes. TASK 1 AC1.1 Documents to select and recruit new sales assistant for W boyes & Co Before hiring of any candidate, the first step is to analyse the job and its requirements. For hiring the sales assistant W boyes & Co needs to apply job analysis such as job description and person specification. The job description and person specification require in this field is as follows: Job Description and Person Specification: Job description consists of title of job and designation along with duties, responsibilities, scopes and working conditions of a job(Allen and Hartman, 2008). Person Specification consists of description of skills, qualifications, knowledge, experience and other features possess by candidate to perform the particular job(Lingenfelter, 2008). Job description and Person Specification for sales assistant is: Job TitleSales Assistant Employment Status--- Contract Hours:9 hours Salary:15,000 to 20,000 Benefits:๏ทProvident Fund ๏ทInsurance ๏ทCab facility ๏ทFood Facility LocationLondon Duties and responsibilities๏ทShould have knowledge of sales system and all tools used for this position.
๏ทTo deliver the customer's orders. ๏ทTo be aware about all safety and healthy issues. ๏ทTo satisfy customers by handling complaints and queries efficiently. ๏ทTo answer telephone calls quickly and in polite manner. ๏ทTo ensure all items are booked correctly by unpacking the deliveries with care(Thomson and Thomson, 2012). ๏ทTo maintain the standards of behaviour performance and appearance. ๏ทTo carry out audit and report back all the findings and recommendations. Key Performance Indicators๏ทClosing ratio ๏ทquota fulfilment ๏ทcustomer retention ๏ทprospecting activity. Reporting toSenior Sales Manager About the CompanyIt is a retail company which runs a chain of department stores in UK. The products are clothing, footwears, pet products, stationeries, etc. Closing date:31/12/15 Person Specification CriteriaEssentialDesirable Qualifications๏ทDiplomainmarketing and sales ๏ทKnowledgeofretail tools Diploma in retail management Skills/competencies๏ทTechnical skills ๏ทTrading skills ๏ทCommunication Skills ๏ทPeople skills ๏ทInterpersonal skills Experience Required 1 year experience1 or more year experience Special attributes (for example, a track record ofwritingfinancialreports for a company board) ๏ทResult oriented ๏ทHandlescriticismand rejection from others ๏ทtrack record of Financial reports ๏ทUseofcreditcard Knowledge of bar code readers, pricinglabelgunsandsmall step ladders for stacking.
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machines Personal qualities (forexample,self- motivation) ๏ทSelf motivated. ๏ทGood convincing power. ๏ทAttractive personality. ๏ทAbletoworkunder pressure. ๏ทAble to work with team. ๏ทPositive Attitude ๏ทHonest and loyal ๏ทFlexible and adjustable Job Title: Sales Assistant A. Job Description: ๏ทShould have knowledge of sales system and all tools used for this position. ๏ทTo deliver the customer's orders. ๏ทTo be aware about all safety and healthy issues. ๏ทTo satisfy customers by handling complaints and queries efficiently. ๏ทTo answer telephone calls quickly and in polite manner. ๏ทTo ensure all items are booked correctly by unpacking the deliveries with care. ๏ทTo maintain the standards of behaviour performance and appearance. ๏ทTo carry out audit and report back all the findings and recommendations. B. Person Specification Qualifications: ๏ทShould have knowledge about retail management. ๏ทShould have minimum 1 year of experience. Skills: ๏ทTechnical skills with good knowledge of Microsoft Office. ๏ทGood Communication skills. ๏ทTrading skills.
Personal Qualities: ๏ทSelf motivated. ๏ทGood convincing power. ๏ทAttractive personality. ๏ทAble to work under pressure. ๏ทAble to work with team. AC 1.2 Impact of existing legal, regulatory and ethical considerations on recruitment and selection process W boyes & Co has to follow some laws, rules and regulations at the time of recruitment and selection process. Awareness of these laws, minimize the problems and risk in the process of job postings, interviews, etc(Campbell, 2007). These laws have some impact on the recruitment and selection process which are described below: ๏ทRace relation act 1976:This act consist of discrimination on the name of race, colour, nationality and national origins, etc. The job offer of particular race and nationality breaks the provisions of this act. The impact of this is that W boyes & Co can hire only those candidates who have legal permission for work in UK (Race Relations Act 1976,2015). ๏ทSex discriminatory act 1975 & 1986:This act prevents from the discrimination on the name of sex or marital status which impact on selection procedure. If the candidate is qualified for the vacancy of sales assistant then W boyes & Co is bound to hire him/her without gender discrimination (Sex Discrimination Act 1975.2015). ๏ทEquality Act 2010:The impact of this act is that, W boyes & Co has to provide equal rights to the candidate for sales assistant whether the candidate is male or female, young or old (Equality Act 2010, 2015). ๏ทLaw for advertising stage: As per this act, Company need to take care that there should not be any type of discrimination against sex, age, race, etc during advertisement. ๏ทEmployment Right Act 1996:Under this act, W boyes & Co has to provide statement of employment which consist of the salary, role, working hours, holidays, etc (Employment Right Act 1996. 2015). AC 1.3 Experience in the selection process as HR assistant
Taking part in selection process as HR assistant leads to learn many new things. Being HR assistant of W boyes & Co my participation is explained bellow: Flowchart of selection process: ๏ทAdvertisement:In the first step, company advertise the vacancy of sales assistant with the help of social media, job portals and other factors such as magazines, newspapers, campus drives in colleges, institutions, universities for inviting candidates for the vacancy of sales assistant(Rees and French, 2013). ๏ทSorting out the CV's:After the advertisements, candidates send their CV's to the company. The company sort out the CV's which are appropriate for the vacancy. They filter the desired candidates from undesired ones (Thomson and Thomson, 2012). ๏ทRecruitment and Selection panel:In first step, Recruitment and selection panel is being selected by HR head. The head of sales department is selected along the other members in this panel (Recruitment and Selection Hiring Process.2015). ๏ทShort-listing:By using different short-listing methods like written test, IQ test, etc. the panel shortlists the qualified candidates as per the requirement of job post.I participated in this process along with other members and helped them in short-listing the right candidate (Dransfield, 2000). ๏ทInterviews:The panel of W boyes & Co conducts interview for the shortlisted candidates. In this interview, they ask questions to them based of their past experience, qualifications and skills(Leigh and Maynard, 2002). ๏ทReferences and Eligibility:The panel of company check the references and eligibility of the candidates. By using the references, they collect the information related to the behaviour, nature, working style, etc about the candidate from his previous job. This helps them in selecting right and appropriate candidate (Rees and French, 2013). They checks eligibility of candidate that whether he is eligible for the post or not. ๏ทAppointment:The last and final step is appointment of the most desired candidate. In this theyprovidefinalappointmentlettertothecandidatewhosatisfiesthem.The documentation of this process was done by me like documentation of offer letter and other necessary paper work(Lou, 2007). Experience: During selection process, I learnt many things like documentation for new employees, time
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management, team work with proper coordination and cooperation, relationship maintenance, etc. I took participate in meetings which leads to develop decision making skills, communication skills, etc. This whole process helped me in knowing strategies for effective selection. AC 1.4 Contribution as an HR assistant to the selection process Advertisement:In this process I advertise about the vacancy on various job portals, upload them on different social media sites. Sorting out the CV's:After advertising, I collect all the CV's of the candidates and filter desired candidates from undesired candidates. I call and invite the eligible and right candidate and invite them for interview. Recruitment and Selection panel:I participate in recruitment and selection panel and do the documentation required for it. Short-listing:In shortilisting, I shortlist candidates on the basis of job analysis and refer findings to the HR Manager. Following this, I call the shortlisted candidates for inviting them to interview. Interviews: Ischedule the interviews and also take part in conducting telephonic interview for the candidates who were unable to come in the company. References and Eligibility:In this I call at the given references and gather information regarding the candidate's work and behaviour. I also check the eligibility of candidates for selecting right candidate. Appointment: In the last process my contribution consists of preparing documents for new employees which include offer letter and appointment letter. I also prepare file for the employee in which they need to fill all their information related to the previous job, educational qualification, medical issues if any, etc. In the selection process of W boyes & Co, I contribute in documentation of job description and person specification. I also help in advertisement of job like posting it on different job portals, sending job offers through mail, by publishing in magazines and newspapers, etc. My contribution was further extended by helping the panel in short-listing of candidates. I shortlist them on the basis of job analysis and refer findings to the HR Manager(Deckop, 2006). Following this, I call the shortlisted candidates for inviting them to interview. I also take part in conducting telephonic interview for the candidates who were unable to come in the company. And in the last process my contribution consists of preparing documents for new employees which include offer letter and appointment letter. I also prepare file for the employee in which they need to fill all their information related to the previous job, educational qualification, medical issues if any, etc.
TASK 2 AC 2.1Skills and attributes needed for leadership in the W boyes & Co Various skills and attributes are needed for leadership in any organisation. Leader possesses different kinds of skills for leading people professionally and socially. The skills and attributes required for leadership in W boyes & Co are as follows: ๏ทPassion:Leaders love their work and have passion to do it with zeal and enthusiasm. This passion towards work is required because it helps in motivating the employees to give their bestwithgoodperformance(Mullins,2007). Appreciatingthemfortheirworkand motivating them helps in more productivity and maintaining good environment of company (Top five leadership traits, qualities and skills. 2015). ๏ทCommunication Skills:Leaders should have good communication skills which help in relationship maintenance(Puccio, 2010). He should communicate to both higher and lower authority which leads to proper and clear understanding of work. They inform all the staff members about the updates or changes in the projects(Baker and Henson, 2010). ๏ทTeam Work:Leader should possess the team building qualities. They encourage their employees for working together with cooperation and coordination. They also boost them to solve their problems by group discussions. This all leads to better environment which later helps in high productivity with innovativeness(Roberts, 2005). ๏ทRisk handling skills:In every work, there is some risk, either internal or external. Leaders should have risk handling skills. At the time of any risk, they should know how to encourage the team members to handle risk all together (Risk Management Skills. 2015). ๏ทDecision Making:Decision making plays important role in leadership. Leaders should be quick and proper decision maker. This skill helps in taking decision for employee's welfare and in the profit of company(Trautman, 2002). AC 2.2 Difference between leadership and management As per the Kotter 1990, Leadership and management are two different antonymous system. Each system has its own functions and advantages which helps in achieving goals of organisation effectively (Thomson and Thomson, 2012). He says that management consists of planning, controlling and directing whereas leadership is about coping with change, evaluating change, etc. Leadership and management are two different part of any organisation. The difference between both of them is explained below: LeadershipManagement
It is the ability to motivate and encourage the employees towards the growth and success of organisation(Chatzoglou, 2008). Itisdirectingandcontrollingoneormore employee's work towards the achievement of a goals It is people oriented.It is task oriented. In this leader leads the employee.In this manager manages the work. Possess risk management skills, high level of imagination,communicationskills,decision making, etc. Take rational decisions and actions; focus on goal, structures, resources, cost, productivity, etc of organisation(Epstein, 2008). These are risk takers.These are under the controller of risk solvers. There are different types of leadership styles like participative, transformational, etc. Autocratic, democratic, consultative, etc are the types of management. In this leaders have followers(Butler, 2009).In this managers have subordinates(Leatherman, 2008). AC 2.3 Compare leadership styles Therearedifferenttypesofleadership styleswhichareexplainedbelowwith example of appropriate organisation: Leadership stylesSituationsOrganisations AutocraticManagers have total authority to make their own decisions.In this, Managers have high level of control over the employees Benefits for those who require closesupervision.Creative employeesโpossessabilityto becomeleaderofthisstyle (Gravells, 2010). Helmsleyhotelchainand Howell Raines of New york ParticipativeFull participation of employees but final decision takes by the leader.Helpsinboosting moraleofemployeeswith Walt Disney and Nissan
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motivation.Noresisttowards any change. It is not effective at thetimeofquickdecision makinginshorttimeperiod (Caldwell, 2013). TransformationalPossessgoodcommunication skillsandhighvisibility. Leadersmotivateemployees andincreasetheproductivity. This style requires involvement ofmanagementforachieving goals(Kumar, 2010). IBM and Apple Laissez FaireItlackspropersupervision feedback of employees.In this managers have very low level ofcontrolovertheir subordinates.Noleadership (Chatzoglou, 2008) supervision leadstopoorproductionand lack of control. Berkshire Hathway AC 2.4 Differentways adopted by leaders and managers to motivate staff members In W boyes & Co leaders and managers uses different methods and approaches to motivate their employees. These have been explained below: ๏ทCommunication:In W boyes & Co, leaders and managers properly communicate with their employees.Linemanagersofcompanydailyconductameetingforupdatingtheir employees about the work (Davies, 2011). This meeting have exchange of ideas and thoughts in the form of one to one communication(Cartwrigh, 2002). ๏ทTraining and Development:Company provides various training opportunities to their employees for motivation. It also offers strategic career planning for achieving extraordinary goals and objectives. ๏ทPersonal Development Plans:W boyes & Co uses 360 degree feedback technique for creating personal development plans (Aylott, 2014). Managers offer meaningful feedback to
employees to help them in improving their performance. This approach helps them to know their potential and to use it at itโs fullest. ๏ทIncentives and rewards:The Company motivates their employees through incentives, bonuses, etc. They also offer different types of awards and rewards. Rewards offer by company are always simple, clear and easy. These helps in increasing morale of employees. ๏ทMarlow's hierarchy of needs:This theory motivates employees for achieving their basic needs and improving their lifestyle step by step. By paying good packages and providing decent working environment, company can motivates their employees for improving their performance and achieving their goals (Leatherman, 2008). By providing safety measures and taking care of their health, company can ensure the staff members that they are working in a safe and hygienic environment. ๏ทHerzberg's two factor theory: Firm can motivates its employees by applying Herzberg's theory to their working environment. Job satisfaction motivates employees to work well and improve themselves. By providing learning and developing opportunities, recognitions, achievements, etc company can motivates employees and improves their career growth (Rees and French, 2013). TASK 3 AC 3.1 Benefits of team working in W boyes & Co Team work leads to improved performance and effective achievement of goals and objectives of W boyes & Co. Company gets many benefits by team work of employees which are as follows: ๏ทImproved Morale:Team work in W boyes & Co leads to boosting of morale of employees. As working in team, employees get various responsibilities over the working project which makes them to improve their decision making. This later helps them in taking effective, quick and appropriate decisions. Accomplishment of goals in team leads to increase in morale and values(Johansen, 2012). ๏ทRisk Handling:While working together there occurs some problems and risk which stuck the work. The support of all team members encourages them to handle risk. Once they successfully handles the risk, it make easier for them to handle more risk (Zack, 2012). ๏ทConflict Resolution:As employees of the company possess diversities; all have their own way of working these diversities sometimes leads to create conflicts. In such condition, they aresuggestedtoresolvethoseconflictsbythemselvesbeforesendingtheissueto management. This preventorganisationfromwastageof timeon unnecessary issues
(Humphris, 2013). ๏ทImproved Environment:Team work leads to cooperation, coordination and relationship maintenance. These all features help in improving working environment of organisation. This also leads to trust, loyalty and strong bonding among the employees which results in better production and quick achievement of goals(Chatzoglou, 2008). AC 3.2Dealing with conflict or situations while working in a team as a leader and as a member Different types of difficulties and conflicts arise while working as a leader or member in an organisation. W boyes & Co also face different types of problems and issues but it selects appropriate approach for solving them. A leader faces various kinds of difficulties like team management, diversity management, time management, resolving conflicts, proper communication with higher and lower authority, proper distribution of work, etc. To make employees work it is important for leader to manage all these issues very effectively. Being a leader of a team I face problem of team management(Khan and Sheikh, 2012). The employees of team were new to each other which was creating problem in proper working. This leads to lack in cooperation, coordination and relationship maintenance. To solve this problem, I organize a team lunch so that everyone can know each other and feel comfortable in working together. Similarly, members of team also face various problems like working under pressure, working with each other, handling risks, lack of participation, etc. Being a member of team I face problem of conflicts, as team members Chartered Institute of Personnel & Development have different views and perception which sometimes leads to conflicts among them. It leads to improper working performance and also delay the results. To solve this, leader conduct trainings and various programmes for managing the diversities this helps us in solving our problems and to work together (Thomson and Thomson, 2012). For resolving the conflicts and creating friendly environment, company can use various techniques., some of them are as follows. Encouragecooperativebehaviour:ForresolvingtheconflictsamogtheteammembersI encouragethecooperativebehaviourbyconductingvariousactivities,gamesandtraining programmes. I give them work which needs cooperation and coordination of each other so that they improve their relation and resolve the conflict themselves. I conduct informal meetings for improving their relations and for understanding each other. These all factors encourage them to cooperate with other rather then creating conflicts. AC 3.3The effectiveness of the team in achieving the goals of W boyes & Co Effectiveness of team is the capacity and ability team posses for achieving the goals and objectives of organisation. Theteam of W boyes&Co iscollection ofindividualswhosharetheir
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responsibilities, tasks and output. The team effectiveness of W boyes & Co is as follows: ๏ทOutput:The output given by the team is always appropriate and innovative which leads to growth of the company. While formulation of output, team members keep all the key elements of company in mind and follow them properly(Cassidy., 2006). ๏ทSocialProcesses:Theworkingof teamimprovestheskills,abilities, knowledgeof employees. It also leads to enhancement of morale and values which keep the internal environment friendly and cooperative. This helps in maintaining the team members with effective time management. This helps in improving the social life of employees inside the organisation. It also helps company in managing and maintaining the environment (Rees and French, 2013) ๏ทLearning:Working in team tends to learn many new things. Employees learn to handle conflicts, risks and many other problems. They also become flexible and adjustable which results to cooperation and coordination. This leads to improve the talent and experience of manpower of W boyes & Co. ๏ทInnovative and Creative approach:Effective team management leads to brainstorming which make employees to think innovative and creative ideas. Group discussions tends to exchange of ideas which results to best ideas in the end. These ideas helps in producing new, improvedandinnovativeproducts.Thisalsoincreasethedecisionmakingskillsof employees(Dransfield, 2000). ๏ทTeam Functioning: By proper cooperation and coordination, company can make achieve its objectives more effectively. By sharing ideas and thoughts, they makes the work more effective and appropriate (Rees and French, 2013). The trust, loyalty and strong bond among theteammembershelpsthemincreatingfriendlyenvironmentandaccomplishing objectives by enjoying work. ๏ทQuality of work: Sharing of ideas and information at the time of group discussions and meetings results to effective approach and innovative strategies which improves the quality of work (Leatherman, 2008). ๏ทTeam member Satisfaction: Team member of the team shares the success ad failure togther. By working together they contribute themselves fully to the work which leads to learn them new things and develops their personality. Proper guidance and appreciations of team leader satisfies them and make them to learn more things.
TASK 4 AC 4.1 The factors involved in planning and assessment of work performance While working as an HR assistant for XYZ retail it has been found out that there is a presence of many factors involved in planning and assessment of work performance for employees. Firstly the need is to identify the aims and objectives of company. For example, if the aim of company is to provide quality services to consumers then employee work quality will be a major factor to assess the work performance. Next comes the performance appraisal tools and techniques that are used by management (Rees and French, 2013). For example, if the company makes use of 360 degree feedback then it will be have to focus on all the factors. However, the assessment of work performance will be different if there is a use of ranking or critical incident method. Planning and assessmentofworkperformancefurtherdependsonthekeyjobresponsibilities,relevant competencies possessed by employees, change in level of performance as well as previously completed performance appraisals(Leigh and Maynard, 2002). AC 4.2 Planning and delivering of development needs of individuals The assessment of the development needs possessed by employees can be judged by undertaking individual meetings with them. Carrying out one on one talk may aid in finding out the areas where the employees of XYZ limited need growth. In the same way, a feedback form can be made to be filled by employees (Aylott, 2014). This will aid in identifying the development needs of individuals. AC 4.3The success of the assessment process In case of XYZ retail firm, the assessment process selected for the employees was judged by making use of rating method. Here, the quality of performance or competence was assessed on a particular skill (Rees and French, 2013). It was majorly done by evaluating the scale against set parameters. The assessment process was successful as it leads to non-missing of any criteria. However, it was a subjective concept thereby making it difficult to achieve consistency with respect to ratings that were offered by different managers. CONCLUSION As per the above research, it is concluded that team work is very important for the growth of any organisation. In all process of human resources whether it is recruitment and selection or leadership there is need of team work. Different organisations use different techniques for leadership and management but their goal is same i.e. formulation of effective and appropriate organisation which leads to achieve all its targets and goals. The main thing that plays important role in any organisation is team work, environment, employees satisfaction level and passion towards work.
These all features leads to development of appropriate organisation.
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