Assignments: Business Communication Skills

COMMUNICATION
SKILLS FOR BUSINESS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
(Covered in PPT)........................................................................................................................1
TASK 2............................................................................................................................................1
TASK 3............................................................................................................................................2
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Business communication consists smoothly flow of message along with that feedbacks
are internal part of companies. Their are various types of communication process as company
use a best way so that they can eliminate the barriers within firms. It is an transmission of
information from sender to receiver (Bar-Sela, Lulav-Grinwald and Mitnik, 2012). Their should
be a effective interaction within employees and managers within enterprise. In this report,
communication in different ways along with that technology used for interacting with each other.
In this, role play is also given within customer service executive and interviewer. Along with that
also submit the CV, E-mail and letters in this report.
TASK 1
(Covered in PPT)
TASK 2
Oral Communication: It can be referred as the information expressing procedure or ideas
through which message is being conveyanced orally by word of mouth (Ameen, 2017). A clients
which haven't received their delivery from Amazon offered to deliver after holiday. Here is
discussed conversation of clients and consumer briefed:
Customer Executive: Good Morning Sir/Ma'am. This is Abraham Will from Amazon. Is this
suitable time for talk?
Client: Yes !!
Customer Executive: In brief, due to holiday between 25.06.18 – 27.06.18 within the
organisation, Amazon will not be able to deliver you parcel which you have been offered to
deliver within 2 days by company. Organisation apologies for the delay and your
inconveniences as this is an mandatory leave that is needed to offer to their employee as it is the
time of festival in UK.
Clients: Ohh! But but the parcel is very necessary as it is necessary for some of my work.
Customer Executive: Sorry Sir/Ma'am, as you understand very well, this is the time of festival
in United Kingdom and beside of emergency worker, all employee of company are on holiday. I
understand your convenience but there are less possibilities. Kindly consider the apology of
Amazon.
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Client: No issue. I can postpone my schedule if you can deliver my order the very next day of
the holiday.
Customer Executive: Yeah ma'am/sir sure. You assure your parcel will be delivered very next
day of the holiday. Thanks for your consideration.
Client: No Problem as the order is not making any inconvenience.
Customer Executive: Any other assistance of query?
Client: No.
Customer Executive: Thanks Ma'am/Sir. Have a nice day.
TASK 3
Written communication
In this, when they communicate information by writing they share their information as
well as ideas in an effective manner (Mushtaq and Khan, 2012). Their are various form of
written communication like as letters, E-mails, CV and many more. Some of are given below:
Letter
ABC
C11 Floor 4th light street, UK
11 January 2018.
Mr Billion Rose
Human Resource Head
XYZ group
Dear Billion Rose,
I like to thanks you for giving me an opportunity to work under your guidance as I had taken a
great experience as well as enhance my knowledge as well. I had accomplished my Masters of
business administration in HR and marketing from IIMS university of London in 2017. As I had
done my MBA successfully and gain lots of knowledge while working with you it will help in
my whole career as well.
I always wish for you to have a success in coming times and achieve lots of achievements in
your life. As your work will make you satisfy as well. All the best for your future.
Your sincerely
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ABC
Description of Curriculum Vitae
CURRICULUM VITAE
Name….............
Contact No............
Mobile no....................
Email id…...........
Qualification
Diploma in Human Resource University of UK 66.03%
Master of business
administration (MBA)
University of UK 80.50%
Bachelor in business
administration (BBA)
University of UK 70.60%
Higher education Cambridge school 89.80%
Secondary education Cambridge school 91.00%
Personal details:
Father name: ____
Mother name: ____
Date Of Birth: __ ___ ____
Achievement:
6 year of experience in Human resource
Diploma in Human resource from UK
Achieve lots of certificates of appreciations and good work
Participated in seminar and conferences
Personal skills:
Time management and Punctual
Effective skills of communications
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team building
solving conflicts
Declaration: I hereby declare that all above information is real as per knowledge.
Signature
Date
Email
From: Michael Michael @xxx.com
Date: 06th March 2018
To: [e-mail], [e-mail], [e-mail]
Subject: Greetings to employees
Good evening to all workers,
It is for all the employees greeting who had perform well within the company as well as some
workers who didn't get anything should give their best in further activities. I Hope that all the
employees are satisfy with their appraisals as well as promotions given to them. I want more
hard work as well as higher productivity in future as you all have to give their best in future.
Keep on working with our organisation and gain lots of knowledge and learn various new
things with us in coming times.
All the best for your future
XYZ
Department of Human Resource
SDL group.
CONCLUSION
As per above report it has been concluded that communication within enterprise play a
very main role in success as well as growth of each company. It aid persons to share their
thoughts and ideas with higher authority without hesitating. In this assignment various methods
of communications are adopted as well as technology used while communicating within the
organisation. Also make the curriculum vitae, letter and email format in this as well. Their are
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also having various barriers of communication within business they find out for removing
conflicts.
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