Employee Relations and Management Strategies

This assignment delves into the complexities of employee relations within organizations. It examines factors influencing workplace relationships, including management styles, legal regulations, and cultural norms. The analysis draws upon diverse research sources to shed light on best practices in managing employee relations, addressing issues like workplace bullying, performance management, and the role of human resource strategies.

EMPLOYEE RELATIONS FOR BUSINESS SUCCESS, UK
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Table of Contents
Introduction......................................................................................................................................3
1.1 Discussion and analysis of unitary and pluralistic frames of reference...................................3
1.2 Analysis of changes in trade union towards employee relations...............................................3
1.3 Role of the main players in employee relations.......................................................................4
2.1 Procedures to be followed by organisation should follow when dealing with different
conflict situations.............................................................................................................................5
2.2 Description of key features of employee relations in a selected conflict situation..................7
2.3 Analysis and evaluation of effectiveness of procedures used in a selected conflict situation
.........................................................................................................................................................9
3.1 Role of negotiation in collective Bargaining...........................................................................9
3.2 Impacts of negotiation strategy................................................................................................10
4.1 Assessment of impacts and influence of the EU on industrial democracy in the UK.........11
4.2 Comparison of methods generally employed to gain employee participation and
involvement in the decision making process in organisations.......................................................12
4.3 Impact of human resource management on employee relations.........................................12
Conclusion.....................................................................................................................................13
Reference List................................................................................................................................14
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Introduction
In a business organisation, healthy relationship between an employee and employer contributes
towards healthy business practices for the overall enterprise. It can be illustrated that presence of
strong relationship in workplace adds towards overall productiveness of the business enterprise
as a whole. Apart from that, it also promotes effectiveness, minimizes conflicts and increases
loyalty of the employees towards their organisation.
In top level business enterprises such as Marks & Spencer (M&S) The majority of operations is
mostly carried out in the retail sector. Strong employer employee relations in M&S reaps
sufficient amount of benefits associated to revenue generation. This study gives emphasis
towards analysis and determination of business policies associated to M&S. Apart from that, it
lays focus towards description of conflict situations in the workplace
LO1
1.1 Discussion and analysis of unitary and pluralistic frames of reference
Unitary frames
Factors associated to unitary frames generally begin from values. Assumption regarding
workplace conflicts is not directed between the employees as well as the managers. Conflict
generally arises from unorthodox practices. Initiatives as well as strategies must be directed an
such as way such that sufficient amount of conflicts can be able to get countered
Pluralistic frames
This frame is mainly directed toward division into specific sub groups. It consists of two
poerrfull subgroups. Each group deals with its own sets of loyalty. The main subgroups deals
with management and other such as trade unions
1.2 Analysis of changes in trade union towards employee relations
Nadiv et al. (2017, p.1140) illustrated that Alteration and changes in the policies of trade, trade
unions has made sufficient amount of changes to the structure of the enterprise as a whole.
Policies associated to Trade are passed by the British Government to make the trading systems
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better and helpful for all. Effects of trade unions results in more number of employees in the
business enterprises. It is offered sufficient improvement in wages policy not only just for the
employees but also for the workers as a whole. In enterprises such as M&S, it has also attracted
the socialist as a whole
The trade union was generally established on the month of May in 1831. In times of challenge
situations and outbreaks, many workers in the international business enterprises came down to
the streets for strike regarding wages. This incident gave an opportunity to the trade unions to
mobilize their operations at international levels. The main idea behind development of trade is
standing for support of the workers suffering from effects of unfavorable or bad working
conditions. The impacts associated to is improvement in work harmony and good employee
relations
1.3 Role of the main players in employee relations
Relations associated to employees generally refer to the management of relation among the
management and its employees. The factors which mainly controls this relationship are
established as follows
Employer and employee
Tansel et al. (2014, p.1261) commented that relationship between employer and employee is
perhaps the most important and vital factor in an enterprise. In business undertakings such as
M&S, initiatives are directed towards healthy relationship between employers and employees.
Methods of communication are key factor in this strategy. It is important for the employees at
M&S to follow and abide by its rules and carry out their work with utmost responsibility. The
employer at M&S expects its employees to be ready for facing the challenges and make use of
the opportunities. Employer plays an important role of offering safe and secure environment to
the employees, it also creates friendly and positive work environment. In M&S, it is important
for the employer to consider strategy associated with motivation to increase the moral and
confidence of the employees
Representatives and trade unions
In general sense, trade unions consists of groups of certain people, eager to provide workers and
employees certain rights regarding improvement and development of their working situations
and condition. In business enterprises such as M&S, impacts associated to trade unions helps
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improving and developing the relation between them. Both employers and employees in M&S
sufficiently enjoys specific rights and freedom which are mainly governed by trade unions
Collective bargaining practices
Collective bargaining practices in a business enterprise assure sufficient as well as equal rights to
the employees for bargaining as well apart from employers. In business and retail enterprisers
such as M&S, the employees gain sufficient amounts of rights and responsibilities to bargain
factors associated to work hours and payment. Sufficient amount of stress and emphasis is laid
towards practices associated to overtime work and payment. The trade unions help them in
placing their objectives
Unfair policies and practices
Devonish (2013, p.632) mentioned that The trade unions keeps regular notes and points
regarding various activities of the employer as well as the employees of any business
enterprise. In the venture trade unions keeps notes of any malpractice and attempts to resolve it
at the earliest. Any initiative from the employer's side which is regarded as unethical or against
the law is seriously punishable offering justice and safety to the employees meeting the needs of
the employers as well
LO2 (700)
2.1 Procedures to be followed by organisation should follow when dealing with
different conflict situations
Emergence of conflict situations is inevitable in business undertakings. The management of
Ventures and undertakings plays an important role of judging and analysing impacts associated
with conflict situations. Khoreva et al. (2017, p.30) opined that relationship between employees
and the management of business enterprises acts as one of the most important and crucial part in
the business enterprise.
In the business domain, sufficient initiatives are directed towards fixed employment of workers
In M&S, emergence and impact of conflicts associated to employment is generally taken under
serious considerations. Conflicts may arrive in the workplace due to co workers, between
employers and employees, among business partners of the others. It may arise as a result and
impacts of situation causes regarding payment and wages, employment decisions. It is
sufficiently important for the business enterprises to maintain appropriate workplace
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environment sufficiently healthy and easy understanding and development of mutual
relationships among employers and employees. In the business house, focus is directed towards
implementation of steps related to formal and informal considerations
Formal considerations
As per the formal step, resolution of conflicts is done by taking help from outside councilor or
mediator appointed by the team leader or the management to take a fair decision. The positive
impacts associated to this approach is that unfair decisions can sufficiently be gained without
speaking for anyone's side or taking side of anyone. The major constituents associated to this
approach mainly deals with arbitration in which both the concerned parties are bound to obey the
terms and conditions stated by third parties. This approach is mainly considered suitable among
all other approaches as it offers effective and decisions free from any bias.
Informal considerations
In informal considerations, the conflict is resolved without involvement and application of any
outside or third party. In M&S, a general procedure is obeyed and followed consisting of
determination of problem patterns, understanding the basic nature of the problem consisting of
analysis of nature and procedure towards problem solving procedures, development and
implementation of techniques and strategies towards problem solving practices. In M&S, the
strategies generally adopted towards resolution of conflicts. The strategies are as follows:
Compromise
in which one party decides to back off and step aside and compromise to the problem. It may
also happen that the other party accepts and understands the situation and hinders in creating or
increasing the conflict situation.
Development and promotion of effective communication strategies
In any situation, communication plays an important role in effective resolution of problems
including conflicts. In general sense effective communication and interaction between concerned
persons lays sufficient amount of importance in conflicts resolution.
In certain cases, it may happen that avoiding the problem simply can contribute towards conflicts
resolution
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Figure 1: Appropriate response to conflicts
(Source: herff.uk, 2017)
2.2 Description of key features of employee relations in a selected conflict
situation
Ntalianis et al. (2015, p.835) claimed that relation between employee as well as employers
impacts sufficiently lot towards improvement of business environment and organizational
practices as well. Healthy and favorable relation among the employers and the workers lays
sufficient amount of importance towards development and enhancement of the functions of the
business enterprise. The relations between members of the business practices and the
employment can collectively be met by resolution of conflicts by ensuring solution of all
conflicts.
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Emergence and development of conflicts situations may be offered sufficient resolution by
development of conditions of employees in a business enterprise, working hours and practices
corresponding to minimum wages with a certain time limits, incentives
The main aim of M&S with reference to the conflict situation is to provide sufficient amount of
rights and responsibilities towards its junior management teams and better working environment
and conditions. Minimum amount of power is to be given to the junior and senior management
teams, sufficient amount of protection and safety from work related exploitation. It is necessary
for the employees of the venture or senior management teams to avoid any situations which may
lead to conflicts. It involves giving sufficient amount of focus and attention towards
implementation of practices towards minimum disputes and conflicts. The main features
associated with employee relations are attributed to negotiation, collective bargaining,
grievances, and improper communication practices
Negotiation
The concepts associated with negotiation contribute a lot in dealing with conflict situations.
Understanding the situation properly mainly consists of analysis associated with outcomes and
negotiatiation to actively resolve conflict situation. As illustrated by Khoreva et al. (2017, p.30)
negotiation can only occur when one member of the concerned party accepts the situation
Collective bargaining policies
The policies associated to collective bargaining practises lays sufficient amount of emphasis
towards raising voices of employees regarding particular matters in terms of wages payments.
Employees in business enterprises raise voices for the groups
Ineffective communication practice
Teresa et al. (2014, p.610) emphasized that ineffective communication practices in a business
enterprises lays sufficient emphasis towards giving birth to conflict situations. Incomplete or
partial communication process may consist of incomplete or wrong messages. Ineffective or lack
of proper communication process may lead towards misleading or misunderstanding which may
promote conflicts
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2.3 Analysis and evaluation of effectiveness of procedures used in a selected
conflict situation
The prime focus and procedures associated with conflicts are mainly directed towards early and
timely resolution of conflicts. Apart from that efforts are mainly directed towards further
prevention of any work related disputes related to conflict situations. The first procedure
towards conflict resolution is negotiation. This procedure may not be sufficiently effective
because, it may not solve every problem regarding the conflict situation also, it may not provide
necessary satisfaction for all the concerned persons. It may happen that the concerned party may
not express willingness to negotiate among others
It is also important to note that practices associated to negotiation may offer significant amount
of harm to the employees in the long run as the problem is not permanently solves. It generally
offers temporary solution. Different procedures and statistics in different organisation are
directed towards conflicts resolution.
Approaches regarding win-win situation is one of the most important and effective approach. In
important business enterprises such as M&S, approaches regarding win - win is generally
adopted sufficient amount of resolution associated to the conflict situation. This approach may
provide permanent solution to the conflict situation. This strategy promotes satisfaction to the
concerned persons and assures them win for all.
This approach is directed towards offering mental satisfaction regarding any arguments. In
addition to that promotion and development of favorable communication practices play an
important role in disputes resolution. Promotion of communication among the concerned person
actively results in self resolution of the conflict situation. It may also possible that the conflict
situation may be solved on its own and permanently as a result of self communication
LO3
3.1 Role of negotiation in collective Bargaining
The process associated with practices associated with collective bargaining lays sufficient
amount of emphasis in negotiation with the amount of wages or salary among the employers as
well as the employees in the business enterprises. It aims in providing sufficient amount of
benefits towards employees. Apart from salary and wages, it helps towards analysis as well as
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improvement of working conditions and environment. Development with improvement of
working conditions lays sufficient emphasis towards improvement and development of
employees
An important part of this approach is that decisions are taken with respect to mutual agreement
and cooperation. It helps in conflict resolution with respects to living as well as conditions of
employment. It actively takes part in assessment and gaining satisfaction to all the concerned
parties. It lays sufficient amount of stress and emphasis on consideration of work related issues
and offers sufficient amount of solution in such as way such that is able to create mutual
understanding and cooperation among the employees
The impacts associated with the policies of negotiation mainly give results in form of positive
and negative considerations. This is due to the fact that negotiation may not favor one particular
party or the other. Apart from that negotiation between concerned persons may consist of
important factors which may be against the policies of the enterprise
The sole purpose of the business venture is ton eliminates all factors associated with conflict
situations. The process associated with collectively barging impacts a lot towards removal of any
malpractices
3.2 Impacts of negotiation strategy
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Figure 2: Negotiation strategy
(Source: herff.uk, 2017)
Strategies associated with negotiation strategies and techniques may not be able to create
sufficient amounts of impacts towards the policies of the enterprise. Impacts associated with
negotiation strategy may be effective in offering permanent solution. It may not be able to offer
complete solution. In the concerned enterprise, strategies associated with negotiation strategy is
taken under sufficient considerations for all the concerned parties
In the venture the concerned parties associated to conflicts discusses the conflict and reason
behind the conflict situation.
The parties negotiate as well as discuss the problem among them and plays important role in
actively negotiating with policies and terms
Strategies on negotiation has largely impacted upon lose-lose situations. In this situation both the
concerned parties has to sacrifice and give up something valuable to negotiate. In this case, both
parties is required to lose or give up. This strategy may not offer utmost satisfaction to all the
members
LO4
4.1 Assessment of impacts and influence of the EU on industrial democracy
in the UK
There are many kinds of strategies as well as policies specifically in the European Union (EU).
The policies are specifically directed towards controlling and development of organisational
functions. Apart from that, it consists of policies related to trade recurring. Environment policy.
HR policies, employee development policy, safety and policies related to health care practices
and policies on employment maintenance policies
The policies associated in this respect play an important role in gaining sufficient amount of
influence towards the democracy of the workers. Policies regarding anti harassment policy plays
an important role in offering sufficient amount of guidance and protection practice. It is
implemented to safeguard the the interests of the employees and offers protection regarding
harassment practices
Apart from that policies associated to trade which mainly contributes towards deciding the
degree of freedom to be right fully enjoyed by the business enterprise. S
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4.2 Comparison of methods generally employed to gain employee
participation and involvement in the decision making process in organisations
Process related to employee involvement practices, participation among the process association
delegation and other important factors such as communication process, training programs.
Provision of incentives programs, assurance of power and authority are of sufficient important
As per the process deals with the concepts of delegation, it implies that the superior gives
sufficient amount of importance to the subordinates. Emphasis is laid towards giving sufficient
amount of authority as well as power to the management for organisation practices
In general sense, everyone appreciates power and authority. Transfer of power and authority
plays important role of giving sufficient amount of confidence towards the management officials
which impacts upon positives and development of the venture as a whole n
4.3 Impact of human resource management on employee relations
Tansel et al. (2014, p.100) mentioned that HR management is an important part of the
organisation as well as business enterprise. It is generally referred to as integral as well as
important part in organisation structure. It plays an important role in development as well as
maintenance of employee relations Lack or shortages of HR practices may cause sufficient
amounts of negative impacts to the management practices
The major functions associated with the HR department are to lay sufficient emphasis on training
and recruitment purposes. This department ensures that the whole process associated with
recruitment is carried out smoothly. In the venture, the HR department works collectively
towards development and implementation of various training programs from time to time for
facilitating the important business operations.
It plays an important role of controlling important functions inclusive of workforce planning as
well as development. Programs related to employment retention practices are mainly directed by
the HR department
In addition to that it controls factors associated to performance management essentials and
practice. Job designing as well as policies and strategies on employment management program
constitute an important part of HR management theories
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Conclusion
In consideration with the study and approach, it can be finally concluded that any business
enterprise to be regarded as successful business enterprise and effective performance of business
enterprises is measured if relations between employees and employers holds sufficient amount of
strength and effective as well. The employees and various people in the business enterprise are
mainly affected by the business environment and employees working under the direction and
guidance of the management. It is the basic needs of employees to get proper working
conditions, proper payment and utmost protection of rights and justice to the employer's. The
strategies are directed towards improvement of employment conditions
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