Change and Transformation in Jobs International (India) Ltd.

CHANGE AND
TRANSFORMATION

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
QUESTION 1..................................................................................................................................1
Recommendations as a consultant to Mr Jacobs on ways in which he should proceed..............1
Obstacles that would be meet by Mr Jacobs in implementing recommendations given by
consultant and ways in which those obstacles should overcome................................................2
QUESTION 2..................................................................................................................................4
Actions that would be taken by Mr Jacobs on receiving consultant’s report and why...............4
Obstacles that would be expected by Mr Jacobs to meet and ways in which Mr Jacobs would
overcome those obstacles............................................................................................................5
QUESTION 3..................................................................................................................................5
Actions proposed by Managing Director of JI (India) and why..................................................5
Obstacles expected to be meet by Managing Director of JI (India) and ways in which those
obstacles would overcome...........................................................................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
Change can be defined as a process of responding to external influences that can impact
business day to day operations and achievement of main business goals and objectives. Whereas
transformation is about bringing modifications within core business operations in order to deal
with changes (Dornberger and Schwaferts, 2021). Change and transformation are two most
important part of a business organization if they want to sustain within existing market and in
order to expand their business internationally. This assessment is based upon a case study of Jobs
International (India) Ltd. who is facing some issues in India due to appointment of new
Managing Director Jobs International (India) and because of her ways of working and thinking.
This assessment will be focusing upon covering recommendations provided by consultant to Mr
Jacobs on ways in which he should proceed, Obstacles that would be meet by Mr Jacobs in
implementing recommendations, Actions that would be taken by Mr Jacobs on receiving
consultant’s report, Obstacles that would be expected by Mr Jacobs to meet and ways in which
Mr Jacobs would overcome those obstacles, Actions proposed by Managing Director of JI
(India), and Obstacles expected to be meet by Managing Director of JI (India).
QUESTION 1
Recommendations as a consultant to Mr Jacobs on ways in which he should proceed.
Mr. David Jacobs is the main managing director and major shareholder of Jobs
International Ltd. He is extremely connected to his family and to his business as he has worked
hard to establish it. He does not do business for sake of money. He had spent most of his time for
approximately 3 years in India in order to establish this business. In order to manage issues
between new managing director (India) and Indian Employees following recommendations are
beneficial and can be worked upon. Mr Jacobs can focus upon bringing changes within overall
working culture of Indian branches. In order to bring changes, he can use Hofstede cultural
dimension theory. This theory will help Mr Jacobs to understand difference between Indian and
UK culture. For example: as per this theory UK is more individualistic whereas Indians have
collectivist culture. Indian easily accept inequality in terms of power but UK people do not.
Indian people tend to judge people by human gender whereas UK people do not. Indian people
are mostly risk avoiding whereas UK people are risk taking people. Indian people also have long
term orientation view whereas UK people have short term view (Day, 2019). Above analysis
clearly helps in understanding that Indian employees were not able to accept a female managing
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director and were expecting that one of those senior managers would be given the position.
Indian employees were used to hierarchical structure but flattening of Organizational structure
did not go well and Indian employees were not able to accept (Dutta, 2018). They were habitual
of being provided commands by person who was in power. Not only this, Indian employees were
not habitual to accept any kind of change easily and new managing director (India) brought
various kinds of changes within organization that was not acceptable by those people.
On the basis of this analysis, following recommendations can be provided to Mr Jacobs
on ways in which he should proceed:
 Mr Jacob should focus upon appointing an Indian or English Man who had spent most of
their time in India as a Managing director. New managing director should be a male who is
easily accepted by employees of Indian Branches.
 Mr Jacob should focus upon establishing a hierarchical structure as they were habitual of
being commanded or being shown what is required to be done how. Flattening of hierarchical
structure only led to resentment.
 Indian employees do not accept changes easily and closing farewell gifts, closing asking for
salary hikes was not acceptable by them. In order to motivate them and enhance their
engagement within business they should be rewarded for their work.
 Mr Jacob should develop company policy which is same for all the employees including
managing Director (India) including working hours policy as it will motivate them to indulge
themselves within work.
 Staff members of India sees Jobs International as a small business. In order to tackle this
situation Mr Jacobs should provide an opportunity to Indian employees so that they can work
in UK or to introduced North America and Australia business. This will not only help him to
motivate employees but will further help in changing perspective of Indian staff members
towards the company and will start considering it as a large firm.
Obstacles that would be meet by Mr Jacobs in implementing recommendations given by
consultant and ways in which those obstacles should overcome
In order to implement recommendations given by consultant to Mr Jacobs various
obstacles will be faced by him. Below are some of the main obstacles that will be faced by Mr
Jacob and ways in which those obstacles can be overcome by him have been explained below:
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