Leadership Qualities and Styles

This assignment requires students to critically analyze diverse leadership qualities and styles presented in a range of academic sources. Students must examine the characteristics associated with different leadership approaches and evaluate their effectiveness based on the provided research materials. The analysis should demonstrate a deep understanding of key leadership concepts and their practical implications.

Working with and leading
people

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Documentation requirement for selecting and recruiting new member of staff...................3
1.2 Impact of legal, regulatory and ethical consideration for recruitment and selection process
.....................................................................................................................................................4
1.3 Taking part in selection process............................................................................................5
1.4 Own contribution to the selection process ...........................................................................5
M2 Tools and techniques used for effective work......................................................................5
D2. Responsibility for managing and organising activity...........................................................6
2.1 Skills and attributes required for leadership..........................................................................6
2.2 Difference between leadership and management..................................................................7
M1. Different strategies for appropriate solutions......................................................................7
2.3 Compare leadership style for different situations.................................................................8
2.4 Ways used in motivating staff for achieving objectives.......................................................8
TASK2.............................................................................................................................................9
3.1 Benefits of team working......................................................................................................9
3.2 Importance of working in team as leader and deal with any conflict situations.................10
3.3 Review effectiveness of team in achieving goals...............................................................10
D1 Critical reflection to evaluate own work and valid conclusion...........................................10
4.1 Factors involved in planning the monitoring and assessment of whole work performance
...................................................................................................................................................11
M3 Present and communicate appropriate findings..................................................................11
4.2 Plan and deliver assessment of development needs of individual......................................12
4.3 Evaluate success factor for assessment process..................................................................12
D3 Demonstrate convergent, lateral and creative thinking.......................................................13
CONCLUSION..............................................................................................................................13
REFRENCES.................................................................................................................................14

INTRODUCTION
In every organisation, workforce requires to work in the most effective and appropriate
manner which leads to accomplishment of objectives in specified time period. Leader of
company put efforts to motivate their staff members to complete their daily targets in complete
manner. Active participation of employees is reflected as basic phenomena which need to be
considered for better ideas and decision making. In this assignment, the company preferred is
United Parcel Services which is UK based firm that provides parcel services in different places
whether nationally or internationally. Further, whole project discuss about the documentation
required for selecting new employees, impact of legal, ethical and restrictive issues at fulfilling
vacant job position, skill attributes needed, techniques used in motivating employees and success
factor for whole assessment process. Organisation needs to adopt all the practices used in
leadership style in order to provide employees adequate training in order to meet the challenges
of external environment (Fraley and et. al., 2011).
TASK 1
1.1 Documentation requirement for selecting and recruiting new member of staff
Recruitment can be described as a process in which pool of applicant apply for vacant job
position in particular organisation. On the basis of selection process, HR manager requires to
select the best candidate from the available alternatives that's why, this process is considered as
positive as well as negative from company and individual point of view. At the time of using this
approach, some documents must be considered that help in fulfilling task. Selection of candidate
is done on the basis of the documents provided by the candidate. Assortment documentation
makes the work easy as shortlisting of candidates is done and interview is planned according to
that only.
In case of UPS company, there is vacant position for operation and distribution
department and documents require under it are stated below: -
JOB DESCRIPTION
Title of profile:- Marketing Manager for operation and
distribution Department
Reporting to: Human Resource Manager
Duties:  Manage entire distribution process.

 Provide training to their workforce so
they complete their work effectively.
 Know the selling techniques and
maintain records properly related to
distribution.
JOB SPECIFICATION
Qualifications:  Bachelor in management
 MBA with specialisation in operation
and distribution Marketing
Abilities:  Training and developing skill
 Effective communication skills
 Leadership abilities
 Knowledge of operation techniques.
Experience Require the experiences of 3 years
Method of recruitment: company can select the individuals on the basis external source like
social media, internet and newspaper which provide information related to vacant position along
with eligibility on official website. In order to select individuals, interviews have been conducted
by manager in different question asked in following manner:-
Interview Questions
Q1. Why do you want to start your career from operation department?
Q2. Tell me about different methods of training program given to employees?
Q3. Where do you find yourself after 5 years?
Q4. Why should we select you and other qualities require?
1.2 Impact of legal, regulatory and ethical consideration for recruitment and selection process
There are different activities that are used at the time of recruitment and selection of
individuals. Further, there are different laws but the most important consider as equality act,
2010 in which it is utmost duty of manager to behave in equal manner with all the individuals so

that conflicts can be reduced. No one can be discriminated on the basis of caste, creed along with
religion and gender inequality. Management team need to enforce all the laws that protect
employees from the exploitation of unfair trade practices.
Along with that, compliances related to minimum wages must be taken into account by
HR manager so that no disputes or conflicts arise in organisation decision making. Employee
must be appreciated for good work in the form of appraisal, salary increment and promotion. It is
required for employer to treat all the workforce in equal manner irrespective of caste, colour and
religion. Sometimes, in order to earn huge profit, company adopts such unfair practises which
are considered fraudulent and lead to breach of different policies, procedures and create the
negative environment. Therefore, UPS must adopt ethical principles which save the company
from heavy penalty because of breaking of mandatory laws and increase their brand image
(Stanleigh, M., 2013). There are different laws that has their indirect impact on the recruitment
and selection process of an enterprise. Some of them are discussed below in detail:
 Employment act – It is an act according through which basic right are provided to work
force. It is ensured that safety and good working conditions are provided to employees so
that they can work with full dedication.
 Discrimination act – While selecting a particular candidate it is important that everyone
is provided with equal rights. No discrimination should be done on the basis of
favouritism or and personal interest.
 Ethical consideration – It is an act that gives emphasis on maintaining healthy and
ethical procedures in selecting different candidates who are applying for a job.
Management needs to treat them good and should disclose all the facts related to job they
are applying for.
1.3 Taking part in selection process
There are different types of legal requirements which need to be analysed at the time of
selection process which are stated below: -
 Initial screening – It is the first step of recruitment process. At this step all the received
applications are evaluated and examined in order to select the best suitable candidate.
This is an important step as it has to be ensured that right screening of all the applicants is
done so that most desirable candidate can be selected.

 Selection interview: This is next step at which selection process is carried out from the
received applications. It helps in reaching to the best candidate which can help in
achieving the targets of an enterprise. Checking references and background: At the time of selecting individuals in
organisation, candidates require some experiences of existing employees. It includes the
name, address and relationship details of that particular person to know real identity of
individuals. Medical examination: - It is required for HR manager at the time of selecting new
employees as they require to take the medical examination of individual in order to check
whether they are physically fit or not. Supervisory interview – Once a candidate has passed the medical examination this
interview take place. At this step it is analysed by the top management that the selected
candidate is the most desirable one.
 Employment contract: - At the time of final selection of employee, it is mandatory for
HR manager to create contract of employment in which detail regarding salary, age
proof, leave policy and holiday condition are defined so at the time of any complex
situation, no confusion created (Godfray and et. al. , 2010).
1.4 Own contribution to the selection process
In the whole procedure of selection as an interviewer, I get a chance to analyse my own
ability and weaknesses that I need to address. Further, I have to maintain all the documents
which are required at the time of interview. In order to select skilled employee, I publish the
news of vacant job position in advertisement, newspapers and at internet sites where lot of
people get the knowledge at the same time. This ensured the availability of the best suitable
candidates who fit for vacant job profile and easily fulfil all tasks covered under it. Thereafter, I
will also take care that while carrying out the selection process I do not perform any such
practice through which any law is violated. No discrimination among the candidates would be
done.
M2 Tools and techniques used for effective work
Manager requires to use different types of tools and techniques for the overall
development of working employees so that they can easily accomplish all the tasks in an
appropriate manner. They must organise the training development programmes so that learner

easily communicates with mangers regarding all the learning styles and method used at the time
of facing complex situations. Methods are described below in context of United parcel services: - Class room training: - Under this case, employees are guided in classroom regarding all
the topics which are relevant in the daily operation of business. Scoreboard: - In this method, employer observes the daily performance of employees on
the basis of which ranks are allotted that enhance performance of employees.
 Brain storming techniques: - Under this techniques all the workforce from different
department coming at one place and give their opinion and creative ideas in order to
solve complex situation. Management consider all the thought whether relevant or not
and choose best one.
D2. Responsibility for managing and organising activity
In order to carry out all the tasks in proper manner leader and manager has to
communicate properly with each other so that confusion is not created. At the time of decision
making manager require to manage every activity in proper manner and leader guide to
employees for active participation so that different ideas and opinion arises which enhance their
skills and capability and ensure overall personality development of individuals.
2.1 Skills and attributes required for successful leadership
In organisation there are different types of leadership characteristics that advance the
career of employees. Manager of United parcel services must adopt some measures of
personality traits are described below:-
 Effective communication skills:- Every company work in better ways when the leader
communicate effectively with all the working employees so that they understand easily
that what they have to do at the time of performing particular activities. This leads to
enhance in productivity and efficiency.
 Problem solver:- Under this point managers are require interact with every individuals so
that they easily understand all the issues and problems which are facing by them in
appropriate manner that allow them to participate properly in every events.
 Team spirit:- under this point leaders must emphasis for team work among their staff
members so that proper coordination and cooperation facilitate which allow organisation
to work in pleasant manner without any conflicts and disputes among them. For example
UPS employee need to work in cohesive manner so that parcel delivered at proper time.

 Interactive skills: leader must posses strong intellectual skills which allow them to create
good relationship with their subordinates at the time of performing task(Kirby, P., 2016).
2.2 Difference between leadership and management
In every organisation management of operations cannot be possible without the presence
of leader. Manager must have the quality of managing every situations and also require to lead
their team according to the goals of organisation. Differentiation between leadership and
management are as follows:-
Leadership Management
Leadership is a way of influencing the
behaviour of employees which motivate other
to work in proper manner.
It is utmost responsibility of manager to
manage properly all the operations in effective
manner.
Leadership involves the improvement of whole
process which ensure the growth of
subordinates.
Managing all the procedures related to current
situation so any mishappening is not arises.
Leaders are also provide adequate knowledge
to their subordinate at the time of performing
task and operations.
It is reactive approach because under this
manager has to work according to dynamic
situation of external environment.
M1. Different strategies for appropriate solutions
Their are different strategies and different styles used for appropriate solution in
organisation operations. HR manager has adopt two method or strategies used in the process of
recruitment and selection i.e. internal and external source. Internal source means selecting the
employees inside from organisation without the intervention of external person and external
source means using different techniques like social networking, internet sites and advertisement
are the modes which are used for selecting and recruiting employees in organisation.
Apart from it united parcel service need to include strategies for effective working
environment are described below:-
 Treat individuals like best customers and techniques used in understanding the cost
arises and benefit regarding hiring of employee.

 Use the different marketing tools and techniques in order to aware individual regarding
vacant job position in parcel delivery industries.
 Manager must use the videos, power-point presentation in order to implement effectively
all the recruitment process.
 Connect with alumni in case of hiring employees from external source so that any loss
are not occur in future decisions(Silvia, C., 2011).
2.3 Compare leadership style for different situations
There are different types of styles which are related with leadership are described below:-
Leadership style Description Situation
Democratic According to this, leader must
take the assistance of their
subordinate at the time of
making judgements.
This method is utilise by
manager in order to improve
the participation level of
individuals for effective
decision making.
Commanding According to this it focuses on
how superior will provide
direction to subordinates in
order to achieve objectives.
It can be used at the time of
any emergency case where
manger require to take fast
decision making and employee
involvement is less under this.
Visionary If any complex situation arises
employer take the help of
workers for decision making.
This method can be used when
superior want to make changes
into their business operation.
Above leadership styles must be used by United parcel service company mostly democratic ways
are adopted for improving involvement of employees and motivate them for better work.
2.4 Ways used in motivating staff for achieving objectives
In order to motivate the employees and improving work performance UPS management
team must used Maslow hierarchy theory stated below:- Physiological needs:- these are consider as basic needs which include food, shelter and
clothes that need to be satisfy for lively-hood of person.

 Safety and security needs:- after satisfying basic needs individual wants safety in related
to their health and security in respect of job so that they work without any tension. Belongingness and love needs:- it is important for superior to equally treat all the
employees in equal manner which provide them healthier feeling in accomplishment of
task of employees. Esteem needs:- under this step individual wants respect and recognition in order to fulfill
the objective of organisation.
 Self actualization needs:- After completion of above needs person wants changes in
himself in positive manner by doing those activity which are dream of their life.
Different ways to motivate employees are:-
Training and development:- Under this step employer need to organise training development
programmes in order to enhance the skills and capabilities of employees.
Rewards:- if employees perform well in particular task then superior must appreciate them with
rewards which motivate them for better performance(Lorenz, S. R., 2012).
TASK2
3.1 Benefits of team working
If any task require group activity then leader require to create such working environment
which enhance team work and leads to accomplishment of task in efficient manner. Some are the
advantages of team working are described below:- Increase productivity:- Every individual having their own skills and abilities which used
to accomplish organisation objectives. In any particular task if more than two employees
are working then they require to work in coordination which enhance productivity. Effective communication:- If employee is working in team then they are bound to
communicate in effective manner which create trust and loyalty factor among them and
beneficial for organisation.
 Increase quality:- In organisation different employee are working and their capability
and productivity is increase at the time when individuals are working with team spirit that
improve quality of employees.
Therefore, the above mentioned points must be considered in order to take the advantage of
working in team in order to create better results(Mayfield, P., 2014).

3.2 Importance of working in team as leader and deal with any conflict situations
Leaders require to provide adequate directions to their co-workers in order to complete
the task in effective and efficient manner which stated below:- Assist in motivating and proper guidance:- Team working is such type of motivational
factor which remove all the situations that create negativity in environment and allow
organisation to fulfil objectives in better ways. Confidence and motivation factor :- In organisation different types of individuals are not
aware about skills and capability that posses in them so it is duty of leaders to create
confidence and motivate them to work in effective manner.
 Enhance job satisfaction and reduce employee turnover: It is important for every
employer to provide different incentives to workforce in order to improve their
performance which help in increasing job satisfaction for longer period of time.
3.3 Review effectiveness of team in achieving objectives
Their are different point which help in achieving goals are described below:-
Integrity and honesty:- leader must posses the integrity and honesty in their business practices so
positivity established in environment.
Effective communication skills:- it is important for employer to maintain good relation with
their subordinates that can be possible by maintaining effective communication at the time of
performing job.
Culturally active:- Leader require to establish good friendly relationship with their workforce so
that better accomplishment of task maintain.
Progressive listener and speaker:
Better decision maker:- Manager in order to take rational decision making better tools and
techniques are used so task accomplish in better way.
Initiative taker:- Leader must take the initiative to communicate with their employees and take a
step in order to take risk so better opportunities can grab easily.
D1 Critical reflection to evaluate own work and valid conclusion
According to the present scenario of business it has been concluded that different
leadership style applied by organisation according to the aims and objectives of organisation.
Various methods and techniques used by leader in order to implement the whole process of
selection in better way. Internal and external source of strategies are used by management team

so able professional and capable persons are selected which fulfil the requirement of vacant job
positions. Further, in order to accomplish daily target leader with the assistance uses particular
leadership style in order to leads whole team and guide them to work in team for mutual
objectives(McKimm, J., 2011).
4.1 Factors involved in planning the monitoring and assessment of whole work performance
It is required for managers to observe all the performance of staff members on daily
basis. This help in increasing the productivity of employees and need to improve the skill,
abilities of individual. For example in case of UPS different types of elements are used for
monitoring and assessing the work are stated below:-
 Utilise the resources in better way for workforce so performance can be enhance.
 Apart from it uses different types of approaches which improve relation between
employer and employees.
In case of monitoring following point consider:-
 Feedback policy must be adopted to know the review of employees.
 Employer are required to give appreciation rewards to employee for improving working
performance.
 Leader need to observe the performance of employees on daily basis so better outcome
coming in future.
M3 Present and communicate appropriate findings
Leader must posses such quality which facilitates effective communication at the time of
interacting with the employees. For example in case of United parcel services management team
must use such tools and techniques which allow them to communicate with all the workforce
who manage logistics regarding delivering of parcel to end users that help in timely delivery of
services without errors. This also help in improve the standard quality of services which provide
competitive advantage over competitors. Further they use such leadership style that facilitate
effective communication among staff members that solve all the error and findings coming in
achieving organisation objectives. In most of organisation it has been finded from reaserch that
organisation fail to achieve target because of improper communication so appropriate measures
must be their to solve all the issues(Nkomo, S .M. and Kriek, D., 2011).

4.2 Plan and deliver assessment of development needs of individual
In every organisation it must be duty of manager to examine the continuous improvement
in fulfilling the needs of workforce. With the help of this, workers easily understand the
strengths and weaknesses. Apart from it help in establishing planning process and on the basis of
result individual create some skills which help in improving performance.
Therefore, various steps must be consider in order to observe the needs of staff members:
 Analyse all the strengths and weaknesses of employees related to their subordinates.
 Designed the proper framework for firm objectives along with staff member skill and
capability.
 Identify all those task and targets which must be achieved by company.
 Prepare proper documents for the selection, recruitment process of organisation
according to skill, ability of employees.
 Manager also plans for organising training development methods for evaluating the
effectiveness of employees.
4.3 Evaluate success factor for assessment process
It is vital for managers to compare the actual performance with the planned performance
of worker and if any deviation arises then take appropriate measures to solve all the issues.
Different methods, tools and techniques are used for evaluating the assessment procedures are
stated below:-
Feedback and ethical practices:- This is important for organisation to evaluating the
opinion of employee related to company activities. It is not simple task for superior to determine
all the deviation in continuous manner. Although at the time of giving information to
management they provide feedback report which states the list of employee who are not working
according to policies standards and take immediate action to solve all problems.
Reasons for not completing task in time are as follows:-
 If internal employees are not work properly in organisation then this will lead
dissatisfaction among clients. If any law break by employees then it is duty of top level to take strict action against
them.

Rewards and promotion: It is utmost responsibilities of manager to give appraisal and
promotions to all those employees who are working well by using their skills and capabilities for
better decision making(O'Sullivan, H., Moneypenny, M. J. and McKimm, J., 2015).
D3 Demonstrate convergent, lateral and creative thinking
In organisation it is mandatory for leaders to use their creative thinking and innovative
ideas at the time of making further improvement in the product and services of organisation.
Further in dynamic environment changes are done according to the needs, want and preferences
of customers so manager need to use their innovative tools techniques in order to beat all the
challenges of rivalry.
CONCLUSION
It has been concluded from above project that organisation can achieved their targets if
employees are working with team spirit. In order to possible these situation manager uses
different types of leadership styles in their organisation structure so efficiency can be achieved.
United parcel services must adopt proper legal regulation in order to maintain ethical practices
and accomplishment of vision in appropriate manner.

REFRENCES
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Online:
Leadership quality. 2015. [Online]. Available through:
<http://www.buildtecsolutions.com/buildtec-u/deep-roots-leadership/>.