Introduction to Management Assignment - The Imperial Hotel
Added on 2020-10-04
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Introduction toManagement
Table of ContentsINTRODUCTION...........................................................................................................................1ANALYSIS OF THE PROBLEM ..................................................................................................1CONCLUSION...............................................................................................................................5REFERENCES................................................................................................................................6
INTRODUCTIONManagement is defined as an act and art of managing, conducting or supervising ofvarious activities in business that helps in achieving well defined business objects. Managementis administration of an organisation whether it is business, a non-profit organisation or anygovernment body. When a business is established a plan is designed to perform multi-palactivities that will help in attaining its objectives. To manage all the activities in the organisationsuch as setting strategies and coordinating the efforts of its employees and using availableresources to bring best output management is required. To understand the importance ofmanagement and resolve various issues that arises while operating business this project report isprepared (Anderson, and et.al., 2015). In this report The Imperial Hotel is selected that is located in heart of London's West End.This is a branded chain of hotels caters mainly international business and tourists guests. Thisproject report consist of a case study that will help to identify problem for poor operations in thehotel. Understanding the issue in Imperial hotels of negative work culture amongst the staff withhigh levels of sick leaves and poor attendance. Analysis of this problem is done that andmanagement and operational respective is taken in this regard. This will helps in creating arelationship with various other problems. A three point plan to resolve the issue involved will bemade with management and operations theories and principles. ANALYSIS OF THE PROBLEM Their is change in management of hotel Imperial and general manager had experienced arange of problems in managing the hotels. All the problems are generated because consumers ofhotels in London is of the opinion that services provided by them is not appropriate with themoney value. A problem of negative work culture amongst the staff with high level of sickleaves and poor attendance. As per (Ansoff and et.al., 2019) work culture means creating aworkplace with culture in which employees are safe, comfortable, valued and assisted. Creating ahealthy workplace makes employees highly motivated for their work and also employee turnoverin the organisation gets reduced. A healthy work culture is created by management theorganisation and reflects management abilities to address needs, anticipate issues and enhanceteamwork. As employees working in The Imperial hotel are facing management style ofauthorisation and often dictatorial. New management gives less consideration on employees1
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