Developing individuals, Team and organisation

This report focuses on the skills, knowledge, and abilities required by HR professionals, the development of a professional plan based on personal skill audit, the difference between organizational learning and individual learning, training and development, and the analysis of continuous learning and professional development to drive sustainable business performance. The case study is based on Whirlpool, a leading company in the electronic and related services industry.

Developing individuals, Team and
organisation
Table of Content

s
INTRODUCTION......................................................................................................................3
P1 Appropriate knowledge, skills and behaviours that are required by HR Professionals....3
P2 Developing professional plan on the basis of personal skill audit...................................4
P3 Difference between organisational learning and individual learning, training and
development...........................................................................................................................6
P4 Analysis of the continuous learning and professional development to drive sustainable
business performance.............................................................................................................7
P5 High performance working contributes in employee engagement and competitive
advantage in the company......................................................................................................8
P6 Evaluation of the various approaches of Performance management................................9
CONCLUSION........................................................................................................................10

INTRODUCTION
In the present world, there is an intense competition in the business environment as
more and more businesses are entering into the market. Achieving success and competitive
advantage within the marketplace needs highly skills and dedicated employees in an
organization. There are various teams in a company which are developed with human
resources of the organization to perform different functions and business activities. The
present report is in context to Whirlpool, a leading company that deals in electronic and
related services to its customers. This study will focus on skills, knowledge and abilities an
HR professional must possess to manage the human resources in an organization effectively.
In addition to this, the report will determine the extent to which organizational training and
development differs from individual learning. Furthermore. It will also identify the level to
which sustainable business performance can be attained with the help of continues
professional development. Various approaches of performance management will be also
determined in the present report.
P1 Appropriate knowledge, skills and behaviours that are required by HR Professionals.
Human resource department is the heart of a company which is established for
managing all the employees. All conflicts that arise between employers and employee or
between two or more than two employees are sorted out by human resource department of the
company. From hiring a person for vacant position in the company to provide trainings to
them is the work of HR of the company (Woodcock, 2017). To become HR in the company
there are many skills, behaviors and knowledge required. Some of them are described below.
Skills required by HR professionals:
Effective communication skills: To perform duties as an HR of the company one needs to
have good communication skills. As HR has to be very good in speaking and listing due to
the work they need to do. Listening effectively and speaking with patience is the major they
need to perform while working. HR of Whirlpool has effective communication skills which
help them in managing work effectively.
Listening skills: To be the HR of the company they must possess the skills of effective
listening. It helps in solving conflicts of people who are working with the organization.
Listening with patience while a conflict between the employer and employees is the major
work of HR of the company (Stanton and et.al., 2017). It helps in performing work in a better
way.
Managing people: It is the basic and most important work of an HR that they need to
perform while working in the company. Managing all the employees by listening to them and
giving solutions accordingly is the main skill that an HR should have. Human resource
department of the Whirlpool is good at managing employees as they are also being trained for
the same. From preparing reports to managing every person working is the key work that an
HR must have.

Knowledge:
English language: HR must have the knowledge of English language that run in the
company. This is really necessary to work in a big organization as this is the only language
which is acceptable by every person working together in the company. It helps in determining
the work more easily and it makes communication more comfortably.
Software knowledge: To work as an HR in the company one needs to have the
knowledge of software that is required while working. It helps in working fast and clearly. As
all this duties are performed by HR through the use of software only.
Being an executive HR manager, SWOT analysis is carried to determine the strengths and
weaknesses. And a complete analysis on this strengths and weaknesses will be carried so that
weaknesses can be converted in to strengths by conducting an performance skill audit.
Strengths: After evaluating it has been determined that HR of whirlpool is highly qualified in
communication. They have good and effective communication skills which helps them in
performing their duties well on time. They have also the skills of decision making but still
some initiatives are required to be taken for making it more proper. In addition to this, HR
has great skills of managing people.
Weaknesses: Whirlpool is a multinational organization where HR of the company has
weaknesses on which they need to work and take different activities in to consideration to
improve the same. Quick judgments are not been given by HR of the company but it is their
duty to perform this decision making act (Ahmed, Siantonas and Siantonas, 2017). They are
not good at making presentations and performing the same at meetings and seminars. It is the
major weakness of HR of the company. Along with this, team building is also a major
weakness that is faced by the HR of the company while performing their activities.
Opportunities: While performing the duties as an HR of the Whirlpool it has been observed
that there are various opportunities that are being faced by HR. Like to get promotion and
perform duties as senior HR of the company. In addition to this, skills and knowledge can be
enhanced while working and performing duties for the job position. It will help in forming a
distinct image and great personality.
Threats: In today’s world everyone wants to have a good position at the place they are
working. In order to get the same everyone works hard and make endless efforts. So there is a
high competition which is a big threat that is being faced by the company. In addition to this,
big companies like Whirlpool believes in promoting the new joine and young people rather
than old working employees.

P2 Developing professional plan on the basis of personal skill audit.
After conducting the audit using internal analysis tool i.e. SWOT analysis it has been
determined that there are some trends that needs improvement. Hence, in order to make
improvements following chart will be considered.
Skills need to be
developed
Activities Time period
Leadership skills In order to improve the leadership
skills one needs to go through proper
seminars and training programs. It will
help in developing leadership skills. In
addition to this, leadership skills can
also be developed by Surfing internet
on the skills and traits required for
becoming a leader. Furthermore,
Stories of ideal leader can also be read
to get inspired by the same.
3-4 months
Decision making skills Different case studies are required to
be attended in order to develop
decision making skills. This sessions
will help in making understand about
the different situations with one can go
through. Decision making can only be
developed when different situations
come in front and one has to deal with
it (Boer and et.al., 2017). At different
offices and companies, conflicts are
very normal when people work in a
team conflicts and contradiction arises.
It is also a situation where HR has to
give decision regarding the solutions
and decision making can be developed
by the same.
3 weeks
Presentation skills To improve this skills HR of the
company has to attend meetings where
different presentations are being
presented. In addition to this, HR has
to give presentation to others which
will help in improvement of this skill
(Swanwick and McKimm, 2017). This
will also help in enhancing the skill
more and more. It is that way through
which presentation skills can be
developed by way of abilities and
proficiency level.
5 weeks
Team Building Being the HR manager of Whirlpool, 1 month

managing teams and their
development is the biggest task that is
required to be performed. To develop
this skill HR has to go through
different groups and has to start
managing them. Different teams and
their formulation can only develop the
skill of team building (Moxen and
Strachan, 2017). Thus, this can be
developed by the same. Thus, this will
result in organising the sessions more
and achieving the targets.
Communication skills In order to improve the
communication skills one has to
develop it by going to different
seminars and conferences. It can also
be developed by reading different
author books as it will help in building
the confidence.
5 weeks
P3 Difference between organisational learning and individual learning, training and
development.
Training: It is that part of an organisation process where employees get trained for the work
they need to perform in the company. Training to the employees is part of every company in
which HR of the company focus on enhancing the skills of employees. Training process is
also carried by companies so that new joine can understand about the work they need to
perform in the organisation. In Whirlpool training programme is of 6 months which is for
development of employee. New joine get trained by the HR of whirlpool in order to make
understand them about the work culture of the organisation.
Development It refers to a continuous process that helps in achieving growth within an
individual, according to the scenario given Whirlpool is going to improve it communication,
performance management an collaboration working in the company. It is very important for
the employees in the organization to train and develop new skills through effective learning.
Individual learning, training and development refer to achievement of personal growth by
improving skills and abilities which can help to achieve self goals and targets. On the other
hand organizational learning refers to improvement of knowledge, skills and abilities to
achieve business objectives (Sprinkle and Urick, 2018). There are many differences between
individual and organizational training, learning and development. Organizational learning
helps an organization in increasing its existing performance and progress so that overall

functional department can achieve its determined objective or goals. Organizational learning
focus on major objective and target of the business. Each and every functional department
gets involved in the organizational learning process. In this procedure the training and
development programs are developed with respect to the requirement and needs of a
company. An organization design and conduct trainings for their employees to improve their
skills to perform specific roles for achieving business goals. On the other hand Individual
learning, training and development are conducted for growth and improvement of skills for
obtaining personal targets or objectives. This type of learning process helps an individual top
improve his or her personal and professional skills which helps to grow and get success in
personal as well as professional life. Through individual learning a person can develop new
skills, ability, knowledge, idea and capability etc, that assist to improve their professionalism
and personality. It can be summarized that individual learning is linked with personal
development and organizational learning that helps to meet the changes in the organization. It
can be said that organizational learning is for a specific period with the emerging needs of the
business and market conditions whereas individual learning process is lifelong through which
a person achieve growth and desired objectives. The organizational training and development
is more useful for business or companies in which employees gets training to enhance their
performance and productivity through which a business can enhance its profitability. Apart
from this individual learning, training and development is overall improvement of a person
that begins at a initial stage of life and helps to achieve growth and development both in
personal as well as professional living (Nguyen, 2018). In addition to this, in the individual
learning only one individual can engage with learning and improvement process. In order to
be successful in career and personal life it is very essential for a person to focus on individual
as well as organisational learning, training and development as it is necessary to attain
success at personal level and while working in an organisation.
P4 Analysis of the continuous learning and professional development to drive sustainable
business performance
In every establishment, in order to attain and accomplishing the organization development
and high market esteem, supervisor required to center around that systems and strategies.
With regards to the Whilpool, continuous learning and professional improvement will help in
enhancing the general execution of business along with its performance. Nonstop learning
and expert advancement in the association can help with achieving the reasonable business
execution in the UK in light of the fact that in the market there is gigantic rivalry. Each
specialty unit requires a phenomenal development and benefit in the focused business
condition. With the last but not the least goal to get brilliant productivity and development,

partnership helps in maintaining powerful techniques and strategies. In this perspective,
persistent learning is extraordinary compared to other system by which organization can
increase abnormal state of result and productivity in the focused business condition. Whilpool
Company needs to focus on the continuous learning under which it should concentrate around
such strategies and practices by which its work forces can without much of a increase
enhance their identity and polished methodology. With regards to proficient advancement
incorporates by and large improvement, for example, expertise, capacity, thought, learning
and so forth. With help of the expert improvement among the workforce, organization can
without much of a stretch upgrade its nature of business execution through which
maintainable development can conceivable. While, organization gives a chance to its
faculties to enhance their expert advancement and make draw in them with constant adapting
then representatives can ready to do quality work by their expertise and capacity. With help
of viable ability and skills, they can upgrade speed of the business activity and efficiency.
The business productivity and adequacy can upgrade with help of workers so it tends to be
said that with help of expert advancement and consistent learning staffs can give their earnest
attempts to achieve the objective of specialty unit. They can increase high upper hand and
feasible development in the aggressive market. Along these lines, it very well may be said
that with help of continuous learning and expert advancement, Whilpool Company can
increase manageable development and improvement in the market.
P5 High performance working contributes in employee engagement and competitive
advantage in the company.
Employees play an important role in each and every business or organisation, they are
contributing in the growth, development and survival of a company. Different activities and
functions are performed by employees in a business that helps to achieve its goals and
objectives. No organization can attain its goals without human resources which is most
essential for sustaining a business. There are various functional departments in an
organisation such as Finance, Marketing, Operation, Human resource management etc which
needs highly skilled employees. Business organisation such as Whirlpool needs continues
growth, profitability and development to sustain its position in the market. High performance
working leads to better results and outcomes that is helpful in increasing the profitability of
the organisation. Achieving increased profit helps in motivating employees, if a company
earns high profits it is capable of offering more benefits to the individuals working in the
company. Organisation can introduce attractive incentives and reward system for their
employees that can encourage employees to perform better. In this way employee
engagement in the business functions increases effectively. They take more interest in
improving their performance and productivity. Highly engaged workforce helps an
organisation to achieve competitive advantages such as productive staff and increased
profitability of the business.
In context to Whirlpool, the organisation faces challenges related to communication
and management which is negatively affecting the performance of the company. According
to this situation, Whirlpool can improve its productivity and performance through high
performance working of the employees. High performance working can result in increases

employee engagement, each and every individual enhance their performance which is very
useful and effective in increasing organisation’s profit. Collaboration and hard work of
employees can assist the company to attain a impressive as well as competitive position
within the marketplace. A good market position is again essential for every business or
organisation to achieve success in long run. The high performance working enables
employees to boost up their performance and work to achieve the set goals or objectives by
the management of the organisation. Giving critical responsibilities to the employees helps
them to get engaged in the business functions more effectively and focus. This increased
engagement plays an important role in improving the level of profit in a business. Each and
every employee gets highly engaged in the high performance working which leads to
effective and efficient achievement of goals. Therefore, it can be summarised that high
performance working can help in engaging the workforce at the place of work. While all
employees work together at the workplace then they can easily perform at the high working
level. Thus, it can be said that with help of high performance working, employees can easily
resolve the issue within the organisation because all employees work together for
accomplishing a common or specific task. Employees need to be given special consideration
in every business as they are responsible for the failure or success of the company or
organisation. High performance working can be effective in increasing employee engagement
and achieving competitive advantage within Whirlpool.
P6 Evaluation of the various approaches of Performance management
Performance management is one of the important and essential approaches in an
organisation through which higher authority can manage and monitor performance of the
employees easily. It includes various activities that help in ensuring that objectives are being
met effectively and efficiently. In the procedure of performance management, the company
get involved in developing a healthy work environment and setting in which employees are
enabled to perform with best of their ability. In an organisation such as Whirlpool,
management uses different methods to manage the performance of the employees. They gets
encouraged and motivated for high productivity & performance. Organisation can introduce
attractive incentives and reward system for their employees that can encourage employees to
perform better. In this way employee engagement in the business functions increases
effectively. They take more interest in improving their performance and productivity. There
are various types of method or approaches of performance as described below –
 Collaborative working – This approach is one of the most significant approach for
managing the performance of employees within an organization of workplace. It is
process in which each and every employee work together to achieve a common or
specific goal. This method assists employees to share their ideas, knowledge, skills and
opinions among them easily. It increases the capability of every employee and
improves their performance as well as productivity leading towards high level of
profitability in the business. It also helps in minimizing any kind of conflicts or issues
in the company (Landale and Douglas, 2017). Collaborative working can be useful for
measuring and monitoring performance of the employees as each and every employee

works to together that makes it easy to measure performance of employee working to
achieve a same objective or goal.
 360 degree of appraisal – This is another important technique that helps in managing
and measuring performance of the employees working in an organization of company.
In this method individual performance of each and every employee is measures and
monitored by the mangers. The review and feedback of performance are provided to
HR management and appraisal or promotion is offered to the employees on the basis of
performance review & feedbacks. This method is very effective in improving
productivity and performance of the employees as they are attracted towards higher
position and other benefits provided by the company in terms of appraisal or
promotion. Appraisals and promotion is a most effective technique to boost up the
performance of employees and this method also assist the inner capability of each and
every employee working the organization.
 Scale ranking – In this method of performance management, higher authority and
managers of an organization provides grades & ranks to the employees on the basis of
their performance level and efficiency in work. These ranks and grades care given on
the basis of overall behavior and capability of a employee such as their punctuality,
efficiency, quality of work etc (Dong and et.al.,2017). On the basis of rankings
employees are offered appraisals or promotion in this method of performance
management. Ranking employees also motivates them to bring overall improvement in
themselves, it leads to development of a healthy and productive workplace
environment.
CONCLUSION
The above report summarized that employees are very important for every business or
organization. They help in achieving goals and objectives of a company so that it can sustain
its position in the market. The report identified that there are various tools and methods
through which HR professional can manage and monitor employees & their performance.
This study also identified the importance and difference between individual and professional
development. In addition to this the study determined the way in which high performance
working contributes to employee engagement and competitive advantage in the company. In
addition to this, the report also identified various approaches used by an organization for
performance management of the employees such as Collaborative working, 360 degree
appraisal etc.

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