Organisational Culture - The Imperial Hotel
Added on 2020-12-18
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THE IMPERIAL HOTEL( Problem No 3)
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1ANALYSES....................................................................................................................................1CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................6APPENDIX......................................................................................................................................7
INTRODUCTIONOrganisational culture can be defined as values, beliefs of company. Culture of firmimpact on employees’ behaviour and affect their performance in the entity. Present study isbased on The Imperial hotel (Manojlovich and Ketefian, 2016). It is well known hotel that offersluxurious services and products to its guests. General manager of hotel has noticed that companyis facing several problems. One of the major problem is negative working culture amongstemployees. Present study will explain the issues in Imperial hotel and will describe relevanttheories of organisational culture. In addition, report will give explain ways through which thisproblem can be resolved soon.ANALYSESProblemEmployees are assets of business; they contribute well in accomplishing goal of businessunit. The head of department is facing pressure to increase sales of organisation and pushing upto enhance room rate. Higher authorities provide bonuses to employees on the bases of theirfinancial performance in business unit. It has been observed that Imperial hotel consistentlyperforming poor and it is unable to offer value for money to its guest. There is high level of sickleave and poor attendance among staff members. Most of the workers go on leave withouttaking permission from their senior authorities (Yap and Webber, 2015). One of the majorreasons of negative working culture is poor supervision and demotivation among employees. Workers like to work in healthy working atmosphere, but in Imperial hotel they have towork under pressure. They do not get any kind of monetary benefits against their performance.People get bonuses if they raise sales of business. Thus, it creates negative perception in themind of employees and they take so many leaves without informing the supervisors. Anotherreason of increasing level and absenteeism is high level of staff turnover of supervisory staff.Whenever guest comes to the hotel then they do not receive standard services. Thus, they haveperception that Imperial hotel charges high amount for the services but do not offer luxuriousservices to its guest as other hotels provide (Driskill, 2018). Such kind of perception decreasessatisfaction level of consumers that is why entity is facing the issue of decreasing sales andincreasing controlling cost of business. Theories1
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