Communicating in Health and Social Care Organisations: A Comprehensive Guide

Communicating in Health and Social Care Organisations

Contents
Introduction.................................................................................................................................................3
LO 1............................................................................................................................................................4
1.3 Review methods of dealing with inappropriate interpersonal communication between individuals in
health and social care settings..................................................................................................................4
LO 2............................................................................................................................................................5
2.1 Explain how the communication process is influenced by values and cultural factors......................5
2.3 Analyze the effectiveness of organizational systems and policies in promoting good practice in
communication........................................................................................................................................6
2.4 Suggest ways of improving the communication process in a health and social care setting..............7
LO 3............................................................................................................................................................8
3.1 Access and use standard ICT software packages to support work in health and social care..............8
3.2 Analyze the benefits of using ICT in health and social care for users of services, care workers and
care organizations....................................................................................................................................9
3.3 Analyze how legal considerations in the use of ICT impact on health and social care....................10
Conclusion.................................................................................................................................................11
References.................................................................................................................................................12

Introduction
Communication is a process of phases of interaction that are important to understand in an
organisation. This makes the delivery of messages from one person to another in an easy and
operative manner. The report will explain about various legislations that have been adopted in
HSC for the implementation of numerous methods of interpersonal skills. This will also discuss
the policies and practices that have been implied in the HSC for the improvement in the
communication process of the HSC. This will also explain the numerous ways of the
improvement that has been made in the HSC to enhance the communication level in the
organisation. The use of ICT software and its benefits will also be discussed in the further report.
The various legislation is required to be adopted in HSC for the use and implementation of ICT
software in the organisation will also be elaborated in the report.

LO 1
1.3 Review methods of dealing with inappropriate interpersonal communication between
individuals in health and social care settings.
Interpersonal communication leads to maintenance of relationships among the people so that
they can share their views, ideas, information and feelings in the organisation through the
methods of verbal and nonverbal communication. It helps in making the effective use of
communication skills that help in making the customers make the doctors aware of the problems
or grief they are suffering from. The problems of the patients are also communicated to the
doctors with the effective interpersonal skills of the patients and doctors consist in the health and
social care. Various issues arise in interpersonal communication that takes place in HSC due to
lack of communication in the organisation. The different culture and difference in the language
of the patients and doctors create conflicts and lack of understanding among the people. The
tradition of the people makes it difficult for them to communicate to other people and make the
patients in hard of providing services to them. This help in making the application of services in
an effective manner in the hospitals. The interpersonal communication help in making the
sharing of emotion and feelings in an appropriate manner so that it can provide the qualitative
services to the customers in HSC (Dolgoff and Feldstein, 2012).
The information of the patient and their medical record needs to be kept in custody so that it can
achieve the effective communication in the health and social care. This improves then trust and
loyalty of the patients in the organisation by keeping the medical information and records in
custody. This can also be improved with effective listening in the organisation. This listening
capability of the doctors in the HSC organisation makes them have a high level of interaction
with them as it helps in analysing the needs of the patients. The listening skills make the patients
motivated for making the doctors aware of the problems they are suffering. This makes them be
provided with healthy medical facilities and services. The feedback from the patients and sub
employees needs to be observed so that the deficit in the services that have been provided to
them can be minimized and they can be provided with the satisfaction from the medication and
services that will be availed to them. This improves the communication structure of the doctors,
nurses and patients in HSC setting (Munn-Giddings and Winter, 2013).