WORKING WITH AND LEADING PEOPLE

Working With and Leading People

TABLE OF CONTENTS
INTRODUCTION......................................................................................................................1
TASK 1......................................................................................................................................1
1.1 Documents Required for Recruitment and Selection.......................................................1
1.2 Legal, Regulatory and Ethical Consideration..................................................................2
1.3 Taking Part in Selection Process......................................................................................3
1.4 Evaluating Own Contribution..........................................................................................3
TASK 2......................................................................................................................................4
2.1 Skills and attributes needed for leadership in UPS..........................................................4
2.2 Difference between leadership and management.............................................................5
2.3 Comparison of different leadership styles........................................................................5
2.4 Ways to motivate staff to achieve objectives in UPS......................................................6
TASK 3......................................................................................................................................7
3.1 Benefits of team-working for UPS Company..................................................................7
3.2 Importance of working in a team as a leader and member..............................................7
3.3 Effectiveness of the team in achieving the goals within UPS..........................................7
TASK 4......................................................................................................................................8
4.1 Factors Involved in Assessing of Work Performance......................................................8
4.2 Development Needs at UPS.............................................................................................8
4.3 Success of Assessment Process........................................................................................9
CONCLUSION..........................................................................................................................9
REFERENCES.........................................................................................................................10

INTRODUCTION
Company must ensure that it has right bunch of employees who are competent enough
to manage daily operations. Also, they must be innovating and competent in order to get rid
of managerial issue of company. Beside this, proper team working and coordination must be
there among employees (Rothwell, 2010). In this respect, present report is prepared that
highlight the relevance of skills and knowledge within operations. Also, it focuses on
importance of working with and leading people to manage operational issue. For this, case
study of United Parcel Service (UPS) has been highlighted which is a parcel service company
that facing issue due to incompetent employees. This report has highlighted the significance
of recruitment and selection, leadership style, working in team and assessing developing need
of individuals at UPS.
TASK 1
1.1 Documents Required for Recruitment and Selection
For the purpose of recruiting and selecting, it is essential to develop varied set of
documents such as person specification (PS), job description (JD) and interview checklist.
Through this, appropriate candidates can be selected in company like UPS. Job description
can refer to a document that includes information related to roles and responsibilities which
candidates need to fulfil for particular position (Tschannen-Moran, 2014). Further, it possess
information related to salary, allowances along with skill that need to accomplish the work.
On the other hand, person specification includes information related to minimum set of skills,
qualification, knowledge and required experience for applying at particular position.
Interview checklist is a list of formalities which a candidate need to go through while
applying for job. UPS need to develop these documents so that appropriate candidates can be
selected (Fairhurst and Connaughton, 2014). In this respect, following is the job
responsibility and person specification for operation manager at UPS.
JOB DESCRIPTION
Position Operation Manager at UPS
Summary Operation manager is responsible for managing daily operations,
ensuring proper flow of work, addressing customer queries, assessing
employee needs and take corrective action.
Duties and
Responsibilities
Enhancing operational system within organisation.
Ensuring sound support service through continuous improvement
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Long term planning
Regular meeting with team and departmental head to take corrective
action whenever required
Supervision of subordinates
Ensuring consulting service to employees and customers
Maintain work flow
PERSON SPECIFICATION
Position Operation Manager, UPS
Minimum
Qualification
Generic/Credit Level in English or equivalent
Management Qualification
Experience Sound leadership, proper staff management
Management and delivering of contracted services
Monitoring and controlling of operational system
Performance management
Skills and
Knowledge
High skills in written and oral communication
Sound planning skills
Tech savvy with enough knowledge of different utility software
Ability to represent the organisation
Leading and contributing within team
Sound time management
Hence, above stated person specification and job description will help the UPS in
recruiting appropriate that aids in getting rid of present issue of lack of management.
1.2 Legal, Regulatory and Ethical Consideration
UPS need to ensure that it adhere with legal and regulatory requirement while
recruiting and selecting applicants. In this respect, following act and norms need to be
considered by the company:
 Disability Discrimination Act 1995: UPS must focus on this act and hence should not
do discrimination among applicants on the basis of disability. Doing the same will be
entitled to penalty and compensation to candidates. Also, proper information must be
shared by UPS to applicants (Ciulla, 2014).
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