Negative Working Culture at The Imperial Hotel

THE IMPERIAL HOTEL
( Problem No 3)

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
ANALYSES....................................................................................................................................1
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6
APPENDIX......................................................................................................................................7

INTRODUCTION
Organisational culture can be defined as values, beliefs of company. Culture of firm
impact on employees’ behaviour and affect their performance in the entity. Present study is
based on The Imperial hotel (Manojlovich and Ketefian, 2016). It is well known hotel that offers
luxurious services and products to its guests. General manager of hotel has noticed that company
is facing several problems. One of the major problem is negative working culture amongst
employees. Present study will explain the issues in Imperial hotel and will describe relevant
theories of organisational culture. In addition, report will give explain ways through which this
problem can be resolved soon.
ANALYSES
Problem
Employees are assets of business; they contribute well in accomplishing goal of business
unit. The head of department is facing pressure to increase sales of organisation and pushing up
to enhance room rate. Higher authorities provide bonuses to employees on the bases of their
financial performance in business unit. It has been observed that Imperial hotel consistently
performing poor and it is unable to offer value for money to its guest. There is high level of sick
leave and poor attendance among staff members. Most of the workers go on leave without
taking permission from their senior authorities (Yap and Webber, 2015). One of the major
reasons of negative working culture is poor supervision and demotivation among employees.
Workers like to work in healthy working atmosphere, but in Imperial hotel they have to
work under pressure. They do not get any kind of monetary benefits against their performance.
People get bonuses if they raise sales of business. Thus, it creates negative perception in the
mind of employees and they take so many leaves without informing the supervisors. Another
reason of increasing level and absenteeism is high level of staff turnover of supervisory staff.
Whenever guest comes to the hotel then they do not receive standard services. Thus, they have
perception that Imperial hotel charges high amount for the services but do not offer luxurious
services to its guest as other hotels provide (Driskill, 2018). Such kind of perception decreases
satisfaction level of consumers that is why entity is facing the issue of decreasing sales and
increasing controlling cost of business.
Theories
1