Assignment on Working With and Leading People

Working With and Leading People
Date issued Completion date Submitted on
Assignment title Working With and Leading People
Qualification Unit number and title
Unit 14. Working With and Leading People
Student name Assessor name
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I certify that the work submitted for this assignment is my own. Where the work of others has been used to
support my work then credit has been acknowledged. I have identified and acknowledged all sources used in
this assignment and have referenced according to the Harvard referencing system. I have read and
understood the Plagiarism and Collusion section provided with the assignment brief and understood the
consequences of plagiarising.

Working With and Leading People
TABLE OF CONTENTS
INTRODUCTION......................................................................................................................1
TASK 1.......................................................................................................................................1
1.1. Prepare documentation to select and recruit a new member of staff..................................1
1.2 Assess the impact of legal, regulatory and ethical considerations to the recruitment and
selection process 2
1.3 Take part in the selection process 3
1.4 Evaluate own contribution to the selection process 3
TASK 2.......................................................................................................................................4
2.1 Explain the skills and attributes needed for leadership 4
2.2 Explain the difference between leadership and management 5
2.3 Compare leadership styles for different situations 5
2.4 Explain ways to motivate staff to achieve objectives 6
TASK 3.......................................................................................................................................7
3.1 Assess the benefits of team working for an organisation 7
3.2 Demonstrate working in a team as a leader and member towards specific goals, dealing with
any conflict or difficult situations 7
3.3 Review the effectiveness of the team in achieving the goals 7
TASK 4.......................................................................................................................................8
4.1 Explain the factors involved in planning the monitoring and assessment of work performance
8
4.2 Plan and deliver the assessment of the development needs of individuals 8
4.3 Evaluate the success of the assessment process 9

CONCLUSION..........................................................................................................................9
REFERENCES.........................................................................................................................10

INTRODUCTION
Company must ensure that it has right bunch of employees who are competent enough to
manage daily operations. Also, they must be innovating and competent in order to get rid of
managerial issue of company. Beside this, proper team working and coordination must be there
among employees (Rothwell, 2010). In this respect, present report is prepared that highlight the
relevance of skills and knowledge within operations. Also, it focuses on importance of working
with and leading people to manage operational issue. For this, case study of United Parcel
Service (UPS) has been highlighted which is a parcel service company that facing issue due to
incompetent employees. This report has highlighted the significance of recruitment and
selection, leadership style, working in team and assessing developing need of individuals at UPS.
TASK 1
1.1 Documents Required for Recruitment and Selection
For the purpose of recruiting and selecting, it is essential to develop varied set of
documents such as person specification (PS), job description (JD) and interview checklist.
Through this, appropriate candidates can be selected in company like UPS. Job description can
refer to a document that includes information related to roles and responsibilities which
candidates need to fulfill for particular position (Tschannen-Moran, 2014). Further, it possesses
information related to salary, allowances along with skill that need to accomplish the work. On
the other hand, person specification includes information related to minimum set of skills,
qualification, knowledge and required experience for applying at particular position. Interview
checklist is a list of formalities which a candidate need to go through while applying for job.
UPS need to develop these documents so that appropriate candidates can be selected (Fairhurst
and Connaughton, 2014). In this respect, following is the job responsibility and person
specification for operation manager at UPS.
JOB DESCRIPTION
POSITION Operation Manager at UPS
SUMMARY Operation manager is responsible for managing daily operations,
ensuring proper flow of work, addressing customer queries, assessing
employee needs and take corrective action.
DUTIES AND
RESPONSIBILITIE
Enhancing operational system within organisation.