Developing Individuals, Teams, and Organizations

This report explores the knowledge, skills, and behaviors required by HR professionals, the differences between organizational and individual learning, training, and development, and the need for continuous learning and professional development for sustainable business performance. It also discusses how high-performance work practices contribute to employee engagement and competitive advantage. Case study: Costa Coffee vs. Starbucks.

DEVELOPING
INDIVIDUALS TEAMS AND
ORGANIZATIONS

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
TASK 1 ...........................................................................................................................................3
P1. Knowledge, skills and behaviours that are required by HR professionals...........................3
M1. Personal reflection ...............................................................................................................5
P2. Appropriate knowledge, skills and behaviours and develop a professional development
plan ..............................................................................................................................................5
TASK 2 ...........................................................................................................................................6
P3. The differences between organizational and individual learning, training and development.
......................................................................................................................................................6
P4. The need for continuous learning and professional development to sustainable business
performance.................................................................................................................................7
M2. learning cycle theories .........................................................................................................8
P5. HPW contributes to employee engagement and competitive advantage...............................9
M3. Benefits of HPW in organization ........................................................................................9
P6. Different approaches to performance management...............................................................9
M4. Judgements on different approaches of performance management. .................................10
CONCLUSION..............................................................................................................................10
REFERENCES................................................................................................................................1
he Importance of Training and Development in the Workplace......................................................2
The Importance of Training and Development in the Workplace...................................................2
The Importance of Training and Development in the Workplace...................................................2

INTRODUCTION
Organization depends upon the ability to continuously expand and for improving the
collective and individual capabilities. Developing employee means increasing the performance
capacity of organization. Working together it means that team should apply the individual
perspectives, skills and experiences to solve out the complex problems. This report explain about
the appropriate professional knowledge, skills and behaviours along with this analyse about the
professional development plan. Furthermore, explain about the difference between
organizational and individual learning, training and developments. This report also analyse the
ne4ed for continuous learning professional development to sustainable business. Moreover,
understanding about HPW contributes to employee engagement and competitive advantage and
different approaches to performance management and demonstrate with giving the example that
can support the high performance culture and commitment.
MAIN BODY
TASK 1
P1. Knowledge, skills and behaviours that are required by HR professionals
HR professional is the employee who hired to be the advocate of both company and
workforces. HR is the one with whom established, develops, maintained and manage the
organization policies for ensuing about the benefits of both the employer and the employees
along with this some of the best practices.
Professional knowledge
Here are the some professional knowledge that are must be required by the HR in
organization:-
Customer and personal services:-
HR of Costa coffee should know about their customer and process of providing the
customer along with personal services while through which they can have their more customer
(Sharma and Tewari, 2018). That seems to be easier for making their more developments and
that could also lead to standards services and satisfaction of customer. In knowing more about
the customer is most important things for the HR of organization.
Law and government:-

HR in organization should know about the laws and government legal codes, government
regulations, agency rules and some other democratic political process. This process and some
legal rules must be know about the legal and some executive orders.
Education and training:-
In organization HR must know about the various training methods while through which
they can easily make their employee for working with better strategies. Methods for curriculum
and training design, teaching more about the different things and the measurements of training
will be effective.
Professional Skills
Here are some skills that are required by the HR in organization:
Technology:-
HR need to become more advance in technology as they are required to make their
business for working with the technology. HR in Costa coffee are willing and ability to utilize
the existing technology and seek out the new solution that might be helpful in organization
(Flavin, 2018). They should also know about the software and some other details about the
technology while by making their use they can easily help their organization for being
developed.
Active listening:-
HR in organization must be active listening while by this they can easily listen to their
employee about their problems and some other issues. That could also be seems to be more
important for them in making their goals to be complete and keep them more active in
organization.
Employee relation:-
For keeping the business more successful HR need to also maintain the employee relation
through which they can have their more development. Being more able to identify and resolve
employee concerns as they are developed creates a more satisfying work environment for
employee (Jacobs, 2017). Along with this HR must also know how to maintain the proper
relation with employee in organization.
Behaviour of HR professional seems to be more credible, being courages, future oriented
and enquiring thinker and also being a person who understand and care about the organization.

HR also engaged in financial practices which are to be most important for them in making their
organization developed.
M1. Personal reflection
Knowledge, skills and behaviours are to be required for being professional such as
communication, leadership and interpersonal skills through which that could be help me for
developing. While having this that could keep me for completing the goals and making my skills
to be more developed from which I can get more knowledge and gain more skills. I have
observed my strength in working with team and positive attitude that could keep me for having
more developments and that might be helpful in taking more decisions. Weaknesses I have in
while someone is speaking I speak a lot in between (Mazzotti And et.al.,2018). It means that I do
not patience level and need to make more developed in communication skills and information
technology. I have also work for becoming more professional through which I can easily make
my goals to be more developed and through which I can develop my skills more and that could
be more important for me in developing skills for being professional. I have also improved job
performance and some skilled that based on training I have improved them my taking online
courses and have also done job assignments. Threat I have observed as while due to having
competitive working environment and too many troubled economy. Along with due to having
more increasing in advance technology that could also make me more fear of doing anything.
From this I have much fear that my professional that are lacking behind might be not so
complete and I have also tried to make them proper improvements.
P2. Appropriate knowledge, skills and behaviours and develop a professional development plan
Areas to develop Strategies Evaluation and
monitoring
Resources Time
Communication
skills
Write down the
things, think
before speaking
and listen other
what they are
saying.
I would like to
listen more than
speak and try to
speak specifically
and personally,
instead of
abstractly and
Reading the
books and books.
One months in
which it could be
easily help me for
developing my
skills
(Cheng,2017).

generally.
Information
technology
Try to address
longer term
business
strategies,
environmental
scanning with the
currently
situation.
Information
technology can be
evaluated by
using various
software and
watching online
videos for getting
knowledge about
the technology.
Software systems,
computing and
electronic device
and services.
Two months for
improving skills
in information
technology.
TASK 2
Costa coffee is coffee house chain and subsidiary of the Coca-cola company. Costa
coffee had expanded their business worldwide while having their parent company Coco-cola
company. While by giving the Coca-cola strong coffee platform across the various parts of the
countries and have also opened many coffee stores in various countries. Company have such
products such as Hot drinks, cold drinks, sweet snacks, cakes and pastries and reusable coffee.
The first Costa have been opened in UK and become the first coffee shop worldwide to start
delivering coffee drones to their customer. Company have also started their business online
through which they have set up their high range of customer and make their loyal customer from
which they are rating high as compare to some other coffee company. The company has plans to
expand the largest hospitals universities and Costa express machines are being located in Shell
stations. In some countries it has become a major operator of petrol station stores along with this
having Costa express machines installed.
P3. The differences between organizational and individual learning, training and development.
Individual learning seems to be more important for organization learning because all the
organization are composed of individual and also make their independent by having particular
individual but not all independent. Individual learning has their main focused on learning their
skills and make their more goals to be complete (Demircioglu and Audretsch, 2017). While by
learning individual employee can learn some new skills or ideas, performance and productivity
seems to be improved. In order for having maximize the benefits of individual learning in

organization. In Costa coffee employee have their individual learning programme for their
employee through which they can easily make their skills or create some news ideas for making
their organization developments. On other hand, Starbucks provide less individual learning to
their employee from which they cannot make their organization developed as Costa coffee
employee had developed. The employee working in organization should know about their skills
and for this they need to learn more new things. Otherwise, that skills leaves with the worker and
some employees try to move towards some other jobs.
Organization learning is related to process of both reflection and outcome for learning
that will occur. It is most important that the organization ensures that the knowledge grained
from the learning new skills and innovative things that seems to be better within transferred in
organization (Secundo, Schiuma and Passiante, 2017). As individual can leave while by taking
some knowledge but the organizational learning cannot be easily leaved by learning sometime
new wt their workplace. Organization learning in Costa coffee need to understand while by
creating a learning culture within organization.
Training and development improve the employee performance and employee satisfaction
and morale at their workplace. While Starbucks make their employee with having only limited
number of training program and on other hand, Costa coffee have specially training program for
their employee so that they can easily work with their all skills and knowledge (The Importance
of Training and Development in the workplace, 2020). Training and development seems to be
different from the individual and organizational learning that could make only employee perfect
in skills, but training and development make the employee for working with effectively in
manner and make their goals to be more complete.
P4. The need for continuous learning and professional development to sustainable business
performance
Continuous learning means it is type of process of learning something new skills and
knowledge ongoing basis. This can be also come in the form of formal course and taking some
social leaning. It might be also involves the self-assertive and taking on challenges. It could be
also maintained by providing more training and development through which organization can
keep their developing more goals (Macke and Genari,2019). Costa coffee also try to keep their
employee in learning more about the various thing through which they can come to know about
the various strategies. In organization people need to learn new knowledge or skills in order for

thinking in some new lights and for taking next steps. Costa coffee have their focus on training
and development. Because if employee are not getting training and some output until. While by
having training that could also result for better value in the organization. Professional
development try to keep their employee for working with more effective manner while through
which they can have their more development and that could be also more important for having
development in employee. As being professional development they should have communication
and leadership which is needed in business. Professional development boosts confidence and
credibility. By increasing professional business can be increased in growth and making their
market position as compared to Starbucks, Costa coffee have more professional employee. While
they have also made their skilled and well-educated employee from which they can have their
more benefits (Winstone and Carless, 2019). Professional development and continuous learning
try to make employee more effective and also make their goals to be complete. On other hand,
Starbucks hired less educated employee as they think that educated employee cannot work in
their organization, and they cannot make their training while by giving them some training
program as Costa coffee provides their employees.
M2. learning cycle theories
Learning cycle theories its matter of using emphasis that fits best with the given
challenges or situation and person learning style preferences.
Diverging:-
Costa coffee employee are being more able to lose from things with various ways and
have their own perspective. In this they usually try to make their tending for gathering
information and use imagination to solve out their problems.
Assimilating:-
People are required to give clear explanation rather than being more practical
opportunities. Costa coffee employee have more excel for understanding wide-ranging of
information for their organization through which they can easily make their employee for
working with more efficiencies.
Converging:-
Costa coffee employee in learning cycle can easily solve their problems in suing their
learning to find solution (Pandita and Ray, 2018). They can also solve the problems and make
their own decision by finding out the best solution as compare with Starbucks organization.

Accommodating:-
In accommodating learning style it will have their more tend to rely on some other for
more information than carry out their own analysis. Costa coffee make their employee much
trained that they can easily make their own solutions.
P5. HPW contributes to employee engagement and competitive advantage
HPW in employee and organization keep their organization for running better and try to
make their more competitive advantage. High commitment HRM practices help in improving the
employee engagement and competitive advantage through which they can easily have their goals
to be complete. Costa coffee with the comparison of Starbucks they have strong services such as
financial services, consumer services and some other services for having their customer
satisfaction. As well, they must need to also improve the organizational performance in both the
ways short term or long term basis (Zanin, Comuzzi and Costantini,2019). Nowadays
organization also need to have their solid performance over very short term periods and maintain
the consistent performance over their long term period in order for being more sustain in this
competition market. While by keeping the high performance working employee can easily have
their own development and have their less competitive advantage.
M3. Benefits of HPW in organization
High performance working can easily help the organization for having their more profits
and expect employee to be well-qualified, constantly engaged in improving the organization.
Ensuring about the employee security which is based on their job and implementing the policies
that ensure employee security build trust with the people which are hired and find their employee
for performing with better committed (High Performance Working and Employee Engagement,
2021). Decentralized the decision-making in organization that could be more important for Costa
coffee through which they can have huge customer along with high profits. So, Costa coffee
need to make the proper use of HPW for having more customer, and they can also have huge
amount of hiring in organization for running with better results.
P6. Different approaches to performance management
Performance management is complex process for evolving and make more focus on
relating individual goals to having values and priorities. Here are some approaches of
performance management in Costa coffee-
Better conversation:-

Managers in organization have to make their better conversation with other employee and
have their good feedback from which they can make their employee much skilled and
knowledgeable.
Better training:-
Effective performance management in Costa coffee must need to make their more
employee for having their better training and well-developed leadership development to help
their employee succeed. This could be happened while by providing the coaching to employee,
better career path and committing to regulate feedback mechanisms.
Technology role:-
For having better performance management organization need to play their important role
in technology while through which they can easily have their more advance technology
knowledge (Franco‐Santos and Otley, 2018). Various platforms allows companies and their
employee for interacting and learn from each other and solving problems.
Keeping employee engaged:-
In having the effective performance management the employee might be having their
main focus on the management. While through organization can keep their employee for long
term and easily make sure about those things which could be important for them in making their
business goals and objective.
M4. Judgements on different approaches of performance management.
Costa coffee can make their organization more developed by making the proper use of
technology role and collaboration working in environment. Through which they can have their
more goals and huge amount of profits need to complete. While by using powerful technologies
to integrate performance management with other core HR programs. Collaborative working must
be important while for which the employee can easily work. While for example, if manager have
given some task and one employee cannot complete that task while taking the help from another
employee, if they will not have much collaboration and proper coordination among than they
cannot make their tasks to be complete.
CONCLUSION
From the above report it had been concluded that organization need to make their more
employee well-developed and from which they can have reduced competitive advantage. While

by making the proper use of strategies they can also use the technology and make their effective
manner work. High performance work could help organization through which they can have their
more benefits in engagement of employee and make their more competitive advantage.

REFERENCES
Books and journals
Cheng, E.C., 2017. Managing school-based professional development activities. International
journal of educational management.
Demircioglu, M.A. and Audretsch, D.B., 2017. Conditions for innovation in public sector
organizations. Research policy. 46(9). pp.1681-1691.
Franco‐Santos, M. and Otley, D., 2018. Reviewing and theorizing the unintended consequences
of performance management systems. International Journal of Management
Reviews, 20(3). pp.696-730.
Jacobs, R.L., 2017. Knowledge work and human resource development. Human Resource
Development Review. 16(2). pp.176-202.
Macke, J. and Genari, D., 2019. Systematic literature review on sustainable human resource
management. Journal of cleaner production. 208. pp.806-815.
Mazzotti, V.L. And et.al., 2018. Steps for implementing a state-level professional development
plan for secondary transition. Career Development and Transition for Exceptional
Individuals. 41(1). pp.56-62.
Pandita, D. and Ray, S., 2018. Talent management and employee engagement–a meta-analysis of
their impact on talent retention. Industrial and Commercial Training.
Secundo, G., Schiuma, G. and Passiante, G., 2017. Entrepreneurial learning dynamics in
knowledge-intensive enterprises. International Journal of Entrepreneurial Behavior &
Research.
Sharma, E. and Tewari, R., 2018. Engaging employee perception for effective corporate social
responsibility: Role of human resource professionals. Global Business Review. 19(1).
pp.111-130.
Winstone, N. and Carless, D., 2019. Designing efDemirciogluand Audretsch2017fective
feedback processes in higher education: A learning-focused approach. Routledge.
Zanin, F., Comuzzi, E. and Costantini, A., 2019. Management Control Systems: Concepts and
Approaches. In Human Performance Technology: Concepts, Methodologies, Tools, and
Applications (pp. 455-473). IGI Global.
Online
Flavin, B., 2018. 9 Top Human Resources Job Skills Employers Are Seeking [Online]. Available
through: <https://www.rasmussen.edu/degrees/business/blog/human-resources-job-
skills-employers-want-to-see/>
High Performance Working and Employee Engagement, 2021 [online]. Available through:
<https://phdessay.com/high-performance-working-and-employee-engagement/>
The Importance of Training and Development in the workplace, 2020 [Online]. Available
through: <https://2020projectmanagement.com/resources/project-management-training-
and-qualifications/the-importance-of-training-and-development-in-the-workplace>
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he Importance of Training and Development in the
Workplace
The Importance of Training and Development in the
Workplace
The Importance of Training and Development in the
Workplace
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