Contemporary Issues in Hospitality Sector Assignment
Added on 2019-12-03
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CONTEMPORARY ISSUES IN HOSPITALITY
Table of ContentsINTRODUCTION.....................................................................................................................................3TASK A ...................................................................................................................................................31.1Current scale, scope and diversity of the hospitality industry......................................................31.2 Organisational structure of different hospitality industries.........................................................41.3 Role of hospitality related organisations and professional bodies in the hospitality industry.....52.1 Staffing requirements of different hospitality industries.............................................................52.2 Roles, responsibilities and qualification requirements of hospitality staff...................................63.2 Current image of the industry......................................................................................................8TASK B....................................................................................................................................................93.1 Operational, managerial and legislative issues resulting from recent developments affecting the hospitality industry......................................................................................................................94.1 Predicted future trends and developments in hospitality.........................................................124.2 Impact analysis for the predicted trends and developments.....................................................12CONCLUSION .....................................................................................................................................13BIBLIOGRAPHY ....................................................................................................................................14
INTRODUCTIONThe hospitality sector is much wider than any other industry. The majority of businessin this industry are niches and complete focus on satisfaction of customers plus meeting theirleisure needs instead of only basic ones. The most defining characteristics of this sector isthat it concentrate on satisfaction of visitors and thus the hospitality organizations entirelyrelies on clients being happy with their services. One more defining characteristics of theparticular sector is that it reliance on leisure time plus disposable income. Many people thinkthat hospitality industry comprise of hotels alone but actually hotels are just a single sector ofit. Several types of transportation that cater needs of tourists are also considered as animportant part of this business. In this regards, the report here is briefing about hospitalityindustry structure along with its scale, diversity and scope. Moreover, different staffing needsin the specific sector is inculcating in the paper together with its current legislative,managerial and operational issues. At the end, the discussion is summarizing by signifyingpotential trends and developments in the hospitality industry of UK. TASK A Current scale, scope and diversity of the hospitality industryScopeThe hospitality sector has around 1, 27, 000 separate businesses. The industry makestotal turnover of £70,000 million by employing 1.6 million of human resources. Thus, theparticular industry is considered as third biggest as well as diverse sector that is offeringemployment throughout the globe. Moreover, this sector is having huge scope in the UK. Itcomprise different commercial sector like restaurants, food outlets, hostels, takeaways, clubs,motels, pubs, etc. together with sectors related to welfare like educational institutions,residence halls, hospitals, old age homes, prisons, etc. Each year a large rush of touristscomes to this country for seeing its beauty and enjoying several theme based parks along withbest dinning at boutique hotels. These hotels provide accommodation to huge numbers oftourists on regular basis, hence required manpower for undertaking different operations. ScaleBesides above, the hospitality industry is diverse on the basis of its classification,leisure facilities, innovation, ownership, future trends, grading system, service level, etc.There are different types of hotel in UK that provides standard services to visitors.Furthermore, the lodges not only offer food and accommodation but provides various3
additional facilities like Wi-Fi, sauna bath, gym, salons, night clubs, swimming pool as wellas business conference and meeting rooms. Also, the ownership and management styles areof different types like private limited, public limited, sole owner, partnership, etc.Diversity In addition to above, the hospitality industry based on its diversity offers severalservices for different individual types throughout the globe. According to customer’s needs,hotels have many types of bedrooms, such as luxury suits, deluxe and shared rooms. Thus, aseries of services related to accommodation are provided by the specific sector like partyhalls, conference rooms, etc. that served in similar manner as bedrooms for giving bestcomfort to customers. 1.2 Organisational structure of different hospitality industriesThe following are structure followed by different hospitality sectors:Flat – This is sometimes also referred to organic and are said to have imperceptible chain ofcommand, extensive delegation of responsibility and improved communication. Hospitalityorganizations adopting this structure often operate better in dynamic environment of business,as they able to quickly respond to trading shifts. Tall – The taller companies have opposite features. Such structure type is also referred tomechanistic structure. In the particular structure there is clearer chain of command, limitedempowerment of employment and slower managerial decision making. The hospitality firmsadopting this structure are less likely to quickly respond to environment. For instance, hotelschains with 140 or more bedrooms follow tall structure. Matrix – In this structure type, an organization is managed by a series of dual-reportingrelations rather than traditional structure of linear management. In contrast to other structureof company that arranges employees and managers by product or function, matrixmanagement combines product and functional department in a system of dual authority. Insimple term, matrix configuration might be known as cross-functional team of work thatbrings together employees who report to distinct parts of organization for completing aspecific task or project. If one consider the Marriott International, an American diversified company ofhospitality sector that franchises and manages a wide portfolio of hotels as well as its relatedfacilities of lodging. The hotel adopts flat structure, in which department manager give orderto employees of that particular department, like General Manager have responsibility and4
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