Accommodation Management in the Hotel Sector

Accommodation
Management in the
Hotel Sector

Contents
INTRODUCTION.................................................................................................................................3
MAIN BODY........................................................................................................................................3
P1 Determine the size and scale of accommodation services in hospitality industry.........................3
P2 Assess the different forms of ownership which is available in accommodation services..............4
P3 Explain the roles, grading, classification system and online review sites play when customers
look for booking accommodation......................................................................................................5
P4 Determine functions of front office in organisation within a variety of accommodation services.
...........................................................................................................................................................6
P5 Explain the roles of front office department in organisation.........................................................6
P6 Review the roles found in department of housekeeping department in organisation....................7
P7 Explain significant of forecasting linen stock and other guest supplies to ensure adequate supply
to meet demand.................................................................................................................................8
P8 Assess the importance of interrelationship between housekeeping department with other
departments in context to selected organisation in order to provide better quality provision and
services..............................................................................................................................................8
P9 Determine the importance of scheduling maintenance or repair work to reduce disruption to
customers...........................................................................................................................................9
P10 Explain the importance of security in context to selected organisation....................................10
CONCLUSION...................................................................................................................................11
REFERENCES....................................................................................................................................12

INTRODUCTION
Managing accommodation is the services where services are given by various types of
accommodation in which they have to provide various services to their customers. The main
importance of managing customers is to attract and target different types of customers in
hotel. In this report Travelodge hotels is taken as base company. Travelodge hotels are a
private company which is operating different hotels in hospitality industry. They are
operating in United Kingdom, Spain and Ireland. This is the largest hotel in United Kingdom
and has 570 hotels which include 500 hotels in United Kingdom, 11 hotels in Ireland and 5
hotels in Spain. In this report, it includes size and scale of accommodation services and
various types of ownership. There is different rating system and online review is one of the
most important factors and there are different types of functions and role of front office
department. There are different roles of housekeeping department and interrelationship
between other departments. There are importance of scheduling and maintenance or repair
work and various importance of security in context to selected hotel.
MAIN BODY
P1 Determine the size and scale of accommodation services in hospitality industry
Accommodation is defined as where hotels provide the facility of rooms, lodge and
premises so that they can give a place to customers to stay, eat, sleep and many other
facilities is provided by them. In hospitality industry, there are different accommodation
which includes hotels, motels, hostels, resort and other accommodation (Alrawadieh and
Alrawadieh, 2018).In other words, it can be said that where they serve their customers by
providing various facilities in their places. The size and scale which means there are different
types of hotels according to groups of customer where there is similar type of facilities, goods
and services are provided which are mentioned below:
 Word class service: This type of service is offered in luxury hotels because they provide
different facilities. The facility provided by them such as high quality restaurant with
different types of food, lounges, facility of private dining, valet services and other

facilities. This type of luxury hotels mainly target on political party, celebrity and rich as
well as wealthy customers. The employees working in word class service is approx.
1,20,000 employees. As for example, Hotel Marriott have 1, 21,000 employees working
in there hotel as per the current report.
Mid -range service: This is another type of service which target travelling people in large
segment. In mid-range services the three and four star hotels are included and provide various
facilities which include room service, food and beverages, entertainment zone and many
other facilities (Brown and et. al., 2018). In context to Travelodge hotels ltd, provide mid-
range services as they provide various facilities and have 500 hotels in United Kingdom. As
per the current report Travelodge has employed till the year 2020 is 11,000 employees in
organisation.
 Budget and limited service: This type of hotel provides budget rooms, foods and other
facilities. But they provide limited services as they do not include extra and additional
cost. They only give clean and comparably room in minimum price. The last is budget
and limited services which means that they have less numbers of employees as they are
operating at small scale. The number of employees working in this type of hotel has 10-
20 employees.
The hospitality industry in UK refers to the food and accommodation services industries. It
includes various cafes, bars, restaurant firms, catering hotels and other accommodation
sectors. In 2019, the hospitality sector contributed 250 9.3 billion pounds that is gross value
added to the UK economy and there is 3.0 % of the total UK economic impact. In the time
period of three months to September 2020 there have been 2.38 million jobs at are developed
in the hospitality sector UK that is representing 6.9 % of the total UK employment. Apart
from this there have been 223045 hospitality businesses in UK as per data offers January
2020, 3.7 percent of all UK businesses. Apart from this there has been one 137225 employees
that is 10% of total across UK. Apart from this hospitality businesses represent three to five
percent of business in each region and country (Hospitality industry in the UK, 2020).
Hospitality industry in United Kingdom is dynamic it is combined of international and
domestic brands that are sharing high competition. The hospitality industry has recorded