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Business Communication InTROdUCTION 1 Task 11 P1. Introduction to Business Information

   

Added on  2020-02-03

12 Pages3074 Words279 Views
BUSINESSCOMMUNICATION

Table of ContentsINTRODUCTION...........................................................................................................................1Task 1...............................................................................................................................................1P1. Different types of business information, where the information originates from and thepurpose of the information and analyse them.............................................................................1P2. Present complex internal business information using written document, verbalpresentation and power point as appropriate in the contex.........................................................2P3. Produce corporate communications for chosen organisation..............................................3Formal Communication:....................................................................................................3Feedback:..........................................................................................................................3P4. External corporate communications of an existing product or service.................................3P5. Legal and ethical issues in relation to the use of business information................................4P6. The operational issues in relation to the use of business information..................................5Security of Information...............................................................................................................6Backups.......................................................................................................................................6Health and Safety........................................................................................................................6Organisational Policies................................................................................................................6Business Continuance Plans........................................................................................................7P7. Outline electronic and non-electronic methods for communicating business information,using examples for different types of audience...........................................................................7Conclusion.......................................................................................................................................8REFERENCES................................................................................................................................9

INTRODUCTIONCommunication is the nervous system of an organisation. It keeps the members of theorganisation informed about the internal and external happenings relevant to a task and ofinterest to the organisation. It co-ordinates the efforts of the members towards achievingorganisational objectives (Arnold and Boggs, 2015). It is the process of influencing the action ofa person or a group. It is a process of meaningful interaction among human beings to initiate,execute, accomplish, or prevent certain actions. Communication is, thus, the life blood of anorganisation. Without communication, an organisation, an organisation is lifeless and its veryexistence is in danger. The term communication has been derived from the Latin word ‘cmmunis’ that means‘common’ and thus, if a person effects communication, he establishes a common ground ofunderstanding. Literally, communication means to inform, to tell, to show, or to spreadinformation. Thus, it may be interpreted as an interchange of thought or information to bringabout understanding and confidence for good industrial relations. It brings about unity ofpurpose, interest, and efforts in an organisation.Task 1P1. Different types of business information, where the information originates from and thepurpose of the information and analyse themVerbal Information- The best way to communicate but not always the most efficient t isimmediate and can solve most problems.Written Information- Can be words, diagrams, graphs and charts. Can come from a widerange of sources - newspapers, books, trade journals and government publications.On-Screen Information- Information may be produced on-screen. This can be seen inmultimedia TV and CD-ROMs that combine text, graphics, animation, audio and video(Barth and Lannen, 2011).Multi-Media Information- This means multiple forms of media integrated together.Media can be text, graphics, audio, animation, video, data etc. An example could be awebpage with interactive guide and narration.Web-Based Information- This displays many benefits of multimedia technology. Today'sfast broadband speeds allow you to stream sophisticated content to a computer anywhere1

in the world. This allows somebody to access this information wherever they are. Thiscan also be accessed by smartphonesP2. Present complex internal business information using written document, verbal presentationand power point as appropriate in the contexVerbalVerbal communication is simply speaking. This can be done one-on-one, in a group setting, overthe phone, etc. Verbal communication is a personal means of communication and should beutilized more than just emails or phone calls when possible (Beebe, Beebe and Redmond, 2011).Being able to see the person you are communicating with face to face can help you gauge theirresponse by reading their body language and actively participating in dialogue. When you use verbal communication, be aware of your tone of voice, speed, and inflection.Avoid sarcasm or angry tones, as they can put the people you are speaking with on the defensive.When speaking to a group or your team, make sure you speak loudly and clearly so everyone canunderstand you. Arrange for a microphone if you are addressing a group in a large room. Verbal communication is best when you need to discuss something in detail, or whencomplimenting or reprimanding someone. WrittenYou can't avoid written communication in the workplace; it's everywhere. Emails, memos,reports, and other written documents are all part of every day business life (Crowley and Heyer,2015). Written communication is the most appropriate when detailed instructions are required, whensomething needs to be documented, or when the person is too far away to easily speak with overthe phone or in person. Email is a lifesaver for many people, especially in the business world. If you rely on emails andmemos to conduct your business, it's very important to portray a professional image. Don't useabbreviations unless they pertain to your field, and always use spell check and read over your2

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