Human Resource Management Practices

ASSIGNMENT: HUMAN RESOURCE MANAGEMENT FOR
SERVICE INDUSTRIES
STUDENT NAME:
STUDENT ID:
PROFESSOR NAME:

Table of Contents
Introduction......................................................................................................................................3
Task 1:.............................................................................................................................................3
1.1 Analysis of the role and the purposes of the human resource management in the hospitality
industry............................................................................................................................................3
1.2 Justification of human resource plan based on the analysis of the supply and demand for the
hospitality industry business............................................................................................................5
Task 2:.............................................................................................................................................6
2.1 Assessing current state of relations in employment relations at hospitality industry................6
2.2 Discussing employment laws that influence human resource management in hospitality
industry............................................................................................................................................8
Task 3:.............................................................................................................................................9
3.1 Discussing a job description of a person for hotel industry job................................................9
3.2 Comparing the process of selection in different service industries.........................................10
Task 4.............................................................................................................................................12
4.1 Assessing the contribution of training and development activities.........................................12
Conclusion.....................................................................................................................................13
Reference list.................................................................................................................................14

Introduction
The assignment deals with all the prospects of the human resource management. The studies
have been conducted considering the Hilton Hotel Worldwide. The author has been assigned the
role of a trainee human resource management manager at the hotel. To carry out the above-stated
role successfully, a thorough organizational study was conducted considering the key elements
of the human resource department. The investigation is based on the explanation of the role and
purposes of the human resource management in the Hilton Hotel Worldwide. The study moves
on to understand various employee relations and their impact on the service provided to the
customers. Various laws have also been related to the current scenario of the organization.
Thereafter, the employee selection procedures and recruitment have also been studied in details
with a complete understanding of the training given to the employees of the organization.
Therefore, the development of the Hilton Hotel Worldwide in terms of the service of the
organization has also been assessed. A secondary method of data collection has been involved
while the preparation of the assignment. It includes the study of a number of case studies on the
company. The hospitality services have been studied and their extent of success have been
analyzed in terms of customer satisfaction.
Aim
The unit aims at the understanding of the human resource management and the various roles
involving the human resource managers. The study focuses on the understanding of the
employee-employer relationship and the associated laws, the recruitment procedures and the
training programs. Therefore, the study relates the above-stated things with the development of
the organization based on the customer satisfaction.
Task 1:
1.1 Analysis of the role and the purposes of the human resource management
in the hospitality industry
The human resource management (HRM) is the term that is used to describe the formal system
that has been devised for the proper management of the people that are associated with the
organization within the organization (Bratton and Gold, 2012). The responsibilities of the human

resource management can be categorized into three major parts such as the recruitment of staffs
into the organization, the employee compensation strategies and designing or defining of works.
The understanding of the human resource management in the hospitality industry needs a
detailed discussion as it covers a huge range of services. As opined by (Kramar and Syed, 2012)
the first and foremost point that needs to be discussed is the planning of the strategies that are
needed to be taken to handle the staffs well. This must be done with a broader aspect of
satisfying the customers or the clients with the best services. Thereafter, the human resource
managers need to deal with the recruitment processes (Holm, 2012). The recruitment and the
hiring process includes various steps such as selecting of the candidates on the basis of merit as
well as the talents. Along with the recruitment process of the organization, the human resource
management must also look after the contracts regarding the employment. There must be some
proper guidelines for the employers that they need to understand and abide by in order to carry
on their employment in the organization. However, it is also in the human resource department
that decides the deployment of the employees while finding to violet the company norms. The
human resource managers (Bach, 2005) must also do the training of the employees. The training
must be updated to the level that helps the organization to have the highest output through highly
efficient customer service. Another important role of the human resource management is to
coordinate the benefits of the employees to the employer. Here, it is highly beneficial for the
company when proper suggestions are given by the human resource department in order to
maintain a healthy relationship between the employee and the employer (Torrington, 2009).
It must be always kept into consideration that a proper coordination is maintained between the
HR professionals that would account for yielding high performance through highly skilled
employees. To ensure this the HR professionals must ensure that the employees are provided
with proper training (Holmes, 2013). They should also have a complete discrete knowledge
about their responsibilities. This prevents any confusion and therefore, increases the efficiency of
the workers.
According to (Beardwell and Claydon, 2007) the HR professionals must be very efficient in
managing the budget and distributing them among the various activities of the organization.
Higher yield of the organization in terms of the hospitality service, however, must be the main
objective behind the steps towards betterment.