Effective Communication in Business
Added on 2020-06-04
18 Pages5605 Words92 Views
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The DevelopingManager
Table of ContentsINTRODUCTION...........................................................................................................................2TASK 1............................................................................................................................................21.1 Different management styles.................................................................................................21.2 Leadership characteristics.....................................................................................................41.3 Evaluate communication process in selected business.........................................................51.4 Analyse organisational culture and change in selected business..........................................7TASK 2............................................................................................................................................82.1 Own management skills performance...................................................................................82.2 Analyse personal strengths, weaknesses, opportunities and threats.....................................92.3 Set and prioritise objectives and targets to develop own potential.....................................10TASK 3..........................................................................................................................................113.1 lead and motivate a team to achieve an agreed goal or objective.......................................113.2 Managerial decisions on agreed goals and objectives and recommendations toimprovements............................................................................................................................13TASK 4..........................................................................................................................................134.1 How own managerial and personal skills will support career development.......................134.2 Career development needs, performance and future needs to produce development plan.14CONCLUSION..............................................................................................................................15REFERENCES..............................................................................................................................16
INTRODUCTIONA person who is responsible to manage and control the departments of organisation iscalled as manager (Larman, 2012). Organisation's phenomenon is made of multiple layers likeHR department, finance department, administration department, Management, etc. To operateand administrate these departments, skilled and knowledgeable persons are appointed as amanager in organisation. This report is designed subject to developing manager. BritishHospitality Association is an organisation which is aligned in hospitality and tourism business inthe UK. Manager’s roles and responsibilities, different styles of management and their efforts arehighlighted in this report. There are own roles and responsibilities of managers are described inrespect of organisation goals. Personal development needs and managerial or personal skills aredefined in respect of career development. What are the major roles and responsibilities ofmanagement trainee and managers in managing the departments and levels of organisationdescribed briefly in this report. How managerial skills help in making decisions, plans andstrategies are also explained by practical examples.TASK 11.1 Different management stylesImportance of management and operation in organisation has become increased in thepresent scenario. Management is considered as an art in business operations. There are varioustypes of businesses found in organisational context like manufacturing industries, retailindustries, service providing industries, hospitality and tourism industries etc. All these industriesdiffer on the basis of their business activities, culture, trends and nature. Management styles alsodiffer as per different structures of the organisation (Jones, Jones and Del Campo, 2013). Scopeof managerial skills and management department in hospitality and tourism sector is found to begreater than any other business types. Below are some management styles defined withcomparison:AutocraticDecisions are made unilaterally and without any further helpsfrom skilled and experienced sub ordinates. ConsultativeCommunication remains essential in this style of management;feedbacks and interest are kept on priority while taking importantdecisions and making plans. 2
Persuasive This management style involves sharing the characteristics andskills with autocratic manage. Control and supervision remainonly in the hands of persuasive manager. The major differencebetween autocratic and persuasive managers is that persuasivemanaged spends more time with its employees and subordinateswhile working and making plans and strategies.Democratic This management style gives opportunities to employees thatthey also can participate in decision making process.Communication varies in various directions in this managementstyle (from leaders to employees and employees to leaders).ChaoticThis is one of the modern styles which allow employees to takecomplete control over the decision making process (Johnson andet. al., 2013). Most of the innovative and influential companieshave adopted this management style in their management andoperations.Laissez-fireEmployees use their own skills and ideas in managing andoperating the functions of business. Managers and leaders playback seat roles and provide guidance when employees need helpand support.Management by walkingaround (MBWA)Managers are the good listeners in this management style. Theyanalyse the operations of business and try to get muchinformation and data regarding challenging situations. Managerlistens the feedbacks and concerns of employees carefully tomake effective plans and strategies.Asian paternalisticThis management style is alike consultative management style.Managers take their decisions in respect of employees andbusiness. This management style requires loyalty and faith ofemployees in managers. Workers are motivated by givingexamples of East Asian workers which are considered as world'shighest number of hours per week. 3
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