Collaborative Working for High Performance

The assignment delves into the significance of collaborative working in achieving high performance within organizations. It highlights how effective collaboration enhances consumer service delivery and product choices. The text emphasizes the application of performance management approaches like collaborative working to cultivate a high-performance culture.

Developing Individual,
Teams and
Organisation

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Skills, knowledge, and behaviours required by HR..........................................................1
P2 Personal skills audit conduct by HR manager of employees for professional development. 3
M1 Professional skills audit that demonstrates evidence of personal reflection and evaluation 5
TASK 2............................................................................................................................................6
P3 Difference between organisation & individual learning and training & development.....6
P4 Importance of continuous learning and professional development...................................8
M2 Learning cycle theories to analyse the importance of implementing continuous
professional development.......................................................................................................9
D1 Professional development plan.......................................................................................10
TASK 3..........................................................................................................................................11
P5 HPW practices in regards to employee engagement and competitive advantage...........11
M3 Analyse the benefits of applying HPW with justifications to a specific organisational
situation................................................................................................................................13
TASK 4..........................................................................................................................................13
P6. Evaluation of different approaches of performance management.................................13
M4 Evaluate the different approaches and make judgements on how effective.................15
D2 HPW leads to improved employee engagement, commitment and competitive advantage
..............................................................................................................................................15
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................17

INTRODUCTION
Success of any organisation based on the its capability to improve and increase the skills
of individual and team of individuals. It is a development which is giving effective learning and
motivation to the teams and individuals to enhance their performance and achieving target goals
of the organisation (Anagnostopoulos, Byers and Shilbury, 2014). Upper level performing
organisation are give performance 'above the line' and hold themselves at the strong level of
responsibilities, ownership and accountability. In this report, chosen company is Whirlpool was
founded in 11 November, 1911 by Emory Upton and Louis Upton. Its headquarter situated in
Benton Harbor Township, United States. This company deals in home appliances. In this report
include, personal development plan for enhancing the efficiency of HR. In this also consist
organisational and individual training, development and learning and difference of training and
development. In this also saying that how high performance working contribute in competitive
advantage and workers performance within a specific situation. At last, showing the various
approaches of performance management.
TASK 1
P1 Skills, knowledge, and behaviours required by HR
HR executives in a company play an important role, they manage entire functions of
business in adequate manner. It includes hiring and recruiting employees at workplace, provide
training to them, encourage in giving high contribution for success of business etc. Therefore, in
this regard, it is necessary for them to develop own skills and knowledge so that they can
perform such duties more effectively.
Role of HR:- HR plays an important role in developing individuals teams and
organisation. It is essential for HR to implement and develop managerial operations and
company's performance. HR should manage all the activities – to create employment contracts,
staff memos, evaluating qualifications, skills of present employees. Conducting resourcing and
recruitment schemes and developing organisation's safety policy is also one of the necessary
point. For HR it is necessary to manage both external and internal activities in the organisation.
As a HR of Whirlpool- knowledge, skills and behaviour which is required are mentioned under.
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Knowledge:- Knowledge refers to awareness or perception of information, data,facts and
skills obtained through studies or experience (Au and Marks, 2012).
Human resource knowledge:- HR manger should have understanding and knowledge of
basic elements of human resource management. They should have special command in different
aspects of their field to manage organisational operations. In Whirlpool HR should have
appropriate knowledge of components of human resource management to deal with
organisational tasks.
Contract law – This involves several rules and regulations which is required to be
followed by while making business agreements in order to conduct various projects in effective
manner along with attaining better outcomes. Moreover, in order to make documents related to
business contract, job employment and more, it is necessary for HR managers to must possess
knowledge related to laws and legislation. It will help in framing documentation as per
legislation so that business can be prevented from legal penalties. It include a body of law that
governs, enforces and interprets agreements relevant to an exchange of goods, services or
money. In context of Whirlpool, HR is required to update their knowledge level about contract
law modifications and apply the same while needed in business appropriately.
Training and development techniques – This can be described as to conduct effective
and desired training methods like learning seminars, position rotation, brain storming, special
courses etc. Having this skill, HR can influence other members of workplace towards objectives
and goals of business. The HR manager of Whirlpool should analyse requirements of carrying
out training & development to improve efficiencies of employees for attaining business goals
successfully.
Skills:- Skills are the things which enables a person or individual to perform a task. In
other words skills are talent that helps to carry out different functions (Aubry and et. al., 2012).
Communication:- Effective communication is very important in an organisation.
Necessary information should be communicated properly by HR over the organisation in both
verbal and written forms. In Whirlpool HR should effectively communicate all information
which is relevant.
Problems solving – This can be explained as to make techniques for solving problems
which are generated during operations for reducing their negative impacts of outcomes. The HR
manager of given organisation can establish effective techniques to decrease issues between
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employees which facilitate to improve cooperation among them in terms of boosting up regular
outcomes.
Behaviours:- Behaviour refers to an individual response toward others – person, action,
and situations.
Decisive thinker:- Having decisive thinking will help HR in manifesting the ability to
understand and evaluate information rapidly. This behaviour of HR will help in becoming
impressive business partner. In whirlpool by conclusive thinking HR can determine and analyse
necessary data in effective manner.
Ethics - This involves overall ethical norms and values which are necessary to be
followed in proper as they provide correct guidelines to conduct tasks appropriately. In case of
Whirlpool, HR manager is required to be followed ethics while making policies that should be
equal for everyone and remain impartial with people.
Confidentiality – This refers to make information confidential which should not be share
with other people and it can be related with business aspects or someone's personal data. HR
manager of given company should maintain confidentiality of employee's information and
business data in proper manner(Belbin, 2012).
P2 Personal skills audit conduct by HR manager of employees for professional development
Personal skills audit is a effective process for an individual to judge or identify own
strength and weakness to accomplish targets in efficient way (Holden and et. al., 2012). It is
subjective kind of an assessment for a workers to resolve their problems through suggestion or
own development.
Personal development plan:- It is strategical process implemented by an individual to
analysis their own mission, vision, goals and objectives in advance. It helps to identify what to
achieve, when and where a person want to achieve in better way (Liljenberg, 2015).
Requirements Personal audit
(rating scale: 0-
10)
GAP Remedial
action/strategy
Deadlines for
remedial action
Knowledge:
Contract law
Training &
6
9
Need to improve
contractual law
Attend external
short law course
1 month
3

development knowledge in
reference of
desired Acts or
legislation.
Need to increase
development
techniques by
providing
technological
learning.
of 2 weeks.
Attend training &
development
seminar
6 months
Skills:
Communication
Problem solving
9
7
Need to improve
report writing
skills.
Need to improve
abilities to make
immediate
decision to solve
issues.
Reading books
Shadow senior
managers and
observation
On- going
1 week
Behaviour:
Ethics
confidentiality
10
9 Need to
familiarise myself
on new GDPR
rules.
Refresh
knowledge by
reading books.
On- going
SWOT analysis -
Strengths weaknesses
 Being a HR manager of Whirlpool I  I as a HR of Whirlpool organisation
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have an ability to engage employees
amongst them self for attaining higher
productive services. I motivate my
workers to implement the plan in
groups for the better development of
Whirlpool.
 I am quite good at solving conflicts
which arise amongst employees within
organisation. Being an HR of
Whirlpool this is my edge that I can
resolve workers personal issues easily.
 Understanding employees law is a
complex task for me because I have
knowledge about government bodies so
being an HR I keep all documents
secretly to control misuse or disorder.
needs to develop technological skills
with dynamic environment because this
company deals in electronic items. To
enhance the growth of Whirlpool I have
to develop this ability. Being HR of this
company I have resolve all technical
issues so my technology need to be
enhanced (Langkamp Bolton and Lane,
2012).
 Communication skills play vital role in
organisation to resolve gaps and
disputes. As HR of Whirlpool I needs
to develop communicating skills to
resolve issues in effective manner.
Connection with co-workers,
employees or top level management
require good communication skills so I
needs to develop in short time.
M1 Professional skills audit that demonstrates evidence of personal reflection and evaluation
Being a HR manager of Whirlpool there are certain skills that are required with in an
individual:-
S. No. Skills and competency Self assessed
score out of 10
Score by others
out of 10
variance
1 Employees engagement 8 9 -1
2 Training & development 5 4 1
3 Communication skills 5 4 1
4 Problem solving 8 9 -1
5

5 Confidentiality 5 6 -1
TASK 2
P3 Difference between organisation & individual learning and training & development
Organisational learning:- It refers to the process of developing, retaining and
transportation of information and knowledge in an organisation. In this techniques managers
learning skills and training to workers in order to accomplish targets in organisation (Raes and et.
al., 2013).
Individual learning;- It is self development methodology in which person can analysis
itself internally and externally. In this learning individual direction is set for attaining specific
objectives.
Training & development:- It refers to an action through which individual enhances
knowledge and get trained to perform a specific task in effective manner. Training is necessary
in workers life to build strength ans self motivation towards their objectives. Development
includes a process where individual needs supports of other persons in several activities to
conduct their task. Inspiriting workers to attain innovative ideas, knowledge etc. to achieve
objectives in effective way.
Organisational learning Individual learning Training and development
 Organisation is formed
with group of
individuals. Through
organisational learning
all workers are trained
for similar objectives.
 The main motive of
organisational learning
is to develop employee
engagement between
co workers.
 It is also a time taking
 This type of learning
only enhance
individual growth and
have different targets.
 Individual learning
enhance personal skills
and sometimes create
miscommunication
between employees.
 It is time consuming
procedure because in
large organisation it is
 The main motive of
training is to improve
performances of
workers and HR
manager of Whirlpool,
aim is to guide
employees' in better
way to implement
specific task (Wellin,
2016). Managers needs
to develop employees'
in effective way to
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task but less then
individual learning
because training
practices are conducted
for all members in
organisation to attain
similar objectives.
 Organisation learning
actually consider
development on regular
basis because it is
essential for increasing
overall efficiency of
business in order to
achieve desired goals
and objectives of the
same in proper manner.
 In context of
organisational learning,
development is
applicable because
company put efforts to
implement effective
technologies and
strategies in improve
efficiencies of overall
enterprise but new
implementation
required planning of
learning in terms of get
aware to utilise fresh
not possible to train
individually (Truss and
et. al., 2013).
 It involves basically
training procedure in
terms of learning about
specific aspect like
technology or
improving problem
solving skills.
 In case of individual
learning, training
techniques are
applicable because they
have specific criteria of
gaining knowledge
about particular aspect
such as seminar for
completing single
project in accurate
manner by fulfilling
actual requirements of
customer through
achieving their
satisfaction.
overcome several
challenges in working
environment. HR
manager of Whirlpool,
should trained workers
in order to improve
their future
performance.
 Training is a job
orientated process
where new workers are
appointed to
accomplish specific
goals. HR manager of
Whirlpool should
recruit new workers to
enhance productivity of
company is certain
fields. Development is
a career orientated
process in which
individual developed to
face future situations.
The main motive of
Whirlpool’s HR
manager is to develop
workers for long term
so that they can resolve
any future challenges
without any hurdles.
 Training is a one time
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techniques effectively
for attaining maximum
outcomes from them.
process given to
workers to attain
particular task.
Whirlpool’s HR
managers provides
training to employees'
at one time to achieve
specific task (Truss and
et. al., 2013).
Development is
continuous process in
which workers
perpetually enhance
their knowledge. HR
manager of Whirlpool
should develop such
skills in employees' so
that they can solve any
future challenges
without any problems.
P4 Importance of continuous learning and professional development
There are various kinds of significances of continuous learning and professional
development which can be achieved by Whirlpool company. Some of such importances are as
follows –
Continuous learning:- Capability to learn and raise skills and knowledge is continuous
learning at individual level. At workplace continuous learning is - to increase knowledge and
skills in order to acknowledge new developments and dynamic environment. To accept changing
environment and to perform effectively strong constant learning is required.
Importance of continuous learning:- Continuous learning keep up to date with present
trends and evolution. It helps to identify prospective issues and provide appropriate solutions to
8

them. Continuous learning keeps an individual passionate and devoted to their work. Strong
learning builds knowledge level which helps in good decision-making. One more benefit of
lifelong learning is it helps to accept unpredicted changes. It improves career growth and
upgrade individual's profile at workplace. It provides new opportunities by obtaining various
skills and helps to insight appropriate solutions. In order to improve business performance
continuous learning will help in different ways through acquiring innovative ideas. It encourages
individuals confidence and helps in exploring different business projects (Mahembe and
Engelbrecht, 2014).
Professional development:- Professional development is a way of improving ability,
skill sets, knowledge and efficiency through special training, innovative professional learning
and education. It refers to development of logical skills which are required to evaluate
individuals performance data. It refers to learning which is acquired to carry on professional
achievements. Professional development have different approaches – lesson study, coaching,
reflective supervision, group discussions, mentoring and technical resources. It involves
improvement of individuals skills and capabilities working in an organisation. Professional
development is necessary to improve managerial skills in order to attain organisational goals
effectively (Liljenberg, 2015).
Importance of professional development:- Professional development helps individuals
to perform best and make them ready for higher responsibilities. Innovative opportunities can be
availed through professional development. An individual can be updated through self
development and their confidence level is encouraged. It increases productivity through
advanced skills and knowledge. It makes employees efficient and effective with innovative ideas
to accomplish organisational goals. As it makes employees more productive, it leads to their
career growth. With innovative skills and knowledge it upgrades employees status and they will
be capable to help their colleagues in the organisation. It makes individuals versatile which helps
to achieve the desired position for which they are looking. In improving business performance
professional development is important. So to sustain in business world professional development
training should be provided to employees through different approaches.
9

M2 Learning cycle theories to analyse the importance of implementing continuous professional
development
Learning theories refers to conceptual frameworks which provide support to make
effective educational activities in such a manner so that people can absorb, process and retain
knowledge at the time of learning. In case of Whirlpool, they can utilise appropriate learning
theories it order to apply continuous professional development in which
Kolb's Theory – This involves a kind of learning cycle which include several stages such
as concrete learning, reflective observation, abstract conceptualisation and active
experimentation. The given company can utilise this theory in terms applying regular
development by adopting several styles including diverging, assimilating, converging and
accommodation.
Honey & Mumford Theory – This learning theory include several styles such as
activists, theorists, reflectors & pragmatists of gaining education according to mind set and
desires of different people. Whirlpool can utilise given approaches which are suitable for provide
learning for employees in terms of professional development.
Lewin Theory – This theory involves three stages like unfreeze, change and refreeze
which is helpful in providing high approach to change in learning activities for increasing
efficiencies of people in respect of improving growth for business in Whirlpool.
D1 Professional development plan
The professional development plan is given below -
S.NO Learning
goals
Targets Development
opportunity
Judgement Time
1 Technology
aptitude
As HR of
Whirlpool I
need to
acquire
technical
knowledge so
that I can
guide my
I can enhance
my
technological
skill through
watching
online videos'
and working
under
Technical
experts can
judge after my
training
sections.
2 months
10

subordinates
in effective
way because
all work is
practically
done in
Whirlpool.
technician
(Mahembe and
Engelbrecht,
2013).
2 Communicatio
n skills
Being a HR of
Whirlpool I
needs to
develop
communicatio
n skills to
reduce gap
and disorder.
My main
purpose
behind this is
to create
smooth
relation
between top
and lower
level
management
through
accurate
delivery of
information
between them.
I can resolve
my
communicatio
n skills
through
attending
seminars or
participate in
debate etc.
Top level
authority can
identify my
communicatin
g skills after
my training
period
(Mahembe and
Engelbrecht,
2014).
3 months
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TASK 3
P5 HPW practices in regards to employee engagement and competitive advantage
High performance working are management techniques and tactics to increase growth of
organisation, generate high revenues through modification in production process. When these
strategies are conducted properly in systematic manner through out the time in companies then
the competitive advantage and employee engagement increase effectively and efficiently.
Employee engagement – This can be described as the criteria of involving employees in
meetings and conferences and ask them suggestions in order to make appropriate decision about
specific aspect. It is helpful to gain more number of alternative options from which best one can
be selected easily which is profitable in terms of gaining high performance work in Whirlpool.
Moreover, this approach if also beneficial to make people feel valuable in company which makes
them loyal for the same and reduce employee turnover as well.
Competitive advantage – This refers to attaining better position in market competition
among competitive organisations along with achieving better profits share. It involves to make
effective strategies to different brand from other competitors and improve product quality for
attaining customer satisfaction which facilitate to gain competitive advantage by given company.
In respect to chosen organisation whirlpool, HR manager of this company need follow
high performance working techniques to increase competitive advantage and employee
engagement through employees (Langkamp Bolton and Lane, 2012). From given survey of
North America Region there are five concept of HPW are followed :-
Shared commitment to the company vision and extraordinary goals:- According to this
dimension organisation needs to share mission and vision in advance to attain targets of
organisation. In respect to Whirlpool, HR manager should provide objectives beforehand to
employees for achieving better goals at desired point of a company. Through employees hard-
work this practice a firm can develops own competitive advantage effectively.
Shared accountability of results:- Higher performance working develop organisation
systematically in order to accomplish task in better way. This practice motivate employees to
perform ambitiously and increase the growth of organisation effectively. Being HR manager of
Whirlpool it is beneficial dimensions because employees should facilitate for their performance
by top level management for completing organisational goals. Employee engagement plays vital
role in Whirlpool to attain objectives efficiently. To develop core competency is complex task
12

but through this technique organisation can achieve targets in better way (Holden and et. al.,
2012).
Transparent communication:- organisation is a combination of various department and
each part is developed by employees. To improve working environment transparency plays vital
role to achieve objectives in efficient way. HR manager of Whirlpool, should builds trust and
honesty among employees so that they can share their ideas and thoughts easily. Role of HR
manager in organisation is to provide accurate information to lower level authority so that they
can easily reach to their goals. Through this process Whirlpool's employees implement their
plans in groups and will leads to develop core competency.
Constructive conflicts:- This strategy helps employees to implement their work mutually
in order to accomplish task. In Whirlpool role of HR manager is to maintain healthy relations
among employees so that they can achieve objectives effectively. Employee engagement plays
vital role in Whirlpool because organisation performance is totally dependent on workers.
Through this working a firm develops it's own core competency in better way.
Mutual respect and solidarity:- Every Organisation have it's own culture to be followed
for achieving task is effective mode. HR manger of Whirlpool's should maintain this policy for
attaining goals and objectives. This practice is only possible when employees are working
mutually in order to accomplish task. Employee engagement plays vital role in this dimension of
HPW (Holden and et. al., 2012).
M3 Analyse the benefits of applying HPW with justifications to a specific organisational
situation
The high performance working is beneficial for organisation and employees working
there and it is required to establish effective strategies for the same. Whirlpool can achieve
benefits through implementing HPW which are given below –
 High performance working of people will increase their individual productivity on
regular basis which facilitates to boost up overall outcomes of organisation.
 Better performance of employees will provide support to render high quality of products
to attain customer satisfaction which facilitate to improve brand image of company.
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TASK 4
P6. Evaluation of different approaches of performance management
Performance Management is a process of identifying, measuring and developing the
performance of employees within an organisation. It helps to improve the performance of an
individual as well as overall organisation to achieve its mission and objectives. Evaluation of
different approaches of performance management are as follows:-
Attribute approach- Attribute refers to the qualities of a person which make them
differentiate from other. There are different types of attributes such as proper teamwork, problem
solving skills, creativity, judgement, innovation etc. employees are judged by their unique
qualities which helps to achieve organisational objectives. In whirlpool’s there are different types
of employees with different skills and talent. Company judge their performance by the use of
their skills in different factor and analyse the result. If company get positive result with the use of
their skills then they get top rank and rewards.
Quality approach- Quality approach is focuses on rising customer satisfaction by
eliminating errors and improving quality of their products and services. This approach is based
on both individuals and system factors. Managers also take regular feedback at personal and
professional techniques used in an organisation. Whirlpool continuously update their technology
for getting quality products and upgrade knowledge and skills of employees by providing them
proper training. It approach is based on overall improvement of an organisation
(Anagnostopoulos, Byers and Shilbury, 2014).
Result approach- Result approach is a simple and effective concept where employers
give ranking to employees on the basis of their performance result. The result is based on
financial growth, customer satisfaction and employees development. Whirlpool use this approach
to analyse and evaluate the final result of performance of a firm.
Collaborative working approach- This approach is a combination of all the above
approaches. As per current scenario most of the firm use this approach to analyse the
performance of employees. Collaborative working is required effective communication between
employees and proper management of performance which helps to complete targets properly.
Whirlpool also use this approach to measure performance of there employees and contribution in
achieving their goals and objectives (Au and Marks, 2012).
14

Performance management – This method is helpful to manage working of staff members
on daily basis by applying appropriate techniques for the same. It involves to set standards of
working and observed actual performance of employees to determine gap between them.
However, it is essential to provide effective solutions to workers of improving their working by
maintaining effective communication with them in Whirlpool.
Effective communication – This include the criteria of making conversation with sub-
ordinates on regular basis which is essential to determine actual threats of their performance. It is
also mandatory to convey proper guidelines of conducting particular task by appropriate
conversation along with making clear overall doubts. In context of Whirlpool,they should
maintain effective communication among each other to facilitate collaborative work in proper
manner while completing specific tasks together.
M4 Evaluate the different approaches and make judgements on how effective
The different approaches are given below –
Behavioural approach- This approach is based on behaviour of employees in an
organisation. In this approach, employees behaviour are evaluated by measuring their quality,
performance and coordination with other team members in organisation. Whirlpool use this
technique to analyse the behaviour of employees and evaluate their contribution towards
achieving organisational objectives. Workers are judged by ranking method. Rank is given by
top managers of whirlpool as per their behaviour and performance in a firm (Au and Marks,
2012).
Comparative approach- Comparative approach refers to give ranking of employees
action with compare to others’ in a group. Rank is given on the basis of highest to lowest
performance to individuals. In context with whirlpool, employer allotted task to every employees
and after completion of work, their performance is compare with others and give them rank by
which they improve their performance. There are various techniques for comparative approach
like paired comparison, forced distribution technique and graphic rating scale etc.
D2 HPW leads to improved employee engagement, commitment and competitive advantage
High performance working refers to implement effective strategies in order to boost up
regular productivity as well as profitability of organisation. It includes to make an appropriate
policy which helps to increase regular outcomes which is beneficial for business and employees.
However, formulation of better strategies is required to involve staff member in meetings as they
15

can provide effective ideas in their own working field for increasing results properly. It will
provide support to improve customers satisfaction by improving quality of services which
facilitate to fulfil commitment of brand and achieving competitive advantage successfully.
CONCLUSION
From the above given project report, it can be summarised that some specific skills,
knowledge and behaviour are there which should be posses by the HR manager of company as
this help individuals to perform better. Further, personal skills audit helps in identifying
individuals strengths and needs, that how they express themselves at workplace. Organisational
and personal learning increases ability to learn and improve their skills at different levels. By
providing training and development to employees they will become more efficient and effective.
Need for continuous learning and professional development encourages employees confidence
and improves their performance level. Further, self development improve individuals skills and
make them more productive. It makes employees collaborative through different innovative
ideas. Having high performance working will help organisation in providing good consumer
services and attain high product choices. Application of different performance management
approaches like collaborative working helps in developing high-performance culture within
organisation.
16

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