Working with and Leading People Assignment

Working with and
Leading People
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TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1. Job description and person specifications for new sales assistants (1.1).................................3
2. The impact of existing legal, regulatory and ethical considerations on the recruitment and
selection process (1.2)..................................................................................................................4
3. Selection process and Own contribution as HR assistant to the selection process (1.3) &
(1.4) .............................................................................................................................................5
TASK 2............................................................................................................................................6
5. The skills and attributes needed for leadership (2.1)...............................................................6
6. Difference between leadership and management (2.2)............................................................6
7. Compare leadership styles for different situations (2.3)..........................................................7
8. Ways leaders and managers adopt to motivate staff to achieve objectives (2.4).....................8
TASK 3............................................................................................................................................9
9. The benefit of team working (3.1)...........................................................................................9
10. Working in the team as a leader and member (3.2)...............................................................9
11. Effectiveness of team in achieving the goals of company (3.3)..........................................10
TASK 4..........................................................................................................................................10
12. Factors involved in the planning the monitoring and assessment of work performance (4.1)
...................................................................................................................................................10
13. The assessment of the development needs of individuals (4.2)...........................................11
14. The success of assessment process (4.3).............................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13
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INTRODUCTION
In the order to be succeed in the competitive environment establishment mainly depends
upon individuals those are working in the organization (Chatman and Cha, 2003). However,
recruiting the correct candidate for the vacant job is considered as key factor in improving the
performance of the organization. Human resource management is considered as an effective
function within the organization that mainly focuses on the different practices those are likely to
lead ad direct the people working in the organization. The present report is based on different
case scenario that will focus on understanding the recruitment, selection and retention
procedures. However, the report will also understand different styles as well as impact of
leadership on the activities of the organization. Moreover, it will also identify different ways
through which HR assistant would motivate their staff in accomplishing the stated objectives.
Lastly, the report will also consider to measure the factors that are mainly involve in planning,
monitoring and assessing the work performance of the individuals.
TASK 1
1. Job description and person specifications for new sales assistants (1.1)
For performing the activities within the company they need to recruit and select the
calibre employees that support the company in rendering the quality services. However, working
as an HR assistant in a retail group have different duties and responsibilities that supports the
organization in managing their manpower within the enterprise (Crossan and et.al., 2013). As a
HR assistant they need to prepare documents such as Job description and person specification for
recruiting sales assistants for their shops. Job description will mainly specify the key duties as
well as responsibilities of the sales assistant that they need to perform within the organization.
However, the person specification would mainly include attributes such as skills, experience,
knowledge or qualifications that candidate must have to perform the duty of sales assistant
within the organization (Clifton, 2012). The required documents for selecting ad recruiting new
sales assistants are-
Job Description:
Job title: Sales Assistants
Department: Retail department
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Reporting to: Manager
Job purpose: The purpose of sales assistant is to make the shopping experience of their
customers enjoyable by providing them comfortable environment and
provide them proper advice as well as answer the customers questions.
Main duties and responsibilities:
1. To measure the inventory present in store and order the required products and items as
per the demand of customers (Karp and Helgø, 2009).
2. To serve the requirement of customers by providing them required products and items
from the shelves.
3. Keeping the retail store in presentable manner that is shop's windows must be clean so
that displayed items can attract the customers.
4. To ensure that products o the shelves must have high standard.
Hours of working: Monday to Saturday from 9am to 5 pm.
Person Specification
Skills: 1. Must have effective communication skills.
2. Team building skills.
3. Interpersonal skills
4. Managing relationship with their customers
5. Excellent customer service skills
6. Ability to work under pressure
Experience: 1. Experience in any retail organization as well as sales environment
of the company.
2. The impact of existing legal, regulatory and ethical considerations on the recruitment and
selection process (1.2)
For recruiting and selecting the qualified personnel for sales assistants job company need
to follow different legal laws and legislations in the processes (Trent, Cox and Tooker, 2004).
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