Importance of HRM in Organizational Efficiency

The provided document is a detailed analysis of human resource management (HRM) and its role in enhancing organizational efficiency. The assignment covers key concepts such as strategic performance management, burnout and job performance, team building, and employee engagement. It also explores the factors affecting organizations' adoption of HR information systems and the importance of knowledge sharing for leadership, creative problem-solving capacity, and creative performance.

DEVELOPING
INDIVIDUALS, TEAMS AND
ORGANISATIONS

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................1
P1 Description on appropriate skills and professional knowledge required by human resource
professional to make the all work effective............................................................................1
P2 Define professional development plan to give the specific job role by analysing proper
skill and knowledge among individual...................................................................................3
LO2..................................................................................................................................................5
P3 Analysing the difference between organisation learning, training, development from the
individual learning. ................................................................................................................5
P4 Determining the need of continuous professional development for sustainable business
performance. .........................................................................................................................6
LO3..................................................................................................................................................8
P5 Understanding the relationship between employee engagement and high.......................8
LO4..................................................................................................................................................9
P6 Role of performance management in supporting high performance culture and
commitment. ..........................................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Team performance plays very essential role in order to determine all the function in
organization effective and professional manner. The human resource manager of a firm is very
important so that profitability and productivity of firm could be manage and maintained.. The
help of this kind of activity film is able to achieve higher amount of profitability to bring the
desire result. The human resource manager of the firm should take effective steps in order to
analyzing the skills and implementing such plan in order to have overall development in person
or group in this way the firm is able to earn high amount of profit revenue (Kavanagh and
Johnson, 2017) The present report is focusing on the case study of Whirlpool in which it became
essential to focus on innovation process. With the help of this there can be possibility to have
business growth through higher productivity and enhanced competitiveness so that firm is able to
maintain its brand image in market. To make this process effective firm need to give effective
training to its employee and for this they should maintain high job satisfaction among all the
employees so that they are able to perform in effective manner and can able to have desire
results.
LO 1
P1 Description on appropriate skills and professional knowledge required by human resource
professional to make the all work effective.
The human resource manager is important person in organization. It is essential to perform entire
task in well effective and professional manner. They are the person who is responsible to
perform function like organization, staffing and provide effective training faculties to their
employees so that they can also perform their role in well organized and creative manner.
To be a professional and to be great in the job HR manger of Whirlpool require sets of skills
which are mentioned below.
1. Skill- The HR of the enterprise need to skilled so that he is able to manage the things
effectively. Better and effective skills helps to coordinate organisation activities effectively.
Thus, HR skills has been discussed in below context-
 Active participation- He should be capable enough to have active participation in firm
activities. He should participate in all kind of firm activities, in this way he is able to
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motivate its co worker to behave in more professional manner and take effective steps to
achieve desire profitability in business enterprise (Glendon, Clarke and McKenna, 2016). Employee relation- The HR should take initiatives steps in order to promote better and
effective relation between employee working in firm. With help of fairness in work leads
to have positive environment. Timely assistance to each employee will work as to frame
well coordinated behaviour.
 Decision making power- The organization should hire effective employee who can take
decision in professional manner. With the help of this kind of approach he is able to
convert the working of organization into effective and efficient with cleared goals. In
this way, the firm is able to achieve desire profitability (Demerouti, Bakker and Leiter,
2014).
 Challenger- They should have courage to take challenge in any kind of activities. He
should be capable enough to speak up if anything went wrong and must be able to speak
up and perform all the activities in proper and effective manner. In this way organization
can meet out its set objective within the given frame time.
 Discrete and ethical- HR manager to the enterprise must be loyal and honest toward
working of enterprise. Thus, they must aware about the policies and procedures so that
they can focus over the working of the enterprise effectively.
 Resolving problem and conflict management- He is the person who must have the
capacity to deal with the issues within the enterprise. Thus, conflict and issues must be
handled by the HR professionals.
2. Behaviour- The entity expects that HR should behave effectively so that all employees can
able to conduct themselves in professional manner at time of making interactions. Decisive thinker- The person should have capacity to deal with all the things, he much be
of deep thinking so that he able to analyse the each thing in good way with effective
approach. By working in this manner, he can make robust decision in his life. Collaborative- He should be capable be enough to do the entire task in proper and
effective way. The all the worker in the organization should perform their role in
collaborative manner. In this way he can achieve its desire profitability and productivity.
2

 Role model- the person should be skilled enough to be called as role model. With the
proper functioning of all the activities in organization he is able to create his image in
front of the all the worker of the business enterprise. This is very essential to have power
of authority and responsibility in the firm.
 Skilled influencer- The person should be capable enough to challenge team mates to have
desire profitability in business enterprise. He must be influencer so that he can able to
take any challenge in firm and cam able to meet out the longer term profit survival in
business enterprise.
3. Knowledge- The HR professional of firm must have good knowledge about working of an
enterprise and they must take steps to improve performance by taking corrective actions. HR
must have the capability to identifying measures and indicators to develop and evaluate option
and with help of it proper solution can be taken.
The other thing also needs to be considered are as-
 He should be capable to have all necessary development in organizational activities.
 The policies and procedure should be upgraded within reasonable time.
 Provide effective training facility to their employees so that they can develop skill
among them.
 The timely performance reward to employee need to be given so that they can feel
motivated and appreciated (Schippers, West and Dawson, 2015).
 They ensure healthy relation between organization and its staff. In this way they can
perform all organizational activities in well-coordinated manner.
 By providing learning and development opportunities They are able to bring positive
work culture which help to perform all work in specific manner.
P2 Define professional development plan to give the specific job role by analysing proper skill
and knowledge among individual.
With effective analysis on personal skill and knowledge it can be ascertained of its
strength and weaknesses and can work on it in order to gain desired profitability. . With the help
of professional development A person can complete his role and responsibility accurately. The
human resource manager is able to perform all the task in effective manner so that organisation
can run its acidities in effective manner (Ralević and et.al, 2015).
Skills 1 2 3 4 5
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Technological
planning and
organizing
Leadership
Communicatio
n
Other
interpersonal
skills
Problem
solving
Time
management
The manager of whirlpool is taking various initiative to have the innovative performance
so that firm can perform better The professional development plan that manager was able to do is
mentioned below:
S. N Learning
objective and
goals
Current
proficiency
Target
proficiency
Development
opportunities
Time scale
Technological
skills
The human
resource
manager
should take
effective step
in order to
provide
effective
learning to all
the employees
so that can
they perform
in efficient
manner. This
will bring
efficiency in
Whirlpool
financial
condition is
not
good .Inefficie
nt resources
due to which
training cannot
be provided.
To make all
the individual
expert so that
all worker can
perform their
activity in
expertise way.
Whirlpool
should provide
development
opportunities
so that all the
worker of the
firm can take
active
participation
in
organizational
activity so that
firm can
achieve desire
profitability.
It will take 3
to 4 months.
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firm.
Skill for
planning and
organizing
The human
resource
manager of the
Whirlpool
should take
active steps so
that he is able
to make
proper
framework of
all the
planning and
do all the
activities in
systematic
organized
manner.
This is to be
effective in
order to make
plan of
corporate
level. That can
work in the
benefit of
Whirlpool
With the help
of various
kinds of
training
program and
website
designs the
firm is able to
take effective
steps in order
to make
coordinated
function.
With the help
of this kind of
development
the all worker
can develop
the skills so
that they
organize the
activity in
good manner.
It will take 4
to 5 months.
Leadership
skill
The human
professional of
Whirlpool
should have
the capability
to have
leadership
skill among
them. They
should have
idea about
they how to
lead the
organization to
have effective
performance
of all workers.
Due to lack of
leadership
skill the
employees of
the firm are
not able to
perform all the
task in
effective
manner.
To have
smoothed
functioning in
the
organization
the human
resource
manager has
to ability to
lead the
function in
well effective
and proper
manner.
With the help
of effective
professional
seminar. The
human
resource
manager can
learn the
ability to
develop skills
among them.
It will take
time of 4 to 5
months.
Personal skill
audit
I am focussing
over to
develop my
time
management
skill as I make
delay result in
To improve
time
management
skill, I want to
be multi task
performed so I
can able to
Being HR I
need to be
punctual and
honest towards
my work.
With help of
providing
In order to
improving
time
management
skill I will
work in
prioritize
In order to
manage time
management
skill I will
devote my
entire focus on
work quality
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task. This
affects the
productivity
graph. Due to
it, I face many
negative
consequences.
Lack of
managing
activities and
work is
delaying my
assigned
responsibilitie
s which
hinders daily
operations of
the
organization
and affects my
job
performance
also.
handle
maximum
situation in a
particular time
period. For
improving
management
of work
according to
time proper
allotting of
time required
to complete
each task need
to be set with
reducing
wastage of
time.
employees
better
assistance
within time-
work helps to
me get future
productivity. I
also must
coordinate and
interact
continuously
with
employees to
resolve their
issues in a
better manner.
manner by
setting some
boundaries.
By having
deadline of
each task I can
able to
manage the
things
effectively. To
improvise my
time
management
skill I will
practice
completing
multiple short
tasks at a time
that will help
in solving
complex work
or tasks.
and deadline
to each task.
Within 2
months I will
improve it.
Communicatio
n skill
I have focused
towards
communicatio
n and this was
lacking by
me . I want to
be in the
perfect due to
My
communicatio
n is not that
much
effective. Due
to this, there
was issue in
handling the
My main
target is to
build effective
strategies so
that I can able
to make
proper
communicatio
The manager
of the
Whirlpool
should take
the inventive
in terms to
take steps to
develop good
I will do it
effectuate
within the 3
months.
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this I have set
the aim as to
have effective
communicatio
n with staff.
things
effectively.
n with others. communicatio
n.
To achieve the long-term objectives its necessary for firm to eliminate all the weaknesses
which are hindering the growth and also affecting the efficiency of work. Technology has
become an important part of the world its necessary to make changes according the latest trend
of market. This adaption provides competitive edge to corporation. In even though company has
adopted all the new technology in the firm the lack of knowledge of employees regarding this
technology is affecting its performance. It is vital for firm to provide necessary training and
workshop so that their knowledge and skills can be improved. As a manger, the most important
skill that is required by me is coordination. There is no problem in organising an event at small
level but when it is at big level for more than 100 people it becomes difficult for me to
coordinate all these activities. In order to improve this skill, I plan to attend different training
program and workshop so that proper knowledge can be acquired about it. Leadership quality is
also another skill that firm lack. The need to improve his leadership skills so that he can work
efficiently and can provide better guidance to its subordinate. Lack of leadership affects the
working of each individual under that person and have major impact on the working of firm. By
seeking the advice of senior and attending professional conference this skill can be improved. By
improving all these skills and providing proper training to the employees' efficiency in firm can
be increased and company can also overcome its conflict with the help of proper leadership.
LO2
P3 Analysing the difference between organisation learning, training, development from the
individual learning.
Learning can be described as a process through which the competency of person can be
enhanced. A knowledge of person can be changed through various way such as learning through
books of by gaining experience. Individual theory has given the birth to organisational learning.
Individual learning can be described as capability to improve the knowledges through external
7

sources or through the personal experience and elaboration (Reynolds, 2017). The organisational
learning is also learning process to improve through which knowledge skill of person can be
improved what make it different from individual learning is that unlike individual learning which
is single process done by individual this process is a collaborative process where many skilled
person come together so that both individual and group based learning can be occur. Another
major difference in both the learning is that the individual learning subject depend upon the
choice of person while the training provided in entity are concerned with the organisation and its
performance.
Organisation learning is an ongoing process which promote continuous professional
development among individual. There are two types of learning first are single loop learning and
other is double taking loop learning. Single loop learning occurs when person learn in within the
confines of given goals and objectives while double learning loop occur when the focus lies on
strategies, mission and values. Unlike organisation learning individual learning are not bound by
some goal or objective (Carmeli, Gelbard and Reiter‐Palmon, 2013).
Organisational learning promotes continuous development of individual. This continuous
development help individual in adapting to new changes and make them ready to face any types
of problem. Continuous learning helps a person throughout its professional career. Vision and
focus are another factor which make these two different from each other. The learning methods
use are also different, individual learn for personal development whereas, in organisation a well-
defined strategy, plans and models are used so that proper training and learning could be
provided. These models also help in identifying the barriers which are causing hindrance to
learning. Organisational learning also seeks professional help which is not possible in individual
learning. These three aspects as learning, training and development are core part in order to
process business activities in a systematic manner.
The term learning process can be defined with skills, knowledge in an individual. In
addition to this, business enterprise need to make their employees continue to learn so that all
employees can perform their role effectively . Moreover, it can be said that workplace learning is
crucial term which works as to develop staff and maintain their effectiveness. On the other hand,
training is method which work as to modify the skills, attitude and behaviour of an employee to
perform their respective jobs. Therefore, it is one of dimensional approach to human resource
development so that each things can be done effectively. It is essential to interpret the training,
8

learning and development process in the context of Whirlpool. It has been defined in below
context as are-
Comparison Training Development learning
Meaning It one of action which
works as to teaching
the person about the
particular behaviour
Under this the one of
effective approach is
to to have opportunity
for an individual to
improvise the
knowledge and
abilities to have
overall growth.
This is that process
which works as to
provide assistance in
terms to enhancing the
skill of an individual.
Term to develop skills Short term Long term Medium term
Focus on Present Future Future & present both
Orientation Job oriented Career oriented This function is
helpful in both
orientation job as well
career.
Motivation strategy
developed by
Trainer Self It aid as to develop
skills among an
individual.
Objectives This is assistive in
order to improvising
the performance of the
employees.
It is helpful approach
in order to deal with
future challenges.
It works as to
enhancing the
knowledge so that
workers can contribute
maximum to
enterprise.
Aim The main aspect
behind this is to
Under this, motive is
work effectively so
The main object is to
have well determined
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maintain job related
function.
that there can be
development
regarding conceptual
and general
knowledge.
process and aims at
focussing over skill of
an individual.
Need Training designed for
specific job position.
Development designed
fort building
successful professional
career.
It is never ending
process. It helps to
groom individual
personality.
Consideration In this, trainer consider
one specific individual
or group that needs
specific training to
improvize their
performance
The consideration will
be taken onto specific
individual.
In this, learning need
to be specific
consideration for each
individual in
enterprise.
Motivation It is source of
motivation.
The person must focus
over development
process.
Learning is effective
term to feel motivates
as it aids to enhance
knowledge.
Term Short term Long term Medium term
P4 Determining the need of continuous professional development for sustainable business
performance.
Continuous professional development help in enhancing the knowledge of an individual
through continuous learning and development. Continuous development pay attention to the
changes and latest trend so that person can adapt it in order to enhance their knowledge and
skills. Promoting professional development in firm, can support their employees and can also
bring efficiency in their working (Khan, Hasan and Rubel, 2015).
10

The Continuous learning is an effective approach and it is essential for both company and its
employees. With help of learning, professional development of person can be enhanced. It is
helpful approach in order to run business activities in systematic manner. In this, every role
requires soft skills and some amount of degree so that each activity can be developed and
organisation can process its function effectively.
 Increase productivity, happier employees and higher retention rates – In this, it can be
said that the effective employees work as to bring higher growth by working in an
effective manner. The continuous professional development brings with expert rules and
regulation; so that Whirlpool should also need to take initiative towards it.
 Higher retention rates and improved productivity – Due to changes in environment, some
companies need to operate business activities effectively. There is tough competition
exists and each firm need to focus over need of customers. In this, continuous learning is
process which aids in fostering learning process among an individual so that enterprise
can perform its business activities in a systematic manner.
 Retaining top talent is essential for long term profits – In this, lack of opportunities for
advancing growth is one of reason due to which employees are leaving the position. In
order to this, it can be said that the high ambitious career development as a key which
works to prioritise business function systematically.
 Human Resource Development and Grievance Handling – In this, it can be said that
continuous professional development will happen if each employee in enterprise keeps
supporting each other. The best forward way in this is to have smart and proactive
employees so that each function can be carried effectively.
In this way, it can be said that continuous professional development is essential in terms
to carry out business functions appropriately. Under this, helping an employee will be the core
benefit in order to process business activities in a systematic manner. It works in assisting to
improvise the areas systematically and with help of it, each thing can be done in a proficient
manner. The continuous professional development will work as to create long term
sustainability. Kolb's experiential learning theory given by David.A.Kolb is a method where an
11

individual's skills and job requirements are assessed and measured that works on two levels; four
stage cycle of learning and four separate learning styles. By this method teacher can develop
more opportunities for the learners by designing activities that renders learning possibility in a
best way that suits them. This type of learning involves a holistic perspective that consists of
experience, perception, behaviour and cognition. Another continuous learning style is Honey and
Mumford developed by Peter honey and Alan Mumford adapted from Kolb's learning model
identified four distinct styles; Activist, Theorist, Pragmatist and Reflector. According to this
theory or learning model individuals naturally prefers and recommends that for maximizing
personal learning, understand learning style and seek opportunities to learn using this model.
After completing the self assessment managers can focus on strengthening underutilised styles to
equip to learn from various experiences.
Thus, the process of continuous development will be defined in the following manner as are-
 It is effective as it supports to observed effective employees within enterprise.
 Aids to identifying learning and training programme so that individuals within the
enterprise can perform their task expertly.
Professional development is crucial process have improvement and increment in capabilities of
staff to enhance morale of employees within the enterprise.
 In this modern era, by providing better and effective training facilities the employers can
perform better and also promote effective working within the enterprise.
 Professional development helps to gain new skills and perspective to contribute their best
within the enterprise.
LO3
P5 Understanding the relationship between employee engagement and high
High performance working consisted of interrelated activities of human resources. It
includes activities like training, hiring, selection, performance appraisal etc. The main aim of
these practices is to increase the involvement of employees toward their work. These practices
promote harmony so that individual can work efficiently and effectively. This also provide staff
a chance of development and opportunities to enhance their skills.
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These practices play major role in gaining the commitment and loyalty of employees
toward their work as well as toward the organisation. It also enhances the satisfaction of workers
toward their job and also promote competitive environment which help in encouraging the staff.
The citizenship behaviour of employee also gets promoted as it has major impact on the attitude
and behaviour of employee. Investing in the practices like recruitment, training, information
sharing help in increasing the overall efficiency of firm.
High performance working practices also empower the employees. In these employees
get chance to make important decision related to them or their team. Empowerment of
employees is directly linked to their engagement. The higher the power the higher the
engagement of employees. Empowering the staff makes whole working process of organisation
much simpler. They can themselves take the important decision and can solve the query of
people (De Waal, 2013).
Training is necessary and crucial part of working firm. Training help in increasing the
efficiency of employee. It is said that empowerment is useless if proper training to the individual
is not provided. Employee can only work effectively and efficiently if he is competent enough.
Training help in gaining that competency. Providing power without proper training can have
adverse effect on the working of firm. If an employee takes a wrong decision not only will it
affect the working of individual but also whole firm. Person may reflect bad image of entity in
front of client any wrong decision regarding employee will be seen negatively on whole
organisation. By this not only company will lose its customer and sale but also their brand name.
These practices play major role in the engagement of employee. Engagement of
employee can be described as the passion and attitude of a person toward its work. The
performance of employee gets directly affected if that person is highly dedicated and passionate
about its work. These practices help in motivating employees and they start putting extra effort
in their working (Budworth, Latham and Manroop, 2015).
Organisation success is directly connected to employee performance. Investing in these
practices will help Whirlpool in gaining competitive edge. It also increases the involvement of
employee toward their work. These practices provide employee a chance of development and
also help in motivating them. This will help Whirlpool in attaining the satisfaction of employees.
They will become more committed towards their work.
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LO4
P6 Role of performance management in supporting high performance culture and commitment.
Management is responsible for the proper evaluation of employee performance so that
their strengths and weaknesses can be identified. This evaluation process is known as
performance management. Evaluating the performance help in finding the weak point whether
firm lack. This help firm in arranging necessary training and workshop through which these
weaknesses can be eliminated (Dyer and Dyer, 2013). This evaluation included the performance
of individual alone and also working in a team. By identifying the weak point of a person firm
provide them with their valuable feedback so that they can improve and can bring efficiency in
their work. Thus, there are number of approaches and it has been discussed in below context as
are-
Approaches of performance management
Collaborative approach
A collaborative approach focuses on working in team. An organisation is made up of
different department which require them all to work together in harmony. Collaborative
approach is used in organisation so that overall performance of individual can be enhanced and
the entity can produce effective result. For e.g. If a company want to invest in new project it
than finance department is responsible to take all the necessary step so that proper budget and
planning can be made (Perez-Prado, 2017). Marketing department of firm can provide their
valuable suggestion about investing on what will help firm in attaining maximum profit. This
help in increasing the performance of employee encouraging high competitive and healthy
environment.
Comparative Approach
In this method comparison are made between the team on the basis of their performance.
In this the performance of an individual is compared to other people in the group. After the
evaluation teams are divided into three categories that is high performance, average performance
and low performance (Perez-Prado, 2017) After determining these three-cornered proper training
and development programs are designed so that proper development of person can be done. In
this for high performance individual special training are provided so that they can be prepare for
14

future employability while appropriate training is provided for other group so that their skills and
knowledge can be enhanced (Wikman and et.al, 2017).
CONCLUSION
From above report it can be concluded that proper training and development programmes
are necessary for the development of whole firm. A great manger requires high skills like
organising and leadership so that he can coordinate well and guide its subordinate in right
direction. A development plan can help HR manger in selecting right methods through which he
can eliminate weaknesses. Continuous development and high performance working play major
role in bringing the efficiency in working of employee and also increase their involvement.
There is major diffrence between organisational learning and individual learning . Individual
learning focus on self development while organisational learning promote the growth of entity
along with individual development. Continuous development is effective in maintaining
competency of firm as well as individual, Performance mangement is quite useful in increasing
the efficiency of firm.
15

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