Project Management for Development of Computer Based Ticketing System

Running head: PROJECT MANAGEMENT
Project Management
Name of Student
Name of University
Author Note
PROJECT MANAGEMENT

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Table of Contents
Introduction..........................................................................................................................2
1. Project Background.........................................................................................................2
2. MOV................................................................................................................................3
3. Stakeholder’s Analysis and Communication Plan...........................................................4
4. Risk Analysis...................................................................................................................7
5. Work Breakdown Structure.............................................................................................9
6. Leadership Qualities and Role of Project Manager.......................................................11
Conclusion.........................................................................................................................14
References..........................................................................................................................15

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Introduction
The aim of the report is to prepare a project charter for development of a computer based
ticketing system for Annual Riverina Agriculture and Lifestyle Show (RALS). The RALS was
established by Globex in the year 2000. The tickets for the program are only available for
purchasing from the RALS gates. The manual ticketing system gives rise to a number of
problems such as increase in queue, slow sales processing, people slipping through gates without
paying and others. In order to deal with these problems, a project for developing an e-ticketing ot
computer based ticketing system is proposed. The report will give an idea of the project
background, measurable organizational value, risks associated with the project and the role of
project manager in this project. The detailed project charter is illustrated in the following
sections.
1. Project Background
The project of developing a computer based ticketing system is proposed in order to deal
with the problems faced by manual ticket selling process. Currently the tickets for annual
Riverina Agriculture and Lifestyle show can only be purchased from the gates. The crowd in the
gates becomes difficult to control and manual ticket selling is a slow process. Ticket selling is an
important aspect of RALS as all the takings from the show are donated to charity Indigenous
Community Volunteers or ICV. Therefore, accurate ticket selling is important. ICV are very
active in the Riverina Region and are invited by the communities to help them achieve their
goals. Thus, in order to ensure no one can trespass the event without ticket, the use of a computer
based system is proposed. The facility of online ticket booking will help in reducing the crowd
gathering in front of the gate and trespassing. The online ticketing system will enable the patrons

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in accessing ticket sale from any online platform and mobile devices (Kerzner & Kerzner, 2017).
The tickets will be digitally enabled that will validate the identity of the individual.
The objective of the project is to plan a charter for development of e-ticketing system so
that the operational inefficiencies associated with ticket selling and allowing entry to the event
can be reduced.
The project in-scopes are as follows-
1. To develop the e-ticketing system
2. To decrease the operational inefficiencies
3. To increase the profit from the event
4. To reduce the hassle of manual ticket booking system
2. MOV
Measurable Organisational Value (MOV) helps in evaluating a project in terms of
business value. The values that the e ticketing system will help be providing the clients are as
follows-
Better: The computer based ticket reservation system will help in reducing the
operational inefficiencies associated with manual ticket selling for RALS project (Burke, 2013).
The use of computer based ticketing system will further help in increasing the profits. Therefore,
the proposed system will be advantageous for both the business and customers.
Faster: The new system will help in faster ticket booking and ticket checking. The
interested participants for the programs can book ticket well in advance over the internet