Appraisal of Guest Service Experience

Appraisal of guest
service experience

INTRODUCTION
Service industry is that industry where there is no manufacturing only providing services
to the customers. Service industry includes customer service, transport and food service.
Marriott hotel is an American hotel which is providing hospitality services from 1927.
Hotel is providing room service with the excellent rooms and restaurant services with the
excellent quality of food. Marriott is providing security to the customers of the hotel and
proper security is maintained in the rooms of the hotel. Marriott is also providing trans
port facilities and with proper customer service.
Report in consisting of an appraisal of guest service experience and strategies to improve
the guest services. Strategies would include feedback and reviews of the customers
regarding the services provided by the hotel.

Cont....

Cont...
Plan must be implemented in that way where the employees are not demotivated from the
reviews of the customers. Employees of the hotel must be motivated to improve the
performance of the work and reports have to be made to record the performance of the
employees. It must have positive impacts on the employees of the hotel for effective
working in the hotel. Performing of the plan must include the implementation of the
effective plan in effective way which would increase the goodwill of the hotel.