Contents INTRODUCTION...........................................................................................................................1 TASK1.............................................................................................................................................1 P1. Determination of Skills, Knowledge and Behaviour required by HR Professionals............1 P2: Analyse personal skill audit..................................................................................................2 TASK2.............................................................................................................................................5 P3. Difference between Individual and Organisation learning and Training and Development.5 P4: need for continuous learning and professional development................................................7 TASK 3............................................................................................................................................8 P5: Stater how HPW contribute to employee engagement..........................................................8 TASK4...........................................................................................................................................10 P6. Evaluation of different approaches of Performance Management......................................10 CONCLUSION..............................................................................................................................11 REFERENCES..............................................................................................................................14
INTRODUCTION Expansion and growth of Person and team is the accountability of the human resource manager of an company due to which specific skills and capabilities are required to attain or achieve (Baxter and et. al., 2016). HR manager performs several functions such as recruitment and selection, performance appraisal, identification of needs and requirements of employees etc. which requires to acquire skills and knowledge which can be possible through participating in different programs such as training and learning programs etc. This report is based on the company named whirlpool which is an American global company engaged in manufacturing and selling of home appliances. The company was founded in year 1919 by Louis Upton and Emory Upton. The assignment includes the abilities, understanding and behaviour that should be attained by HR manager, personal skills audit, different approaches to performance management, contribution of HPW towards employee engagement, requirement of continuous and professional development. TASK1 P1. Determination of Skills, Knowledge and Behaviour required by HR Professionals HR manager is an individual that play important role in dealing with different types of employees that works in organisation. There are so many employees in whirlpool working together to achieve organisational goals and objectives (Curtis and O'connell, 2011). HR professionals should be self-disciplined and trustworthy so that all the activities in a business are managed. They have proper knowledge of business activities and skills to manage behaviour of employees. HR professional should have the following skills, knowledge and behaviour which are discussed below: - Skills Decision Making- HR professional of whirlpool has decision making skills by which they can make decision regarding how to manage people as well as organisation. The process of recruitment and selection is done by HR in which they decide right candidate for a specific work. They also take decision about how to resolve conflicts among employees. Multi-tasking- HR professional should be able to perform various activities in whirlpool. Their responsibilities change as per situation so they must have this skill to manage different jobs 1
like, conduct interviews, implement training program of employees etc. HR professional should multi tasker and complete all work and activity on given time period. Active listening- For HR professional of whirlpool, Active listening is a communication tool that is essential in resolving conflicts, sharing the data and respond adequately to the demand and expectations of workers. It is essential to HR to understand issue and opinion of their employees. It helps to find out causes and taking corrective action. Knowledge Sourcing and staffing- Every HR professional should have complete knowledge of their field. Whirlpool’s HR managers have knowledge of recruitment and selection of right candidate (Darcy and et. al., 2014). Main role of HR professional is providing proper training and development through which they help to increase productivity and achieve organisational objectives. Employment law- It concern with the legal relation between leader and worker. There are different legal issues arises in an organisation regarding recruitment and firing process, sexual harassment and any discrimination originate among employees etc. HR manager of whirlpool should have the knowledge of laws and legislation to overcome such issues and simultaneously avoid legal trouble. Behaviour Versatility and adaptability- HR Managers should have versatile and adaptive nature. They have to determine how to respond in changing environment. Whirlpool company have most skilled managers who have various qualities and able to perform different tasks. Solution Oriented- In this type of behaviour HR professionals have problem solving ideas and they find out solution of every problem. This approach is focus on a certain level of creativity. It breaks the boundaries of traditional thinking and enhance idea to find out solution (Ellinger and Ellinger, 2014). Collaborative- In whirlpool there are different departments like finance, research and development, marketing and operations etc. So, HR manager should have to create collaboration with every department so that organisational goals are fulfilled. P2: Analyse personal skill audit Skill review alludes the way toward estimating and noting the capability of an individual or team. Personal skill audit is an evaluation of strengths and flaws of a person. It is a procedure 2
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of estimating and noting the capabilities and aptitudes that an individual has and also help in enhancing the performance level so as to perform tasks more productively (Guldberg and et. al., 2013). There are specific qualities that HR manager of Whirlpool should attained such as problem solving, decision-making skills, communication skills, time management ability etc. As to acquire such skills, I prefer first to conduct personal audit plan in order to know the areas I need to work on as HR position. Sr. No.CompetenciesScore given to myself Score given by others difference 1Ability to build team810-2 2Ability to resolve conflicts79-2 3Power to make decisions981 4Level of confidence871 6Skills of communication810-2 7IT skills972 8Time Management Ability78-1 (The above table involves that the differences that are negative are considered to be the strong point and the positive difference to be considered as weak points) Following are the strength and weakness according to my personal audit: StrengthWeaknesses ï‚·With my efficiency in solving issues and clashes which may emerge between workers. ï‚·Communication skills in me are great as I'm great at dealing with others. ï‚·Time management skills in me are the ï‚·Thedecision-takingskillsandIT abilities are average. ï‚·I'moverconfidentsometimesdueto whichIignorefeedbacksand suggestion from employees. 3
one which help me to motivate other team members to be more punctual and complete allotted task within allotted time period. Personal development plan:It is defined as the process of establishing a strategy that help the employee towards maximising their strengths and overcome from its weaknesses through using various techniques such as engaging in training and development programs etc. The personal development plan that HR made is explained as below: Sr. No Learning Objective Current Proficiency Target Proficiency Development Opportunities Criteria for judging success Time Scale Evidence 1Information Technology MyInformation technology skills is average, whichinfluence my performance levelat workplace. Toenhance theITskills and understanding about different modern systemsand technologies thathelpme in performing tasksmore efficiently. Asreceiving trainingfrom IT department andonline tutorials,help in enhancing my understanding ofvarious moderntools and techniques usefulforan organisation. Team Members 4-5 mont hs Judgemen tofIT managers and Colleague s 2Decision Making Skills Mydecision- makingskills The understanding For developing Managers oftop 6 mont Toplevel managers. 4
aremoderate dueto concentrating moreonthe impact of issues andaccordingly foundsolutions after identifying their effectiveness. needto increasemy knowledge and analytical skills,which helpin evaluating market trends more effectively. thisIshould prefer to take guidance from mysuperiors and also seeks tojoin training program from upperlevel management. level will assess my performa nce. hs TASK2 P3. Difference between Individual and Organisation learning and Training and Development Individual Learning- It is a combination of thinking and attitudes an individual learns from their experience and surrounding environment. Learning is a continuous process in which a person increase knowledge for personal development. It makes positive effect on his professional work as well as personal life. In any organisation, if an individual has great ideas and knowledge then it creates opportunity to become success. Organisation Learning- It is referring as an effective process of retaining, transferring and creating knowledge within an enterprise. Organisation learn from market trends and competitors (Hawkins, 2017). It analyses market condition and learn from different market expertise.Whirlpoolcreatenewideasandinnovationswhichhelpstoimproveoverall performance of an organisation. It also deals with changing organisational behaviour. Difference between Individual and Organisation learning BasisIndividual learningOrganisation learning ScopeThereisalessscopeof individual learning in compare toorganisationallearning because it is beneficial only for Organisationallearninghave widerscopebecauseis improvetheoverall performanceofan 5
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an individual.organisation. ObjectivesMainobjectiveofindividual learningistoincrease knowledgeandskillsofa person as well as development of his personality. Itsmainobjectiveisto improve working environment andachieveorganisation's goals and objectives. OutcomesIndividuallearningismore essential for a person because it increase their knowledge and understanding about any field. Organisationallearninghelps tobeatcompetitionandget long term sustainable success. Training- Training is a basic concept of human resource management in an organisation. It helps to increase knowledge and skills of an employee for a specific job. It refers to learning activities which helps in performing task. In whirlpool, there are different departments are work with each other but in human resource department play vital role by providing training and development to the employees (Moxen and Strachan, 2017). Every association should provide training to their employees to improve their qualifications and skills. It also helps to maintain a good relation between employer and employees. Development- Development is a continuous process and long term concept to increase performance and productivity of company. It is process to make employees more knowledgeable to deal with critical situation. It helps to improve learning as well as growth of whirlpool. It focusses on future aspects and based on career oriented. Difference between Training and Development BasisTrainingDevelopment ObjectivesTrainingimprovethework performanceofemployees whichhelpstoachieve organisational objectives. Developmentimprove conceptualknowledgeof employees which prepare them for upcoming challenges. NatureIt mainly focus on new joining employeesandimprove Itfocusesonlearningnew thingswhicharerelatedto 6
practicalknowledgeof workers. workorotherthanany performance. ProcessTraining is a onetime process. Aftercompletingtraining programfeedbackistaken from employees and then this program is closed. It is a continuous process in whichemployeesare continuouslyupgradetheir knowledgebydifferent developmentprograms organised in whirlpool. P4: need for continuous learning and professional development Continuous learning: Learning is the voluntary, self-motivated and ongoing knowledge. It is a constant expansion of skills-sets and skill through increasing knowledge and learning. Continuous learning is about grow their quality to acquire by regularly upgrading increase knowledge and skills (Oliver, Foot and Humphries, 2014). Continuous learning in the work environment involved viewing employee’s experiences as values, potential learning, methods, practices, re- examining assumptions and policies. In the company that is whirlpool it is essential for them to create the plan of continuous learning so that the company gets the success and get the benefit of dynamic economic condition. The company has the objective of retaining employees through training and development programmes. So the organisation keeps their workforce up to date and well trained this helps them in responding to the organisational ever changing environment (Hawkins, 2017). Professional development: Professional development is required by codes of ethics and code of conduct. It is a individual duty of professionals to keep their skills and knowledge actual so that they can deliver the advanced quality of work to meet the demand of consumers and the need of their profession. Whirlpool company provide the process of increasing and improving abilities of groups through access to training and education opportunities in the company (Robbins and O'Gorman, 2015). It is helps maintain and build morale of the group members. Importance of continuous learning and professional development: 7
In every company, need of skills people to batter performance of work. The company helps its employees in increasing and improving there learning knowledge and professional development. Here are some importance of learning and professional development: - Build credibility and confidence:By providing the employees the opportunities to professional development allows them to grow and establish the confidence in the work group and build the creditability as employee continues to develop and gain the advantages of new certificates. Improved efficiency:this does not only provide the new set of skills but also gives the employeestheopportunitytoseektheknowledgefromtrainingprogrammes.Whenthe experience professional shares and give them the training then employees would learn more efficiently and effectively. Higher employee’s retention:As the employees will get motivated to learn more and will have the ability to work efficiently hence this will enable them to retain the employees. as the employees are retained more it will help them in reducing the cost of recruitment of labour. As in the case of the company whirlpool mainly focuses on improving the skills and knowledge of the employees so that the employees are retained and work in the best way for achievement of the organisational goals(Moxen and Strachan, 2017). Respond to technology:It is one of the crucial factor that operates in the favour of organisation. It helps them to retain the employees and make them work in the competitive environment against the rivals. As in the case of whirlpool it use advance technology that helps the company to respond quickly to the changing market. The management of the company trains their employees to work on the advanced technology through providing learning and training programmes. Encourage problem solving:It is one the main technique used by the professional as this technique helps them to encourage the problem solving and responding within the organisation. It helps them to become more capable in dealing with the future uncertainties. In whirlpool the HRM manager emphasis more on maintaining relationships with their staff members. This will help in maximising the behaviour of the employees for long duration of time. 8
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TASK 3 P5: Stater how HPW contribute to employee engagement HPW is defined as the environmental culture in the organisation which includes the transparency in the organisation among the employees and also enhances the free flow of communication in the organisation. It focuses on the traditional hierarchical structure in the organisation so as to motivate the employees to work in the organisation. Whirlpool mainly depends on the technology and the process of innovation so as to build the presence in the market. With the use of this the management is able to manage the team members. The company has examined the region so that the performance of the employee can be increased (Wileman, 2013). The five core factors that has been examined are constructive conflicts, accountability, mutual respect, and solidity. The company should follow the different HPW practices which are discussed as below: Recruitment of skilled workers: -the company emphasis on the recruiting of the employees. The company makes strategy that chooses the employees who are right for the position. As in the case of whirlpool the company believes in recruiting employees who are qualified and have the knowledge to perform their task in good way. They hire the individuals who have the capability to achieve the organisational goal(Oliver, Foot and Humphries, 2014). Shared Commitment toward vision of organization: -the comp any uses the support of their workers while deciding or implementing any policies. The vision and mission of whirlpool is to create the working environment which includes the employee’s coordination and make them involved while taking any decisions. It helps the organisation to motivate the employees towards achievement of the organisational gaols(Wileman, 2013). Conflict resolution team or group: -This Company resolves the conflicts in the organisation by making the problem resolving team and groups. The team listens to the problems of the employees and helps them to resolve the issues that has generated in the working environment. Flexible job statements:-As in this case the company focuses on making the culture which promotes transparency among the employees and also provide the flexible communication procedures between the subordinates and the line managers. The company has recruited the number of employees who share their ideas that make the organisation environment transparent and flexible. For example the whirlpool has created the time shifts in suvh a way that employees 9
are willing to work in the night shifts. Therefore it is very important for the managers of the whirlpool to create the culture that promotes flexibility in the organisation(Robbins and O'Gorman, 2015). TASK4 P6. Evaluation of different approaches of Performance Management Performance management is defined as the process in which manager and workers are functioning jointly to support whirlpool in achieving its objectives. Managers are control and monitor the performance of employees which helps to improve efficiency as well as productivity of employees and organisation. Evaluation the performance of workers is very necessary to know the performance criteria. Top managers analyse the employee’s contribution in company's growth(PerformanceManagement,2018).Therearedifferentwaysofperformance management, which are discussed as below: - Illustration1: Approaches for measuring performance of employees Source:Approaches for measuring performance of employees,2017 Quality Approach-This approach is focus on eliminating errors and improve quality of products and services. Firstly, whirlpool identify the need of customers and make quality product as per their taste and preference to satisfy their needs. It also takes regular feedback form employees, clients and customers. If they get any negative feedback, then they improve their 10
performance and quality. Working quality of employees are also evaluated by this approach (Von Treuer, 2013). Comparative Approach:This is the method which helps the Whirlpool in analysing the performance level of the employees with the other employees so that they can review their weakness. This will help the managers to rank their workers according to their capabilities. For example if A is performing better than B then A would be given the preference and B would be given the training to enhance its strengths. Attribute Approach:This approach is used by the company to measure the performance of the worker on the basis of specified factors which are basic reasoning, team work, and imagination power of the employee. Organization uses this standards and situation of the group so as to achieve the pre-set targets. Result Approach: -This is the method that is used by the organisation to evaluate the performance level of the work force on the basis of the results that has been derived by them. The result are divided into 2 categories for example productivity measures and the balanced score method (Approaches for measuring performance of employees, 2017). Behavioural Approach:This is the oldest form of method in which the performance of the employee is measured by using various techniques. Which are BARS (Behaviourally Anchored Rating Scale) it consist of ten verticals. The company should apply the strategies so that it can examine the performance of the employees and the productivity of the company can be increased. This will help the company to motivate the employees and make them satisfy. This will help the employee in determining the strength and the weakness. CONCLUSION This reports concludes that the HRM plays a vital role in the growth and the development of the workforce in the organisation. The company will be able to evaluate the performance of the employees and would help them in developing the training programmes. They perform various functions such as recruitment, selection, conducting training and development of the selected employees. Hence whirlpool can overcome from the above mentioned issues with help of HRM manager by increasing their skills and knowledge. 11
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