The Developing Manager

This assessment focuses on self-evaluation of own management skills and performances in the context of 'The Milestone Hotel and Residences'. It covers topics such as management styles, leadership characteristics, communication process, and organizational culture and change.

THE DEVELOPING
MANAGER

INTRODUCTION.......................................................................................................................................3
TASK 1.......................................................................................................................................................3
1.1Management styles of senior manager................................................................................................3
1.2 Leadership characteristics..................................................................................................................4
1.3 Communication process in organization............................................................................................5
1.4 Organizational culture and change.....................................................................................................5
TASK 2.......................................................................................................................................................6
2.1 Self-management skills and performances.........................................................................................6
2.2 Analyzing personal SWOT................................................................................................................7
2.3 Priorities and objectives of own development...................................................................................7
TASK 3.......................................................................................................................................................8
3.1 Leading and motivating team for achieving goals.............................................................................8
3.2 Management decision for achieving goals.........................................................................................9
TASK 4.......................................................................................................................................................9
4.1 Managerial and personal skills for developing career........................................................................9
4.2 Review of career development.........................................................................................................10
CONCLUSION.........................................................................................................................................11
REFERENCES..........................................................................................................................................12

INTRODUCTION
Management is a process of planning, controlling, dealing things essential for
development of organizational activities. An enterprise can successfully grow with better
leadership and management practices that will lead to execution of better planning. This
assessment is focus on self-evaluation of own management skills and performances that has
helped a person to succeed in previous organization. “ The Milestone Hotel and Residences ” is
one of the renewed hotel in London performing their business successfully (Beamish , 2013)..
The have managed their activities properly by analyzing the macro and micro business
environment in effectual way. Hotel provides loth of opportunity for a manager to learn and
enhance different skills. It is having one of the best management structure that has helped
organization to tackle different types of situation that prevail in hotel business.
TASK 1
1.1Management styles of senior manager
Different types of manager in “ The Milestone Hotel and Residences ” adopt their own style
of management according to situation and working condition they are working in. The three
main types management styles that are performed in hotel are autocratic democratic and Leissez-
Faire.
Characteristics Autocratic Democratic Leissez- Faire
Decision making In this only leader
takes all the
decisions and
employees have to
follow them.
Leaders take
decisions by
consulting or
considering views
of their employees .
In this employees
are given some
rights to take
decisions but
ultimate decision
lies with leaders
only .
Situations Here leader have all
the information
about the activities
that are performed
in hotel so they only
give their final
decision .
Here leader pass
some information to
their employees
about the current
and suture planning
and ask for their
opinion about this
kind of situation.
Analyzing situation
will help employees
for better planning
and give
suggestions based
on them .
Motivation They are not Leaders apply Motivated

responsible for
motivation their
employees
different theories to
motivate their
employees
employees have
right to take some
decisions
Productive They are highly
productive as are
responsible for
taking decisions
about organization
They are less
productive as
employees are also
involves
Giving power to
employees will not
be considered
productive for
employees.
Most of the senior manager of “ The Milestone Hotel and Residences ” use these
strategies that are suitable in business activities of organization.
1.2 Leadership characteristics
Good leadership characters of leaders help in smooth functioning of organization and
provide opportunity for growth . Some of the important characteristics of leaders in hotel are as
follows:
Figure 1 Characteristics of good leader
 Honest leadership – Leaders in “ The Milestone Hotel and Residences ” are honest and
dedicated to their work. This helps in having transparency in their work , this ultimately bring
positive working environment
 Inspiration and motivation – They continuously try to motivate their employee to be goal and
task oriented so that they can achieve their personal target and ultimately help hotel to achieve
their target in business activities.
 Commitment – Apart from being honest they have shown commitment in their work. This
brings out creative approach in performing different activities in organization.

 Communication – Managers in hotel are good communicator. They are able to transfer their
thoughts and information in an efficient manned to their workforce.
 Decision-Making Capabilities – Hotel industry is a fast paced business environment where
decision making plays important role. Senior manages in hotel possess skills and knowledge in
taking better decision required for business activities.
 Accountability- Senior managers are accountable for their work, whatever the decision they are
taking managers must be responsible to them.
 Creativities thinking Innovative ideas - One cannot succeed in following traditional way of
performing business new and innovative ideas are needed to have comparative advantage in
doing business.
These are some of the important quality that is being observed in senior managers of
hotel . “ The Milestone Hotel and Residences ”.
1.3 Communication process in organization
Communication is an important tool for transfer of information in a better ways. It is a
medium through which one can transform his views, ideas and thoughts in efficient manner. For
doing so communication process have to follow a pattern or process that is described below
 Sender – A sender is a person wishes to transfer information to some other person,
information can be related to business prospective or personal.
 Encoding – The information that is being transformed must be encoded in a form so that
they can be transferred easily (Beamish , 2013).
 Message – Gathering of required message that is to be transfer from source to
destination.
 Medium- Any information source need channel, a medium provide required channel and
medium through which an information is transferred (Pegram, 2014).
 Decoding – Message is decoded before it reaches the receiver.
 Receiver – Information is received by person to whom the message is being transferred.
 Feedback – The receiver gives reply or feedback to the information they received.
It is the common communication prices that is being used to process information in any
organization.
Practical approach of communication process in hotel . “ The Milestone Hotel and
Residences ” are. First intercom it is used to connect different department restaurant,
accommodation etc. through one channel. Secondly internet connection that provide access to
different organizational activities.

1.4 Organizational culture and change
Trend and activities that have been used in organization are one of the better feature of
“ The Milestone Hotel and Residences ”. Some of the key elements of organizational culture are
as follows-
 Physical artifacts – These are called tangible manifestations . Every organisation have
different layouts , uniqueness in these layouts helps in attracting number customers in
their hotel.
 Jargons , languages and metaphor – these factors helps in finding culture of
organization. To be presentable hotel use unique , phrase, acronyms and
terminologies .These activities helps in attracting more customers as they are infusing
creative ideas in their business activities.
 Attitudes and behavior – These are some of the important factors that reflects culture of
organization. Good behavior will help in providing better hospitality service to people in
their hotel (Austin , 2013).
 Ceremonies – For providing better hospitality an d attracting more customers in their
hotel they organize ceremonies and parties in business activities. These activities will
enhance their brand image among travellers which ultimately increase their revenue in
business activities .
 Values and beliefs – Top level management apart from increasing revenue fort their
organization they put values in their services so that they can communicate and fetch
more customers in their business activities
 Harmony – Effective coordination and collaboration with employee will help
organization to create positive vibes activities performed in hotel business.
These are some of the important organizational culture that is being observed in culture
of “ The Milestone Hotel and Residences ”.
TASK 2
2.1 Self-management skills and performances
As a manager in “ The Milestone Hotel and Residences ” I have learnt several skills and
knowledge to maintain workforce management in hotel . Some of the management skills I
possess are as follows :
 Resilience- I have skills that are required in fact paces business organization. In hotel business
activities there are defined season for tourism practices in UK, so it is crucial to make planning
to make profit by increasing customer traffic in hotel apart from that I have ability to manage
hospitality services to them
 Handling conflicts – I have good intellectual ability to understand attitudes and behaviors of
employees this aids in handling conflicts among workforces of different department.

 Communication skills – I have good communication skills to put my views and ideas in
business activities, there is no hesitations in communicating with different level of people in
organization (Titzer, 2013).
 Leadership skills- Leading a workforce need confident and decision taking leadership quality. I
have learnt these types of qualities while serving in hotel (Austin , 2013).
 Strategies making ability – For making effective business plan implementation of strategies and
their execution are important , in hotel (Smith, 2014) . “ The Milestone Hotel and Residences ”
they have to make strategies according to the projects undertaken. Hotel have to make different
strategies related to promotion, marketing, finance etc. so I have effectively learnt all these
strategies.
 Negotiation skills – Negotiations activities are mainly performed with clients, travellers and
suppliers, as the hotel is having large number of people linked to business so I had opportunity to
learn negotiation skills.
 Motivation skills – A manager must have some skills and responsibilities to manage their
workforces. For that a manager have to motivate employees to do better in organization. I have
used Democratic style of leadership where learnt to inspire employees to perform their work .
2.2 Analyzing personal SWOT
SWOT analysis means determining strength, weakness, opportunities and threats. I have
analyzed that it will help in understanding personal abilities that are required to sustain and grow
in business activities.
Strength Weakness
 I am having good communication skills
that helps me in expressing my views
in effective manner
 Creativity and innovative ideas reflects
in my work (Smith, 2014).
 I am a good motivation speaker so I can
be able to motivate employees in
business activities.
 Psychological factors like mental
strength , pressure handling and
decision making are some of the key
features of my strength .
 As a democratic leaders it was difficult
to take certain decisions that will
hamper development of common
people.
 As I am a young manager there is lack
of patience in me so I have to maintain
that patience level.
Opportunities Threat
 Flexible management practices can be
learned in business activities in
organization.
 The hotel is having a positive growth
rate so it provides opportunities for
self-development (Black, 2012).
 Learning cross culture ethic, values and
traditions as there are many people
 My style of leadership may affect
decision making ability
 Failure of creative thinking and
innovative ideas may distrupt my career
development planning

coming from different areas
2.3 Priorities and objectives of own development
To enhance own potential in business market I must make sure that I develop potent
management skills so that I can easily develop my career. Some of the important objectives are
as follows
 Goal setting – For development of own potential to be an effective manager I must set own
goals and objectives that are required in business market (Cozolino L , 2014). After setting
goals it must be it into small parts and into time frame so that I can achieve in effective manner
Applying SMART objectives in determining personal goals – This criteria helps in guiding a
person for formation of their own objectives (Ellis, 2013) . SMART is an mnemonic acronym of
Specific, Measurable, Achievable , Relevant and Time bound
 Specific – the goal must be specific it must possess some values and possibility in it. It
will be to have short term and long term goals and plan according to them (Cusworth,
2013).
 Achievable – The goals must be action oriented and attainable so that they can be
achieved by right process and in possible manner.
 Measurable - For achieving goals one must make sure they are motivated while
performing different way in achieving them . Dividing work in short goal will in
properly analyzing different facts that are needed to achieve them
 Time bound – The goals that are to be achieved must be time bound so that the desired
target can be achieved in proper time frame (Hunt, 2016)..
Prioritising goals - To achieve career objectives the goals must be categories and must be put
on priority meter so that one can easily make planning accordingly.
These are some of the elements that helps in planning career objectives and achieving them.
TASK 3
3.1 Leading and motivating team for achieving goals
To be an effective manager one must posed skills and knowledge to motivate employees
to make strong workforce in business structure. To lead a team a manager must make sure that he
has adopted right approach of motivation
 Purpose – For motivating a team manager must make sure that purpose of employee is
resonating with purpose of organization so that both can perform well in right direction.
Negative approach by employee will hamper his own and organizational activity (Cozolino L ,
2014).
 .

 Expectation –A manager must understand expectation of employees from their activities.
Satisfied and enthusiastic employee will be able to contribute better in business activities
of organization, so management must try to fulfill genuine expectation of employees to
maintain their faith towards the enterprise.
 Competence – Motivation helps in making the employee generating more competitive
approach in their performance that will help in enhancing their skills and knowledge in
performing activities in organization.
 Feedback – It is one of the important tool that help in motivating employees . By
listening to grievances, opinion , ideas and implement more relevant one will aid create a
better bonding between management and employees that will help in making long term
investments.
 Rewards – This keeps tem employees more motivated and enthusiastic. It is provided to
employee for their good work . Rewards can be monitory or non-monitory depending
upon policies organization (Bosworth, 2016). This system will generate healthy
competition between employees in organization.
All these factors will help organization to motivate employees that will ultimately lead to
achievement of goals and objectives.
3.2 Management decision for achieving goals
Management of hotel “ The Milestone Hotel and Residences ” have taken several
decisions that has helped organization to grow and earn more revenue from their activities. Some
of the managerial goals that are performed in organization are as follows.
 Delegation – It is the distribution of work that has to be performed by manager. The person
leading the workforce must make sure that work is being divided according to skill and
knowledge of employees so that proper functioning in organization can be done easily (Hunt,
2016).. Manager can use different qualitative and quantitative tools for proper measuring the
skills, that will help them in better distribution of work
 Performance Evaluation – For any organization ability of their workforce plays an crucial role
as it will help organisation to have core competence in business market but for evaluating the
rating of workforce hotel has to monitor the performance level of employee time to time that will
help them to make proper planning for their business activity. Managers in “ The Milestone
Hotel and Residences ” must not do partiality in evaluation process (Cusworth, 2013).
 Planning – A manager must be able consider different factor in macro and micro environment
for better evaluation of different circumstances and provide better solution to evaluate them.
They can use different theories in evaluating different factors
 Employee Development - Monitoring will also help in estimating skill level hence manager can
plan proper training and development session to increase their potential. Manager can use latest
tools and technology to develop skills od employees.
 Employee Motivation – Proper motivation of employee by fulfilling their needs and demands
can help manager to have a better workforce. For motivating employees manager must create
good bonding with their workers.

These are some of the activities that influence managerial decision in “ The Milestone
Hotel and Residences ”. Apart from this there are some recommendations are made to enhance
their potential
TASK 4
4.1 Managerial and personal skills for developing career
For development of carries I must have some managerial skills that will help to
systematically perform better in an organization and shape my career in management field. By
adopting several management skills one can develop career easily (Baker, 2012).
 Organization – Having self-organizing capability and transferring it further to workers will
provide better opportunity for development.
 Time management – Performing own task in desired time frame will lead to achieving target
very easily. Other can also learn from this and will adopt in their work ethics.
 Interpersonal skills – Building good relationship with fellow workers will provide more
opportunities to develop in business.
 Delegation – Managing and distribution of work will enhance my managerial skills. Proper
delegation will help me in reducing conflicts hence it will provide area for overall development
(Cozolino L , 2014).
 Planning – Having more knowledge of business activity will help me in providing more
opportunities to plan effectively by implementing creative thoughts in it (Hunt, 2016).
 Communication – Better communication ability will help in proper transfer of ideas, messages
and views that will not create any misunderstanding in activities that are performed.
 Problem-solving – Intellectual and logical thinking are required to solve problems that are in
business activities. Mastering this ability will aid in proper management of business activities
 Financial skills – This skill is needed to form budget and planning for organization. Developing
this skills will definitely help in prospering in business.
4.2 Review of career development
Career development in hospitality sector need to have psychology to serve people. One
need to develop personal skills to develop career in this sector. Some of the personal skills that
are needed in hospitality sector are
 Communication
 Motivation
 Communication
 Attitude and behavior
 Personality
 Affectivity and influence skills

Review of development of career
Factors Current performance Future planning
Communication Communication is good . Hospitality sector deals with
cross culture activity so
learning new language will
increase skills .
Motivation Have skills to motivate
employees .
Can perform deep analysis of
activities for better
influencing the workforce.
Attitude and behavior It is positive and acceptable In future this behavior can
influence people to adopt
Personality It is very simple and high
thinking.
It must also influence other.
Technological skills It is good and effective in
assisting people .
Using technological factor
in marketing strategy will aid
own careers and organization
..
Developing career means understanding current strength and how it can be modified to
be used effectively.
CONCLUSION
From the above assessment it is estimated that management place an important role in
performing business activity to be an effective manager one must have good management skill
by performing SWOT analysis . A manager must have abilities to implement innovative ideas
and creativity in his work (Maslov, 2013). So that he can be able to manage a large work for in
hotel business . To be a better manager it is important to make planning for carrier development
by resonating with development strategy of organization. Hospitality is a large area to be
explored and this assessment has provided glimpse of that.

REFERENCES
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Online:
Career planning and development: Meeting business and employee needs. 2014. [Online].
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