Leadership Styles and Organizational Performance

This assignment delves into the impact of different leadership styles on organizational performance. It requires students to examine scholarly research, compare and contrast various leadership models (e.g., transformational, transactional, autocratic), and analyze how these styles influence key organizational outcomes such as employee motivation, productivity, and innovation. Students are expected to synthesize their findings and draw conclusions about the most effective leadership approaches for achieving organizational success.

ORGANISATIONAL
BEHAVIOUR

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Comparing and contrasting the organisational structure and culture of CAPCO with
another organisation....................................................................................................................3
1.2 Impact of CAPCO’s structure and culture on the performance of its operations.................4
1.3 Factors that influence individual behaviour in CAPCO.......................................................5
TASK 2............................................................................................................................................6
2.1 Effectiveness of leadership followed by CAPCO and Broadridge:-.....................................6
2.2 Organisational theories have influence on the practise of management...............................7
2.3 Evaluating the different approaches to management used by CAPCO and Broadridge.......7
TASK 3............................................................................................................................................8
3.1 The impact of leadership theory on the employees of Capco during the change process.....8
3.2 The applicability of various motivational theory at workplace............................................9
3.3 The necessity of understanding and applying motivational theories within the workplace
...................................................................................................................................................10
TASK 4..........................................................................................................................................10
4.1 Explaining the nature of groups and group behaviour within CAPCO and Broadridge.....10
4.2 Factors that may promote or inhibit the development of effective teamwork within
CAPCO.....................................................................................................................................11
4.3 Evaluating the impact of technology on team functioning within CAPCO........................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Organisational behaviour is defined as a working environment developed by the
managerial aspects that includes the high level managers and superiors which creates a better and
effective set of nature, functioning and effectiveness among the entire group of employees and
workers. It is necessary for an organisation to implement a professional working environment in
their departments and overall business premises. This would help them in achieving greater set
of success and mark strong presence in their concentrated market. The main purpose of
developing a professional environment in the business is to implement proper and effective
structuring for executing the entire kinds of business operations and functions (Abualrub and
Alghamdi, 2012). It is highly beneficial in accomplishing the set of desired objectives that are to
be addressed by the organisational team by completing the assigned task in a systematic manner.
The report is providing information about the significance, structuring and implication of
organisational theories that are to be addressed and evaluated by a business in order to become
an effective person to direct the business to a greater level of achievements. In addition to this,
the report is based on the working of CAPCO which is one of the leading company in financial
sector which has employed over 2000 persons in international market.
TASK 1
1.1 Comparing and contrasting the organisational structure and culture of CAPCO with another
organisation
Organisational structure and culture of CAPCO
It has been ascertained that CAPCO has developed its organisational structure as the tall
hierarchical levels where the managers are attaining the power to control the employees'
performance in the business task assigned to them. The CAPCO's employees are forced by the
managers to identify and implement effective ways of work execution and gain better set of
results. This supports the entire groups of employees and workers in maintaining a professional
working environment within the enterprise (Agarwal and et.al., 2012). In addition to this, the tall
hierarchical composition generally adopts and developed the environment of power culture. This
acknowledged the managers with the power of making strategical decisions and setting up
actions for their subordinates. On the contrary, the employees of the cited organisation are also

allotted with the ability to take effective decisions while executing the business operation which
are assigned to them.
Organisational structure and culture of Broadridge Financial solutions Ltd
It has been addressed that the organisational structure of Broadridge company is
developed and constructed as per the flat hierarchical formation. According to this, the entire
team of management and their departments are controlled by a group of managerial aspects
which are generally known as the directors or the owners of the company. In this kind of
structuring the members are generally placed at a single level within a specific department. As
per this structuring the organisational members are managed and sorted in an effective manner
(Bhatti and et.al., 2012). This allows their managers to take frequent decisions by determining
the possibilities of results. By this, the management team are able to build up the effective set of
role culture which specify that the organisational managers play a crucial character in their
organisation structure.
Similarities between two organisations
According to the stated information in context of both the cited enterprise which defines
their organisational structures adopted by them, it has been observed that both of them are
effective, strategical and culture based working as per their business. The specified structuring
has helped their management to gain greater set of achievements and lead the market. Thus, it
gives high form of encouragement to their employee in a manner to enhance the level of ability
for creating professional relations among the managerial aspects and other related authorities
(Du, Swaen, Lindgreen and Sen, 2013). Both of them have a distinct set team structure and
organisational culture which helps them to serve business with increased profitability and
productivity.
1.2 Impact of CAPCO’s structure and culture on the performance of its operations
As per the organisation structure and team culture of CAPCO, it has been ascertained that
the members of the management are having great form of efficiency in leading the business to
greater heights and mark better presence. The organisation structure adopted by the team is tall
hierarchical formulation and the culture implied by the team is the power culture. Moreover, the
main purpose of implementing the tall structure and power culture is to gain better results and
overall business achievements from the entire set of organisational functions and operations.

This has helped them to attain large part of the market share and mark better and effective
presence in the aimed market (Farndale, Hope-Hailey and Kelliher, 2011).
Furthermore, the impact of the CAPCO's structure and overall culture can be assessed by
the level of results and objectives addressed by the company after implementing the stated plan
of structuring and adopting the cultural aspects. CAPCO is highly known for providing better
services to their aimed clients and maintain their relation with the elements of market. This can
be evidenced by the following aspects which resulted in increase in their performance
operations: Communication – CAPCO's main purpose of implementing a tall hierarchical structuring
and power culture was to develop a stronger connectivity among their employees and
workers with their superiors and managers. These implications have helped the
organisation and their management to mark productivity and profitability. The
performance of their individuals have highly gained with the rising level as the effective
form of communication has helped their management to deal better form of business
functions (Giltinane, 2013).
 Decision-making processes – CAPCO's has followed tall hierarchical structuring and
accordingly, grouped their team members in their respective departments. Every
department and team has their own manager which is empowered to take decision in its
own team. This enables them to take strategical actions by communicating their action
plan with the other managers in the departments. This functions helps them to reduce the
level and possibilities of attaining negative results.
1.3 Factors that influence individual behaviour in CAPCO
Impacts of Personal factors Efficiency – It is ascertained that both an individual capabilities and overall efficiency is
the main factor that affects its nature and overall behaviour to work in an organisation.
The level of skills, experience and the entire set of attributes are the personal elements
that generally develops the base of efficiency (Iqbal and et.al., 2012). The form of
efficiency is highly linked with the individual's functioning and capabilities of executing
the task in CAPCO. Powers – The behaviour of an individual is directly linked with their job positions and
power allotted by the organisation. It is defined that a person has a specific set of powers

over their position and the level of empowerment describes the form of organisational
behaviours.
Impacts of Organisation factors Relation with the managerial aspects – This is the main organisational factors that is
highly connected with the source developing effective and professional behaviour among
the individuals. In that case, an individual's relations with their peers, subordinates and
superiors defines their organisational behaviour (Kooijman, 2010).
 Motivation – It is addressed that there are various factors which influences an individual's
behaviour over their organisation. The force of motivation marked by the management
team of CAPCO is responsible to drive the direction of behaviour among an individual. It
includes the process of adopting reward system, leadership trait, training and
development methods, etc.
TASK 2
2.1 Effectiveness of leadership followed by CAPCO and Broadridge:-
At CAPCO
The CAPCO follow the autocratic, democratic leadership style. The autocratic style was
followed at the top level management. The effect of autocratic leadership is that in this leader
will take decisions on their own without talking to anyone. This style is effective when leaders
has to take quickly decisions they can take. The democratic style was followed at middle level
management. Effect of democratic style is it involves all workers when they have to make
decisions. In this style the workers share their ideas whatever ideas they have due to which the
management have large number of ides which they apply and make success (Latif, Baloch and
Khan, 2012). The effectiveness of both the leadership style which was followed at CAPCO is
that there is involvement of both the worker and leader. The worker was also feels happy
because their ideas were invited by the leader. But when leader has to make fast and quick
decisions they easily made the decisions because they also follow the autocratic leadership style.
At Broadridge
Leadership style follow by the Broadridge is Laissez fair leadership. In this leadership the
leader do not do anything they give all their work to the workers. They give advices only when
they need otherwise they would not interfere in any kind of work (Lawson, 2012). The

effectiveness of this leadership is that only when the workers have good skills and they can do
their work on their own without consulting to anyone and gives a company more profit and better
productivity. But this style not working when the leaders are not good and they are not self
managed. This style give fruitful result when the leader takes regularly feedback from the
workers about their work and monitor to them when they needed. So workers do effectively well
and goals should be achieved on time (Dietrich, 2016).
2.2 Organisational theories have influence on the practise of management
The influence of human relationship on practise of management is that due to this theory
when workers achieve their goals they should reward them. The productivity should increase due
to this theory. The innovation was increased because workers make the independent decisions.
As theory focuses on leadership, communication, motivation due to which all the communication
in the management has been done which is a part of the practise of management. The impact of
the scientific management on practise of management is that as this theory says that focuses on
the labour productivity, efficiency should also be increase, divide the work in the part due to
which a strategic planning has been created and all the goals should be set at the time (Lian and
Tui, 2012).
Due to this a proper authority and responsibility should also be given to workers in which
they are capable. The scientific theory deals with the labour, workers and employers and controls
the all kinds of stress in them which is very essential for any kind of management because if they
all are stressed they don do the work and the productivity should not increase and increasing the
productivity is an important aspect of management (Madden and et.al, 2014). The management
practise is also that there should be an open management in all are invited to share their ideas by
human relation and scientific management the workers were treated very good and they give you
a respect for it and all the policies should be clearly made by this theory.
2.3 Evaluating the different approaches to management used by CAPCO and Broadridge
From the above study, it has been analysed that, Deming's management strategy help the
Capco in order to expand their business across the world (Debusscher, Hofmans and De Fruyt,
2015). Furthermore, this approach helps the company in enhancing the overall productivity as
well as performance at each stage. Apart from, that, at the time of implementing a change in the
entire culture, cited company faced major issues and challenges. It requires huge cost and
expensive management tools while implementing a change. In addition to this, it requires high

training costs, infrastructural improvement costs and team development costs, due to any type of
installation in the Concerned organisation.
On the other hand, Broadridge focuses on implementing system management approach,
with a motive to attain desired set of company's goals and objectives within the standard time
frame. Therefore, implementing of this approach, helps in bringing fascinating benefits to the
company. This assists the company to critically and effectively analyse organisation as a whole
in a effective manner. This includes various departments such as production, HR, marketing and
finance departments (Kor and Mesko, 2013). The system management approach assist to
undertake and implement a suitable corporate decision. In order to achieve this, it is necessary to
properly examining and evaluating the major consequences of such corporate decision on
productivity and performance of the entire entity.
Therefore, this approach will help the company in developing and building an integrated
plan of action towards path of closely, in order to achieve leading heights of company's success.
While implementing the mentioned approach, Broadridge will face many challenges.
Furthermore, the concerned entity has effectively able to overcome its major drawbacks. The
concerned company is now capable enough to manage its entire internal as well as external
functions (O'Driscoll and Bernhard, 2011). This result in it enables the company to maintain a
strategic and competitive position in the vast international economies.
TASK 3
3.1 The impact of leadership theory on the employees of Capco during the change process
Leadership style – It is a kind of attributes and personalties of an effective leaders which
defines its ability to lead its team by specifying a positive direction and a structure of completing
the business operations. The adaptation of leadership style helps the leader in focusing its
efficiencies on achieving better opportunities and set of desired targets. Leadership style plays a
great role in the motivation of the employees of an organisation.
 Leadership style of CAPCO's leader - In order to have better success in the market it is
necessary for management of CAPCO to have effective understanding in regard to impact
of leadership theory. It means it is also significant for business firm to have changes in its
leadership practice according to needs of employees.

◦ Moreover, the further changes in the operational activities is also needed be
implemented as per needs of customers. Changes can be in terms of technology,
organisational structure, process and strategy (Allio, 2013).
◦ With an improved focus on changes in policies the company may have advancement
in productivity of the workforce. Changes in Capco are also beneficial to have
accomplishment of operational activities at very low cost. Currently business firm is
more focused towards autocratic leadership style that does not allow members to have
effective sharing of information. It decreases the morale of workforce.
 Management may have changes in leadership style and focus on democratic leadership
style. It will allow members to share information with each other and overcome number
of issues in optimistic manner.
◦ It will have direct positive impact on the organisation which will lead business to the
impressive level of success. During the change it might be possible that the employee
may not provide support to change so with an assistance of democratic leadership
style the management of Capco can share information about the significance of
change (Buchanan and Huczynski, 2010).
◦ For example, the company is focused towards autocratic leadership style then it might
be possible that the manager will not able to have good relationship with its
employees. It may also loose the morale of employees and create issues for business
entity. However, it will provide benefit in regard to take quick decisions in conflict
situation.
◦ Challenges can be overcome in desired manner to meet organisational goals and
objectives. Democratic leadership style will also allow members to take decisions in
appropriate manner by analysing diverse factors that may affect overall business in
negative manner.
◦ Therefore, employee will be allowed to take decision within the provided area of
authority. The increased involvement of members in organization will make easy for
management to influence employees towards new changes etc.
◦ It has also been noticed that the overall performance of managers can also be affected
due to changes in leadership style. For example, budget allocated to the members
without discussion with members may influence overall working of organisation.

◦ It means it is significant for manager to have better opportunities in the market by
having effective focus on leadership style. Organisation can also have improvement
in work culture by focusing on laissez -faire style. It can be accessed where employee
are free to take decisions.
◦ It means the morale and flexibility aspects can be improved. However, if employee's
are not having appropriate knowledge about subject then it may affect business in
negative manner.
3.2 The applicability of various motivational theory at workplace
Motivation – It is kind of human phenomenon which helps them to improve their working
nature and behaviour by promoting their ability and capabilities to attain better information from
the business operations and functions assigned to them. Motivation of employee has direct
impact on the attitude and behavioural aspects.
Motivational theory – The theoretical approach and strategy that helps them in
accomplishing better targets in their business and achieve better targets. It directs of engagement
between the individuals and related aspects. A motivation theory is considered as one of most
significant aspect for the organisation because it helps in meeting key needs of employees.
As per the detailed study, By having an access to motivation theories the management of
Capco can meet goals and objectives in appropriate manner. In respect to Maslow's need of
hierarchy can be used by the organisation to enhance the motivation among workforce. With an
assistance of this, the specific requirement of employee's can be influenced (Lussier and Achua,
2009).
Maslow's hierarchy of needs theory
Theory is classified in factors like physiological, safety, social, esteem and growth. By
having ensurement in regard to factors the satisfaction level can be enhanced because it has
direct influence on the commitment of workforce. Maslow theory indicates that the employee
needs cover at different levels so until the member does not meet previous need further
improvements can not be accomplished. Ensuring on five elements of theory the Capco
employee's morale can be boosted to meet objectives (Mann, 2011). During application of
approach the management need to satisfy all employee's needs in respect to work conditions and
safety. Along with this, the effective focus on building strong culture is also essential because it

helps in meeting key goals and objectives. Self actualization is considered as factor that may
enhance morale and provide better growth opportunities.
Herzberg two factor theory
On the other side, the Herzberg motivation theory mainly focuses on two key factors to
enhance the morale of workforce. Classification of factors can be as motivators and hygiene
factors. It has been noticed that the motivators have relation with job and satisfaction among
employee's. However, the hygiene consider elements that may not cause dissatisfaction among
members (Buchanan and Huczynski, 2010). It means with an improved focus on herzberg
motivation theory the productivity of Capco employee's can be enhanced in diverse manner. In
order to maintain hygiene factors the management of Capco need to ensure about quality,
monitoring, organisational policy, job security etc. On the other side, motivation standards can
be accomplished by focusing on promotion, opportunities, personal growth, responsibility, etc. In
addition to this, hygine factors such as safety and adequate remuneration also need to be consider
in appropriate manner. Motivator factors such as recognition and responsibility satisfy the need
for growth.
McClelland’s achievement motivation theory
The concept of theory is based on motivating an individual to address greater
achievements and success in their business operations, as the results of such functions would
define its future aspects and overall accomplishment. It states that achievement is critical to
growth and success. The theory is based on intrinsic drive and external pressure to imporve the
level of motivation in the employees. This trait could be exploited to increase motivation within
the organisation by providing some feedback system, linking, remuneration to performance,
increasing responsibilities' levels, etc.
3.3 The necessity of understanding and applying motivational theories within the workplace
Role of manager – A manager of an organisation is highly responsible to execute each
and every task defined under their position. It is ascertained that an effective manager is liable to
perform and achieve better operations in their enterprise by maintaining the efficiency level of
their employees.
 Motivation theory for gaining better performance

◦ It becomes very important for CAPCO to understand the core significance of
applying and implementing the practices of motivational theories within its workplace
in order to gain tremendous increase in its overall productivity and performance in the
hyper competitive international market.
◦ In accordance with this fact, the said entity lays its major concern over undertaking
the practice of Maslow's Need Hierarchy Theory with a view to gain the highest level
of employee job satisfaction and enjoyment within its organisational structure
(Mendes and Stander, 2011).
◦ The importance of such motivational theory within the workplace of CAPCO benefits
the company to gain tremendous advantages in a significant and impressive way.
Some crucial benefits of the concerned motivational theory is explained as follows-
◦ Low staff turnover- By accomplishing the major needs and requirements of
individual employee within the corporate workplace, CAPCO is able to retain the best
and eligible candidate within its organisational structure which in turn results the
company to increase and enhance its performance in the increasingly competitive
business environment.
◦ Highly motivated and committed employee- The another crucial advantage of
applying Maslow's Need Hierarchy Theory is that it benefits the organisation to gain
a strong sense of employees job satisfaction, trust, loyalty, confidence and
commitment towards achieving the leading heights of corporate success within the
standard time frame (Nafei, Khanfar and Kaifi, 2012). Apart from this, by
accomplishing the demands of its employees, CAPCO is also able to boost the morale
of its entire workforce which allows them to work hard with full dedication towards
achieving the company's success in a successful and appropriate manner.
 In addition to this, one of key duty of manager is to have effective use of diverse theories
so that overall performance can be improved. By having an improved focus on herzberg
factors the motivation and overall productivity also need to be improved so that goals and
objectives can be accomplished in appropriate manner. Number of positive changes also
need to be implemented by the manager in order to ensure that business is having various
opportunities in the market. Through accessing various techniques the customer loyalty
also need to be improved by the manager.

TASK 4
4.1 Explaining the nature of groups and group behaviour within CAPCO and Broadridge
Group – Groups are formed by two or more people with having different skills as well as
variety of different people. To achieve business goals and objectives, employees work together
(Van Wart, 2014). Different types of people work together by using their skills, experience in the
work, with a motive to deliver a project. Group dynamic can be defined as effective
communication among the members of a group. Groups are divided into different parts such as
formal group, that is systematic grouping of people that are formed according to needs of the
company, the other is informal group, this is formed with a motive to achieve the goals of the
company. There are two major functions of groups
which are generally witnessed in the formal and informal groups of organisation:
 Achieving Task – The activity of collecting information, making decisions etc.
 Maintaining standards – It includes the process of maintaining standards, implementing
setting, clarifying actions, cooperating work, etc,
In context to Capco, both types of group are exist in order to achieve the targets of the
company. These groups help to understand the given task and also give different ideas and
suggestions which are required to complete task of the company (Popper, Shalit and Zakay,
2010). There are different stages that are covered to understand the crucial behaviour of the team
such as: Forming :- The first stage basically starts with formation of group. In this all the
members come together and introduce each other. Storming :- After introducing, the team members come together and try to cut down their
issues by the common understandings. This help them to develop an effective team for
the completion of the company's task. Norming :- In this stage, all the team members start sharing their ideas and suggestions
with each other. This helps them to solve their problems and make their way of task clear
and well defined.

 Performing :- After covering the stages, the last stage is all the team members have to
perform their task according to their mutual decisions and understandings and finally
achieve the goals of the CAPCO company (Blanchard, 2010).
With regard to the above explanation, group behaviour can be defined as the behaviour of
people of a group which is related with the psychological process of every individual. Further,
the behaviour of group members of CAPCO is optimistic which lead to formation of group
cohesiveness. Members are focused towards human resource approaches that provides ability to
meet sustainable development. Coordination among members is considered as key aspect that
provide better opportunity to meet goals and objectives. Aggregate functions perform a variety of
actions such as data collection, coordination, performing activity, evaluation, etc.
4.2 Factors that may promote or inhibit the development of effective teamwork within CAPCO
Team work – A teamwork is a set of activity which is refined, defined, completed and
executed by each and every member in a manner of working together and building up effective
ways to completing the entire assigned function.
 In that context, the following are the elements that are accountable to inhabit or promote
the effectiveness of team working in an organisation:
 In personal aspects
◦ Physical factors – The present set of abilities and skills defines the personal attributes
of an organisational individual. It creates a link with their overall efficiency to attain
better achievements by executing the assigned targets.
◦ Social factors – It is significant for management to build better relation with team
members so that unity aspects also need to be developed. It is beneficial to have
improvement in team working and leading business to impressive level of success. If
cohesiveness is not appropriate then business firm may face critical issue. In organisation
◦ Leadership – It is ascertained as one of the most impacting factors that is highly
capable of affecting the entire set of potentiality and performance among the team
members (Kinzler-Norheim, Dennis and Bocarnea, 2010). As specified that an
effective leader mostly follows a strategical and impressive leadership style which
assist them in developing better business functions. They are highly responsible to
lead the team in a greater form.

◦ Strategy – In order to gain profitable and productive team working, the organisation
should implement a specific set of strategy that enables them to produce as per the
specified and defined stages and structure. This assists the team members to
determine their way of working and the addressing the kind of organisational
objectives they likely to execute the business function.
4.3 Evaluating the impact of technology on team functioning within CAPCO
In the present hyper competitive and increasing business market, each and every
corporate entities are laying their significant concern over maintaining their pace with the major
technological advancements. Doing this allows them to establish their prominent and winning
edge in the international market thereby gaining a strong and positive brand recognition across
the globe. With regard to this context, the aspect of technology and its crucial impact on the
organisational success is showing an increasing trend (Lussier and Achua, 2009). Apart from
this, the aspect of technology also plays a vital role in the functioning of team working within the
organisation and allows the company to increase and enhance its productivity and performance
in the tough traded business environment.
In lieu of this fact, the significant impact of technology on the team functioning within
CAPCO is discussed as follows- Fast and easy communication- The advanced technology helps CAPCO to deliver fast
and effective communication within its team members by using emails, upgraded
software or telephone as their major source. This allows the company to avoid the spread
of rumours and helps to render the relevant information in an appropriate and fast way. Minimizes delays in work- The impact of technology on team functioning also reflects
the minimization of work delays. By fast and easy communication, the concerned entity
is able to deliver the appropriate information related to company's objectives to its
employees and other staff in a highly suitable way. This allows CAPCO to reduce its
work delays and achieve the desired set of targets within the standard time frame (Thal
and Lo, 2013).
 Reduces major error- Technological advancements allows the said organisation to
reduce the overall errors in its work by making effective use of advanced and updated
technology in a highly significant way (Germano, 2010).

 Team morale- By having an use of technology the business firm can have sustainable
development because it also have direct impact on the morale of human resource. It is
beneficial to have various improvement and meeting goals.
CONCLUSION
The aforementioned report explained the study of group and individual performance in
context to Capco. Furthermore, it concluded that, to make efficient business organisation, Capco
applies concept of organisational behaviour in its workplace. With the best management capacity
and formation of the company, Capco can benefit the company. Apart from that, this report also
gained detail understanding about culture and structure of Broadridge. To increase the
productivity and profitability of the company, management is trying to motivate the employees.

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